DJ Alexander Edinburgh reviews

★★★★★ 1/5

Trustpilot

DO NOT USE as a landlord

DO NOT use as a landlord. I’ve had quite possibly the worst experience as a landlord when my property was transferred fromThe care of Getaghty-Gibb agents in summer 2023. They are impossible to get hold of, charge hidden fees, and don’t actually do anything to ‘manage’ the property at all. They will go ahead with work youve not signed off on and won’t bother to get quotes from different tradesmen to do simple tasks. They are clearly only interested in profits and completely disinterested in making sure managed properties are fit for purpose/marketable for prospective tenants.

Jillian · 14 February 2024

★★★★★ 5/5

Google

Great experience while I was searching to let properties in Edinburgh last month. A lot of viewings were offered and I did end up getting my applications accepted. Laura Mctaggart and Bayanaa Jambal made sure my process went through smoothly and hassle-free.

Nikhil · 12 June 2023

★★★★★ 5/5

Google

Great experience whilst flat hunting in Edinburgh, especially at a time when the renting property market is so high in demand! Fantastic communication with all agents at DJ in helping us find a home. Thank you to Harry their property manager :)

Cara · 12 June 2023

★★★★★ 5/5

Trustpilot

Polite, professional and helpful

Although it took a while to get through to D.J. Alexander, when I got through I spoke to Harry who was professional, patient and helpful. He answered any questions I had and allowed me to take my time to ensure I had asked and addressed all I needed to. I would recommend

CB · 15 June 2022

★★★★★ 5/5

Trustpilot

I have just secured a property with DJ…

I have just secured a property with DJ Alexander and it has been completely seamless. In a stressful market the team were informative, patient and helpful. Special thanks to Natalie Paul and Giulia and extra special thanks to Yasemin. I would highly recommend DJ Alexander and many thanks to them!

Fiona · 7 September 2022

★★★★★ 5/5

Trustpilot

Hall light sensor switch

The hall light switch is at the far end of the hall and, being a bit undteady on my feet, asked DJA if I could have a motion sensor switch installed. No problem. Lewis was the electrician and he came by and installed one but, it stayed on for 20 minutes before turning off. Lewis came back again, by this time it was on for 13 seconds, off for two seconds and back on again for 13 seconds, off for two seconds.....continually. He went off and got another switch but, it did the same. Oh my gosh ! Just out of the blue, he asked if I had another bulb. I thought to myself, "I can't believe a bulb would make any difference !" but.............I was wrong !Eureka ! THAT was the problem ! It's been working perfectly for two weeks now and is a huge improvement.

Gordon · 17 November 2022

★★★★★ 5/5

Trustpilot

Exactly the letting agent you want…

Exactly the letting agent you want every day but also when the worst happens - they really care about their tenants and will drop everything when a crisis hits. Their primary care is keeping a good relationship between landlord and tenant and they'll do all they can when something needs sorting to break the new to me gently and ensure that everything is fixed professionally and rapidly. And, when a DISASTER happens, they're like an emergency service.

James · 8 April 2024

★★★★★ 5/5

Google

Thank you to David Harcus for the quick response regarding issues within my flat. Not only did David email me back straight away, but he took the time to call and inform me of what steps he had taken to arrange an onsite visit by a local contractor. My issue was resolved the same day. Many thanks David

Selma · 12 June 2021

★★★★★ 5/5

Trustpilot

New Tenants with DJ Alexander…

We are new tenants with DJ Alexander and so far have been very impressed. There was an issue with a lack of hot water in the shower and the maintenance manager David Harcus had it sorted for us the same day. With other letting agents we have used we always had to wait days if not weeks for repairs.

Customer · 25 March 2021

★★★★★ 5/5

Trustpilot

Top class customer service!!

Great Service.This was unfortunatley quite a drawn out request due to availabiliblty of the landlord but Dale was very , very proactive and helped us get the situation sorted. I was kept informed every step of the way and never felt out of the loop.We now have new carpets throughout the house in our preferred colour.Top class customer service. Well done Steven O'Neil

Steven · 6 February 2020

★★★★★ 5/5

Trustpilot

Great experience supported by a professional team!

We've just rented our new home via DJ Alexander and will be moving in shortly. From the outset they've been a complete delight to work with. Laura McTaggart and Caroline Connelly have guided us through every step from our initial viewing to signing our lease - they've provided advice on our chosen location and calmly guided us through the referencing process with GoodLord (who were also excellent). Can't recommend DJ Alexander highly enough. Such a professional, warm and friendly team! Thank you all!

Erica · 31 January 2024

★★★★★ 5/5

Trustpilot

Robyn was fantastic

Robyn was fantastic. She helped my sort out electricity problem and was gracious and punctual.

Alexis · 26 November 2024

★★★★★ 5/5

Trustpilot

DJ Alexander is a very good company.

DJ Alexander is a very good company with reliable service and also wonderful by provision of quality properties to their clients. I would always like to have properties deal with this reputable company and willing to introduce friends and relatives to their good works. This experienced could only be known by her diligent and competent state Elaine Thompson very wonderful staff 👏 I thank you very much. Keep promoting your company with your excellent attitude .

