Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
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5/5
GoogleVery client centric approach - faultless teamwork
We naturally tend to complain more than we compliment but Iβd thought I should definitely take a few minutes to acknowledge all McEwan Fraser good work and support with my property sale.
I achieved my primary objective: to sell my property and although the buyer took his time to materialise and not exactly at the level of price initially envisaged (market reality!), all the steps, from marketing & price management from Rebecca on the property side to Josephine on the Legal side were seamless. All the way to the cash account which was faultless.
MFL demonstrated a very client centric approach by their repeated willingness to go the extra mile and look for solutions to assist a remote landlord, for what was a relatively small transaction - thank you.
So MFL people, their client portal and processes were seamless and did stand up to their valuer, Jayne Smith, promises.PositiveProfessionalism
S Β· 10 January 2022
Agent replied
Hi, Thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated and allows us to continually monitor and improve the service we provide to our clients. I will pass on your kind words to Rebecca and the team.
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5/5
GoogleGreat service from start to finish, the creation of my Will was handled professionally by Ken and Sandra. Thank you for supporting the NHS too. I would recommend the company. Nothing but professional and great communication from them.
Lynsey Β· 19 August 2020
Agent replied
Thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated, and allows us to continually monitor and improve the service we provide to our clients. I will pass on your kind words to Ken, Sandra and the team.
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5/5
GoogleMcEwan Fraser helped me through my first home purchase and made the process as smooth as possible. They were readily available and always keen to help answer any questions I had at any point. Dianne and Sylvia were absolute superstars, thank you so much!
Jamie Β· 17 January 2017
Agent replied
Hi Jamie, thank you for taking the time to write such a lovely review. All the best at your new home!
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1/5
GooglePlease don't use this agency. Totally unprofessional . No one was passing information on. Had to keep chasing everyone. Was charged Β£35.00 per viewing. Damage was made to my property and nothing was done about it . Never go with this estate agency
Debbie Β· 2 March 2018
Agent replied
Hi Debbie. We're sorry to hear that you were not satisfied with the service provided by McEwan Fraser Legal. We would appreciate if you could contact us through this link https://www.mcewanfraserlegal.co.uk/contact with details so we can look into this for you. We take all feedbacks and reviews seriously and will do our best to resolve this to your complete satisfaction. Kind regards, McEwan Fraser Legal
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5/5
GoogleMy name is Ann and I sold my property with McEwan Fraser Legal at 1/2 21 Kilvaxter Drive, Glasgow.
I highly recommend this company my flat sold in just over a week π Holly, Vikki, Emma n Jordan and all the staff are great, very friendly and were on the phone to me all the time with viewingβs and keeping me upto date with everything and there open till 12 oβclock at night and weekends which is great.
Ann Β· 12 March 2022
Agent replied
Hi Ann, thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated and allows us to continually monitor and improve the service we provide to our clients. I will pass on your kind words to Holy and the team.
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5/5
GoogleMFL delivered as promised! Great service from the team. Special thanks to Jordan Mckenzie who maintained close contact throughout the process, keeping us informed and offering advice when required. Thanks again Jordan! David Pesarra
David Β· 24 June 2021
Agent replied
Thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated, and allows us to continually monitor and improve the service we provide to our clients. I will pass on your kind words to Jordan, and the team
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5/5
GoogleFrom very early on in the process of moving home everyone we dealt with from McEwan Fraser Legal (MFL) gave us an excellent and friendly service. We were given lots of good advice and help which allowed us to press forward with the sale of our house and purchase of a new one. Each of our contacts at the different stages of the process were very quick to respond to queries and always kept us updated whenever anything happened.
The online portal was a nice feature that meant we could check on our viewing appointments and marketing stats at any time. We also liked that we knew potential buyers could phone MFL at nights or weekends to book viewings.
When it came to making offers we took advantage of the equity release facility MFL have which made us chain free and a more attractive buyer. The home that we eventually bought agreed to take the property off the market when we made our offer thanks to this feature.
During the process of finalising contracts and completing the sale and purchase, we were kept very well informed and questions were answered quickly. We felt very confident that everything was under control and progressing well.
