Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReview of MOV8 Real Estate
Mov8 made selling my house so easy.
Mov8 made selling my house so easy and hassle free. From giving advice about what information to put in the schedule and co-ordinating the Surveyor for the home report to the photographer who took the pictures. My Property Agent (Louise Carr) has been in contact constantly to keep me updated on feedback and has been very helpful as have the other staff during the whole process.
Jacqueline · 16 June 2020
Agent replied · 15 June 2024
Thanks Jacqueline! To say Louise is dedicated to her clients would be quite an understatement, her experience in the market and genuine care and attention make all the difference. Thank you for taking the time to write a review.
★★★★★ 5/5
TrustpilotDealing with Mov8
I asked 4 different estate agents to my house to present their case as why I should give them my business.The estate agent who stood head and shoulders above the other 3 for his professionalism and presentation and sincerity was Tony of Move8.Tony took time to explain the whole process of selling my house and the tools to do the job ,photographer,conveyancing and home report to putting up a for sale sign outside my property all done with absolutely no stress for me,so much so my house sold in one week.Thank you so much Move8. Tom
Tom · 6 September 2019
Agent replied · 16 June 2024
Thanks Tom! We all take a great deal of pride in what we do and we are glad this came across, best wishes for the future from all of at MOV8 Real Estate.
★★★★★ 5/5
TrustpilotExcellent, easy and hassle free
Absolutely excellent service from start to finish.Initially met Alan at the property. Was expecting a very intense sales pitch with promises of a massively higher sales price. Wasn’t like that at all and I’m fact the valuation was very conservative. Compared to a popular online fixed fee selling agent, the meeting was much more professional and actually the fees worked out slightly cheaper and included ESPC listing which the online agency did not.Photography and home report was scheduled in at the same time for ease and listing went online quickly.Although selling a property can be nerve wracking, Louise (negotiator) explained everything well and kept me well informed at all stages.When a sale was agreed it was handed over to the legal team and I didn’t really hear anything until the last week and it was done very quickly with no hassles.Having purchased several properties I was very surprised at how simple the process was.Would absolutely recommend Mov8 as a selling agent and will be using their legal department for future purchases.
Lisa · 5 September 2019
Agent replied · 16 June 2024
Thanks Lisa! Selling your home certainly can be 'nerve wracking' but we aim to take as much of that away from you as we can and with Louise at this end you know you are in good hands. Best wishes from us all at MOV8 Real Estate.
★★★★★ 5/5
TrustpilotSold in less than 48hrs and fantastic service throughout!
Our MOV8 experience was fantastic from beginning to end. From the moment we instructed MOV8 to sell our flat the communication excellent, with photos, home report, etc all being booked in at a convenient time. The marketing was ready super fast and looked great, and we were on the market well within the timeframe given at the start of the process. We received our first viewing request in a couple of hours and the property was sold for what we wanted less than 48hrs later!!!The legal side was professional and clear throughout with everything being explained clearly. Overall I'm delighted with MOV8 and I'd highly recommend them when selling a property!
Iain · 30 August 2019
Agent replied · 16 June 2024
We couldn't want more from a review than to be recommended to others. We know how stressful it can be when buying and selling so we aim to take that away from you as much as possible. We look forward to welcoming your family and friends when the time comes.
★★★★★ 5/5
TrustpilotDelighted with service!
Absolutely delighted with the professional and friendly service provided by Mov8. Our negotiator Steph kept us updated every step of the way and we managed to sell in under two weeks! I can not recommend Mov8 highly enough to all sellers/buyers. It has made the whole process so much easier being able to use the same company to sell our property and buy our new home.
Lynn · 14 June 2018
★★★★★ 1/5
TrustpilotSevere lack/delay in communications
Severe lack/delay in communications. Felt so let down and left in limbo. Took days to issue a home report and in order to request a viewing it’s mandatory to complete a questionnaire which some questions were too personal. Took a long time in responding to the a viewing request and to be told the viewings don’t start to the following week. Viewing booked only to then be emailed the day before viewing to be told that it’s been cancelled as an offer has been accepted yet was advised before the viewings didn’t begin till the viewing date. Very poor service.
