Gilson Gray LLP Edinburgh reviews

★★★★★ 5/5

Trustpilot

Excellent, professional service

Courtney Morison and Alex Wolfe helped me with my purchase. They were responsive, informative, and great help every step of the way. Very professional service, could not recommend more.

Maxim · 12 December 2024

★★★★★ 5/5

Trustpilot

Helpful and stress free

I went through Gilson Gray to let my flat. Nomsa was very helpful and responsive. The whole process was very quick and straightforward.

LEH · 19 October 2021

★★★★★ 1/5

Google

Keep away from Gilson Gray . They are hiding the cost until you see the bill . One hour meeting not important solicitor for £400. If I know that , I would definitely find someone else . Even ridiculous, they sent the invoice into wrong address and put you into court . Please keep away from them . They are greedy ,no credit , hiding fees ,discriminating ,and playing you through their law knowledge . They only want your money . I am very shocked by their service and behavior. Never ,ever use them again.

Emily · 30 December 2023

★★★★★ 1/5

Trustpilot

Communication is awful

Communication is awful. Trying to purchase a property and have no idea on a completion date as no one calls me back. Emails take more than a week for a response and even then not all questions are answered.

Mrs · 25 June 2024

★★★★★ 5/5

Google

We are very happy with the service we have received from all the team at Gilson Gray. The sales particulars were excellent and contributed to a quick sale which was much appreciated

Judith · 15 October 2024

★★★★★ 5/5

Trustpilot

Responsive and professional service

Staff members by Gilson Gray have always been professional and responsive during the entire process of purchasing a home. I highly recommend Gilson Gray for the service offered.

Gil · 7 December 2024

★★★★★ 5/5

Trustpilot

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Gilson Gray. Tracy McAlpine in particular, along with her team, were phenomenal throughout the entire process.

Steven · 24 December 2025

★★★★★ 1/5

Trustpilot

Would give zero stars if I could.

Would give zero stars if I could. Please do your research and do not go with a legal firm because the Estate Agent tell you to. Caused me huge amounts of unnecessary stress and money.

Victoria · 10 August 2024

★★★★★ 5/5

Trustpilot

Good experience with the sales process - Rachel Greig

Very happy with the communication and efficiency of Rachel Greig during our sales transaction. Much more efficient than her counterpart on the other side of the transaction!

Tony · 13 December 2024

★★★★★ 5/5

Trustpilot

Everything was looked into properly and…

Everything was looked into properly and effort was great

Tony · 9 March 2023

★★★★★ 1/5

Trustpilot

Terrible experience- do not touch

Just purchased a house where the seller used Gilson Gray. Terrible experience with unnecessary delays that ended costing us over £1,000 in extra costs. Not to mention the added stress and anxiety due to the uncertainty that they created. I would not recommend and would actively advise anyone to avoid this company if they can. We will be writing to the Law Society of Scotland to complain as feel their levels of competence and professionalism fell well short of minimum expectations.

John · 28 October 2023

★★★★★ 1/5

Trustpilot

Absolutely awful

Absolutely awful. We were recommended Gilson Gray by our mortgage broker and as first time buyers we naively thought that we would not be recommended them if they were no good.... biggest mistake. From the moment we began proceedings with them it was like drawing blood from a stone when trying to get information from our allocated solicitor. We had to do a lot of the chasing from various places on behalf of our solicitor as we were fed up of waiting for her and our seller was threatening to pull out. We were advised that due to us not being in a chain it should have taken only 3 months to complete, it took a little over 5 months. A few days before we were due to complete our solicitor contacted us via email to say we had not signed the deeds and could complete after all. As first time buyers we signed everything we were asked to sign and sent of via recorded delivery months before. We checked our emails three times just to make sure we hadn't made a mistake, the deeds had definitely never been emailed to us. This made even more of a delay. It wasn't until our solicitor had gone on annual leave for a week and our case passed to someone else to cover that everything seemed to be pushed through and we completed within that week. Even then they tried to overcharge us. I am aware that buying a house is stressful anyway, but having Gilson Gray handle our house purchase has been the most stressful experience and biggest mistake we could have made. We most definitely will not be recommending them or using them ever again.

Terri · 3 October 2023

★★★★★ 1/5

Google

They sent my offer on a really good property to the wrong firm, which led to me missing out. They explained that it was a common mistake. It is a concern if this is true.

Callum · 28 August 2025

★★★★★ 1/5

Google

I have enquired about two of their properties for rent - both were immediately available (and still are), one in Oxgangs and the other is near South Gyle. But for two months, I have not managed to book a viewing or make an application based on virtual tour. Horrible service not only for tenants but for landlords too.NegativeResponsiveness, Quality, Professionalism

M · 27 August 2022

★★★★★ 5/5

Trustpilot

We really enjoyed the service provided…

We really enjoyed the service provided by Trevor Stell. Always available when you need him an always willing to offer very helpful professional advice.

STANLEY · 10 December 2024

★★★★★ 4/5

Trustpilot

It was a battle royal.

