5/5
TrustpilotFantastic experience from start to…
Fantastic experience from start to finish.
Trusted Agent profile
Murray and Currie Edinburgh reviews
★★★★★
477 reviews across 2 platforms
60, Queen Street, Edinburgh, EH2 4NA
Murray and Currie's Edinburgh office at 60 is rated 4.0 out of 5 across 477 reviews on two platforms, including 286 Google reviews rated 3.7.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotNice team not the best communications/process in place
The process to view my property was difficult owing to poor communication. I had a committed time and date as I was flying up to Scotland, only for this to be changed at short notice to a new date when I wasn’t in Scotland! I was not informed covid was the reason. The rescheduled “virtual” appointment did not happen as the agent asked if I was still attending in person 3 days later (when no longer in Scotland). If covid were the reason I’m not sure 3 days quarantine is long enough to justify covid as the excuse for the delayed viewing (but this could be tenant issue, not agent). However I marked the agents down 1 star as the comms is what disappointed me. That said, The team at Murray are very nice. The move in process was a super easy. I waited a week for the inventory. Again I blame poor comms here as I wasn’t chased for the inventory but noted that the inventory states that I agree with it if I don’t respond with a week!! Potentially leaving me open to claims when I move out. The agents claim to have sent, I claim not to have received. So who is right? Again, I think a process or comms adjustment is required otherwise tenants won’t know what they haven’t received and could be held liable.
Agent replied · 17 June 2024
Hi Lee - thanks for taking the time to leave us a review and your kind points about the team. We were slightly disappointed by some of your comments. I have had a look into the two points you have made. The inventory was sent to you, on your move in date, the 22nd April at 2.35pm by Louisa. Kim then resent it to you on both the 27th and 28th April, and advised you to check your junk inbox. In regards to your viewing being cancelled, the tenant advised us the morning of the viewing they had tested positive for Covid. And although i appreciate this is frustrating for you, it is unfortunately unavoidable and out or Murray and Currie's hands.Now i have hopefully cleared up your two complaints we would be grateful if you would rethink the rating you provided. If you want any further clarity i would be happy to talk this through further with you or provide evidence. Many thanks Becca
5/5
GoogleLived in Edinburgh for 10 years and have got to rent properties from quite a few property companies. For the last 3 years we have rented a property from Murray and Currie and they were fantastic. Always answers the phone, all enquiries and the best bit is property maintenance! We have never ever had a problem with getting anything fixed from little thing like a little lick of paint to leaking roof. Can not thank you enough Neil Chatham for looking after our property so well. Still can not believe out leaking roof on a Christmas was sorted within 20 min of our phone call!
5/5
GoogleDue to the time of year after the Christmas rush I thought when I recently moved out of the property it would of been stressful and manic - but this was not the case! Everything went really smoothly and was a simple process that was explained carefully and I was greatly attended to by Stephanie who was a very friendly member of staff!! Thank you to you Stephanie if you read this, you are an asset!
5/5
GoogleVery professional sales service offering a very personal service. Excellent communicators not to mention negotiators. Over the moon with the sale of my property. Well done and thank you Steve and the team at Murray & Currie.
Agent replied · 14 June 2024
Thank you so much for the review Ram. We are delighted to read it and it means a lot to us all!
5/5
TrustpilotHighly recommended
I’ve been with Murrie & Currie for ten years now and recently made the biggest move I’ve ever made and was determined to stay with them as they’ve always helped me promptly. Their help and guidance was invaluable. An incredibly stressful period was definitely made easier first and foremost by Philip Barge who dealt with my move but also by everyone else that I have interacted with. I highly recommend him personally and by the company as a whole
5/5
TrustpilotI would highly recommend M&C.
I use M&C for 8 of my flats (primarily in Edinburgh) and would highly recommend them. They are quick and efficient to deal with across all the various departments. They give confidence to the tenants that they will be listened to and any issues addressed promptly. They have a very good understanding of the market and this came to the fore during Covid when they adapated their systems and procedures to ensure there was excellent communication between agent, tenants and Landlord.
Agent replied · 17 June 2024
Thank you very much for your review Ian. As always we hugely appreciate your support and kind words. M & C
5/5
GoogleI have rented through Murray&Currie on two separate occasions. Alex Blair was my agent both times. Alex is extremely effective and efficient and provides an outstanding customer service, support and guidance. I would highly recommend Alex Blair and Murray&Currie if you are a tenant looking for a high standard properties. Claire Green is outstanding when resolving any maintenance issues. Her prompt response in organising any maintenance is second to none definitely 5/5 for her overall customer service.
