DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

Glasgow Office- Superb

We had been looking for a flat in the west end for months and by chance a DJ Alexander property came up and we got the last viewing. In the time between booking and attending the viewing we went to 3 other viewings and nothing compared to this property but more specifically the treatment we were given by Caroline. She was fully transparent from the outset, going over the pros and cons of the apartment but in chatting to us she fully explained the process of how the decision would be made, how the referencing worked and what would happen from there. Both of us cannot express how amazing the experience with Caroline was and she has been fantastic at responding to any questions. She even took the step to phone both of us individually to share the news that we had been accepted for the flat and it was little touches like this that made the whole experience fantastic.Additionally, we dealt with Laura through the whole referencing process and she too was fantastic and really helpful and prompt in responding to emails.On a wider note, the DJ Alexander maintenance team are not the fastest, and have been the only damper on our experience due to long time logs and lack of updates. However, I must add that all engineers sent by DJ Alexander have been fantastic. I do however highly recommend the Glasgow office and especially Caroline for making finding a flat that much better of an experience.

Sonny · 10 December 2023

★★★★★ 5/5

Trustpilot

Can recommend DJ Alexander and Justyna in particular

Our tenancy was transferred to DJ Alexander part way through. We have found them to be responsive and quick to act. In particular, Justyna has been superb with communication and an all-round pleasant person. She answered queries swiftly and was clear in her responses. We have now moved to a new home, but wouldn't hesitate to recommend the company and say you will be fortunate if Justyna is your property manager.

Anna · 6 June 2024

★★★★★ 5/5

Trustpilot

I have been a landlord with D J…

I have been a landlord with D J Alexander for several years and today is the first time I have had an issue dealt with on the same day. Dora was very prompt in replying to my email and following it up with a phone call. Her efforts to find me a cheaper quote are appreciated and she could not have been more helpful.

MrsHazelDanskin · 1 October 2024

★★★★★ 5/5

Trustpilot

A big thank you to D J Alexander

A big thank you to D J Alexander in Edinburgh for the professional service they provided with regards to securing an appropriate rental property for us. We would particularly like to thank Kieran for showing us around the rental property and for his exceptionally prompt response to our queries which resulted in a successful rental agreement within 24 hours. We would have no hesitation in recommending this agency

Sandra · 19 July 2024

★★★★★ 1/5

Trustpilot

Charging people for move out reference and deducting money from deposit without an explanation

A despicable company that I didn't even sign up with. Originally with Braemore Lettings Ltd which merged with DJ Alexander. Upon moving out numerous problems occurred. I can't even believe that for reference there is a £25 charge??? How is this allowed? Furthermore, they lost the keys I returned and I got charged for them as well. The flat was left spotless following their move-out checklist. The person who did the inspection confirmed that there shouldn't be any charges for cleaning. In the end, I got charged for cleaning as well, without any receipt or explanation of what I was charged for. Shameful behaviour. To be avoided at all costs.

Machinist · 20 November 2023

★★★★★ 5/5

Google

Exllent real estate agency From the very beginning, I was impressed by the professionalism of DJ Alexander Letting Agents team. The agents were knowledgeable, courteous, and always conducted themselves in a highly professional manner. They made the entire process smooth and efficient. I was also very impressed by the prompt responses and actions taken by the DJ Alexander team who worked cohesively and effectively together and always ensured that everything was done in a timely manner. In conclusion, I can confidently say that my experience with DJ Alexander Letting Agents has been outstanding in every aspect. I am extremely satisfied with the services I received and the property I now own, thanks to your dedicated team. I will not hesitate to recommend your agency to anyone in need of real estate services. Sincerely, Jia

