Trusted Agent profile · Edinburgh
★★★★★
1,656 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,656 reviews on two platforms, including 115 Google reviews rated 4.0.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotBest ever estate agent
We have recently sold two properties and DJ Alexander have been brilliant from start to finish! We valued having a single person through the process actively progressing the sale and providing suggestions as we encountered some tricky issues. Communication was excellent and they went the extra mile even responding out of hours. This is the best estate agent ever !
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotChasing Deposit Return Since June 1st
My son and his flat mates have been waiting for his deposit to be returned since vacating a rental property from this company on 1st June. They are not responding to the deposit safe company, my son or myself despite numerous calls. The checking out team have no direct lines of contact. You have to await a phone call which never materialises. Awful service which is causing stress, anxiety and financial difficulties.
Hi, thanks for the feedback and I am sorry you have experienced this with us. I will look into this for you and contact you direct, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotLynsey was extremely helpful and…
Lynsey was extremely helpful and accurate with her advice and information given, a real credit to the company.
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotI recently attended a viewing with a…
I recently attended a viewing with a friend and was very impressed with Chris McHenry’s professionalism and knowledge surrounding the property, I would happily recommend this branch to anyone interested in finding a home in Edinburgh.
Thank you, Molly, for this excellent review. We will pass this onto Chris and the Team.
5/5
TrustpilotCommunicative and Professional throughout.
From the initial viewing, receiving the keys, and navigating a few Landlord bumps on the way, Evie (Property manager) has been nothing but fantastic.Quick to respond to any queries, efficient, professional and personable throughout.In her absence the 'PM' Team were great to deal with too.I would highly recommend and wouldn't hesitate to let off them again.
Thank you, David, for this excellent review. We will pass this onto Evie and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotIt was a lovely experience so far
It was a lovely experience so far, from the moment i was able to secure viewing date till this moving in processing, its been awesome.Asif Mohammed answer my questions promptly. Guide me in his own little way about the Good landlord stuff till I was able to make my holding deposit.It's been awesome all the way up till now.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotLaura Mctaggart
My experience with laura was wonderful I know it has been hassle to get everything right it took us 2 weeks but she’s been patient and deal-with the situation. Thank you so much laura for helping and being kind full.
Thank you, Anand, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotAfter just moving from Australia and…
After just moving from Australia and desperately trying to secure our flat, Laura McTaggart was incredible in getting it over the line. I can't speak highly enough of her who genuinely cared for us, was flexible and helped get us in the place. She was accommodating and assisted me along the whole process, we couldn't have done it without her.
Thanks for the great review. I will pass this onto Laura.
5/5
TrustpilotExcellent!
This is my first move to Edinburgh for a new job. I had no prior knowledge of rental agencies in the city and wanted to secure a place as soon as practically possible. Laura Mctaggart of DJ Alexander was incredibly helpful, in particular, moving things along and explaining the process clearly. Above all she's always reachable (whether on the phone or on email); and dealt with my enquiries in a professional and efficient manner. Couldn't recommend her services enough!
Hi Yvonne, thanks for the great feedback and we are really pleased we could support you in getting a property. I will make sure we pass this feedback onto Laura as well.
5/5
TrustpilotDJ Alexander run a comprehensive and…
DJ Alexander run a comprehensive and professional service. They are quick to respond and helpful. In particular, Lee Charlton was hugely helpful in guiding us through the application process. She is a credit to the company.
Hi Christina, thank you for the great review!
5/5
GoogleEverything in selling the flat went as expected. Advice etc was excellent and would recommend the team Yasser, James and Kaiya
Thank you Gwen for the lovely feedback and kind recommendation. We are glad we could assist you with the sale of your property. We are here if you ever need is in the future! Best wishes, Melinda
5/5
TrustpilotHigh level of trust and confidence in DJ Alexander!
DJ Alexander have been acting as agent for both our properties rented out in Edinburgh for over 10 years and the quality and level of service provided has been exceptional. We have full trust and confidence in them finding the right tenants for us, keeping the properties well maintained and keeping us informed and up to date with our accounts status.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotAgents are friendly
Both Ms. Zosia Mlynska and Ms Chloe Callaghan are friendly, efficient and responsive to all our queries. Big thanks to them after a month of searching and viewing a 2 flat bedroom finally we got it. 🤞
Thank you, Jinky, for this excellent review. We will pass this onto Zosia, Chloe and the Team.
