5/5
GoogleJoe and the team were a delight to deal with from the initial sign up of the property to the day of completion. Communication throughout the process was first class and cannot recommend highly enough.
Trusted Agent profile · Edinburgh
Verified
ELC Sales & Lettings Edinburgh reviews
★★★★★
961 reviews across 3 platforms
162 Bruntsfield Place, Edinburgh, EH10 4ER
ELC Sales & Lettings's office in Edinburgh, at 162 Bruntsfield Place, is rated 4.8 out of 5 across 961 reviews on three platforms, including 877 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleViewed a property to rent today, the agent was very helpful in answering questions/finding out more info
Agent replied · 29 September 2023
Thank you, Caroline, for your fantastic 5-star review! 🌟 We're delighted to hear about your positive experience while viewing a property with our agent. … More
5/5
GoogleGood Contact with agency. They send engineer immiedietly when i need it for broken pipe or something.
Agent replied · 29 September 2023
Thank you for leaving us a review! We're pleased to hear that you've had good contact with our agency and that we've been responsive in sending an engineer promptly when you've needed assistance with issues like a broken pipe. Customer … More
5/5
GoogleThe Service was good. Good customer care. The property was nice. Keep up the good work.
Agent replied · 29 September 2023
Thank you, Nobukhosi, for your kind words and positive feedback! We're delighted to hear that you had a good experience with our service and appreciated our customer care. It's great to know that you found the property to be nice as well. … More
5/5
GoogleVery nice and welcoming down to earth people. Made me feel comfortable when viewing the flat
Agent replied · 29 September 2023
Thank you, Charles, for your kind words! We're thrilled to hear that you found our team to be very nice, welcoming, and down-to-earth during your flat viewing. Making our clients feel comfortable is one of our top priorities, and your … More
5/5
GoogleI have got one call from the agency now.So informative and clear cit conversation.Very good service.
Agent replied · 16 November 2023
Thank you for these kind words Drishya. We always aim to uphold a clear and professional approach when booking in viewings, we are glad to know that you were satisfied with your call from us. … More
5/5
GoogleUnbelievable estate agents, could not recommend highly enough! Sold my property for me and we exchanged contracts 18days from accepting the offer and the buyer had a mortgage. Joe Hayes is a hero
3/5
GoogleAn overall good and acceptable experience, they were quick to fix a broken shower and ordering a new fridge, however the flat was not very clean upon moving in (such as pubic hair in the shower, discussed it via email with pictures, etc) …
Agent replied
Hi Kristina, Thank you for your feedback as it allows us to progress daily. Kind regards
5/5
TrustpilotThanks Edinburgh letting centre for fix…
Thanks Edinburgh letting centre for fixing The Bathroom good professional work miles Leslie and this team !
5/5
GoogleGreat experience and friendly person and all my doubts and questions were answered correctly..
Agent replied · 29 September 2023
Thank you, Neethu, for sharing your feedback! We're delighted to hear that you had a great experience with us and that you found our team member to be friendly and knowledgeable. Providing accurate answers to your questions is essential to … More
5/5
GoogleThe experience and the service is excellent. Always ready to provide information and assistance.
Agent replied · 22 April 2026
Hi Ilusanmi, Thank you for your 5-star review! Apologies for the late response, but we truly … More
1/5
allAgentsFull of
Note of Complaint. I booked a viewing for a property with Claudia for today at 09/01/2019. I asked Claudia when the applications would be processed for the property, to which she assured me several times that no applications would be processed until the end of this week (10/01/2020). My partner and I both took time off work to view this property, but 2 hours before our viewing we are sent a cancellation text. I phoned Claudia up immediately after the text for an explanation; surely this text must have been sent in error... Claudia informs me "We got a good application and we decided to process it -- This is the way we work" Well, Claudia & co... the way your company works is totally DISRESPECTFUL, DISHONEST and SHAMEFUL!!