Jia · 12 November 2023

★★★★★ 1/5

Google

Back during lockdown my lease contract finished my flatmate an I cleaned the flat to definitely better standards than how it was when we took it from DJ Alexander we even hired a company for carpets and windows as we wanted-needed- our full deposit back. Flat was sparkling clean when we were taking our belongings my flatmate asked me if 4 plastic food containers perfectly cleaned and tidily stored in a cupboard were mine to what I responded not and said they were in the flat before we moved in so we left them there. As DJ Alexander couldn't find a single excuse to charge us for anything they decided to send us a photo of the tupperwarware justifying a £130 charge of items removal that was deducted from deposit as they weren't in the inventory. Imagine the amount of frustration it is to feel being ripped off for a just-graduated unemployed girl in their twenties who really needed that money to move forward and find a new place. Also at mid-lease they charged us with a late payment fee from three cosecutive months despite paying always on time as they had increased the lease without notifying us. When we asked for a proof of notification they send us a 'ticked as sent box' image from they private server. As none of us never got the email neither had in the spam folder we decided to ask to an expert who confirmed this image was altered-forged- to what we were advised to go to a lawyer but again, due to the lack of time and funds we didn't move forward with the issue. My sister another DJ Alexander ex-costumer agreed with them by the time she moved in to hire herself a cleaning company then to be refunded as they flat was really dirty when she moved in with mold on windows, dirt, debris and glitter stucked on carpets things hard to spot on photos or in a quick viewing. Despite they agreed repaying this bill they never did, firstly being elusive then they made an array of preposterous excuses until my sister tired of chasing them desisted then, by the time she moved out they charged her twice the amount of the bill she never got refunded from false billing on cleaning fees of things that were again cleaner than how the flat was leased to her at first so the outcome being my sister losing hundreds and never see her money again. I have a friend who was both landlord and tenant of DJ Alexander this fact being unnoticed by them and discovered how they push landlords to rise rents to the point they sometimes even raise the rent to tenants before requesting the lanlord. He never reviewed this here but the case appears to be now in Court. I also heard many times they allegedly get false high ratings reviews throughout business partners, friends and themselves through fake accounts rather than actual clients and I know from my own experience about the elusive then passive aggressive and oppressive ways of communication specially with tenants. This company is helping Edinburgh to be the inhospitable place nowadays is becoming for tenants due to rent increase and poor conditions and I'd even dare to say they are among the most responsable ones for this rather than the 'supply and demand' as they try to make us believe. It is simply their greed. I wish everyone would speak up as I know many other cases and many people who doesn't report this or don't leave a review from being afraid, shy or just busy like myself as it took me three years to finally decide to write mine. This company should be shut down by the tribunals and it's surprising how after years of swindles and missconduct as a house provider they still are in business. I therefore advocate for an association of victims so maybe-hopefully they pay for their actions maybe there's already one I don't know if so please let me know. So please avoid at all cost fellas.

Victoria · 12 November 2023

★★★★★ 5/5

Google

Finding a rental property in Edinburgh can be challenging, but DJ Alexander made the process smoother. Their 3rd party viewing booking system is user-friendly, although popular properties can lead to competitive slot bookings. I was fortunate to secure viewing slots, and the staff, particularly Galina, were polite and helpful throughout the application process. Her assistance was invaluable. Overall, I had a 5-star experience with this letting agent.

Xin · 25 July 2024

★★★★★ 5/5

Trustpilot

Very Helpful and Professional

Craig Mitchell in End of Tenancy was very helpful in resolving a damage deposit issue for me as a Landord. He showed great commitment and integrity and kept me informed by email and several calls of the progress of the situation. His understanding and professionalism in dealing with the issue was impressive service and I appreciated his sincere commitment to a positive outcome. Communication is key and Craig clearly understands the value of good personal communication-Thank You.

Brenda · 13 January 2024

★★★★★ 5/5

Trustpilot

Property Renovation

My property has been very successfully rented out with DJ Alexander for many years. They always give good practical advice and have proven over the years to be experts in the market. A big thanks to Cassandra for helping me with much needed renovations to the property recently; they provided a good service in a budge on time. I look forwards to the next lease.

Jacqueline · 23 August 2024

★★★★★ 5/5

Trustpilot

Surpassed my expectations.

Since DJ Alexander and their excellent team took over from my previous agent this year, DJ Alexander have surpassed my expectations. Firstly, I would like to thank Caroline Connelly for being courteous. friendly and efficient during our first property inspection, it is also reassuring that I can contact her with any questions I may have regarding my tennancy. Thank you Caroline! The team at DJ Alexander in Glasgow and Edinburgh are on the ball when it comes to repairs, the repairs are done by professionals who, in my experience have been excellent, as all repairs have been done in a timely manner. I would definitely give DJ Alexander 10 stars if I could. Thank you to all the team at DJ Alexander, you are all appreciated.

Elizabeth · 26 October 2023

★★★★★ 5/5

Trustpilot

My experience with DJ Alexander was…

My experience with DJ Alexander was amazing, professional and easy. We have been searching for a house for months and Lauryn came through for us. She showed us a beautiful house to call our home and explained the process in detail. She was helpful and was there for any questions. Lauryn from DJ Alexander is truly an angel sent from heaven. Gill was also professional and always available to help too. They both made moving in a wonderful experience without stress. Thank you all and I highly recommend this company. They are my go-to from now on…

Igbinomwanhia · 24 October 2023

★★★★★ 5/5

Trustpilot

Successful House Sale

Thanks to Sarah McIntyre and Abby Grigg at DJ Alexander in Edinburgh for their work in helping me sell the family home. Friendly and professional they listened to what I was looking for, dealt with everything quickly and without fuss and kept me informed at every stage in the process. Ashleigh on reception was a friendly first point of contact. A positive outcome and a positive experience.

Erica · 15 July 2024

★★★★★ 5/5

Trustpilot

Superb property management

Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property.Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was very helpful and useful to me. It certainly ensured that a tenant was found very quickly, as soon as the property was put back onto the portal again. Very professional and excellent to deal with

Matt · 19 October 2023

★★★★★ 5/5

Trustpilot

Brilliant service, thank you!