5/5
GoogleCouldnt give more praise to all involved with helping me and a friend find a flat , incredibly professional and friendly , would like to say a special thanks to Ben Appleson who went above and beyond to ensure we got the flat we wanted , looking to rent or buy ? Then Murray & Currie and the team for you!
1/5
TrustpilotLiving in Squalor for £1595 a Month!
12 months of;- Rodents- Leaking Shower and Bath (82 blue bottles killed in one visit to the bathroom!)- Broken Fridge- Faulty Central Heating and Hot Water- 8 weeks to fix an ovenMaintenance team the only interface and they require micro-managing to the extent that it has generated circa 250 emails, of which 80% or more relates to issues of existence for 6 months or more.zero responsibility taken and landlord blamed for everything.Expression of opinion not necessary!!!!
5/5
GoogleWe rented a flat through Murray & Currie for over a year. They sent someone out pretty quickly (within days or a week) whenever we reported issues in the flat. Upon ending the tenancy I was worried about the deposit refund process, as some of the reviews on here suggested they were unfair and dodgy. We cleaned the flat ourselves, making sure to cover all the areas they listed in their email, and paid to have the carpet and windows cleaned. The flat was spotless, and we got our full deposit back, so nothing to complain about!PositiveResponsiveness, Quality
Agent replied · 14 June 2024
That's great to hear Monica. Thanks so much for the review.
5/5
GoogleAmazing staff, always ready to help with any flat issues and warmly communicate actions in advance to accomodate client needs
Agent replied · 9 September 2025
We really appreciate the positive feedback Rocco. Thanks so much
1/5
GoogleMurray & Currie are atrocious - we had rented with them for 4 years, having lived in two flats. In both, they had ignored us when we made them aware of plumbing issues (at one point disregarding months of constant follow-ups), which culminated in damage to our downstairs neighbours flats. Once again, in both instances, the neighbours had to contact our landlord themselves as the letting agents could not be bothered to do their job. Altogether, the caused thousands of pounds worth of damages and stress for everyone involved, including both us as the tenants and the landlords. This is the tip of the iceberg - I had paid rent in advance of my own volition at one flat, and they illegally kept it for months after I asked for it back (as I was moving). They also tried to charge us the full cost of a professional clean at move-out, despite the fact that we had paid for a professional cleaning using their own cleaning company upon the end of the tenancy. Honestly, there are no words. Truly I have never seen this level of incompetence. One flat managed by Murray and Currie and the entire neighbourhood ends up with a multi-year-long headache. You'd have better luck getting your property managed by a chimp.
5/5
GoogleMurray and Currie provided with me with a rental valuation for a property I am considering letting. Becca was quick to respond to my enquiry and dealt with it in a professional and friendly manner.
Agent replied · 14 June 2024
Thank you so much for the review. We really appreciate it and will keep up the good work!
1/5
TrustpilotNot helpful
I contacted the letting agency regarding their rental properties as I'm relocating from England to Scotland. Due to work commitments, I can't travel until the move and requested a video tour or online viewing of the properties. However, they informed me that they only accept applications from individuals who view the properties in person, despite my explanation of not having contacts in the city. It's frustrating that they make it difficult for people moving from afar to secure a property, especially when we're the ones taking the risk without a physical viewing.
5/5
GoogleCannot fault Claire and her team at Murray & Currie, we have only been with them for a few months but they have been so helpful and kind from start to finish. Well done team!
Agent replied · 10 January 2025
Thank you so much Ailie, we really appreciate the review and we will work hard to keep up the good work. Team M&C
5/5
GoogleI've been renting a room and then a flat through Murray and Currie for almost 2 years now. Application process was quick and smooth, we were able to move in after a few days from the first email we sent. Maintenance is on a good level too, they reply to all the enquiries very quickly.PositiveQuality
5/5
GoogleI was recommended to use Murray & Currie by a colleague, great service provided from start to finish. Aimee was particularly helpful, had amazing knowledge of the property market and was so lovely to deal with.
Agent replied · 14 June 2024
Thanks Kimberly, so happy to hear it.
1/5
GoogleI agree with a previous comment that if you are a tenant, you should beware of the maintenance team practices. After I checked out, they sent me a survey and charged me for cleaning and fixing costs. In that survey, they claimed they have cleaned the property before I checked it. But in fact, the house was dirty and full of mold when I moved it, I spent a few days to clean it. Some of the things were already broken but they charge you fixing cost. Quite a scam.
