Murray and Currie Edinburgh reviews

★★★★★ 5/5

Google

I took a chance on purchasing the family home about 5 years ago when my Dad passed away. I just want to say how happy I am that I chose Murray and Currie as property managers. I was really concerned about being a long distance landlord, living in Canada. M & C have done a great job in ensuring that only good reliable tenants are in the house and have made the whole experience of being a long distance landlord easy and enjoyable. I would have no hesitation in recommending their services to anyone. Edinburgh real estate has certainly been a great investment for me. Thanks to the entire M & C team.

David · 16 June 2017

★★★★★ 1/5

Google

I have called them on numerace times to complain about the people above me and they dont seem to be doin anything about it . The people that are renting above me constanly walk about like a herd of elephants and have now started to bring there friends bk about 4.30am in the morning . Shouting at each other and laughting . ( waking up my newborn ) . Go up to the door to tell them and the boy looks like he has just taken drugs eyes like owels . I am fed up and murrie&currie dont care as they have done nothing about it as have called them about 3 times . Now am goin to call the council and local mp ask them to help .

Jamie · 16 June 2016

★★★★★ 5/5

Google

Following months of pain managing tenants, I decided to go through a letting company. One of their property managers, Alex, was assigned to my flat, and his service was excellent. He updated me on all enquiries, and if I missed his call, he texted and/or emailed as appropriate. Within 1 week the property was let out, and all the pain has been taken away. I would have no hesitation in recommending M&C letting agents - and if possible, ask for Alex!

Paul · 16 June 2016

★★★★★ 1/5

Google

Beyond useless in resolving issues. Prior to moving in we identified issues with the flat, such as lights not working, kitchen tap wobbling about, assured these would be sorted before we moved in (period of 3 weeks), on moving in all issues still unresolved. Signed 2 direct debit forms for the monthly rent then only to be chased up for the first 3 months about unpaid rent because they hadn't bothered to process said direct debit forms. Hiked our rent up by £125 at which point we were considering moving out any way so that decided it. The rent going up was not got a problem, the problem was when we looked the flat up on their site they had put it back on the market for only £25 more than we were paying making it feel like a money grabbing scheme to extort extra rent out of us or get new tenants to make some money from checkin/checkout charges. And low and behold, after we had the flat professionally cleaned for £200, which we inspected afterwards and was spotless they decided extra cleaning was needed and slapped £70 worth of cleaning bills on top. Never received initial details with regard to inventory & deposit scheme. We asked for the inventory on several occasions which we did not get until the end of the tenancy so exactly how we were meant to check this over in the first week of tenancy is beyond me. When instructing the deposit scheme company to start the process of returning the deposit they provided only 1 of the 3 tenants details to them meaning 2 of the tenants were unable to speak to them with regard to their own money! Tried phoning on a weekend on 2 separate occasions within their advertised working hours only to be met a recorded message telling me they were closed and to call back within the hours (even stating the hours in the message, which they should have been open in at the time!). Emails have been ignored several times and they’re very bad at contacting the same tenant back about an issue if at all. They have been unbelievably poor in all aspects and would never use them again.

Michael · 16 June 2016

★★★★★ 1/5

Google

Using this letting agency has permanently put me off using anything other than private landlords in the future. When we first moved in Murray and Currie didn't provide any deposit scheme information or inventories. They were next to impossible to get a hold of and couldn't even set up our direct debit correctly. I believe for three months they accused us of not paying the rent for that month although twice previously we had handed in the direct debit information. On leaving the property I hired professional cleaners that guarantee a deposit back end of tenancy cleaning. I inspected the cleaning myself and the property was spotless. We then passed on the cleaning details to Murray and Currie and they still saw it fit to charge us an extra £70 cleaning fee for specific items covered by the cleaning service we hired. They also only added one of the tenants onto the deposit scheme so the other two were left in the dark unable to communicate with My deposit scotland. I will forever avoid Murray & Currie and urge you to the same.

Craig · 16 June 2016

★★★★★ 1/5

Google

We have had extremely poor service during our three months in our current apartment. We have experienced a water leak in the utility closet and were told repeatedly that a service person would be out to attend to it promptly. The service person did not arrive for over 24 hours, and no contact was made with us to explain the delay despite repeated attempts to determine an estimated time of arrival. More recently we have recently experienced a broken refrigerator door hinge and upon speaking with Murray and Currie, we were told that because we were calling on a Friday morning, there was no way to book a repair service until Monday at the earliest, and that 'These things happen'. Despite having been told that we would be contacted with regard to the problems we have experienced, we have found that no updates are provided and that no actual problem resolution occurs unless we repeatedly call, email, or physically present ourselves at the property management office. In my opinion, the only way that the service provided by Murray and Currie could be worse is if they were to purposefully send people to our flat to break what few functioning appliances remain. My wife and I highly recommend that you avoid letting with this agency and plan to move out immediately upon the existing lease end date.

