Murray and Currie Edinburgh reviews

★★★★★ 1/5

Trustpilot

Not what I expected from an agency.

Unfortunately when we moved into the a rental property the kitchen was not clean, although the inventory check listed it as clean. Really it was discustjng and unfit for use. We cleaned ourselves and asked for recompense. This request was refused and we were told we could just leave it in the same state when we move out! The toilet was also cracked and leaking when we arrived. After reporting it is two weeks later and we are still waiting for a new one to be fitted. Now we have thoroughly cleaned the place we are happy in it but the agency have lacked professional standards. Very unlike any other I have dealt with in the past.

Alan · 18 September 2024

★★★★★ 5/5

Google

Than you very much to everyone at Murray & Currie. We were due to move into a property with another agent last Friday only to be told at the last minute that the tenants needed to extend for another month and so the property would not be ready for us. This, after having paid a deposit for the flat over a month before! I have to say I was disappointed at the lack of urgency from a lot of agents in finding us alternative accommodation. We found Rettie and Murray & Currie both very helpful but in the end we secured our flat through Murray & Currie. They seemed to really understand the situation we had found ourselves in and really pushed the boat out to assist us in securing another property during a very tough time. Particular thanks to Joe who physically helped us move into the property which is above the call of duty. Thanks again to everyone. I would happily recommend to anyone.

Polly · 17 June 2015

★★★★★ 4/5

Trustpilot

Mainly positive

The viewing process and securing the property process was very seamless. Staff were helpful over both email and phone. The flat is great. The only issues were when I moved in the property wasn’t completely ready to move into, the maintenance requests took over a month to be resolved e.g flooring was due to be replaced and one was not resolved so I decided just to sort myself. Apart from that the application process and communication has been good, in addition to the property.

Customer · 30 August 2024

★★★★★ 5/5

Trustpilot

Jordian is an excellent letting agent

Jordian is an excellent letting agent. She's extremely professional and efficient. Definitely one of the top employees in the United Kingdom.

Bill · 16 January 2026

★★★★★ 5/5

Trustpilot

I recently sold my property with Murray…

I recently sold my property with Murray and Currie and was very pleased with the experience they provided. Ellie was great to deal with

Hannah · 12 December 2025

★★★★★ 5/5

Trustpilot

Excellent Experience

Excellent Experience, Highly Recommend Murray & Currie I recently secured a flat in Edinburgh through Murray & Currie, and the entire process was smooth, professional, and incredibly supportive from start to finish. As an international master's student without a UK guarantor, I was initially nervous about finding a place, but the team went above and beyond to make it work. They were understanding, responsive, and offered flexible solutions that made me feel confident and welcomed. Special thanks to the team for their efficiency and friendliness throughout the process. I'm genuinely excited to move in and start this new chapter, and I'm very grateful to have worked with such a reliable agency. Highly recommend for anyone looking to rent in Edinburgh, especially students and internationals!

Ebraheem · 31 July 2025

★★★★★ 5/5

Trustpilot

Seamless on-going good service from professionals.

Seamless good service from the Murray and Currie Team, from the very first contact made with them.There is a highly professional yet personalised feeling about our on-going dealings with this Team. Whether it is a phone call to them, or an e-mail, contact is easily made. E-mails are acknowledged and responded to. We didn’t have to endure a lengthy credit check prior to viewing the property - once we had decided on a property, agreements were negotiated, and the Murray and Currie process to establish our credit-worthiness was a logical, short one - NB to a couple of other agencies.#Justified praise for a dynamic Team providing a great professional service.

Grant · 6 April 2023

★★★★★ 5/5

Trustpilot

Exceptional Service and Perfect Home Matching

I had an excellent experience with Murray & Currie . From start to finish, they were professional, responsive, and incredibly helpful in finding me the perfect home. The property was exactly as described, well-maintained, and in a great location. The entire process was smooth, with clear communication and prompt service. I highly recommend them to anyone looking for a reliable and trustworthy rental agency. Their commitment to customer satisfaction truly sets them apart.

Sam · 29 August 2024

★★★★★ 1/5

Google

I am extremely disappointed with the way this agency has handled my tenancy change, and I feel compelled to leave this review after repeated attempts to resolve the matter amicably. With only five days left before the current tenant leaves, absolutely no paperwork has been completed. Despite the urgency, I have been asked to pay a deposit without having a contract in place, which is both unprofessional and unacceptable. To make matters worse, I was asked to confirm that there have been no changes to the inventory, even though there clearly have been. Steven, in particular, has shown a concerning lack of customer service throughout this process. I have tried to reach him for over a month with no success, my calls and messages go unanswered, and there is no proactive communication. This has left me feeling incredibly stressed and uncertain, as nothing is progressing as it should with only days remaining. I had hoped for a much smoother and more transparent experience, but sadly, this has not been the case. This review reflects my sincere disappointment in how the situation has been mishandled.