Caitlin · 7 February 2024
★★★★★ 5/5
Google(First Time Buyer)
Absolutely brilliant.
Extremely helpful and patient with any questions or issues, especially when you're a first time buyer!
I also found their fees very competitive, £500 cheaper than what I had been previously quoted!
MOV8 has Earnt theirselves a life time client!
Thank you again! ❤️
Tiffany · 16 January 2024
Agent replied · 15 June 2024
Thanks, Tiffany! We hope to see you again when the time comes!
★★★★★ 5/5
TrustpilotFantastic service! Fantastic company! Fully recommend!!
Tracey our solicitor was efficient, on the ball and kept me fully informed! Whenever I was worried about something, she was either quick to sort it out or reassure me. I am just so grateful for everything she did and how hard she worked to make everything a little less stressful for us. Cannot thank the mov8 team enough for everything they have done for us! Fully deserve 5 stars and I’ll be recommending to anyone that plans to sell or buy!
Yvonne · 14 August 2019
Agent replied · 16 June 2024
Thanks Yvonne! To say Tracy is dedicated to her clients would be an understatement, she always goes the extra mile and pulls out all the stops to make sure everything completes in good time while keeping her clients up to date along the way. Thanks again for taking the time to write a review, it means a great deal to all of us.
★★★★★ 4/5
TrustpilotGood selling process - conveyancing could have been better.
We were very happy with the selling part of the process. The online schedule and the photos were good. The organisation of viewings was smooth and straightforward and it all went very well - and we accepted a good offer.The conveyancing part of the process was not quite so good - limited communication and failure to follow final instructions accurately - which was irritating rather than disastrous, which it might have been!Frankly I suspect they are overworked with the person dealing with our sale having to juggle many balls.
Online · 14 August 2019
Agent replied · 16 June 2024
Hi there, thank you for your kind comments regarding our Estate Agency service. We will endeavour to look in to the Conveyancing aspect of your review and explore what we could have done better, many thanks for bringing this to our attention.
★★★★★ 5/5
TrustpilotMov8 turns a potential nightmare into a straightforward and stress free event
From the moment I cantacted Mov8 regarding the sale of my property, I was impressed. They treated me as though I was their most important customer and speedily organised everything necessary to ensure a sale. The on-line work that was required went smoothly and easily and I had no problems with their user friendly system. The day after the For Sale sign went up, they called to say that someone wanted to view the property. I arranged a viewing for later that day and the following day they called to advise that an offer had been made. I was happy with the offer so they have now updated the status to "under offer". I hope that everything progresses as quickly as possible and that there are no setbacks.
Roy · 12 August 2019
Agent replied · 16 June 2024
Thank you for your generous comments, Roy. Excellent customer service will always be at the heart of everything we do, thank you so much for taking the time to write a review!
★★★★★ 5/5
TrustpilotExcellent service & Great turnaround time.
We were very happy with the services provided by MOV8, right from providing the initial quote to regular follow-ups & timely updates.We were dealing with Courtney Morrison & she was very professional & proactive in asking the right questions & getting all the necessary clarifications required on time. This is our first time dealing with MOV8 & needless to say we are definitely happy with their services.
Dj · 4 July 2022
Agent replied · 16 June 2024
Thank you, Di! It's definitely a time when you need the right support, from start to finish, and Courtney is perfect for that!
★★★★★ 5/5
TrustpilotMairi was really helpful
Mairi was really helpful, responded to all queries professionally. I recommend MOV8 Real Estate services.
W · 13 December 2022
Agent replied · 16 June 2024
Thank you for taking the time to write a review for us and do, please, recommend your family and friends to us and we will be happy to help them too!