Kyle · 16 June 2016

★★★★★ 1/5

Google

Happy with the service? You will probably tell 5 of your friends. Unhappy? You will tell up to a 100. I wouldn’t normally spent my time doing so, but if I could only warn ONE person off using this company, then I will be able to sleep better at night. Murray and Currie. Being a tenant for a majority of my adult life, this is my first experience with such UNREALISTIC company. Don’t be fooled by their glamorous façade and simply just listen to the reputation of this agency. Please watch out for their utter lack of care and professionalism, especially whilst dealing with deposits. Before moving out , me and my flat mate spent a long time deep cleaning the flat, leaving it in a much better condition compared to the one of when we moved in. Surprisingly, we were informed a large deduction was to be made for cleaning (plus smaller one for a minor damage to the sofa, or what a call a reasonable wear and tear). We did not see the check out report, until a dispute was filled in with Safe Deposit Scotland. The pictures taken as an evidence of cleaning are laughable and so is the price. If you’re unfortunate enough to deal with Murray and Currie, please take those points into consideration: - Upon moving in make sure you receive a copy of an original inventory; carefully inspect the property, take pictures or videos of any damages in the property, paying special attention to carpets (small stains), walls (light marks), heaters (any dust), wooden flooring (chips, scratches) - anything needing a repair, even the smallest thing, let them know and keep the evidence . Especially useful for bathroom (silicone) wear and tear - When moving out, take as many pictures as possible, including close ups to potentially disputed items. - Check out report, you must be there at the time the report is taken, do not initial or agree with comments that do not reflect the true condition of the flat. - Don’t negotiate with Murray and Currie, use Safe Deposit Scotland.

Kasia · 16 June 2016

★★★★★ 5/5

Google

We have been extremely impressed by the team at Murray & Currie and the way they have handled our property. It was let out quickly and to a very good tenant and any issues that have arisen have been dealt with quickly and efficiently with minimal disruption for ourselves or those living in the property. I really can't recommend the firm highly enough and we have been particularly impressed with Alex who has been dealing with us. He is friendly and very professional - always answering the phone and replying to emails straight away. We will continue to use Murray & Currie going forward.

Caroline · 16 June 2016

★★★★★ 5/5

Google

Recently I had to leave the property I was renting with Murray and Currie. It was an urgent situation, however please note that it wasn't because there was anything wrong with the property; it was in a lovely area and was warm and close to many amenities. Sometime situations occur and you have to make a move. The people at Murray and Currie made it such a simple process. And they were completely sympathetic to my cause and I am incredibly grateful to them. I received all the information and my options and I was able to put into motion my exit without any real difficulty. While I was an occupant of the property I rented, they made sure to put into place the safety checks and take care of any problems in the property as well. They were easy to talk to and communicate with and were never stressful. I would 100% recommend Murray and Currie. They are an exquisite agency with real integrity and worth. I am grateful to them and very please to have rented my first property in Edinburgh with them, their staff and policies are really top notch.

Helen · 16 June 2016

★★★★★ 5/5

Google

I found the Murray & Currie staff to be very helpful whenever there was a problem and easy to deal with. I have been living in one of their properties in Leith since 2012 and they have been fantastic. Would highly recommend

William · 15 June 2020

★★★★★ 5/5

Google

Buying our first home through Murray and Currie was the easiest thing we have ever done. The whole process was seamless from start to finish with no stress at all. We provided them with our requirements and they managed to hand pick us the perfect flat. All members of staff were highly professional and this is definitely the best customer service I have ever come across. I would highly recommend Murray and Currie for anyone buying/selling their home!!

Adam · 16 June 2018

★★★★★ 5/5

Google

I had a wonderful experience with Murray and Currie when I arrived in Edinburgh. I needed a new flat as soon as possible and Murray and Currie got me into the perfect flat within two days. The inventory and other paperwork was convenient and overall the experience was exceptional. Even when I had a problem with the heating, they had a handyman over within 24 hours and fixed the issue no problem. I would definitely recommend Murray and Currie!

