Trusted Agent profile · Edinburgh
★★★★★
613 reviews across 2 platforms
29 Rutland Square, Edinburgh, EH39 4AG
Part of Gilson Gray LLP, see every office.
Gilson Gray LLP's office in Edinburgh, at 29 Rutland Square, is rated 3.3 out of 5 across 613 reviews on two platforms, including 128 Google reviews rated 3.7.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleFocussing on the sale of my mother's house I was extremely pleased with the energy that was applied to obtaining viewers, advice throughout the sale process and especially advice on a closing date and the final amount offered by the successful bidder. Communication throughout the process was excellent.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
5/5
TrustpilotEmily has been most helpful and…
Emily has been most helpful and competent during an often difficult sale. Thank you.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
1/5
TrustpilotAbsolutely awful company
Absolutely awful company. Never answer emails or return phone calls. Was supposed to complete next weekend now October but no fixed date yet. ! How is a first time buyer supposed to give notice to landlord to move out and arrange removals. Absolutely no care in the world ot give a good service.
2/5
TrustpilotVery poor communication throughout the…
Very poor communication throughout the whole house buying process. No updates and phones left unanswered.
5/5
TrustpilotI felt like we had a very personal…
I felt like we had a very personal service with care and understanding through a difficult process with out sale and purchase but always patient and efficient and most importantly profession yet friendly.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
1/5
TrustpilotUnprofessional with hidden costs
Hidden costs and a lack of professionalism and expertise have combined to make our experience with Gilson Gray truly awful. We are left feeling almost scammed and certainly not cared for. Beware……….do not let estate agents recommend them………commission is key. J
Thank you for your feedback regarding your recent matter with Gilson Gray. We pride ourselves on providing a world-class service and generally receive positive reviews, we are sorry this has not been the case on this occasion. We will pass your feedback on to the relevant team member and they will be in touch with you.
5/5
TrustpilotBoth Kirsty and Ifra helped me…
Both Kirsty and Ifra helped me immeasurably and timeously at every step.
5/5
TrustpilotGreat value and service.
Recently sold our property with Gilson Gray, Hollie Sambrook dealt mainly with the sale and really impressed with how efficient and professional Hollie and the Team were. I would have no hesitation in recommending Gilson Gray for great value and service. Thank you Hollie and Team.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS! These people are impossible to get hold of. I have held for over an hour on multiple occasions & they don't respond. They have cost me hundreds of pounds in delays. AVOID
Thank you for your feedback. We apologise for any frustration you may have experienced, particularly regarding the recent communication issues. We will pass your comments to Lisa Jackson (Head of Operations). If you would like to discuss your concerns further, please contact complaintsengland@gilsongray.com.
5/5
GoogleFantastic service. They really understand the market in Edinburgh and have a wide range of services and advice to offer. We have not done this for 10 years and it was a daunting process made all the easier by Gilson Gray. Loved the drone shots of our house!
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotGreat work from Danielle and colleagues
Great work from Danielle Pullen and her colleagues helping me complete my first house purchase. Danielle explained everything clearly and responded very quickly to all communications and any questions or queries. Danielle and her colleagues were also very helpful in chasing up and pushing to get the purchase through when someone in the chain was delaying things.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotExcellent help snd support
The help and support we received, particularly from Jodie who was our prime contact, was excellent. She was friendly, professional and always calm and reassuring, and made sure we were kept up to date, both by email and phone calls.
1/5
TrustpilotWe are waiting for a date to move
We are waiting for a date to move. Everyone is ready. But as usual, no response from Thomas, emails never answered, leave messages for him, never ring back. Terrible.Certain solicitors probably very good, but our experience very bad.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with Javaria - If we can help with anything else, please let us know. Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Your contact at Gilson Gray will receive a copy of the feedback, and get the recognition they deserve, thanks again! We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback. We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know.
1/5
TrustpilotDo Not Use For Leasehold Sales!
Hugely underwhelming service from Gilson-Grey. 8½ months to complete a private, chain-free sale.