I think Ruth Woodcock at DJ Alexander's deserves some praise. Trying to buy a property can be stressful and disappointing at times, but Ruth was very helpful and accommodating with viewings arranged quickly and conveniently, rapid responses to calls and emails. Couldn't have asked for a better service so thank you so much from a very happy customer! :)

Holly · 16 November 2024

★★★★★ 5/5

Trustpilot

Exllent real estate agency

From the very beginning, I was impressed by the professionalism of DJ Alexander Letting Agents team. The agents were knowledgeable, courteous, and always conducted themselves in a highly professional manner. They made the entire process smooth and efficient.I was also very impressed by the prompt responses and actions taken by the DJ Alexander team who worked cohesively and effectively together and always ensured that everything was done in a timely manner.In conclusion, I can confidently say that my experience with DJ Alexander Letting Agents has been outstanding in every aspect. I am extremely satisfied with the services I received and the property I now own, thanks to your dedicated team. I will not hesitate to recommend your agency to anyone in need of real estate services.Sincerely,Jia

Jia · 12 October 2023

★★★★★ 5/5

Trustpilot

After being given little time to find a…

After being given little time to find a new property to rent due to my previous landlord selling, Chloe was very helpful in helping me find a new home for myself She was very responsive over email and answered all of my questions so I had not doubt I found a property that suits me. Thank you so much Miss Chloe Mitchell

Jocelyn · 24 September 2024

★★★★★ 5/5

Trustpilot

Rental Tenancy Experience - Glasgow

Efficiency, timely-responses and thorough assistance. The team at DJ Alexander has been of immense help throughout the process of renting the property from the moment of submitting the note of interest to what followed it in paperwork and document checks. Special thanks to Gael Mitchell for connecting me and handing over my application to the landlord, and referring me to the application processing team. I would also like to thank Laura Mctaggart for being very prompt in answering my questions and supplying the necessary links to complete the process. Her assistance and efforts in making the process easy to navigate and complete are very appreciated.

Hala · 5 October 2023

★★★★★ 5/5

Trustpilot

We really loved the DJ Alexander…

We really loved the DJ Alexander process, it was incredibly professional. The entire experience was seamless and hassle-free. Calumn Robertson was especially helpful during the application process for our rental house in Edinburgh. She ensured everything went smoothly and was proactive throughout. Thank you for assisting us in finalising the house and meeting all the requirements on time.

Nidhi · 23 November 2024

★★★★★ 5/5

Trustpilot

Very professional services to tenants

Our previous letting agent was acquired by a new Glasgow branch shortly before our lease ended, so we were concerned about the transition. However, the handover went smoothly, and the check-out services were professional and very efficient, with clear instructions. We received our deposit back within three days of returning the keys. A special thanks to Johan Ross who handled the inventory inspection and related paperwork.

J · 17 July 2024

★★★★★ 5/5

Trustpilot

Rory Bale End of Tenancy

Rory Bale End of Tenancy property manager, is an asset to this company. He is very knowledgeable and always willing to assist where and when he can. Thanks for all your help Jack Russ

J · 24 September 2026

★★★★★ 5/5

Trustpilot

Excellent experience

Kieran is extremely patient, supportive and helpful when I was browsing properties to rent online. He is such professional, very communicative and explained everything very clear.I feel so lucky to have Kieran during this difficult time that there’s a large volume of tenants wanna find a property to rent. I believe djalexander also proud of having Kieran as one of their best employees!

Yupeng · 29 August 2024

★★★★★ 5/5

Trustpilot

Well done Evie Hunter

I would like to take this opportunity to personally congratulate DJ Alexander and their team on doing a great job. I would especially like to thank Evie Hunter who has managed the rental of my flat from the beginning. She is both proactive and reactive and so professional in her work. She has endless patience and always responds quickly to any communication from me. She is such an asset to the company and I feel safe in the knowledge that she is managing my flat. Well done Evie and thank you again for all you do making the process of renting out my flat so easy.

Mark · 15 September 2023

★★★★★ 5/5

Google

From the moment I approached DJ Alexander Letting Agents, I was met with nothing but professionalism and dedication. I'd like to give a special mention to Asif Mohammad, our property manager, who went above and beyond to ensure we found the perfect property that met all our needs. His insights and dedication made the entire process seamless. Not only did Asif show a keen understanding of our requirements, but he also provided invaluable advice, drawing from his vast knowledge of the local market. His personable nature, combined with his unwavering commitment, made it feel as though we were not just clients but friends. Our application advisors, Erin French and Rebecca Fowler further complemented this experience. Both were instrumental in guiding us through the application process, answering all our queries and ensuring that every paperwork was in place. They diligently guided us through the application process. If you're looking for a letting agency that truly cares about its clients, then DJ Alexander is the way to go. A big thank you to the team, especially Asif, Erin, and Rebecca, for making our experience so memorable!

Divij · 15 September 2023