Cailyn · 16 June 2017

★★★★★ 1/5

Google

Possibly the worst letting agent myself and my flatmate have used. As tenants our flat got sold after 1 month of living there so was asked to terminate contract early (which we couldn't until month 5 because of work commitments/holidays etc). Nothing but constant harassment with emails and calls throughout the term, even though we instructed them after a while that we did not want their help when moving. Felt like they were trying to hurry us out of the flat asap even though we had a 6 month contract. They let themselves into the flat without our consent on numerous occasions (we were in the flat when they tried!) Our dishwasher had a fault in the final month of our tenancy which I chased up 3 times to get fixed. Still wasn't fixed by the time we moved out. The flat was cleaned to a high standard when leaving and still got charged £45 (for what would of been 30 minutes work!), wouldn't mind if the flat was spotless when we moved it... which it wasn't. We would never use their 'services' again.

Gareth · 17 June 2015

★★★★★ 5/5

Google

I have never written a review for any website, but must say that I feel compelled to on this occasion. I am a bit suspicious about the number of one star reviews for Murrie and Currie on Google Review. I've lived in Edinburgh for most of my adult life, and have dealt with lettings and estate agents on numerous occasions, both as a student and as a professional. It doesn't need saying that, as an industry, lettings agencies don't have the best reputation. I would say that, almost without exception, I have found the ones I have dealt with in Edinburgh to be lazy, apathetic and inefficient. In short, they tend to be the type of people that would think nothing of slandering a company on the web with made up customer dissatisfaction. Let me be clear - Murray and Currie are the exception to this rule. They run a buy-to-let for me down in Leith, and I have been mightily impressed by their conscientiousness, their honesty and their work ethic - so much so that two friends with buy-to-lets in the area have also moved over to them on my recommendation and be similarly impressed. Once you deal with Murray and Currie, you struggle to understand how so many other lettings agents can be so awful. My friend Pip summarized the calibre of their customer service in a neat phrase - "The staff manage your property as if they owned it personally." You really can't say better than that.

Michael · 17 June 2015

★★★★★ 5/5

Google

I have been with Murray & Currie since they started up from their small top floor office in Charlotte Square in 2008. It was indeed a risk giving my first property to the team back then, but I can honestly say I only ever found them to be hard working, attentive, reliable and available 24 hours a day. I now have more than one property with the team and currently reside in Singapore with complete confidence they are being managed effectively. I actively recommend Murray & Currie to any overseas investors looking for both a purchasing agent and a great team to take care of the property.

Kristofor · 17 June 2015

★★★★★ 5/5

Google

Very happy to post a 5 star review to reflect the excellent service we have received from Murray and Currie. We have been landlords with the firm since they formed in 2008 and have been delighted with the way our property has been continually let and managed. We have had 4 tenancies in that period and all have been handled to our complete satisfaction. In January of this year we decided to sell our property and while we did look at other firms with an ESPC presence we showed loyalty to Murray and Currie and gave them the opportunity to sell our property. We were not disappointed and the property was sold within 2 weeks of going on the market. Again we are absolutely delighted with the service of the firm. While we will not be reinvesting in the property market if we were we would not hesitate in going back to Murray and Currie. 5 stars and thank you for the efforts of the team over the past 6 years, we wish you continued success in your new offices.

Emma · 17 June 2015

★★★★★ 4/5

Trustpilot

Good communication

Good communication, efficient response time to tenant queries - not always clear who we should be speaking to about different matters though, but they always point us in the right direction :)

Grace · 11 May 2022

★★★★★ 1/5

Google

This is a posting relevant for landlords. We have rented a property through this organisation with tenants in place since 19th September 2013. As I write this review we have still not received the rent after a number of chasing calls, broken promises and unprofessional service. The sales team seem to believe that once a tenant is in place that there role is over and have failed to provide documentation requested, breakdown of charges or ensure that we have received the rent in a timely manner. We also had a incident where the sales team turned up unannounced at the property with a tenant in place and were told, quite rightly, to leave. We are keeping our fingers crossed that the service will improve but if we had read the reviews on here first, and based on our personal experience, we would not use this organisation. We have rented a number of properties in other parts of the UK and this is by far the most unprofessional and unresponsive service we have received. I do hope that the next review I post in a few months will show that the service has improved.