1/5
TrustpilotUnprecedented levels of incompetence
Gilson Gray represented the buyers on the recent sale of my property which lasted for 11 months from accepting an offer to completion thanks to the incompetence of Rhona Stuart. Rhona took a month to progress any task, no matter how simple, and her providing incorrect advice to the buyers led to an additional 4 month delay halfway through the process. I almost pulled out of the sale, providing an ultimatum that she needed to stop stalling and admit fault for the poorly researched advice she provided her clients with. Unfortunately she was incapable of doing either of these things and the sale only proceeded due to a truck load of stress-fuelled determination from myself and the buyers.I would also like to flag that exchange was set to take place with completion the following day which made me nervous considering how useless Gilson Gray had been up to that point. However on the day of exchange Gilson Gray suddenly pushed the exchange to the same day of completion which caused problems for my purchase. On the day of exchange and completion Gilson Gray then went AWOL from 9.30am until 1pm and neither my solicitor nor the buyers could contact them despite multiple unanswered calls. By some miracle it did complete (albeit after 2pm) but I would urge anyone considering instructing Gilson Gray to find an alternative conveyancer and save yourself some stress!
1/5
TrustpilotShoddy conveyancing that has led to…
Shoddy conveyancing that has led to loss of money. Glenn Gilson their executive despite his statement on the website about putting customer wellbeing first has not responded to any of my emails or offered support as a result of his teams errors costing me money loss and leaving me feeling suicidal. Make no mistake people, this is a typical firm of lawyers only caring about the Notton line and they have zero interest in helping their clients. Avoid as lacking in efficiency, empathy and ability to own up mistakes made and offer resolution. An inhumane and unethical company.
1/5
TrustpilotTerrible
Firstly I am 49, a business man and this is the first review I have ever left. Please be very cautious when considering this firm, I was over charged/ripped off for a very simple document change, when queried got zero response or even an attempt at justifying the hours charged. Grudgingly paid the bill to be invoiced three weeks later for interest of £52 and a late payment charge of £720. I replied to every email within hours reassuring I would pay but needed an explanation which was ignored constantly, the only attempted being made finally by credit control months later.I have had a blue chip credit status all my life, I would sincerely stay away from this company there service and advice is mediocre to slow with the fee scale of a top end practice.
5/5
TrustpilotExcellent service
Gilson Gray Glasgow branch helped me with the purchase of a house recently and I cannot recommend them enough. Alex was helpful, responsive and kept me updated throughout the process. It made the process a lot less stressful for me. I would very much recommend them!
1/5
GoogleHolding up our house sale for months due to inaction over a simple task. Refuse to answer phone, respond to emails and the complaints process is an exercise in futility. Avoid as all costs
We appreciate your feedback and apologise for any frustration you may have felt. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We will pass your feedback to Debbie McCathie (Head of Residential Conveyancing). If you would like to discuss your concerns, please contact dmccathie@gilsongray.co.uk
1/5
GoogleDisgusting attitude towards disabled people my son has autism and selective mutism,he cannot speak over the phone they made no reasonable adjustments at all it’s bad enough that my son lost his dad and grandparents in just over a year they …
1/5
TrustpilotLandlords please avoid Gilson Gray Ltd
Awful experience with Gilson Gray, looking for assistance with eviction during the moratorium. With GG we were poorly advised, if given any information at all, invoices were badly managed and costs quickly spiralled. When my tenant attended GG's office, unannounced, (tenant was: damaging property, fighting with neighbours, generating complaints, contravening tenancy agreement, rent arrears £1,000s) GG spent 18 mins providing her comfort & advice, which I was not happy about and, even less so when presented with the bill for time GG chose to spend with the tenant. In my opinion, GG are far more interested in making money, than assisting their clients and I would advise landlords in a similar position to avoid engaging this company. After significant expenditure, much upset and little progress, we decided to go no further with GG. We joined a landlords association and, with their support & guidance, took the eviction process into our own hands. I would recommend investigating this route to any landlord seeking to evict.
5/5
TrustpilotExcellent property management experience
We just moved into our new apartment and our property agent was Gilson Gray. I must mention that the entire process was really smooth and was professionally handled by them. Our property manager, Nomsa took care of all the essential stuffs (from documentations to tenancy agreements) , and we were able to move in within 2 weeks. I would really recommend Gilson Gray for everyone else who are looking for new property.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
5/5
TrustpilotExcellent service with regular and very…
Excellent service with regular and very prompt updates
5/5
TrustpilotExcellent, professional service
Courtney Morison and Alex Wolfe helped me with my purchase. They were responsive, informative, and great help every step of the way. Very professional service, could not recommend more.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Courtney and Alex will receive a copy of the feedback and get the recognition they deserve. Thanks again!
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