Trusted Agent profile · Edinburgh
★★★★★
477 reviews across 2 platforms
60, Queen Street, Edinburgh, EH2 4NA
Murray and Currie's office in Edinburgh, at 60, is rated 4.0 out of 5 across 477 reviews on two platforms, including 286 Google reviews rated 3.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleMurray and Currie know their local market inside out and have a great rapport with both landlord and tenant alike. Their staff are professional and always on hand to answer any queries. Kim Keenan in particular has always been approachable and on hand to help no matter what the issue. She is efficient and professional and has always resolved any difficulties to the best of her ability. She is a credit to the firm.PositiveResponsiveness, Professionalism
5/5
GoogleA really great experience dealing with Murray and Currie. Becca was on hand to guide me through the process and went above and beyond to help!PositiveProfessionalism
5/5
GoogleDavid Mackie has been excellent throughout my whole process with Murray and Currie - he quickly resolved a problem that had been ongoing with my tenants.
1/5
TrustpilotDishonest and misleading sales people
Dishonest and misleading sales people. The flat we moved in to was not clean, the inventory was written the morning of our move in. Tenancy management team seem to care very little about what their customers needs are.
Good morning James, i am disappointed to hear you have not had a good start to your tenancy and i shall email you privately to try and address any issues you are having. However we certainly are not a dishonest company and always try our best to give a good experience to all of our customers so hopefully i can rectify any issues and we can move forward together positively. Thanks Becca
5/5
GoogleTo find a loyal committed team who clearly care about the company they work for is a rare thing. I have found the team at M&C to be knowledgeable, professional, happy, and enthusiastic in all that they do. Bravo and thank you for managing my property so well.
Thanks Will, we are delighted to hear you are happy with the service. Many thanks for the review.
3/5
Google**UPDATE my review was as below, but Richard Murray has contacted me this morning with a very professional response, an explanation as to why the errors have been made and what he can do to rectify them. I respect and accept his reply. Upgraded from 1* to 3*. Absolutely terrible service from a tenants perspective so far, I feel sorry for any landlord entrusting their property to these people. I have no idea if the staff in the office reflect the vision/purpose of the directors but their professionalism is shocking. Over £5k paid out in deposit/first month’s rent to find the flat in a disgusting state, with one particular stand-out being dirty bedding stuffed into the sitting room cupboard. Photos and video evidence. They blamed the previous tenants, but the previous tenants assured us they had left it in a clean and tidy condition (seems to replicate similar reviews over the past 6 years). Keys not prepared for the new tenants and no concern as to the security risks of keys to the property being missing (no accountability for their responsibility of 'managing' the property - they again blamed the previous tenants and asked us to have more keys cut). M&C in case you notice that I am not a tenant of one of the properties you 'manage', I am a guarantor for one of your tenants and would be more than delighted to have a decent conversation with you about it; hopefully that will be today as promised by Becca.
2/5
GoogleI had a viewing booked for a flat in the Kirkcaldy area. A time was scheduled, all good. However, upon travelling and arriving to view the flat, no one showed up. After waiting, my fiance and I called the Edinburgh branch, we were only then informed that the flat has already been taken, and we should have received an email and text notifying us of this. Unfortunately we received neither, thus our time was wasted. This is a shame because up until this point our experience was pleasant and responsive. Hopefully this was a one time fluke and is resolved for future prospective tenants.NegativeProfessionalism
5/5
TrustpilotFirst time stay in UK
I moved to Aberdeen quite recently. I had requested and booked for viewings with many other letting agencies. In most cases the viewings were cancelled on the day or one day before.
5/5
GoogleGreat experience renting a property with Murray and currie. Becca was so helpful and efficient in answer all my queries. Wouldn’t hesitate to recommend.PositiveResponsiveness, Professionalism
5/5
GoogleFantastic company to deal with - great energy and efficiency all round. :) Kim was always on hand to help when needed. Would highly recommend.
5/5
TrustpilotTaken the weight off my shoulders
I had my properties with an Agent in Dunfermline as that is the area the flats are located. After 3 years of the Agent make numerous inexcusable errors most of which I had to sort out, I went to Murray & Currie following a friend's recommendation and I am now able to allow Murray & Currie to do all the worrying and work for me. So I am very happy to give them 5 stars.
4/5
TrustpilotThe agency you must consider before any
Great team... excellent support...quick and easy understanding reply...will recommend
Thanks Prince for your lovely review. It means a lot to the team and we really appreciate you taking the time.
5/5
TrustpilotExcellent experience
As a tenant, I have been very impressed by Murray & Currie. They are respectful, accommodating, quick to respond and resolve any issues. I am particularly grateful to Steven, who went above and beyond to arrange a change in tenancy at short notice. There are many lettings/estate agents in Edinburgh, but the professionalism and decency shown by the team at Murray & Currie really stands out. I’d highly recommend.
1/5
GoogleThey lease out a property that has been flooding the downstairs neighbour all day and now all night. Maintenance does not have access to any property in an emergency after work hours, I've spoken to them and nothing can be done if the tenants are not home "they have no access" . My house is being flooded as we speak, I'm not even the tenant of Murray and Currie yet the water damage to my house.NegativeResponsiveness
5/5
TrustpilotExcellent service
We have had our Edinburgh property managed by Murray Currie for well over a decade .On the few occasions the property had a problem they responded promptly and efficiently to solve it They can be recommended for truly good customer service.