★★★★★ 5/5
TrustpilotProfessional service
I booked our valuation appointment on-line. The appointment was confirmed next morning via telephone. I was advised who would be coming to the valuation appointment. From then on every step of the process was explained, quote provided and no hard sales tactics. MOV8 arranged for the home report and there were a couple of options regarding financing the sale. We found MOV8 very staff very professional, no matter who you were dealing with.Received an offer on the property within 12 days. Took negotiators advice to think about the offer overnight and not rush into making a decision. The negotiator went over all the options available and let us make an informed decision.The next step of the process was explained and what team will look after the sale of the property.I would not hesitate to recommend MOV8.
MPeebles · 29 July 2019
Agent replied · 16 June 2024
We understand just how daunting this process can be so we aim to make it as simple and as straightforward as we can from start to finish. Looks like you had a good result and steady hand to guide you through, we look forward to welcoming your family and friends when the time comes.
★★★★★ 5/5
TrustpilotFrom Fraser
From Fraser, who was our first point of contact right through to Rachel (Curran) we could not have had a better experience in selling our house. Fraser explained everything that would happen, he was very knowledgeable and answered all our questions with ease. Then there was Rachel, she kept us informed daily of viewings booked and any feedback. Move8 Real Estate really did take all the pressure from us, it was like dealing with friends. The end result of selling our house with Move8 was a completely hassle free experience which I would definitely recommend to anyone. Rachel, you are a star and a credit to your employers. Thank you once again.
Mrs · 27 July 2019
Agent replied · 16 June 2024
Thank you so much for your kind comments! It's always nice to see individual staff members getting a mention, both Rachel and Fraser are dedicated to what they do and always aim to give 100% to each of their clients.
★★★★★ 5/5
TrustpilotWe used Mov8 to sell our property
We used Mov8 to sell our property. From beginning to end, our selling experience was positive. Although our first buyer pulled out prior to missives being signed (which was disappointing) our agent at Mov8 handled it with sensitivity and quickly put the property back on the market. Within a short time, another purchaser was found, although it was not without its glitches. Mov8 chased paperwork and made the entry date happen with hardly a moment to spare.During the process, whenever I emailed them, they always responded and were helpful in explaining things.I highly recommended Mov8. Their service is client-centered and their fees are fair.
Dara · 25 July 2019
Agent replied · 16 June 2024
Thank you for taking the time to write a review Dara! We all try to make buying or selling as hassle free as we can and we are pleased to read you found this to be the case. All the best from the whole team at MOV8 Real Estate.
★★★★★ 5/5
TrustpilotHad a great experience with MOV8
Had a great experience with MOV8, Rachael was very helpful
Debbie · 26 May 2023
Agent replied · 16 June 2024
Thanks, Debbie! You are in good hands with Rachael looking after you!
★★★★★ 5/5
TrustpilotExcellent from start to finish
Excellent from start to finish a real pleasure to work with. Rachel was so attentive and kept us informed every step of the way I really couldn’t recommend MOV8 and Rachel enough
Nicole · 22 July 2019
Agent replied · 16 June 2024
Thank you so Much Nicole! We love nothing more than a recommendation from a happy client, best wishes from all of us at MOV8 Real Estate.
★★★★★ 5/5
TrustpilotQuick, Painless & Value for Money
Quick, painless and excellent value for money. Alan responded straight away to our request for a valuation, and we were on the market for just over two weeks before we sold at a great price. Rachel kept us informed regularly, giving us valued advice at each stage, and the client portal gave us an ongoing "at a glance" progress commentary. No hesitation in recommending these guys.
David · 7 April 2018
★★★★★ 5/5
Trustpilotfriendly, competitive and local
We had five different agents around to value our property before choosing Mov8. We chose them because they were very quick to gather feedback on a property we viewed and called us directly about that property. Not all estate agencies took the time to gather feedback, and speaking to someone in person was a nice touch. We like that they can handle every part of the buying and selling under one roof. We also had really friendly interactions with all of the staff at Mov8. We felt our negotiator, Emma, was really good at offering advice in dealing with offers, and we were very pleased at how quickly our property sold. We would not hesitate to use Mov8 again, or to recommend them.
