Trusted Agent profile · Edinburgh
Verified
★★★★★
272 reviews across 2 platforms
24A Picardy Place, Edinburgh, EH1 3JT
Part of Neilsons Solicitors and Estate Agents, see every office.
Neilsons Solicitors's office in Edinburgh, at 24A Picardy Place, is rated 4.6 out of 5 across 272 reviews on two platforms, including 223 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Neilsons Solicitors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
TrustpilotTake care to read the deeds of a property before you buy. Neilsons not always truthful
Be careful when buying a property from Neilson's that the information you are given is correct. At present the firm has a flat on the market in Edinburgh which states there is a garden to the rear. This is incorrect - the area is a 'drying green' which makes a huge difference to the use/non-use of this area. You have been warned ...
5/5
GoogleI can honestly say that dealing with Neilsons was hastle free from start to finish. Emails and phone calls were dealt with promptly. We had our house on the market within days of our pre sale visit. Every member of the Neilsons team that dealt with our sale and purchase were first class. I cannot recommend Neilsons highly enough.
Thank you James for your excellent 5 star review. We are delighted to hear that you found us first class, hassle free from start to finish, quick to market your property within days and with great communication throughout. Client service is … More
5/5
GoogleDo you want to buy in Edinburgh, but live in England? The systems are different, but Anthony and Kara will make your move possible with ease and no trouble. I couldn’t be physically in Edinburgh and got from the espc website the list for …
Thank you so much for this really wonderful review! We are so pleased to read such lovely feedback about Anthony and Kara at our City Centre branch, and we are so glad that they were able to assist you with your move from England. We have … More
1/5
TrustpilotI wouldn’t use them
I wouldn’t use them. They got the figures wrong for conveyancing and are now demanding more money for their mistake after completion.
5/5
GoogleGreat, quick, polite and professional service when I needed to mortgage quickly. No unnecessary delays, paperwork etc. Exactly what you want from a conveyancer.
Thank you very much for your 5 star review. We are delighted to hear that you found us to provide a great, quick, polite and professional service with no unnecessary delays or paperwork. We hope to work with you again in the future should you require any further assistance. Thanks for instructing us!
5/5
GoogleThe Neilsons Team helped us secure our first home. They did a brilliant job at walking us through the process and answering all of our questions. What impressed us the most, was their persistence chasing our bank when the mortgage was …
Thanks for leaving this lovely review, Benjamin. We are so happy to hear that you were pleased with the service you received from our team during your purchase transaction. Glad to hear it all went through on time in the end, and … More
5/5
GoogleNeilsons just helped us sell our Edinburgh flat and they were outstanding. So professional and friendly throughout. We were always clearly informed about who would be helping us at each stage of the process and they would be in regular …
Thank you so much for your 5 star review and kind words Jamie about your recent experience selling your flat with Neilsons. We are delighted to hear that you have found us to be outstanding and so professional and friendly throughout. We … More
5/5
GoogleI couldn't thank the girls at Neilsons enough while purchasing my first home. They kept me updated on everything that was going on and happily answered any questions asked as quickly as they could. Even when some issues occurred they …
Thanks for taking the time to leave this lovely review, Emma! We are so glad to hear that the staff at our Picardy Place branch kept you updated and reassured. Thanks again for your lovely review, and we look forward to working with you again in the future, should you require our services!
5/5
GoogleNeilsons sold our Edinburgh listed building three bedroom apartment in 16 days and from start to finish the service they provided was first class. All of our dealings with their office were met by personal, friendly, efficient and helpful …
Thank you so much for this really lovely review, Morag! It is so wonderful to read such great feedback about our team, and we really appreciate you taking the time to share this. I have passed your kind comments on to Diane and the rest of … More
5/5
GoogleWe recently used Nielsons for the sale of our home and highly recommend. The service received from the outset was excellent. Professional yet friendly. Quick to turn around marketing materials etc and did a great job arranging all the …
Thank you for this lovely review, Lisa! It is so great to hear that you were pleased with the service received from our team. We have passed your lovely comments on to the team, and we look forward to working with you again in the future!
5/5
GoogleI bought my first home with Neilson's which completed recently. Neilson's were really helpful at every step, answering my questions and reassuring me during moments of first time buyer anxiety! I worked mostly with Louise Wright and she was …
Thanks for this lovely 5 star review, Deborah! We are so pleased to hear that your purchase transaction went smoothly and you found the team reassuring and responsive throughout. I have passed your kind words onto Louise and the rest of our … More
5/5
GoogleHaving received excellent service from the Property Dept in selling my late fathers flat. I was then passed onto the legal side for the completion again first class efficient and professional treatment from Kara and Pauline. They kept in …
Thank you for this lovely review, Margaret! It is so nice to read such positive words about our Property Department, and the legal team at our Picardy Place branch. We are glad to hear that you were so pleased with the service received throughout your transaction, and we look forward to working with you again in the future!