Burke · 17 June 2014

★★★★★ 1/5

Google

It's unfortunate that google has forced me to award this agency with 1 star as it's 1 star more than what they really merit. Firstly, it's obvious from reading that the large majority of 5 star reviews are written by Murray and Currie themselves, one of them even admittedly has written a review and identified himself as a staff member! That shows you the lengths this company will go to in order to deceive and misrepresent what can only be described as a truly appauling service. I can confirm what everyone else has already picked up on, they ignore simple requests, hardly ever respond to emails, if they do it's done days if not weeks later. We had ongoing issues for nearly a year which, despite up to 10 requests, they still ignored. One of the Directors, Mr Currie, has been extremely rude to myself, and when you think it's people like myself, and others that have left reviews here, lining his pockets it's a disgraceful way to behave, a bit of humility would go a long way. They are duty bound to send deposits off to the safe deposit scheme by law, however they don't do this and sooner or later they will be caught out and severely penalised, it will only further damage their already poor reputation. I suppose this isn't too much of an issue as they are mainly focused on bagging high rolling clients in the far east who have no knowledge of their poor service, and with far fetched promises of ridiculously over zealous yields on rental properties which will never come to fruition they will probably ride on the crest of a wave for a while... But you should always remember the people on the way up as they'll be there to greet you on the way back down. Good luck to them, they may need it.

Mike · 17 June 2014

★★★★★ 1/5

Google

Very disappointed with M&C. Our agent was terrible at returning phone calls and emails. We were asked to purchase some deficient items on behalf of the landlord, and it took months to be reimbursed. Finally when it came to have our bond returned there were numerous emails to find out with whom it had been deposited (the agent is meant to notify the tenant early on) and then there was a 75 GBP deduction without any explanation. After zero response from M&C I eventually had to escalate the case to an adjudicator, with whom M&C never communicated hence the bond deduction was eventually returned to us. I would not recommend renting with M&C, but if you do make sure that you find out what happens with your bond early on and have M&C pay for deficiencies out right rather than hoping to be reimbursed.

Jim · 17 June 2014

★★★★★ 1/5

Google

I wish there was a no star rating. I have used M&C to look for flats several times during the years. I would have to agree with the myriad of other poor reviews. They are not good at getting back to you via phone or email. I find this strange as I would expect they would put a priority on responses to people looking to rent at the high end of the market, especially. But, this is not the case. The high end listings I have been to see with them were in less than top form for the rent they were asking, EVERY time!!! It seems a lot of the properties were previously inhabited by the owners, who now live in another country and let out the property. It does not take long for a property to deteriorate from lack of maintenance. Murray & Currie turn a blind eye to the most outrageous things. If the maintenance issues lie only with the owner, then why would Murray & Currie be associated with renting such properties. In my experience with them, they always promise they can fix anything, and for not much money, when in fact, the cost of the repairs would be much more. So, either they do not have any idea what the costs are, which is a huge problem; or the owners either do not know the state of disrepair, or are unwilling to pay. If they are unwilling to pay and M&C's hands are tied, well then, lower the rent to a level befitting the ramshackle state of the flat you are letting. You can write and say what you like in response M&C, but it is a bit late. I would never now rent from M&C, nor would I rent a property through them, either. Absolutely clueless. It seems an arrogant bunch who are best at being slumlords.

C · 17 June 2014

★★★★★ 5/5

Google

In over 19 years of being on either end of the Edinburgh lettings market, I feel I am well placed to provide an objective opinion on lettings agents. Murray & Currie are the first agent I have engaged that have provided a service professional enough to ensure that I now don't need to worry about the status of my properties. They are more personable, accommodating & approachable than some of the bigger agents I have encountered, whilst being far more professional & reliable than the smaller players in the market. If my properties become vacant, I can be confident they will be quickly habited once again, with tenants having had thorough background checks. I would definitely recommend them

Oliver · 17 June 2014

★★★★★ 5/5

Google

We engaged Murray and Currie to let our newly purchased apartment in the New Town of Edinburgh. Within 5 weeks an excellent and very suitable tenant had been found and we have now signed a 2 year contract for the let of our property. Throughout the period from appointment to contract, Murray and Currie were extremely professional and helpful and kept us fully appraised of the our position with almost daily updates. I would not hesitate in recommending Murray and Currie to prospective landlords.

Simon · 17 June 2014

★★★★★ 5/5

Trustpilot

I enjoyed a nice experience with them

I enjoyed a nice experience with them. Got my first apartment through them and they are very helpful during my application. Always ready and eager to assist whenever I call on them.

Akintunde · 29 August 2024