5/5
TrustpilotLovely staff made application process easy!
DJ Alexander's tenancy application process was straight-forward, accessible, and quick. Gill Robertson-Cree, our Application Advisor, made what can be a daunting process an absolute pleasure. She was so kind, responded extremely promptly, and made everything as easy as possible for us. We can't wait to move in. Thank you!
Thank you, Aischa, for this excellent review. We will pass this onto Gill and the Team.
5/5
GoogleProperty Sale Transaction. Sarah and her team were very helpful and efficient - would happily recommend
Thank you, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotAvoid renting with them if you can
They had a good selection of properties and found what seemed like a nice flat with them, the problems started when we moved in.First the roof leaked as a constant stream of water into one of the bedrooms each time it rained, this was initially brushed off as “unusual high amounts of rain” to a low priority problem and only got fixed 1 month after reporting and constant pestering. This was followed by a leak from our bathroom to the flat below, which meant we couldn’t use it for 2 months before it was fixed. Then the simple problems of a blind falling off the wall in one of the bedrooms took two months from reporting (and pestering) to being fixed, this impacted privacy and made sleeping for night shifts difficult.We initially stayed as we were told they were working on a compensation package if we did, which inevitably never came. If I could sum it up it would be looks good initially, but they are very slow at dealing with any big or small problems, which is kind of the opposite of what you want as tenants and I would avoid if you can find properties with other companies!
I am disappointed to see that you have been unhappy with the service that we provided you during your tenancy. I would like to discuss this with you directly to get some further information, you can reach me on 0131 524 1337 or kevinfraser@djalexander.co.uk . Thank you, Kevin Fraser, Head of Property Management
5/5
Trustpilot10/10 ⭐️
I had an excellent experience with DJ Alexander. Agent Jen Cabrera Tejera gave me excellent support and attention during the application process for my new property. On the day she handed me the keys she was very clear and helpful with information about the property.10/10 ⭐️
Thank you, Jessica, for this excellent review. We will pass this onto Jenn and the Team.
5/5
TrustpilotGreat service from Dale in Maintenance
the boiler in my rented property (I am the landlord) packed in. Dale from the maintenance team was extremely helpful - helping with getting a reputable engineer to give a 2nd opinion and then managing the process of getting quotes and getting the work completed quickly and efficiently. Hassle and stress free for myself (other than the cost :-) ) thanks Dale !
1/5
TrustpilotTerrible terrible terrible
Terrible terrible terrible. By far the worst letting agent I have had the misfortune of managing my property. Unprofessional chaotic, unresponsive and non customer centric. Run far far far away from this shower of cowboys.
Thank you, James, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotAmazing Efficiency
Ramya Peela was very quick and efficient in assisting us with our current maintenance issues at our property.
5/5
TrustpilotI'm grateful to Cara Jenkins who…
I'm grateful to Cara Jenkins who explained me the policy related Guarantors. Apparently, you do not need one if pre-paying for 6 months. Before that, I had a phone conversation with a person (did not ask name) who told me that even if I pre-pay for 12 month there is no chance I can rent without a UK based guarantor.Five stars to Cara , 0 stars to the other guy.
Hi, thanks for the great review. I will make sure to pass this feedback on to Cara.
5/5
TrustpilotFaboulous!
Carol and the whole team at DJ were absolutely fabulous to work with. I have been renting with DJ for 2.5+ years, and they made the process of my partner moving in as smooth as possible. Definitely recommend!
Thank you, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotSarah McIntyre was extremely efficient…
Sarah McIntyre was extremely efficient and thoughtful in her advice. After not being able to sell the previous year, she managed to create the situation where the flat was sold within three months. Excellent service.
Thank you, Brian, for this excellent review. We will pass this onto Natalia and the Team.
5/5
Trustpilot5 ⭐️ Team
We have had a fantastic experience with DJ Alexander throughout the application and referencing process. Laura Mctaggart and Ellie McVitie are both absolute credits to their teams, and we could not have completed what could otherwise have been a very tricky and stressful process without their assistance. Thanks!
Thank you, Anna, for this excellent review. We will pass this onto Laura, Ellie and the Team.
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