Thank you so much for your kind review Colin. We are so pleased you are happy with the service - it means a lot to the Murray and Currie team.
1/5
GooglePretty awful experience as a tenant. The sales staff in lettings were great, but once they’ve handed over to the likes of the maintenance team, you can expect a rude, abrasive and arrogant attitude. As tenants we rarely gave them a moment’s bother... but even still, the smell of gas was something we should sort out ourselves. Once you get to the check out procedure, you are recommended to pay a £400 professional cleaning service, but even though we did, you get lumped with a ton of extremely unreasonable, and in some cases fabricated claims. I’ve used a couple of agencies before but never come across people with attitudes and behaviours like this before. In my opinion, steer clear if you are a tenant.
4/5
GoogleVery good letting agents in Edinburgh. I am happy with the services and highly recommend to others.
1/5
TrustpilotCancelled the viewing a day before
I booked a viewing one week ago to see the property tomorrow but they cancelled my viewing appointment today when I was on the train from London to Edinburgh. They said tomorrow 10am is the earliest viewing slot but they sale the property right away! I cost a lot to come Edinburgh but they do nothing for me!
5/5
GoogleGreat service and a quick sale when buying our property. Becca was an absolute pleasure to deal with.PositiveQuality, Professionalism
2/5
TrustpilotI was disappointed to their maintenance…
I was disappointed to their maintenance department whereby I had any issues related to my apartment, they never got back and seems like nobody working on my case. Very helpless to me when I am not around in town.
Dear Natalie, l am sorry to read your review. I will contact you directly to understand and resolve your concerns. Kind regards,
4/5
GoogleFirst rental in Edinburgh, Murray and Currie have (so far!) been super attentive, really professional and swift to respond. No complaints!
5/5
GoogleBrilliant from start to finis, clear communication and easy to deal with. Thanks to Kim and the whole teamPositiveResponsiveness, Professionalism
1/5
GoogleUnless you are okay with being treated like you would normally be treated by Call Centre agents, don't bother with them. Murray & Currie staff has extremely poor customer communication skills and ignores - either wilfully or not (Who knows?) - regulations that would go unnoticed if not brought up by the tenant. Up until the point where I announced to them that I would move out everything was okay-ish, even though shortly after moving in they tried to push the duty of fixing draughty windows on myself. They do take their time to get things done, but at least they get it done. Better late than never. Even the windows got fixed after I reminded them that the tenancy agreement states that the tenant is not responsible for fixing this (Turned out that someone simply hid a part of the window frame and never bothered to put it back on). Upon moving out they announced flat viewing appointments they made with potential new tenants to me, in one case with only 18 hours notice. Upon pulling up the Letting Agent Code of Practice they became extremely defensive, but ultimately complied with my wish to not have any viewings until I moved out (Not after telling me how wrong I was and after me having to reach in an official complaint), which is explicitly stated in said Code as a right of the tenant. M&C tried to reason with the tenancy agreement stating otherwise, as if it would supersede regulations put in place by legislative powers. Overall, M&C disappoints HEAVILY on the social level as well as transparency. Other than being somewhat ignorant about regulations and duties (They never bothered to schedule inspections or generally asking if everything was alright) and showing intermittent sloppiness (Like losing their set of keys to the flat I rented, asking me to bring mine so they could get a new set cut instead of going the secure route and changing the lock), they do their job, albeit a bit slow and not on par with other letting agencies, whilst treating customers condescendingly with a heap of arrogance and smugness you would normally not expect from a professional company. Be careful when you deal with them, and be sure to keep ALL relevant communication you have with them as well as taking tons of pictures of the property you are renting. They are known to be deposit sharks, and while I'm not yet at this point, I do see a fair risk of having to deal with this in a couple of days, too. Also keep in mind that Mr Murray himself privately contacted my girlfriend and asked her if she wanted to meet him after she left a negative review on the M&C Facebook page since she witnessed the entire thing first-hand, but otherwise had nothing to do with the tenancy. You read that right, the owner contacted my uninvolved girlfriend and asked her if she wanted to meet him over a negative review. STAY. AWAY. FROM. THIS. COMPANY. Detailed review can be read on their Facebook page btw.
5/5
TrustpilotNew renter. Very pleased.
I found my experience dealing with Murray & Currie quite good. I’ve arrived from a different country and felt at ease with the professionalism and timely responses from Stephen Livingston in arranging my rental property.Many thanksIan
Hi Ian, thanks so much for your lovely review. I have passed on your message to Steven. All the best from the M&C team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Murray and Currie's Edinburgh office has 477 reviews across two platforms: 286 on Google, 191 on Trustpilot.
Murray and Currie Edinburgh is rated 4.0 out of 5 across all 477 reviews, and 3.7 out of 5 on Google from 286 reviews.
Murray and Currie Edinburgh, 60, Queen Street, Edinburgh, EH2 4NA.