Stelios · 17 July 2025

★★★★★ 5/5

Trustpilot

Swift Purchase

Richard took us for the viewing of the property we would go on to buy and was very helpful in answering any questions that came up as well as engaging in further communication afterwards. Ellie became our point of contact at Murray & Currie once we began the process of making our offer, she was very proactive and we were appreciative of her facilitation of the communication between ourselves and our sellers. This swift communication had us secure the property and turn the sale around in just over a month! We really appreciated the help of both Richard and Ellie during this process and are happily getting settled into our new home!

Fae · 13 June 2025

★★★★★ 1/5

Google

One of the worst letting experiences I’ve ever had, avoid Murray & Currie if you value respectful treatment and transparency. After living in a flat managed by them for 12 months, never missing rent and giving proper notice to move out, things quickly turned sour. They wanted to schedule viewings while we were still living there and insisted we leave the flat for an hour during each viewing. I explained I have anxiety and work from home handling sensitive data, so I wasn’t comfortable with strangers entering the space while I was present. Instead of being understanding, they tried to intimidate me, falsely claiming the contract gave them unlimited access. I checked the agreement, and it didn’t, after I pushed back with evidence, they stopped pursuing it. Still, the disregard for my mental health was incredibly upsetting. Before moving out, I thoroughly cleaned the flat to avoid disputes. After leaving, I followed up several times about my deposit, no response. I had to physically visit their office to get any update. In person, they were polite and apologetic, saying they were waiting on the landlord to provide a cleaning invoice. The check-out report stated all areas were in Good condition, and 6 out of 7 were rated Fair for cleanliness, meaning only light cleaning was needed, not a full deep clean. The 7th area just needed the shower enclosure cleaned. Despite this, weeks later they submitted a £260 deep cleaning invoice and tried to deduct it from my deposit through SafeDeposits Scotland. When I called to discuss this, they refused to engage or compromise, telling me to take it through the long dispute process instead. I even offered £100 as a goodwill gesture, but they clearly preferred to drag things out, likely in retaliation for me asserting my rights during the tenancy. This whole experience has been incredibly stressful, and I wouldn't recommend Murray & Currie to anyone. Tenants deserve to be treated with basic respect, not ignored, intimidated, or penalised for standing up for themselves.

Owolabi · 18 April 2025

★★★★★ 5/5

Google

Accesible, helpful and totally understandable person attend all my doubts about living my flat. Thank you!

Minerva · 5 October 2026

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH MURRAY AND CURRIE NO…

DO NOT RENT WITH MURRAY AND CURRIE NO MATTER HOW NICE THE FLAT IS!!! I rented a flat with them and could only take 6 months of the rubbish! The shower had a clear leak and they put off fixing it for 3 months. I ended up moving out because they wouldn’t fix it. The whole flat smelt due to the leak but no urgency to fix it. They made the experience stressful and uncomfortable. They don’t care at all about treating their renters well. I had to get my guarantor involved with the repairs as they wouldn’t take me seriously as a student. I had to threaten taking them to court for them to just do some sealant that was never going to fix the structural leak. I’ve rented with 3 different agencies and Murray and Currie was by far the worst. Very few at Murray and Currie know what they are doing and I had to tell people in the maintenance department what was wrong multiple times even when a whole string of emails was attached. When I moved into the flat it was filthy, 10+ lightbulbs broken, curtains frayed and dirty, oven filthy just because the owner said it was “clean enough” no one from Murray and Currie checked the cleanliness and then at checkout sent me a list saying that carpets, oven etc needed to be professionally cleaned when I had spent £500+ sorting the flat out, when I emailed about these issues no one replied for weeks and there was 0 compensation just weeks of grief. Seriously unpleasant experience. Not surprised the owner chose to sell the flat with a different company.

HonestReview · 16 March 2025

★★★★★ 5/5

Google

Have had and continue to have a good experience renting from these guys, responsive and polite staff. Maintenance portal online makes it easy to raise issues and get a date sorted for when the workman is coming round

Rory · 17 June 2025

★★★★★ 1/5

Google

Having moved out of one of their properties earlier this year, I would not recommend this letting agency to other tenants. The property itself was in very poor condition, and repairs (such as fixing shelves, and sealant in the bathroom) were performed in a very ineffectual manner. I will say that the agency was prompt with sending round a repair man when requested though. When we were moving a new tenant in to the flat we had been renting with this agency to swap with a tenant who had moved out, Murray and Currie repeatedly put the wrong names on the rental agreement which we were signing; I don't believe this was out of any sort of malice but it's fairly unprofessional. Our rent increased for two years in a row, I suppose due to the inflating costs of housing in Edinburgh, but I think it's poor practice to make people pay increasing amounts for a flat which is rodent infested and hasn't been refurbished for decades, without making any attempt to keep the interior of the flat up-to-date or in good condition. There was also an incident were we were having a tenant move out and a new one move in, and so Murray and Currie requested that all of the current tenants of the flat vacate the property and remove all of our belongings for them to inspect it, for us to then all move back in after about a week. They were vague and evasive in emails about how this would work, as I pointed out that we as tenants do not have second homes or anywhere to store a flat full of belongings. Eventually it was agreed that we would be able to pack up all of our belongings in the flat and move them out of the way so the flat could be inspected (whilst we as tenants vacated for a period); we did this and I emailed on the day we were supposed to be gone from the flat. It turns out, the letting agency had the wrong date planned all along and so I'm not sure that the inspection ever went ahead. To cut a long story short, we as tenants had to expend a lot of extra effort and stress to no avail due to the agency seemingly having poor planning. On our check-out information pack which we were emailed before we moved out it said that we had to get the carpets professionally cleaned. This seems a bit ridiculous given that the carpets were decades old, threadbare, and filthy when we moved into the place. Finally, I read the news recently that Murray and Currie Properties sent out an email to tenants who could not pay their rent during the coronavirus crisis asking them to sign a moral contract agreeing to repay in full at a later date, and pointing out that landlords are in the same situation as tenants. The idea of signing a "moral" contract to an agency like this is fairly distasteful, and to claim that landlords are in the same situation as tenants is laughable (although I'm sure there are some exceptions) given the wealth and class divide between the typical landlord and the typical tenant. To sum up, I believe this agency is thoughtless, and does not care about their tenants.

