Trusted Agent profile · Edinburgh
★★★★★
477 reviews across 2 platforms
60, Queen Street, Edinburgh, EH2 4NA
Murray and Currie's office in Edinburgh, at 60, is rated 4.0 out of 5 across 477 reviews on two platforms, including 286 Google reviews rated 3.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotNew renter. Very pleased.
I found my experience dealing with Murray & Currie quite good. I’ve arrived from a different country and felt at ease with the professionalism and timely responses from Stephen Livingston in arranging my rental property.Many thanksIan
Hi Ian, thanks so much for your lovely review. I have passed on your message to Steven. All the best from the M&C team.
5/5
TrustpilotEfficient and friendly
Hi Christine, thanks very much for your review. Its really appreciated by the team, we are delighted you have been pleased with your experience so far.
5/5
GoogleAlex Blair is the A-team’s Hannibal of the property letting world. He engages relentlessly until your property is let!
5/5
GoogleTerrific company. Very welcoming , knowledgeable and experienced - especially Shannon Brown ! So helpful when I was seeking advice on a property . Highly recommend this Fab Team . Karen Grant
1/5
GoogleSHOCKING!!! I dealt with many other letting agencies in Edinburgh and never experienced something like this before. Never ever have I imagined what they are capable of in order to keep your deposit money. We rented a property for 10-11 months and left it in perfect condition all cleaned up. Surprise surprise when check out report came back it was full of blurred bad quality pictures all zoomed in (the check in one they were all made from a distance but even then you could tell that spots and scratches that were there before were present in both check in pics and check out pics).Also specified cleaning issues on check out pictures where is not clear what the issue is!!! All this apparentely costs us from their calculations £600!!! (charges added also include: hangers left at the property which were previously there,wobbly chairs that were in the same condition at move in,faulty letter box that was exact same condition at move in ,required professional carpet cleaning but no picture of any stains,lots of zoomed in pictures with small stains inside storage cupboard walls,left from hoover and ironing board also present at moove in; lots of pictures inside tiny railings of radiators marked as cleaning issues and the list continues) ALL THIS IS AN ATTEMPT TO IMPOSE ON US THE COSTS OF DEFECTS THAT WERE IN THE FLAT BEFORE MOVING IN AND TO KEEP OUR DEPOSIT MONEY. They tried a different tactic in first place: we were asked to show them payed gas and electricity bills in order to release deposit. The flat had pre-paid meters!!!!
1/5
GoogleUnless you are okay with being treated like you would normally be treated by Call Centre agents, don't bother with them. Murray & Currie staff has extremely poor customer communication skills and ignores - either wilfully or not (Who knows?) - regulations that would go unnoticed if not brought up by the tenant. Up until the point where I announced to them that I would move out everything was okay-ish, even though shortly after moving in they tried to push the duty of fixing draughty windows on myself. They do take their time to get things done, but at least they get it done. Better late than never. Even the windows got fixed after I reminded them that the tenancy agreement states that the tenant is not responsible for fixing this (Turned out that someone simply hid a part of the window frame and never bothered to put it back on). Upon moving out they announced flat viewing appointments they made with potential new tenants to me, in one case with only 18 hours notice. Upon pulling up the Letting Agent Code of Practice they became extremely defensive, but ultimately complied with my wish to not have any viewings until I moved out (Not after telling me how wrong I was and after me having to reach in an official complaint), which is explicitly stated in said Code as a right of the tenant. M&C tried to reason with the tenancy agreement stating otherwise, as if it would supersede regulations put in place by legislative powers. Overall, M&C disappoints HEAVILY on the social level as well as transparency. Other than being somewhat ignorant about regulations and duties (They never bothered to schedule inspections or generally asking if everything was alright) and showing intermittent sloppiness (Like losing their set of keys to the flat I rented, asking me to bring mine so they could get a new set cut instead of going the secure route and changing the lock), they do their job, albeit a bit slow and not on par with other letting agencies, whilst treating customers condescendingly with a heap of arrogance and smugness you would normally not expect from a professional company. Be careful when you deal with them, and be sure to keep ALL relevant communication you have with them as well as taking tons of pictures of the property you are renting. They are known to be deposit sharks, and while I'm not yet at this point, I do see a fair risk of having to deal with this in a couple of days, too. Also keep in mind that Mr Murray himself privately contacted my girlfriend and asked her if she wanted to meet him after she left a negative review on the M&C Facebook page since she witnessed the entire thing first-hand, but otherwise had nothing to do with the tenancy. You read that right, the owner contacted my uninvolved girlfriend and asked her if she wanted to meet him over a negative review. STAY. AWAY. FROM. THIS. COMPANY. Detailed review can be read on their Facebook page btw.
5/5
TrustpilotThis morning
This morning; no hot water. Reported this 6am. Had an e mail response at 617am. Further e mail from plumber at 830 confirming call out. The wife’s just informed me that the plumber has arrived at 1120am. Fantastic service as always. Thank you
5/5
TrustpilotGood!
Everything was done efficiently. Communication was good with prompt response to any issues or queries.
5/5
TrustpilotHonesty the best agent I have delt with
From the time we viewed the flat to when we heard we were approved the team were great They Kept us informed and I would honesty say the best estate agent we have had When we first moved into the flat there were a few issues only because it was a old building but the matter was delt with straight away and the problem fixed
1/5
TrustpilotWorst letting agent in edinburgh.
Worst letting agent in edinburgh. Slum landlord enablers. Zero recognition of the laws regarding landlord responsibilities. No response to complaints or attempts to resolve issues. Avoid.