Jude · 19 April 2024

★★★★★ 5/5

Trustpilot

Great Service

Abigail was absolutely wonderful in the way she sorted everything out for me. Excellent service.

Brian · 21 November 2024

★★★★★ 5/5

Trustpilot

I chose DJ Alexander because they were local and, judging by the number of their “For Sale” boards around, I thought must have good experience of the market.

I found their website was designed to give major prominence to the house being sold rather than advertising themselves. From my initial phone call, to them to getting the house on the market was a slick and efficient process. The brochure was excellent, particularly the photography. I got a large number of bookings for viewing from the first day, all dealt with by the firm, and I was notified of these, and the feedback. I received an early note of interest and I was advised by DJ Alexander on a suitable negotiated price for me to take it off the market, with a very satisfactory result. The three way communication with them and the lawyer, by email right up to settlement was very satisfactory. I have no hesitation in recommending them.

Sue · 19 January 2024

★★★★★ 5/5

Trustpilot

I have to give a massive thank you to…

I have to give a massive thank you to Caitlin butler who has been amazing with helping me and my cousin getting our dream flat to move in too!! Such a lovely women and so easy to talk to for advice couldn’t recommend Caitlin enough!!

Cath · 18 December 2024

★★★★★ 5/5

Trustpilot

Viewing

I booked a viewing with Connor Quinn which was a nice experience. He provided all the information I needed and advised me on how to make the application. I'm now proceeding with the next steps - hope everything goes fine:)

Chloe · 4 June 2026

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous. Worst agency I have ever dealt with. Difficult to get hold of via phone. Complex online system for reporting issues. Non responsive or very poor and negligent response to urgent issues. Long winded and obstructive processes for resolving issues. “Urgent” matters (heating, plumbing, boiler issues) have consistently taken up to 4 months to be addressed. I have now put in an online request for what is classed as a “non urgent” matter (where I have simply requested permission for one of the provided mattresses to be moved into storage in the garage/ loft so that I can use my own, as I have suffered severe back pain due to the provided mattress being old and of poor quality), and I am dreading the wait that it will take before someone from the agency takes 5 minutes to contact the owner to inform them of my request!

Mrs · 16 January 2024

★★★★★ 5/5

Trustpilot

The staff at DJ Alexander is highly…

The staff at DJ Alexander is highly professional, supportive and responsive to the requests/ issues raised. The maintenance services are excellent and respond very quickly and high quality repair/maintenance done upon request. I have been coordinating with Hannah Bayres at DJ Alexander during my tenancy and check out from the property and I had excellent experience through out this time.

SUHAIL · 24 December 2025

★★★★★ 5/5

Trustpilot

Sarah, Property Manager , Edinburgh

Sarah, is an absolutely fantastic property manager. Her service is genuinely exceptional !! She genuinely cares and anytime there has been an issue or a request she has dealt with it promptly and always provides updates. Never once felt like I’ve had to chase her for anything or that I’ve waited days and days for an update - she communicates consistently and I always know what is going on. . She is also lovely in person and incredibly professional and clearly passionate about what she does. 10 stars from me.

Annie · 16 January 2024

★★★★★ 5/5

Trustpilot

Kieran was a great help

Kieran was a great help. On time, friendly and knowledgeable about the property making the moving in process as smooth as possible.

Lewis · 25 July 2024

★★★★★ 1/5

Trustpilot

ATROCITY, REPORTING BAD REVIEW

D J Alexander did report my review on Trustpilot upon sharing the bad experience I had with them, but thanks to Trustpilot for standing strong in fairways.

HP · 25 April 2024

★★★★★ 1/5

Google

Should be zero stars... Update: Prospective tenants just be aware when you inevitably have to report a maintenance issue they'll send someone out to evaluate the issue but will take no reasonable action to rectify an issue. We have damp and black mould in our property due to the poor condition of the windows. They sent someone out to appraise the issue, and they informed us they would recommend that the windows be replaced. After a week or so of radio silence, we log into their maintenance system to see they have "resolved and closed" the maintenance request. Useless can't even handle simple bank transfers. I've been in my flat for over 2 years, the rent is payed the same day every month by standing order no issues with rent since I moved in. Suddenly they can't find my payment this month, but the bank has confirmed they've been payed. Avoid if possible but that's pretty hard in Edinburgh nowadays. It would be comical if it wasn't so frustrating.

Morgan · 13 January 2024

★★★★★ 1/5

Google

DJ Alexander have been wildly incompetent throughout our tenancy. Upon check out the dispute re our deposit has been laughable. They were looking to charge us for cleaning despite the fact that the property was disgusting when we moved in and we notified them at the time that unless they got it cleaned, we wouldn’t be cleaning it to a professional standard upon leaving. We evidenced this in our dispute but no one paid attention and I had to send the evidence three times. They also tried to charge us for shampooing a carpet that was rated the lowest rating on the inventory when we moved in and was very badly stained before we were even tenants (these charges magically disappeared upon challenging. They even tried to charge us £5 for a lightbulb that we evidenced the previous agent advising us that it could not be changed due to its location! They are absolute rip off merchants. Weeks between responses, never following up etc. We moved out on 26th October and on 13th December we are still no further forward. Honestly if you can avoid them then seriously do!

Christina · 11 January 2024