Abigail · 15 June 2021

★★★★★ 5/5

Google

We are just about to begin moving in to our first flat together, my girlfriend and I. Murray & Currie have been an absolutely massive help to us for that, giving us a viewing the day after I had inquired about the property and going through the process quickly and explaining and helping with it so much. A massive thank you to Alex who was there to answer any questions within minutes and helped me a lot as this is the first time moving out. Its been a pleasure and I'm looking forward to being a tenant with Murray & Currie for years to come. I would totally recommend them to anyone looking for an agency for properties. Amazing!!!

Leon · 15 June 2021

★★★★★ 5/5

Google

I'd been trying to move forward with many applications with other agents, who had been dragging their heels in helping me secure a place (time sensitive). Murray & Currie organised a viewing for the next day for my selected property and moved forward incredibly quickly. Alex and Sarah were very very responsive, and answered all of my questions in a timely and professional manner. I'd have no hesitation in recommending them to anyone looking for a rental property here in Edinburgh. Thank you for making my move to a new city so effortless.PositiveResponsiveness, Professionalism

Shad · 15 June 2021

★★★★★ 3/5

Trustpilot

I had a mixed experience with Murray &…

I had a mixed experience with Murray & Currie. On the positive side, they were responsive to enquiries and provided a smooth application process with some helpful guidance. Valuations and advice seemed accurate and professional too. However, the property management side left much to be desired. Upon moving in, there were issues with cleanliness and maintenance, which took far too long to resolve. Communication around utilities was also lacking. While there are some good aspects, the standard of service overall didn’t meet expectations.

Mir · 5 February 2025

★★★★★ 5/5

Trustpilot

First time stay in UK

I moved to Aberdeen quite recently. I had requested and booked for viewings with many other letting agencies. In most cases the viewings were cancelled on the day or one day before. I was able to visit the first property I requested with Murray & Currie. They were punctual and very professional. I was in a rather hurried timeline and was provided all the support needed at the speed I needed it. So far I have requested for 3 repair works. 2 were done on the next day of request and the 3rd one within the week of request. Murray & Currie will be my preferred letting agents, if I have to find another place to rent.

Prashun · 3 February 2025

★★★★★ 5/5

Google

I recently moved to Edinburgh and the team at Murray & Currie were a delight to deal with. The made the transition of moving to a new city stress free and enjoyable. Their market knowledge and friendly professional approach was a breath of fresh air. Thank you to all the team at M&C, would highly recommend

Jack · 16 June 2018

★★★★★ 5/5

Google

I had a great experience renting through Murray and Currie. From the very start, the team were helpful, efficient, and made the whole process straightforward. Any queries were dealt with quickly and professionally, and the quality of service throughout the tenancy was excellent. Moving out was just as smooth, with clear communication and a hassle-free handover. Would happily recommend them to anyone looking for a reliable, well-run letting agency.

Jack · 17 June 2025

★★★★★ 5/5

Trustpilot

I had a great experience renting…

I had a great experience renting through Murray and Currie. From the very start, the team were helpful, efficient, and made the whole process straightforward. Any queries were dealt with quickly and professionally, and the quality of service throughout the tenancy was excellent. Moving out was just as smooth, with clear communication and a hassle-free handover. Would happily recommend them to anyone looking for a reliable, well-run letting agency.

Jack · 13 June 2025

★★★★★ 5/5

Google

Renting is never easy for immigrants to UK. Becca is patient and professional every time we came to the store in Edinburgh new town. She recognised our needs and worries. Since we are totally unfamiliar with the procedure of renting in UK, she showed us the way to locate renting property and the procedure to rent the house. It is commendable to have colleague like Becca representing Murray Currie.

Ki · 12 October 2022

★★★★★ 5/5

Google

I rented a property managed by Murray and Currie in 2024. I found that the agency was decent and responsive to emails and inquiries. I appreciated that the flat was in good condition when we moved in and that the process to transfer my tenancy was smooth and efficient. Overall one of the least stressful tenancies I experienced during my time in Edinburgh.

Lizzy · 11 July 2025