The whole process from start to finish went very smoothly and we were extremely impressed with the quality of the service we received. We wouldn't hesitate to recommend MFL to friends and family. If we ever decide to move again there's absolutely no doubt we would use MFL.PositiveResponsiveness, Quality, Professionalism, Value
Darren Β· 25 October 2021
Agent replied
Thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated, and allows us to continually monitor and improve the service we provide to our clients.
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5/5
GoogleWill Service
This was a free will service offered by McEwan Fraser Legal to NHS employees during the "COVID 19 pandemic".
I would highly recommend this company as they have been very efficient and professional. In particular, Mr. McEwan phoned me back on the evening of my initial enquiry and Sandra Rzepka has been very easy to speak too and discuss matters with. This is a great service. Thank you
Isobel Β· 21 May 2020
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5/5
GoogleHelpful, friendly and knowledgeable staff. My house sold in 2 weeks despite being on the market for 4 months with another company. Definitely worth the money. The opening times are a real benefit too. Absolutely recommend to others. Thanks From a delighted customer.
Naomi Β· 17 January 2017
Agent replied
Hi Naomi, Thank you for your review, great your house sold in 2 weeks! Fantastic result!
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5/5
GoogleMcEwan Fraser did a superb job in selling our Bruntsfield property. Right from the initial contact they inspired complete confidence at every step of the process. Josh Steeples and Jackie Lyell kept us fully informed throughout and someone was always available, or returned our calls very promptly.
Particular positives were:
+ Very professional and appealing schedule
+ High availability and responsiveness of personnel
+ Good website & message board
+ Excellent appreciation of market conditions
Steve Β· 17 January 2017
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5/5
GoogleVery happy with 5 star service from McEwan and Fraser Legal. Gareth Campbell kept us on track with excellent advice and support throughout what was sometimes a tricky process.
Karen Β· 12 March 2022
Agent replied
Hi Karen, thank you for leaving another review of your experience with McEwan Fraser Legal. Your feedback is really appreciated and allows us to continually monitor and improve the service we provide to our clients. I will pass on your kind words to Gareth and the team.
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5/5
GoogleI have predominantly dealt with Tyla, who has been incredibly professional, helpful, easy to reach and supportive throughout the process. I cannot recommend her and the firm highly enough.
Nora Β· 12 March 2022
Agent replied
Thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated, and allows us to continually monitor and improve the service we provide to our clients. I will pass on your kind words to Tyla, and the team.
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5/5
GoogleI was hugely impressed with the standard of service I received, each department as well as every individual I dealt with went above and beyond to make sure everything was explained to me and every process handled smoothly. I was stressed selling my property from abroad, but the level of professionalism and communication put my mind at ease and everything was taken care of. I am grateful I chose to sell with McEwan and Fraser Legal.
Beck Β· 16 April 2022
Agent replied
Hi Beck, thank you for leaving review of your experience with McEwan Fraser Legal. Your feedback is really appreciated and allows us to continually monitor and improve the service we provide to our clients.
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4/5
GoogleHelpful and friendly staff were happy to assist at every stage of the sale. The legal service was excellent with the assigned solicitor keeping us updated and working to overcome any difficulties. The sale was completed on time to the satisfaction of all parties.
With hindsight I feel greater effort could have been made to get the best price for the property. We were advised to accept early offers before all booked viewings were complete. Fast sale but should not all viewings be made to maximise the number of offers, the most favourable of which can be accepted?PositiveResponsiveness, Professionalism
DAVID Β· 26 August 2021
Agent replied Β· 25 August 2024
Thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated, and allows us to continually monitor and improve the service we provide to our clients.
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5/5
GoogleMy name is Wendy and I sold my property with McEwan Fraser Legal at 5 Cameron Terrace, Cameron Toll, Edinburgh.
It has been a long process at no fault to McEwan Fraser nor ourselves.
I have to say, that Laura Jane, Bill, Nigel & Valtemes have been amazing during the whole process. Providing amazing support & advise throughout the whole process.
You can not get a better company to help you when your looking to sell you property.
We had our property on the market within 24hrs & the viewing started almost immediately.
We have now used them twice and would definitely recommend them to our friends and family.
Thank you to all involved in the process of our sale and purchase of our new property.
