Trusted Agent profile · Edinburgh
★★★★★
1,640 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,640 reviews on two platforms, including 111 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotA very effective knowledgable and friendly service
Yasser and his team took over the sale of my flat after an unhappy experience with another company. They organised an immediate flow of serious viewings and kept me me fully informed through to the successful sale.
Thank you, Andrew, for this excellent review. We will pass this onto Yasser and the Team.
1/5
TrustpilotLANDLORDS STAY CLEAR!
LANDLORDS STAY CLEAR!I have been a Landlord for 28 years and have never dealt with such a useless Estate Agency.INCOMPETENT:- Badly designed app cause havoc; from tenants signing up to having access to statements, certificates and inspections.Since its crash, it seems they have no backup.- They have no record of an inventory for my furnished flat; so now that the tenant has moved out without giving notice and taken my Wooden Double Bed frame with him;DJ Alexander’s reply is. The tenant said he found it outside the property???So DJ A wants me to believe that my previous tenant moved the frame outside for the new tenant to find???DJ A obviously then had viewings of my flat with a mattress on the floor, like a squat? And nobody at DJ A checks the inventory or get the tenants to sign it?- Internal communication within DJ A is based on passing the buck to the next person.DEVIOUS:- From letting a flat for £840 per month I mostly received less than half of that after deductions this year.- I doubt that the back ground check on my last tenant was done properly as he has* Left without giving notice * Not paid for the 10 days in May which he did occupy the property.* Removed my Wooden bed frame and then have DJ A cover for him with excuses like; it was left outside.* Gary at DJ A suggests that I claim on the no deposit scheme after DJ A has sent a maintenance guy to fix the faulty boiler etc. Mmmm, that just sounds off.Why did the tenant not report that the boiler is faulty?DJ A maintenance will go in, fix ‘things’, send me a bill and then I can try and claim it back. WowSo now I’m flying up to Scotland to sort this mess out.When I started with DJ A in 2021 I thought their responses were up to standard, after the initial nightmare with the apropos app.In October 2023 I noticed things are getting wobbly.By January 2024 it was clear that DJ A is tumbling.Basically where I’m standing now; it’s unpaid rent and furniture stolen!I’m changing Estate Agents before this gets totally out of hand.
Dear Andrirona, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotI recently had the pleasure of…
I recently had the pleasure of experiencing exceptional service from the DJ Alexander maintenance team, specifically Dora Alves. After discovering a carbon monoxide fault with my stove, I was understandably concerned. Dora and maintenance team promptly addressed the issue, taking immediate action to ensure my safety. She arranged for a replacement stove and managed the entire process with remarkable efficiency and care.Her professionalism and dedication were evident throughout the experience. She communicated clearly, kept me informed at every step, and ensured the remediation process was seamless. Her swift response and attention to detail provided immense peace of mind during a potentially dangerous situation.I am incredibly grateful for the outstanding service provided by Dora Alves and the DJ Alexander maintenance team. Their commitment to excellence and customer safety is truly commendable. Thank you, Dora, for your exceptional care and prompt action.
Thank you, Asfand, for this excellent review. We will pass this onto Dora and the Team.
4/5
TrustpilotMy agent Maisie Kidd was really helpful…
My agent Maisie Kidd was really helpful and made me feel safe during the process as I was in an unstable situation because of a change of names in the tenancy agreement. Everything went easy and straightforward and she made it very easy and quick for us. Great service.
Hi, thanks for the feedback. I will make sure to pass this onto Maisie.
5/5
TrustpilotDJ Alexander is Awesome!
Eve Mack (Property Manager) was active and supportive during the early tenancy confirmation days. Her coordination helped us to make decisions and take action on related things in a timely manner. Thanks to the DJ Alexander team, including the field personnel who showed us the property.
5/5
TrustpilotBoiler fault resolved so quickly
We were having issues with our boiler and Norman was incredibly friendly and helpful, kept us updated on the progress of the job and had organised a new boiler install within days. Really appreciated the swift resolution of the issue.
Thank you for this excellent review. We will pass this onto Norman and the Team.
5/5
GoogleYasser, Natasha from Temple & Co Solicitors and Abby managed to sell my property in less than a month with entry date in three months exactly. I couldn't ask for a better service! Very recommended
Thank you, Enrico, for this excellent review. We will pass this onto Yasser, Natasha, Abby and the Team.
5/5
TrustpilotDJ Alexander have been absolutely…
DJ Alexander have been absolutely fantastic at helping us secure our flat. The process was stress-free and easy. The property manager Natalia was incredibly helpful and welcoming. I would highly recommend anyone to go through this agency when looking for a property in Edinburgh.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotStephen was extremely helpful and…
Stephen was extremely helpful and guided us through the whole process. He was very efficient and responsive to any queries we had and made the whole process as stress free as could be hoped
Thank you, Matt, for this excellent review. We will pass this onto Stephen and the Team.
5/5
TrustpilotA LONG STANDING RELATIONSHIP
Have dealt with D J Alexander since 2011 and they have provided a first class service as our letting agents. We have now sold our apartment and Catherine Bruce and her team handled the sale in a professional manner resulting in a sale within 14 days. We have no hesitation in recommending D J Alexander as letting agents or in dealing with a sale
Hi Gordon, thanks for the great review and we were happy to help you both in lettings and sales.