Kristen · 9 July 2019
Agent replied · 16 June 2024
To be chosen because of the way we treated you even before you became a client is one recommendation that makes us very proud indeed! We really do take a great deal of pride in what we do and reading comments such as these make it all worth the while. Thanks for taking the time to write a review.
★★★★★ 5/5
TrustpilotProperty was fantastic
Property was fantastic , really of it’s own kind , viewing was arranged and person was waiting for us .
I · 12 May 2022
Agent replied · 16 June 2024
Thank you! Do please let us know if we can do anything else to help.
★★★★★ 1/5
Trustpilotthey asked for feedback 3 times after property visit
We visited one of their properties this weekend and received an email for feedback shortly after. I answered the email with our feedback, but got a phone call on Monday morning to ask me for feedback again, then a second email asking for the same thing again before lunchtime.No idea what they're doing with provided feedback on house visits, but they clearly struggling to manage their information! Not good news for the property owner. Not impressed
Celine · 23 November 2020
Agent replied · 16 June 2024
Thank you Celine. We consider all comments very carefully and will endeavour to review our automated emails. Apologies if this has caused you some concern.
★★★★★ 5/5
GoogleProfessional and caring service at every step.
MOV8 made selling my home easy and supported me at every step. The property was popular and at times managing the numbers of viewers felt overwhelming. Rachel at MOV8 checked in with me on a regular basis and being able to chat things through with her helped enormously. All the staff at MOV8 have been fantastic! They are professional, easy to talk to and warm. Selling a house is one of the most stressful life events you can experience and MOV8 made it easy. I highly recommend MOV8 for their excellent customer service and affordable fees.
Lynne · 17 June 2019
Agent replied · 15 June 2024
Thank you Lynne. We take a great deal of pride in what we do and reading reviews like this makes it all worth the while. We know that buying and selling can be a daunting prospect which is why we aim to make it as simple and as straightforward as we possibly can. Thanks again and best wishes from us all at MOV8 Real Estate.
★★★★★ 5/5
GoogleI’ve never sold a flat before, so I don’t have anything to compare to but it was really smooth with Mov8 from start to finish.
Initial Valuation appointment: really well prepared and knew the market in our local area. Gave us confidence in our property and in Mov8.
Admin: so user friendly and a modern approach, we could submit ID via our smartphones which is what we needed because we didn’t have time to travel in and wait to photocopy documents,
Marketing and home report: as with the valuation, they just knew all the right things to highlight and take into account to showcase our property well and give a realistic account of the condition and value.
Viewing Appointments: loved these guys, they got the right people viewing our property at times that worked for us.
Negotiator: top marks. We knew what we wanted and they got us more because they had great advice and excellent negotiating experience.
Zoe · 17 June 2019
Agent replied · 15 June 2024
Thank you Zoe! The whole team at MOV8 Real Estate are delighted to read your comments! Excellent customer service remains at the heart of everything we do, from start to finish and we are pleased you found that to be the case too. We hope to see you again when the time comes. Thanks again for taking the time to write a review.
★★★★★ 5/5
GoogleNarrowed my choice of agents down to 3 when it came to selling my house and decided to try Mov8, especially as the had a 25% discount off fees in March. I liked the website and online customer portal where you can see all the activity, documents and appointments all in one place. Communication from Mov8 was superb and was kept fully informed throughout the process. Very happy with the whole experience so far and would definitely recommend them and use them again. All staff I dealt with were professional, knowledgable and friendly.
Simon · 17 June 2019
Agent replied · 15 June 2024
Thank you so much for taking the time to write a review. We know how important it is to keep our clients as informed and up to date as we possibly can from start to finish. The whole team at MOV8 Real Estate will be delighted to read your comments.
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