5/5
TrustpilotAmber Moyes
I spoke to Amber Moyes regarding a viewing for a flat. She was lovely. Very helpful and efficient, and also very friendly. No problems at all.
Trusted Agent profile · Edinburgh
DJ Alexander Edinburgh reviews
★★★★★
1,645 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,645 reviews on two platforms, including 111 Google reviews rated 4.0.
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Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThanks Amber
Amber was very helpful on the call with me. Set me up and registered all my interests, very patient and lovely to chat to. Thanks Amber
5/5
TrustpilotEllie McVitie was very professional and…
Ellie McVitie was very professional and punctual. She also gives us advise and explain the rentals procedures and policy.Happy customer.
Agent replied · 12 June 2024
Thank you, Ronellie, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotI had a recent issue with my boiler and…
I had a recent issue with my boiler and no heating or hot water - After speaking and working with Heather at Benaird, this was resolved quickly and to satisfaction.Thank you Heather :-)
5/5
TrustpilotMade the whole selling easy which was a…
Made the whole selling easy which was a bit difficult as we are based in England.Thank you to all involved.Brian and Kirsten Houston
Agent replied · 12 June 2024
Thank you, Brian, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotUtterly frustrating
I have tried to get in contact through email and phone for 3 weeks now, and no reply whatsoever. Obviously it is going to be extremely hard for me to move in, yet alone book a viewing if they never pick up the phone. The only call they did pick up was someone telling me to phone elsewhere, and after I refused they told me they would send me an email with all the property information. I'm still waiting.
5/5
TrustpilotThe process was explained very…
The process was explained very thoroughly at each step and everyone we spoke to was very helpful. Every step was easy and painless. Laura McTaggart was particularly helpful and is an absolute asset to your business!
1/5
TrustpilotUseless is too kind
Over charged me for my management fee, which remains unrefunded. Next month they re-charged me for an increase that they did not previously apply. They forgot to charge me for my insurance. They never respond. What a uselss bunch of clowns.
Agent replied · 12 June 2024
Hi, thanks for the feedback and I am sorry you have experienced this with us. I will look into this for you and contact you direct, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotImran Iqbal
Imran Iqbal - very kind and helpful excellent service. Would highly recommend!!
Agent replied · 24 August 2024
Thank you, Kester, for this excellent review. We will pass this onto Imran and the Team.
5/5
TrustpilotCaitlin🤩
Caitlin recently showed us around a property and was very kind and helpful and answered all our worries and queries!
Agent replied · 12 June 2024
Thank you, Cloee, for this excellent review. We will pass this onto Caitlin.
5/5
TrustpilotKudos to Lynsey
DJ Alexander team specially Lynsey has helped us to get the property viewing & promptly responded us with the queries we had. Thanks for helping us through. It is truly appreciated.
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
4/5
TrustpilotIt’s was a difficult period moving over…
It’s was a difficult period moving over from the old company. But if it wasn’t for Angie McIntosh we would have struggled. 10 out of 10 to her for her caring and professional attitude.
Agent replied · 12 June 2024
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotCompliance service and support
Great service and support from Jennifer Flynn in compliance - good job !!
Agent replied · 24 August 2024
Thank you, Andy, for this excellent review. We will pass this onto Jennifer and the Team.
5/5
TrustpilotIt was difficult booking for a viewing…
It was difficult booking for a viewing but I got through and it was amazing. Thank you for your help. I am grateful.Asif Mohammed Thank you 🙏🏻
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto Asif.
5/5
TrustpilotSmooth On-boarding
The whole on-boarding process was smooth and Calumn Robertson helped us brilliantly.
Agent replied · 24 August 2024
Thank you, Sheikh, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotGreat service
Amazing company. Letting with them is really easy, transparent and simple.
Agent replied · 22 December 2024
Thank you, Edoardo, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotThe agent is cordial and respectful.
The agent is cordial and respectful.I think the DJAlexandra parades very good agents who knows their work.
Agent replied · 12 June 2024
Thank you, Rufus, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotBoth landlords and tennants should make…
Both landlords and tennants should make every effort to avoid. The competency crisis is real...
Agent replied · 19 June 2024
Dear Gregor, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotLaura is a Star!
Dear DJ Alexander,Thank you for all your help with what has been a tight time frame to get us into the flat at Dicksonfield, Leith this weekend (April 31st) In particular, Laura McTaggart took meticulous care of our situation and assisted us patiently with the lease preparation and final agreement documentation. Her phone calls alongside every email stage of the process truly went above and beyond for us in what has been a very challenging week for our young family. Professional, yet truly considerate. I would have no hesitation in recommending the services of DJ A in the future to any of my family, friends or colleagues. First class service and, once again, a huge thank you! Lee Anderson
1/5
TrustpilotDO NOT TOUCH -Worst letting agent in Edinburgh.
Worst letting agent I’ver ever delt with. Single handedly lost £1000’s of rent for clients by NEVER answering the phone or returning calls and emails. Had a viewing booked , after weeks of being ignored and having to show up at there physical office. I received no confirmation on-the day, and could not get hold of anyone to confirm either. I will never recommend DJ Alexander to anyone looking to rent or sell. Worst letting agent in Edinburgh.
5/5
TrustpilotDale was very helpful at helping get…
Dale was very helpful at helping get our oven door replaced in time for Christmas. many thanks again Dale!
5/5
TrustpilotNatalia is an amazing letting agent!
Really love the agent Natalia - very professional, always well prepared and a very personal approach. You're in safe hands with her.
Agent replied · 12 June 2024
Thank you, Leva, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotGill and Gemma - Perfect service
Gill and Gemma couldn’t not have been more helpful, kind and professional. They really helped us secure a lovely flat. Would definitely recommend DJ Alexander.
Agent replied · 12 June 2024
Thank you, Katie, for this great review. We will pass this onto Gill, Gemma, and the Team.
4/5
TrustpilotThe overall experience was good .When…
The overall experience was good .When we moved in there are many maintenance issues but it was all well taken care by Angie McIntosh.Very professionally handled and got us the updates on time.
Agent replied · 12 June 2024
Hi, thanks for the feedback. I will make sure to pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
