5/5
GoogleFraser was very friendly and professional, and able to answer all my queries. ELC have a good system in place to manage properties and viewings easily and efficiently. First class.
Trusted Agent profile · Edinburgh
Verified
ELC Sales & Lettings Edinburgh reviews
★★★★★
961 reviews across 3 platforms
162 Bruntsfield Place, Edinburgh, EH10 4ER
ELC Sales & Lettings's office in Edinburgh, at 162 Bruntsfield Place, is rated 4.8 out of 5 across 961 reviews on three platforms, including 877 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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About ELC Sales & Lettings Edinburgh
We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about, most of our landlords have been referred to us by other satisfied landlords.
Awards
The Trusted Agent 2026 results for ELC Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
Googlehad a great experience with Melroy, who kept me fully updated and well-informed throughout the entire process.
4/5
GoogleFriendly agent at a recent viewing I went to. And quick to respond by email, which is better than most letting agencies!
Agent replied · 22 April 2026
Hi Joe, Apologies for the delayed response, but we really appreciate your 5-star review! … More
1/5
GoogleStarted off with a good relationship with the agency and then during winter of 2018 for a whole month our boiler was broken and we were without hot water or heating for one of the coldest winters recorded in Scotland in recent years. By law, agencies are required to fix issues as severe as this within days according to the Landlord and Tenant act (1985). When we sought after compensation (just 3/4 of the rent for the affected month) after the fact we were led on for months and months and ultimately ignored, even when we asked to speak to landlord directly about it. Terrible attitude and certainly played around the law in regards to living conditions for tenants. Disappointing as neighbours told us what an improvement we were on the previous tenants, a shame the agency wouldn't want to keep good tenants in their properties.
Agent replied
I am really sorry to here about the problems you had at your property. I wonder if you have the correct Agency, we seldom take more than 3 working days to repair a boiler? Perhaps you could contact the Edinburgh Letting Centre to discuss these concerns. Please feel free to contact me directly on TEL 01315107051 or email miles.elc@gmail.com
5/5
GoogleExcellent customer service which is always helpful whenever I need it and my issues are always resolved by the team, specifically Manveer. - Jaspal
5/5
TrustpilotVery happy with the service we received!
We were helped by Fraser and he was amazing. Very kind and helpful, he helped us through the applications process and he was very knowledgeable as well. Highly recommended finding a property with this company!
5/5
GoogleThe experience of tenancy has been smooth and welcoming. No unnecessary calls and messages, purely professional and confidence building.
Agent replied · 17 May 2026
Thank you so much for your wonderful 5-star review! We are delighted to hear that your tenancy experience has been smooth and welcoming.
5/5
GoogleReally helpful and efficient communication
Agent replied · 11 October 2025
Thank you, Annya! We're delighted to receive your 5 star review - and glad to hear that you found us to be helpful. Efficient communication is definitely something we prioritise here at ELC! Thanks so much for taking the time to share your feedback, best wishes from the team at Edinburgh Letting Centre! Kind regards, Matt.
5/5
TrustpilotVery professional experience
I had a viewing with Fraser today. His communication before, during and after the viewing were absolutely fantastic. Cannot recommend highly enough. It was great dealing with someone who actually wanted to help. Thank you.
5/5
GoogleI used ELC to get the certificates for letting out my flat (EICR, PAT, LRA, GSC). They went absolutely above and beyond to sort this all out within a tight timeframe. The contractors they used were great, and spoke highly of ELC. Highly recommended!
Agent replied · 29 September 2023
Thank you, James Hutton, for sharing your exceptional experience with ELC! We're truly delighted to hear that we could meet your needs efficiently and effectively, especially within a tight timeframe. … More
5/5
GoogleCalum was exception, very helpful and very kind. He was available for any questions I had about the rental property, and replied very swiftly to emails and enquired!
5/5
GoogleVery easy and straightforward throughout the whole process from arranging a viewing to attending the viewing.
Agent replied · 9 June 2025
Thank you for the great review, Ryan! We're really pleased to hear that you found the process smooth and straightforward, from booking to viewing. We always aim to make things as easy as possible, and it's great to know that came across. If … More
5/5
GoogleELC were incredibly helpful in quickly securing a property for me. The tenancy was agreed within 48 hours of the viewing. Amazing customer service and greatly appreciate the seemless process and additional details they gave me as a prospective tenant. Would highly recommend.
Agent replied · 7 November 2023
Dear Izzy, Thank you so much for taking the time to share your fantastic experience with ELC! 🌟 We're thrilled to hear that you found our service to be incredibly helpful … More
5/5
GoogleMy wife and I have been tenants through ELC for nearly two years, and we hope to continue working with them in the future. Any repairs or issues are quickly addressed, and the agents are communicative and helpful when viewing properties. Thanks, ELC!
Agent replied · 9 November 2023
Thank you very much for your kind words Han, we are very pleased to hear you are most satisfied with both our long-term management and viewing services. We look forward to continuing this same level of high standards that you have come to … More
4/5
GoogleFelt very welcomed and looked after during the visit. Answered all questions well and provided other information as well
Agent replied · 4 June 2024
Dear Skye, Thank you so much for your thoughtful review! We're delighted to hear that you … More
5/5
TrustpilotGreat viewing experience
Great viewing experience. They've been fantasticly helpful and very quick to reply to any queries or questions. Thank you Nicole!
5/5
GoogleI was looked after well by Alex & Fraser, professional service & easy to deal with. As a first time tenant, I appreciated the smooth journey.
5/5
GoogleGreat estate agent - easy communication with Alex and Fraser. Both are helpful and efficient. Would recommend whether a landlord or a tenant looking to rent.
5/5
GoogleHi when visiting the property nicolle was very helpful and made us feel at ease and very polite.
Agent replied · 22 April 2026
Hi Lesley, Apologies for the late response, but we really appreciate your review! We’re so … More
5/5
GoogleVery Customer focused always happy to go that extra mile for you.They made the whole process stress free.
Agent replied · 30 May 2024
Dear Aitken, Thank you for your fantastic review! We’re delighted to hear that you’ve … More
5/5
GoogleThe apartment is lovely and I will be glad if I'm pick and I will make payment immediately Thank you
Agent replied · 2 February 2025
Hi Olayemi, Thank you for your kind words! We’re delighted to hear that you love the apartment. If you’re interested in applying, please reach out to our team as soon as … More
5/5
TrustpilotExcellent service from ELC
ELC are a fantastic letting agency to rent out your properties. Great advice and support, quick to respond to emails or phonecalls, they make everything hassle free. Shout out to Claudia who is a gem...professional, efficient and friendly.
5/5
GoogleI had a fantastic experience working with my real estate agent. They exhibited a high level of professionalism and dedication in helping me find the perfect home. The entire process was handled smoothly.
5/5
GoogleProfessional, approachable, responsive, efficient and helpful. Questions, emails and phonecalls were answered promptly. Claudia and Christina were wonderful and went the extra mile. Would highly recommend ELC.
Agent replied
Hello connie, Thank you for your comment. We are happy to be able to satisfy your needs because it's our ambition. … More
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Questions about ELC Sales & Lettings Edinburgh
Has ELC Sales & Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: ELC Sales & Lettings, Edinburgh won Platinum.
Want ELC Sales & Lettings to help?
Send ELC Sales & Lettings a message.