Agent replied · 14 June 2024
Ken Lee, we cannot find a tenant of your name on our system so I am unable to contact you to discuss this further. If the above is true then we are deeply sorry, however given we don't have a tenant or never have had a tenant by your name we cant be sure. If you would like to contact us on 0131 226 5050 we would be delighted to discuss your concerns and rectify them. Team M&C
5/5
GoogleA very professional company to deal with. Kim Keenan was the agent who looked after me and from first meeting to last she was quick to respond and showed an excellent knowledge of the city. Everything was made as straight forward as I could have hoped. Thanks for all the help guys!PositiveResponsiveness, Professionalism
1/5
GoogleWorst company ever!.... it took us seven months to get our deposit back along with excess rent paid. They tried to get us to prove we had the property professionally cleaned, which it didn’t need, it was cleaner when we left than before we moved in. Even the assessor agreed but their management team are ruthless and money grabbing. Our let was a large four bedroom house and wasn’t cheap but it put us off ever renting through them again.
Agent replied · 14 June 2024
Hi Alexandra, I am trying to look into your tenancy to see what has happened but we don't have anyone called Alexandra Wallace registered as a tenant or past tenant of Murray & Currie. Therefore if you could please give me a call to discuss it would be appreciated because clearly the last thing we want is someone leaving a property of ours unhappy. The time it takes to get your deposit back is not controlled by us anymore because all deposits are legally required to be held in a deposit scheme and so yours will have been lodged in Safe Deposit Scotland if you are a past tenant of ours. The process of getting the deposit back is up to you either agreeing or disagreeing with the deposit deduction recommended and then it is over to the deposit scheme to review and report back to both of us so we have no control over the speed of this. To discuss this in more detail and so that I can look into this situation in more detail please call the office at your earliest convenience. Many thanks, Richard Murray - 0131 226 5050
1/5
GoogleDONT RENT FROM THIS AGENCY IF YOU DONT WANT TO LOOSE DEPOSIT!!! If you still decidate take the flat or house from them, MAKE HUNDRED OF PICTURES BEFORE YOU MOVING IN!!! Even small dots on the walls, any wee damage, make lots of pictures then may you have chance get deposit back. If not forget about your deposit back. Read more reviews all bad from tenants when moved out! My familly stay 4 years in the terraced house, when I moving out I wash all carpets in the house. Do some painting, fixed the fence, fixed the sheed, I just build the bin box in the garden but they dont want relisted deposit back. Unfortunately I dont have any pictures when I moved in. Use safe deposit Scotland to get some money back. Murray & Currie NEVER AGAIN! If you read this review please read another bad one about them and THINK TWICE before sign the lease with them.
Agent replied · 14 June 2024
Hi Lukasz, I am sorry to read how strongly you feel about this subject. As you know, the tenancy deposit scheme is handled completely independently and it is not Murray & Currie who makes the decision on who gets what from the deposit. I have looked through your particular check-out report and can clearly see why the tenancy deposit scheme decided to hand a proportion of your deposit back to the landlord to rectify things like garden maintenance, window cleaning and a few missing items. This is what the deposit scheme is for. I understand you feel the flat was cleaned to a professional standard and that you had made every effort to ensure it was looking as good as possible, but sadly it wasn't. As I say though, we do not make the final decision on how your deposit gets distributed so I don't feel it is Murray & Currie you should be so angry with. If you would like to come in to discuss this in more detail we would welcome you at any time though as it is a shame for you to leave feeling so upset. Richard Murray
5/5
GoogleMy husband and I recently relocated our family to Edinburgh. We had a great experience with Murray & Currie throughout the process of buying our house in the New Town. Murray & Currie were helpful, discreet, efficient and timely during all the negotiations with the seller. What was of even more great value to us was their ability to make excellent recommendations for a top quality lawyer and builder. Given that we were not living in Edinburgh at the time this level of service from start to finish was invaluable. We would recommend the Murray & Currie team very highly.
Agent replied · 14 June 2024
Thank you so much for your wonderful review Sibel. We are delighted to hear of your great experience! Team M&C
1/5
GoogleForgot to leave a review for these folk after letting a property last year. Lazy and non responsive as far as maintenance and support. We went days without hot water and didn't receive anything close to an apology. Our previous agent before them was Umega, and the difference was night and day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Murray and Currie Edinburgh
How many reviews does Murray and Currie Edinburgh have?
Murray and Currie's Edinburgh office has 477 reviews across two platforms: 286 on Google, 191 on Trustpilot.
What is Murray and Currie Edinburgh's rating?
Murray and Currie Edinburgh is rated 4.0 out of 5 across all 477 reviews, and 3.7 out of 5 on Google from 286 reviews.
Where is Murray and Currie's Edinburgh office?
Murray and Currie Edinburgh, 60, Queen Street, Edinburgh, EH2 4NA.