5/5
TrustpilotWe have had ELC as letting agents for few years
We have had ELC as letting agents for a few years now and their services have been excellent. They are a very well organised company administratively and their customer relationship is first class, being responsive and efficient. A recent experience as valuers was fast and efficient, with all the required documentation provided, and at a reasonable cost
5/5
GoogleAs first time landlords living a long way from Edinburgh, we have totally relied on ELC to manage our property, which they have done with care and professionalism. I would definitely recommend their services to anyone looking to let a property in Edinburgh.
Agent replied
Thank you!
5/5
GoogleELC are great. The team is friendly. I like the system they have in place for repairs. It is easy to report any required repairs and people come in to fix them pretty much the next day.
Agent replied
Hello Giorgi, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Edinburgh Letting Centre team. Thanks very much !
1/5
GoogleStarted off with a good relationship with the agency and then during winter of 2018 for a whole month our boiler was broken and we were without hot water or heating for one of the coldest winters recorded in Scotland in recent years. By …
Agent replied
I am really sorry to here about the problems you had at your property. I wonder if you have the correct Agency, we seldom take more than 3 working days to repair a boiler? Perhaps you could contact the Edinburgh Letting Centre to discuss … More
5/5
GoogleNicole did a wonderful job of showing me the flat today. She was very pleasant and answered all my questions. Lovely viewing experience.
Agent replied · 29 September 2023
Thank you so much, Becky, for your wonderful review! We're thrilled to hear that Nicole provided you with a pleasant viewing experience and answered all your questions. Delivering excellent service and ensuring that our clients have a positive and informative experience is our goal. Your feedback is motivating, and it reinforces our commitment to providing top-notch service. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to being a part of your journey. Thank you for choosing us, and we hope to assist you further!
4/5
GoogleThe manager agent was very kind and helpful even tho I was 7 minutes late as the address show in the app was not the same as the actual flat address but when I call they answered very quickly and help me straight away.
5/5
GoogleExcellent and rapid service when needed. Not intrusive when not.
Agent replied · 4 June 2024
Dear Neil, Thank you so much for your excellent 5-star review! We're delighted to hear that you appreciate our rapid service when needed and our discretion when not. Your kind words mean a lot to us, and we look forward to continuing to provide you with top-notch service. Best regards, Miles
5/5
allAgentsExcellent
When my partner and I decided to move in to a new house, we expected to deal with disinterested, unresponsive letting agents, and having to keep chasing up applications and lease details. What we definitely did not expect was how transparent and communicative ELC would be. They're always quick to reply to an email or phonecall, and any questions or inquiries that I have had during the application process were swiftly resolved. The team at ELC are very friendly and professional. I would definitely recommend them to tenants looking to rent.
5/5
GoogleI'm currently renting my flat from this company, their property managers are really helpful and friendly. I recommended them to my friends who were looking for a flat as I never had any issues with them.
Agent replied · 25 June 2024
Hello Beata, Thank you very much for taking your time to post a review. I'm glad to hear that you are satisfied with our service, we will do everything we can to ensure it stays this way. Happy Holidays! - Tom
5/5
GoogleVery impressed with the whole team at ELC. Just moved to them after some very poor experiences with other local company. First class tenant finding service, carried out very efficiently and professionally by friendly staff. Will definitely use againPositiveResponsiveness, Professionalism, Value
Agent replied · 7 June 2024
Hello Rodger, We are delighted to know you're so satisfied ;) We thank you from the bottom of our hearts for these compliments !
5/5
allAgentsVery professional staff and
Very professional staff and always ahead of the game! I have been a customer of ELC for a number of years and have always been well looked after and nothing is too much trouble. Really happy with the service. Highly recommended.
5/5
GoogleFriendly helpful and professional property management firm with over 20 years experience. They manage all aspects of residential property including investment in Edinburgh and surrounding areas.
Agent replied
Mark, Thank you for your comment ! We're proud to know that you are satisfied about your experience. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for ELC Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
About ELC Sales & Lettings Edinburgh
We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about, most of our landlords have been referred to us by other satisfied landlords.
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Questions about ELC Sales & Lettings Edinburgh
Has ELC Sales & Lettings won any awards?
Yes. ELC Sales & Lettings won Platinum in The Trusted Agent 2026 awards.