5/5
GoogleFantastic service provided to date. Honest and straight up advice offered in early stages of considering whether to market my property. This was then followed up with pictures taken, survey completed and marketing pack all created within a …
Thank you so much for your 5 star review Sean. We are absolutely delighted to hear that you have found Neilsons to offer a fantastic service for your sale with professional and impressive marketing and advice throughout. We are really glad … More
5/5
GoogleA hugely professional team at Neilsons, which I have used for both buying and selling. Their marketing team always follow up leads, which is impressive, and kept me well advised. On the conveyancing, solicitor, Marjorie Townsend, can't be …
Thank you so much for your 5 star review and kind words. We are delighted to hear that you have found us to be hugely professional, that we always followed up leads for the sale, and kept you well informed at all times. We are especially … More
5/5
GoogleNeilsons LLP offer a great service at a very reasonable cost. I used Neilsons for purchase and sale - at each stage of the process I was kept fully up to date, communication was always prompt and clear. I can't recommend the team enough, …
Thank you very much for your 6 star review Derek! We are absolutely delighted to hear that you found us to offer a great service for a reasonable cost, and that you were kept fully up to date with prompt and clear communication at each … More
5/5
GoogleLaura Bell (Trainee solicitor) has been phenomenal throughout the process of us buying a house. Clear and quick communication, professionalism, expert knowledge and expediency throughout the process. We were able to complete in a couple of …
Thanks for leaving this lovely review, Neil! Your feedback about Laura is so great to read, and we will be sure to pass this on to her and the rest of the team. Congratulations on purchasing your new home, and we look forward to working with you again should you need any further assistance in the future!
1/5
GooglePut my place up for sale with but didn't manage to get a single viewing. Paid over £1000 in fees to pull out. …
We believe this is a fake review. We have checked our estate agency and accounting systems and can find no record of ever acting for anyone called Andy or Andrew Chan. We will undertake a further thorough check on Monday however we are … More
5/5
GoogleWe have used Neilson's for a number of years, and their service gets better and better. Following a buyer pulling out at last minute, Neilsons were quick to respond and get our sale back on track. Excellent communication from, and between, …
Thanks so much for your 5 star review Paul. We are so pleased to hear that you have used us for a number of years and our service just gets better and better. It's great to hear that you found our communication to be excellent between all … More
5/5
GoogleSuperb service from the great team at Neilsons, Picardy Place. Expert and efficient. Highly recommended.
Thank you so much for taking the time to leave us a review, Jackie! We are so pleased you found our City Centre team expert and efficient. We look forward to working with you again in the future, should you require our services!
5/5
GoogleAs a first time buyer I was very overwhelmed and nervous about taking the leap, but I am so glad I did it with Neilsons. Both Anthea and Kara have supported me throughout the process, and have explained everything I needed to know in great …
Thank you so much for your 5 star review Ayla. We are so pleased to hear that you found Anthea and Kara to be very professional and supportive and that nothing was ever too much to ask when assisting you with your first time purchase. … More
5/5
GoogleMarjorie provided a first class service from start to finish and I cannot recommend her highly enough. She is user friendly, responsive and goes the extra mile to make things happen in a smooth, efficient and stress free way. I couldn't ask for more.
Thank you very much for your 5 star review Alastair! We are delighted to hear that you found Marjorie to provide a first class service from start to finish. Client service is of paramount importance to us so it's great to hear Marjorie … More
5/5
GoogleAbsolutely great service and support from the begining to the end! Good contact through whole time. Kara at Picardy branch has been amazing and took Care about everything , her support in this challenging times was incredible.
Thanks for this lovely 5 star review, Ewa! We are so glad to hear that you had such a positive experience using Neilsons, and we will pass your kind comments on to Kara and the rest of the team. We look forward to working with you again, should you require our services!
5/5
GoogleRegarding a Property Sale: Excellent Service and Communication. Very responsive to our queries.
Thank you so much for taking the time to leave such a positive review regarding your property sale experience at Neilsons! We are thrilled to hear that you found our service to be excellent and our communication responsive. Our team always … More
5/5
GoogleVery good service from start to finish and excellent communication from Aidan. Go to him with your eyes closed, he made the whole process of buying a place easy and was on top of everything at all times, making sure I knew what was going on …
Thank you for your 5 star review Daphne! We are delighted to hear that you found our service to be very good from start to finish with excellent communication from Aidan which ket you informed at all . Thank you for recommending Neilsons, and we look forward to working with you again in the future should you require any assistance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Neilsons Solicitors, Edinburgh won Gold.