Wendy Β· 26 August 2021
Agent replied
Thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated, and allows us to continually monitor and improve the service we provide to our clients. I will pass on your kind words to Laura, and the team
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5/5
GoogleI am really delighted with the way Andrew Reid and Anne Mackintosh have dealt with the sale of my house. Andy's enthusiasm and professionalism were top notch and played a big part in getting the house sold so quickly. Anne was also fantastic is marketing the property and generating what turned out to be a huge amount of interest. I would highly recommend McEwan Fraser. Very professional and they get the job done! Thanks guys
Accounts Β· 18 January 2016
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5/5
GoogleSecond time using McEwan Fraser and have no complaints. From the introduction to Jayne Smith all the way through to our dealings with Xulin Chen and Lewis Dobbie we found the company very professional and helpful in their approach to all matters. We have no hesitation in recommending the company to future possible clients.
Tom Β· 26 February 2024
Agent replied Β· 25 August 2024
Tom, thank you for choosing McEwan Fraser Legal again and for your positive feedback. We're delighted to hear about your great experience with Jayne, Xulin, and Lewis. Your recommendation is highly appreciated, and we look forward to assisting you or your acquaintances in the future. Thank you for your trust in our company!
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5/5
GoogleMy name is Alex and I sold my property with McEwan Fraser Legal at 6 Jennings Gardens, Kilbirnie, North Ayrshire. I was very impressed with the quality of service provided by Diane, Logan and Lewis. They were incredibly helpful, have great advice and we're very quick to get back to us. The opening hours were fantastic for both us and our buyers. Listed and sold our property within 2 weeks. Would highly recommendPositiveProfessionalism
Alex Β· 26 August 2022
Agent replied
Hi Alex, thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated and allows us to continually monitor and improve the service we provide to our clients. I will pass on your kind words to Logan and the team.
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1/5
GoogleImpossible company to deal with. Pulled out of the sale of a house due to terrible communication and incompetency on their part. The lack of professionalism is shocking for a company this size.
Either buying or selling a house, I'd steer well clear of McEwan Fraser.
Ross Β· 26 July 2024
Agent replied Β· 25 August 2024
Hi Ross,
Thank you for sharing your feedback with us. At McEwan Fraser Legal, we strive for professionalism and efficiency. Please reach out to us at social@mcewanfraserlegal.co.uk.
Thanks,
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5/5
GoogleBrilliant solicitors to have dealt with for the purchase of our first home. Communication was brilliant from start to finish, thank you Chloe and Abbey!!
Emily Β· 14 August 2022
Agent replied
Hi Emily, thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated and allows us to continually monitor and improve the service we provide to our clients. I will pass on your comments to Chloe and the team.
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5/5
GoogleThis turned to be a longer process than expected with a few twists and turns but Ashley was able navigate round these to get this concluded satisfactorily.
Peter Β· 16 May 2022
Agent replied
Hi Peter, thank you for leaving a review of your experience with McEwan Fraser Legal. Your feedback is really appreciated and allows us to continually monitor and improve the service we provide to our clients. I will pass on your comments to Ashley and the team.
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5/5
GoogleHi my name is John and I would like to thank Sarah and Jennifer who helped me with my separation it was all handled smooth friendly and professional .i would recommend anyone to use you . Thanks again girls .
John Β· 17 January 2019
Agent replied
Hi John, thank you for taking the time to leave such a lovely review. I will pass on your thanks to Sarah Jordan and Jennifer Hunter in our legal team. We wish you all the best!
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5/5
GoogleBrilliant service cannot fault it kept us informed every step of the way.The schedule and photos looked first class. All staff were fantastic and special thanks to Shona Kivlin who was very good at keeping me informed of all transactions. We thought the message board was really good as we could see what was going on behind the scene,that makes it different from other estate agents.House was only on the market for two weeks,first class.
Ian Β· 18 January 2015
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5/5
GoogleMy husband and i just completed the purchase of our first home in Scotland. The company was very professional from day one. Especially the lady we dealt with. Mrs Maya James was very approachable. She explain the whole processes from start to finish in a very clear way without the "standard" jargon. It was a pkeasure dealing with her. She is a huge asset to your company. Highly recommended.
Anastasiya Β· 22 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.