Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAVOID! Company should be prosecuted for faking signatures in a tenancy agreement in an attempt for a financial gain. After temporarily misplacing the initial agreement, I asked for a copy and I was presented with a nearly identical one, but with a different end date(!) that had my signature on it which I had not signed! No morals, no ethics and no apology.
(Original review was removed)NegativeProfessionalism
Tanel · 15 June 2020
Agent replied · 14 June 2024
'Ta Al' - we will be contacting you directly and taking this further. This is a hugely untrue claim that we would ever forge someones signature and we take huge offence to you publishing such a lie.
★★★★★ 5/5
GoogleI’ve been renting from Murray & Currie for the past 6 months and found them brilliant. Any maintenance issue I’ve had has been answered on the day and been fixed in the same week I’ve had the issue.
When moving into the property on my first night I could figure out how to get the oven & boiler working. Murray & Currie sent someone out that day to show my how to work these.
Would definitely recommend.
Cameron · 15 June 2023
★★★★★ 5/5
GoogleExcellent customer service with a personal touch. We’ve had an absolute nightmare with other MAJOR agencies in Edinburgh, they’ve left us feeling like a “number”, with no follow up and quite frankly a general “we don’t care” attitude. But Murray & Currie have helped us find our new home in a heartbeat, working over the Christmas period as to not leave us stranded. Thank you so much.
Jessica · 16 June 2019
Agent replied · 14 June 2024
Thank you so much Jessica. Delighted we were able to be of assistance.
★★★★★ 4/5
TrustpilotMainly positive
The viewing process and securing the property process was very seamless. Staff were helpful over both email and phone. The flat is great.
Customer · 30 August 2024
Agent replied · 24 September 2026
Hi Mary - thanks very much for your honest review. Feedback is very important and we will take this on board but we are pleased you have had a good communication by the team. We hope you continue to enjoy living at the property.
★★★★★ 5/5
TrustpilotI couldn't recommend Murray and Currie enough…
I couldn't recommend Murray and Currie enough. We travelled 5 hours to Edinburgh and unfortunately the tenant wouldn't allow viewings of the apartment, and so the viewing was cancelled. Murray and Currie went out of their way to allow us to view a different but very similar apartment, so that we didn't have a wasted journey. After this, they were so helpful with the application and no question was too small for them. They were friendly and professional throughout. We really appreciated how hard they work to make our first time renting as smooth as possible.
Jade · 31 January 2023
★★★★★ 5/5
TrustpilotCan’t recommend Murray & Currie enough
Can’t recommend Murray & Currie enough. Brilliant letting agency. Just moved into my fist rental with them, and I can stay it’s miles better than any other agency I have rented with. Alex helped with all the move, and he was brilliant. He is so responsive and it’s clear he wants the best for the clients rather than it just being a job. Move in booklet was provided also which gave us all the information we needed to know about maintenance etc. Great company! Lovely staff.
Customer · 10 January 2023
★★★★★ 5/5
GoogleI have had an amazing experience with the Murray and currie team! All of the staff are so friendly, helpful and professional. I am very grateful for their help and couldn’t have asked for a better suited property to myself and my flat mate. All the team have ensured to answer all of our questions and have made an exiting time all the better. Thank you!
Ammie · 16 June 2019
Agent replied · 14 June 2024
Hi Ammie, thank you so much for the positive feedback. We really appreciate it and will keep up the hard work.
★★★★★ 5/5
GoogleHaving received exceptional service when purchasing a property with Murray & Currie, I recently used them again to let the property out. Property was quickly let at a good rate, couldn't fault their service and would thoroughly recommend for any property needs. Alexis in particular was exceptionally helpful and professional.
Joseph · 16 June 2019
★★★★★ 5/5
TrustpilotGood letting agency
Unlike another letting agency, the staff replied me quickly and were nice to me. I really appreciate their assistance and prompt reply.
Timothy · 29 August 2024
Agent replied · 23 October 2024
Thanks Tim - we are so pleased to hear that the staff have treated you so well. We hope you have a great tenancy and enjoy living in the property.
★★★★★ 1/5
TrustpilotAwful Organisation for Tenants
An organisation that has no interest in tenants. Slow response times, defects not after inspections not addressed, no class, all about what matters to then not the tenant. Tenanats choose another letting agent. Landlords beware! prospective clients will soon realise Murray and Currie are a company to avoid .
David · 11 November 2022
Agent replied · 17 June 2024
Hi David, i am really surprised to read your review. We do not want any customer to go away feeling that we do not care. I have emailed you privately to try and rectify any issues you are experiencing. But rest assured customer service is a priority across the whole team.
★★★★★ 5/5
TrustpilotTop notch
Top notch. Alex was VERY responsive and extremely helpful. Move-in was seamless, and I really got the impression that they care about their tenants and their reputation for doing business. Thank you to M&C team!
Ankur · 25 May 2022
★★★★★ 5/5
TrustpilotCo-operative and Accommodating.
Can comment only on the move-in process. Cannot comment on ongoing service, maintenance or moving out.Fantastic service from the team whenever they are called. Examples: - Automated viewing allocation was altered on request to a much earlier date. - Open and accommodating, offered to adjust the move-in date unprompted. - Comprehensive and thorough inventory. Would advise potential clients to call in the case of apparent misinformations or misunderstandings. Our offer of an early move-in date was retracted without notice, although on calling up this was fixed completely by Becca with two quick calls 30 minutes apart.