5/5
GoogleWhat a lovely company. Very welcoming and helpful when I was in enquiring about a property. Especially Shannon who made me a cup of coffee while I was there. Lovely girl
5/5
GoogleCouldn't recommend Murray & Currie more for selling your property. Aimee helped make the whole process incredibly easy, straightforward and she is great at dealing with matters efficiently and keep you updated on the process throughout. You will be in safe hands with her selling your property!
Thanks Jennifer, we are delighted to read this. Thanks so much for taking the time to review us!
5/5
TrustpilotHighly recommended- great service
Would highly recommend Murray and Currie- we have used them for a few years now and they are always professional and helpful with their services - nothing is too much trouble- thanks and well done everyone!
Thank you so much for your kind review Carol. We are so pleased you are happy with the service - it means a lot to the Murray and Currie team.
5/5
TrustpilotMoving in as tenant was easy and smooth…
Moving in as tenant was easy and smooth . Responses to Email is quick.
5/5
GoogleFrom the moment I called Murray & Currie I was greeted by a very kind lady (Kim). I am currently browsing on what is out in the market & Kim has helped me narrow down my broad seach criteria as it is very hard when you want to tick all the boxes on a property you are looking for. I would summarise her as being very efficient, pro-active and extremely organised. She knows the market well and has suggested a few other options that I would have never even considered. She is a star and is a real Gem to the Murray & Currie office. Thank you so far, Kim. All the best, NS
1/5
GoogleSimilar to other people's reviews, M&C is trying to keep the exhorbitant amount of approx. 400GBP to clean a two bed flat that has been professionally cleaned at the end of our 3.5 years tenancy. They made it look filthy by taking high resolution pictures of small amount of dust in the corners and pointing the camera down the drain. M&C does not provide their own property inspectors, they use a 3rd party who are motivated in inflating cleaning prices. I would not recommend M&C to anybody!
1/5
GoogleAbsolutely appalling service from beginning to end.I have never lost a penny in bond before. Once you are in it is virtually impossible to get any repairs done. they take weeks to get anyone in and use cheap replacements Having scrubbed my 1 bedroom flat on departure I have been slugged £270 for cleaning ...and a broken door handle( was not ever even wobbly) A windowless bathroom with a tiny extractor fan resulted in some mildew on the 8 ft ceilings....Sorry, I am not a stilt walker, a small amount of dust on a skirting and they are claiming 8 hours worth of cleaning . Sounds like a complete con I left the bench tops gleaming and the reports claim they were filthy....if it wasn't so much money it would be laughable. Just disgusted and will be following up with Safe Deposits Scotland
1/5
GoogleAs many people in these reviews we found that what M&C wanted from us in deposit when we moved out was excessive to say the least. 3 months after moving out and going through SafetyDepositScotland we got most of the money back as it was unjustified. This was a huge hassle. Throughout the tenancy they were unprofessional and cut-throat with us. This is not a people friendly business. Previously we had rented with Clouds and O'Neill property in Edinburgh. They were much better than Murray and Currie, we encountered no such problems. DO NOT RENT WITH THEM!
5/5
GoogleWe went with Murray and Currie for the sale of our property and we couldn’t have been happier. We were on a quick time frame in order to secure our purchase but this wasn’t a problem - they got our flat listed and sold for the price we wanted within a week. The team are efficient, thorough, friendly and professional! Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTHEY WILL EAT YOUR DEPOSIT!! THESE GUYS ARE A SHAMBLES DON'T EVEN KNOW WE HAD PREPAYMENT METERS IN THE FLAT WE RENTED. ASKED US TO PROVIDE BILLS TO GET OUR DEPOSIT BACK. THEN CAME WITH A REPORT, 10 POUNDS TO DISPOSE OF HANGERS!!! 185 POUNDS FOR A LITTLE GLASS THAT I GOT CHNAGED FOR 50 QUID!!! THEY WILL EAT YOUR DEPOSIT. I EVEN LET GO OF A PERSONAL INJURY CLAIM DUE TO THEIR BAD MAINTENANCE. 100% GENUINE REVIEW.
5/5
GoogleI’ve been a client of Murray & Currie for over 10 years and feel it appropriate to note my 100% satisfaction with the service. Communication and service levels during the pandemic have been outstanding. Keep up the great work
Thank you Harris. Its so great to have clients like you and we really appreciate the kind words.
4/5
TrustpilotThe service is very good but I used to…
The service is very good but I used to get better feedback as to the condition of my rental property and this hasn't been done so good recently. I took a picture of my door frame that needed fixing and got no feedback if it was repaired or not which was a bit off putting as I like to assured the the rental is in good condition.
1/5
GoogleUnprofessional timewasters. I called about a property and was told I was on the first viewing of the property, when I turned up for the viewing Murray and Currie didn't turn up and they hadn't bothered to tell us or the other prospective viewers that the property had already been let (not sure how if we were on the first viewing). When I called the office they told me that emails and texts had been sent out to everyone and that it was "modern technologies fault", reading between the lines it's quite obvious that they don't care about wasting an hour other people's time as long as it saves then 2 minutes of their own time. They need a serious rethink of their customer service priorities.
5/5
GoogleI had a great experience with M&C as a tenant and would engage their services as a home owner. Importantly for me, they worked quickly before the entry date to sort out contracts, payments, admin etc and senior staff were always available for escalations & queries. On our date of entry, a M&C maintenance contractor appeared on the door step to check and remediate any last minute snags. Brilliant. Again, at contract renewal they worked quickly with the owner when we wanted to change the notice period in the new contract. Happy to recommend!
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