It was a battle royal but we all got there in the end!It took approx. 8 months from acceptance of an offer to its successful conclusion, due to several challenges which included new Government directives along with a change of Managing Agents half way through the deal. While the commitment of the various Gilson Gray team cannot be doubted there were times when communication gaps added to the angst upon this client, which was due purely to his/her own desire to just see the whole thing "done & dusted".In the end...Good job!

Stephen · 5 September 2023

★★★★★ 1/5

Trustpilot

Bitterly disappointed - avoid at all costs

This company appears to either excel (going by 5 star reviews) or fail completely (going by the 1 star reviews). Unfortunately you can't afford to lucky dip approach when trying to buy a house.Communication was appalling, not just unable to get through but a lack of promised call backs or email responses.They failed to pay money on completion day - had we been in a chain this could have caused real problems.Response to complaints usual platitudes - I guess they're big enough not to care.

Don · 5 September 2023

★★★★★ 5/5

Trustpilot

Great First Time Buyer Experience With Danielle

Being first time buyers, there was a lot we didn't understand. Danielle was brilliant from start to finish with the plethora of questions we threw at her, was kind, considerate and polite throughout. Will use again!

Kyle · 16 May 2023

★★★★★ 1/5

Google

Tried to arrange a viewing on a property listed at a fixed price. Initial request for viewing was made at 0947hrs on 1/2/23. I asked for something ideally that day but just as soon as possible, given the property is listed at a fixed price. Abby from Gilson Gray asked if I had a property to sell, which we do, and immediately became difficult to deal with. She said she "thinks" the viewing agent would be available on Saturday but that she would have to speak to them. I advised that was fine and awaited a call back. Nothing heard. At 1424hrs on 2/2/23, I phoned again to chase this up. At 1438hrs, same date, I received a call back from Abby saying the viewing agent could do Saturday and asked if we'd be available then. I said we could only do the morning. Unsurprisingly, Abby said the viewing agent could only be there from 12.30pm onwards and offered no alternative time for us to view. Thankfully, we've had an offer accepted on another property, through another agent. I would recommend you don't sell your house through Gilson Gray as they make it nigh-on -impossible for viewers to get through the door.

Jenna · 27 August 2023

★★★★★ 1/5

Google

Gilson Gray are uncommunicative, disorganised, greedy, and overall incompetent. Every email I received from them was filled with mistakes; repairs to the property went unanswered for weeks; my landlord eventually had to contact me directly because they were incapable of doing anything; they tried to hold some of our deposit despite the landlord's wishes. The agency is not fit to organise the letting of properties, perhaps organising a piss-up in a bar would be more their speed, but then again this might prove difficult for them.

Stuggle · 27 August 2023

★★★★★ 1/5

Trustpilot

I would give 0 stars if it was an…

I would give 0 stars if it was an option.If you expect to exchange and complete in a suitable timeframe do not at all use this company.They are the worst at communicating and are harder to get hold of than any other company I have ever worked with.I am currently going to my social media platform which has thousands of followers and going to get this seen and shared on all platforms and tell my followers to share so no one ever has to go through this again.Please please take my review seriously and never use this company I won’t name names on here but believe me on my solical platform I will name and shame especially on linked so people can see the actual people who work for this company who should not be trusted with anything

Muhammed · 17 August 2023

★★★★★ 1/5

Trustpilot

I would give 0 stars if it was an…

I would give 0 stars if it was an option.If you expect to exchange and complete in a suitable timeframe do not at all use this company.They are the worst at communicating and are harder to get hold of than any other company I have ever worked with.I am currently going to my social media platform which has thousands of followers and going to get this seen and shared on all platforms and tell my followers to share so no one ever has to go through this again.Please please take my review seriously and never use this company I won’t name names on here but believe me on my solical platform I will name and shame especially on linked so people can see the actual people who work for this company who should not be trusted with anything

Mo · 17 August 2023

★★★★★ 5/5

Trustpilot

Positive experience

I had Sophie Barratt as my solicitor and I couldn’t recommend her enough. She was quick in her responses and would always answer the phone. She got me over the finish line within a four month timescale and any correspondence was always clear and helpful. I would definitely recommend Gilson Gray and Sophie.

Scarlett · 16 March 2023

★★★★★ 1/5

Trustpilot

If your in a chain with Gilson Gray…

If your in a chain with Gilson Gray forget about completion....this has to be one of the worse solicitors on the planet after Convey Law....they have led us to believe everything is ready to go to find out from Convey Law that Gilson Gray are still not ready after 5 months....absolute joke...so we pulled the plug in the chain...should have done it earlier after seeing the reviews...This is why there is so much mental health issues these days as frustration and no fault of buyers and sellers...Won't communicate with anyone...should be a Law to stop these micky mouse conveyancers exist....Update and didn't even acknowledge our proper solicitors email to say we we're withdrawing from the sale...they just don't hive a damn...I fo feel sorry for your client the only thing she did wrong was employ these muppets..

John · 5 August 2023