Joe · 19 August 2022
★★★★★ 5/5
TrustpilotAbove and beyond
The staff were very friendly and helpful when I visited the offices to enquire about properties. They were proactive in helping find and arrange viewings for properties that were suited to my needs, and made special arrangements to ensure a quick and smooth process once I had settled on one.
Jonas · 29 August 2024
★★★★★ 5/5
TrustpilotNo doubts,highly recommended!
Very good customer service, trustworthy, very quick in solving any issue. Highly recommended!
Nuria · 28 October 2024
Agent replied · 24 September 2026
Thanks for the recommendaiton. We hugely appreicate it.
★★★★★ 1/5
GoogleExceptionally unprofessional and lazy. Possibly one of the worst letting agencies around. Avoid at all costs. Take forever to get back to you for anything, repairs etc. Ignore phone calls, texts and then are full of excuses and lies when called out.
Laura · 27 November 2024
★★★★★ 5/5
GoogleMy experience of the service/s of the M&C team has been extraordinarily professional, helpful and expedient. Queries are dealt with within hours, if not immediately, and they’re trustworthy. Very thankful to be looked after by them. For landlords and tenants, they are truly the best - they go above and beyond; I cannot recommend them highly enough.
Alexandra · 15 June 2020
Agent replied · 14 June 2024
Thank you so much for your kind words Alexandra. We really appreciate the support. Team M&C
★★★★★ 1/5
GooglePoor team at Murray & Currie, had such a terrible client experience.
Arranged my let from London and made everything so stressful.
Special shout out to John, the 'director' for being the most arrogant and smug person. I've ever come across.
Avoid at all costs
James · 16 June 2018
★★★★★ 4/5
TrustpilotThe staff is kind and reply to emails…
The staff is kind and reply to emails fast.
Taher · 3 December 2024
Agent replied · 24 September 2026
Thanks so much Taher. We all really appreciate the kind feedback.
★★★★★ 1/5
GoogleReally poor experience with the lettings team as they are refusing to put an offer forward to their client.
I would recommend not using the agency if you are a landlord or tenant.
Rowan · 20 March 2025
★★★★★ 4/5
Trustpilotgood and bad
have been with this company for a few years and allways been good at getting things done. having said that i have a problem tenant and there is not much movement that end i feel that the tenants say and do as they like and i just have to sit and wait for them to leave.i personally think more should be done for the owner in these dark days.good tenants are great but the bad ones leave a lot to be desired.all my bills go up the same as everyone else and to be told that they can give me the notice they want is far from good as i have just spent £10000 on putting another one back to habital use and no rent forth comming. this is the bad side of renting out your property and agents dont do enough for the owners.
Paul · 13 February 2022
★★★★★ 4/5
TrustpilotAs with all big agencies
As with all big agencies, I never quite know who I'll be dealing with: Alex ? Kim ? Ben ? Sara ? what'shis/hername ?As with all agencies, I never know how you decide who gets the work to enforce the endless stream of regulations which come out from the authorities, much less how you and they decide how much to charge. I often get the impression everyone takes advantage of expat landlords. It is obviously not the job of agencies to take a position on the various regulations as they come out, but the looming zero carbon regulations are particularly challenging, and should involve everyone in the sector, in your case with advice to landlords on to how to deal with them. The LAnd Registry's latest list also demands among 'minium requirements for adequate housing' (in italics), 'cultural space' i.e. space for tenants to express their 'cultural identity'. How should we respond to this grotesque demand ? How will you respond ? Enforcement ??
Ellwood · 11 February 2022
★★★★★ 4/5
TrustpilotYour management of our property is…
Your management of our property is great. Communication (mostly by email) is swift and polite. And we are kept up to speed with anything we need to be informed about. Only reason not 5* is the length of time it takes income to reach our account after tenants have paid it. In addition, a recent issue with arranging replacement blinds was made more difficult as questions I had asked/requests i’d made to judge how best to resolve it, were not answered/provided for. The statement you provide at the end of the financial year is also very helpful. Overall we are very happy with the service. I
HRD · 3 February 2022
★★★★★ 2/5
GoogleWithout doubt the work letting agency I've ever had the misfortune of dealing with. Never return calls, ignore emails and smug attitude from their sales staff.Do yourself a favor and go with an established letting agents.Oh, and M&C staff, if you're going to write yourself "excellent" reviews, don't mention things like "GREAT APP TOO!!" No one on this planet would put that.
Charlie · 17 June 2013
Agent replied · 14 June 2024
Dear Charlie, firstly I am genuinely upset to read your comments and very much wish to get to the bottom of your poor experience. I have just searched every email inbox in the office and absolutely nobody has ever received an email from yourself. I can also see that you are not currently a tenant of Murray & Currie and have never been a tenant of Murray & Currie. If you have genuinely had a bad experience with us then I am very sorry to hear that and I would ask you to please call me on 0131 226 5050 at your earliest convenience so that we can get to the bottom of what has happened. Alternatively please feel free to email me at richard@murrayandcurrie.com. Many thanks, Richard Murray
★★★★★ 5/5
TrustpilotMurray&Currie is a so professional…
Murray&Currie is a so professional company.So far, we are happy with the service.They do response quickly for any problems and concerns, and deal with it even far than we expected.Basically, all what I have to say about it, is that " it's a professional company"
Customer · 5 May 2022
Agent replied · 17 June 2024
Thank you so much for taking the time to leave us this brilliant review. It means a lot to the M&C team. All the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
