Gilson Gray LLP Edinburgh reviews

★★★★★ 1/5

Trustpilot

Do not use Gilson Gray for your…

Do not use Gilson Gray for your conveyancing. Their customer service is diabolical. They take weeks to acknowledge emails and do not respond to calls, they don't even respond when you escalate and complain.AVOID, AVOID, AVOID. Buying and selling houses is a stressful enough time without terrible services such as this.

Louise · 10 July 2024

★★★★★ 5/5

Trustpilot

Would recommend - Thanks!!

We recently bought and sold using Gilson Gray and were very happy with the service. We had great communication and were kept updated. A special thanks to Jo Smith who was our main point of contact, but I would also like to thank the rest of her team for ensuring everything was covered during any absence periods. I would definitely recommend Gilson Gray and use again in the future.

Zoe · 2 June 2023

★★★★★ 1/5

Google

terrible - overpriced, not trasparent, lack of attention to detail and now a wrangle over the utterly over the top fees - careful , a 2 line email will cost you £50 and a phone conversation could come in at a whopping £250 plus vat.

Royal · 15 October 2024

★★★★★ 1/5

Trustpilot

incompetent.

Would not recommend, hidden costs, marketed as an affordable firm but the reality is far from that. expect to pay double your initial fee illustration. Poor communication throughout, not forgetting that when we did complete they forgot to pay our stamp duty despite me confirming that they would

Tom · 27 August 2024

★★★★★ 5/5

Trustpilot

Recently bought a house in Monkton…

Recently bought a house in Monkton through Brooke Finlay and she was nothing short of spectacular, first time buyers and couldn’t have been any more helpful. So thankful I chose Gilson & gray anyone would be lucky to have her.

Sean · 22 December 2024

★★★★★ 1/5

Trustpilot

Absolutely awful

These solicitors are absolutely awful. I am buying with no chain and cash. They don't answer the phone, emails or letters. We are at the point of the sale collapsing as they are holding up the completion which is a very simple process.

Diane · 5 November 2024

★★★★★ 1/5

Google

Phone wasn't answered on given number. Rang 10.20 and 3.20, eventually tried another number from website. Answered by female approx 3.20 on 1/10/24. Passed to another female with no explanation from either. I expect to be treated as a human being not a thing.

Mary · 8 October 2024

★★★★★ 5/5

Trustpilot

In my recent house purchase Helen Hirst…

In my recent house purchase Helen Hirst was excellent. Professional, knowledgeable, efficient and approachable. I would not hesitate to recommend her .

Ms · 16 March 2023

★★★★★ 5/5

Trustpilot

First class service

From the first to the final point of contact we were met with courtesy, consideration and first class communication.

Consumer · 28 May 2026

★★★★★ 5/5

Trustpilot

Samuel at Gilson Grey is wonderful!

We worked with Samuel at Gilson Grey. He was helpful, lovely to chat with and provided us with a positive letting experience after having weeks of no luck trying to find a place.

Marena · 18 November 2021

★★★★★ 5/5

Trustpilot

First time buyer and no clue about…

First time buyer and no clue about mortgages and buying houses! Between Gilson and Gray and my mortgage advisor they have made this process so easy and stressfree and so far very speedy! Thank you for all your help!

Mrs · 12 December 2024

★★★★★ 4/5

Trustpilot

This was a tough one but we got there…

This was a tough one but we got there in the end! Overall experience was good, communication was a bit of a challenge at times, but once we got going there was a great deal of care and compassion shown for our situation. In the end we're very happy with the outcome, and felt Gilson Grey worked hard for us.

Hayden · 24 November 2023

★★★★★ 4/5

Trustpilot

Joanna Carlton from Gilson Grey 👍

Joanne Carlton from Gilson Grey was efficient, helpful and instrumental in ensuring my recent flat purchase went through, especially after taking over the reins the last minute at a particularly rocky moment. She really went above and beyond to push it over the finish line and I would definitely recommend her.

Michelle · 22 May 2023

★★★★★ 1/5

Trustpilot

Is 5 months a reasonable time to spot a…

Is 5 months a reasonable time to spot a Land Registry error? I am not a direct client but your delays are costing me dearly. Evasion tactics seem to be the order of the day. Have just downgraded to least possible stars as still no feedback.

Andrew · 30 July 2024

★★★★★ 1/5

Trustpilot

I would not recommended using Gilson…

I would not recommended using Gilson Gray, i think they have way to much work as it seemed quite challenging to speak to anyone dealing with our house sale, when we could we jumped at the chance of using somewhere else for the purchase of our property.

Rachael · 11 July 2024

★★★★★ 5/5

Google

Lynn Boyd at Gilson Gray Glasgow was very helpful and patient, especially when we hot a glitch at the end of our flat sale. Fees in line with most other companies.PositiveResponsiveness, Professionalism

Karen · 27 August 2021

★★★★★ 1/5

Google

Not to be recommended. I've been a landlord in Edinburgh for over 10 years - Gilson Gray took over the management a couple of years ago but have been nothing but trouble every since. They are sadly incompetent, with no attention to detail and I would advise you stay away. If I could give a no star review then I would. They managed to let the HMO on the property run out without realising, and let the council tax bill which they had received go as far as a court order before telling me it had not been paid. They are very difficult to contact and communicate with, and do not follow through on simple management tasks when asked, requiring you to constantly chase them up. Their lack of attention to detail can be demonstrated by the example that if a paper document is received they will only scan the front page of it rather than at the entire document, meaning you will need to chase them up to ask them to send through the complete document. Simple small things like this sum up Gilson Grays approach to lettings. Lettings should be about making things easier for you as a Landlord. Sadly Gilson Gray does the opposite and will create more work for you. Despite Gilson Gray's response to this review - I am still struggling to get in contact with them or to get any sort of resolution.NegativeResponsiveness, Professionalism

Rob · 27 August 2021

★★★★★ 1/5

Trustpilot

They assist to miss the chance

I called the Firm and requested them to make an offer for buying a property last week.The firm did not proceed until today, when the property is already under offer.I missed the chance to buy the property!

Sa · 20 November 2024

★★★★★ 5/5

Trustpilot

Highly recommend Gilson Gray

We used Gilson Gray to sell and buy and I would highly recommend their services. We were informed of all of the steps throughout the process which made for a smooth sale and purchase.

Josie · 24 December 2025

★★★★★ 5/5

Trustpilot

Round of applause!!

First time buying a property, first property I pulled out of due issues with the property and completed 2 days ago! I categorically could not have done this without Alice, she has been amazing from start to finish, communicating with me and also a phone call not just an email.Really appreciate everything you’ve done and will never thank you enough!

Laura · 25 August 2023

★★★★★ 5/5

Google

Connor Bowie was very professional and friendly and very easy to do business with. Would definitely recommend, first class service.PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 27 August 2022

★★★★★ 5/5

Trustpilot

Great from start to finish!

Smooth process start to finish! Was always kept in the loop. Would definitely recommend.

Beth · 29 May 2026

★★★★★ 1/5

Trustpilot

Shockingly bad in todays day and age

Portal didn't work, upto 10 people responded at different times, always delayed. Didn't spot an address error (on my part) which probably caused 2 months delay. Didn't push the buyers. On the whole, dismal.

Martin · 20 December 2024

★★★★★ 5/5

Google

Focussing on the sale of my mother's house I was extremely pleased with the energy that was applied to obtaining viewers, advice throughout the sale process and especially advice on a closing date and the final amount offered by the successful bidder. Communication throughout the process was excellent.

Brian · 28 April 2024