5/5
TrustpilotVery helpful and approachable
India Hale was extremely helpful during the application process and answered any queries we had after move in, in a friendly and polite manner.
Thank you, Brodie, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotGood Transition: England To Scotland
I relocated all the way from England to Scotland as a result of job employment and having Carol Clark processing my Application form has been a very excellent transition for my family. Everything (less then 10 days) was fast and speedy from the day I submitted my form.Great customer service as well from Stephanie McMillan as well, very open and always ready to assist. I can see professionalism in there work and team working spirit.
Thank you, Fundel, for this excellent review. We will pass this onto Carol, Stephanie and the Team.
5/5
TrustpilotSmooth and Swift- ft.John, Chloe and Gemma
Me and my friend just locked in on a property which was listed by DJ Alexander. The whole experience has been very swift and methodical. Beginning with the property manager who showed us the property- John Sturgeon. He helped us view the property and answered all our doubts. He readily picked our calls and was sweet throughout the process. He was professional about everything and provided us with sound advice whenever we reached out. Now, next onto our agent who helped us with the entire documentation process- Chloe Mitchell. She was very cooperative. She also was readily available to answer our doubts and communicative about the process. She really ensured that each step of the checks happens in a proper way. She was also very helpful throughout. Also shout-out to Gemma, who showed us the property on the day we were handed over the keys, she was super sweet and showed us all the ways and made us feel confident that we can finally move in now happily. The platforms at DJ Alexander that are in place are really helpful and not at all cumbersome, they help in carrying the whole documentation phase quickly. I would suggest people to refer to these guys for finding the best property.
Thank you, Tanmeet, for this excellent review. We will pass this onto John, Chloe, Gemma-Louise and the Team.
5/5
GoogleVery responsive and friendly service. Can thoroughly recommend.
Thank you, Alexandra, for this excellent review. We appreciate your feedback.
5/5
TrustpilotFlat Inspection
Had my flat inspection with Oliver McTurk. Oliver was very friendly and helpful. That was a good experience. Many thanks!
Thank you, for this excellent review. We will pass this onto Oliver and the Team.
5/5
GoogleWhat a very pleasant experience dealing with Sarah McIntyre and Kaiya Rae when selling our property recently. Nothing was too much trouble and all questions and emails were answered promptly and to our satisfaction. I would definitely recommend the service provided by DJ Alexander, and their team, many thanks. Kenny & Penny
Many thanks Kenneth for you lovely feedback! We are glad we could assist you with selling your property and great to hear you found your experience very pleasant and would be happy to recommend us. Much appreciated! Best wishes, Melinda, Sales Director
5/5
TrustpilotBy far the best letting agencies I've had in 5y..
I have changed letting agency I believe 3 times over 5y. And DJ has been by far the best. Tools are in place to reach out in case of requests, issues are treated timely, and I always got a feedback.I have been particularly satisfied with Amy Vass who has helped ++ with my end of tenancy (which not an easy one...).I am actually quite sad to leave the property; both DJ services and the owner were serious in their follow up ; and the flat was stunning. Thanks for everything DJ has covered for me in the last years.
Thank you, Karima, for this excellent review. We will pass this onto Amy and the Team.
1/5
TrustpilotTerrible
Terrible. Was applying for a flat in Edinburgh. A John Sturgeon sent me an application form which I returned (ID, bank statements etc) never to be heard from again. Sent a follow up email - still nothing. That was over a month ago. Complete and utter waste of time.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotVery clear and straightforward viewing…
Very clear and straightforward viewing process. Kieran was very helpful and approachable during and after the viewing. We enjoyed the experience as our questions were answered quickly and professionally! Thank you.
Thank you, Vitali, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotYOU ARE THE BEST
My journey with DJ Alexander started when I attended a viewing with Ryan and I found that the place was a bit small for me. Ryan promised to get me something that will suit my specifications and truly he did. RYAN, thank you for being nice, professional and amazing. He followed me up and booked another viewing for me with Kieran, who turned out to be another great and exceptional person. Kieran started the application process and YASS the application Advisor took over. Gill Robertson Cree!!!!! I’m screaming your name here. Thank you for being kind, patient, friendly and efficient. From start to finish, these three people were incredibly supportive and attentive, making the entire process seamless. Their professionalism and dedication ensured that every aspect of the letting process was handled smoothly, leaving me stress-free and confident in their expertise. I highly recommend DJ Alexander and their team to anyone seeking a hassle-free letting experience.Medinat
Thank you, Medinat, for this excellent review. We will pass this onto Ryan, Kieran, Gill and the Team.
5/5
TrustpilotGemma-Loiuse, Kieran Porteous & Gill Robertson-Cree
We got selected for this property having met Kieran at the viewing, and it was time to go through the renting process. Here, we were lucky to have the most amazingly kind, patient and understanding Application Adviser in Gill Robertson-Cree. I cannot over-emphasize how extremely respectful and calm she was trying to help get our application over the line as we struggled with certain aspects of it. It was such a pleasure working with her.Did I say it all started with the amazing Gemma-Louise? She won't remember the role she played and that's what makes it an even more beautiful experience.Amazing humans they got there at DJ Alexander!Oluwafemi
Thank you, Oluwafemi, for this excellent review. We will pass this onto Kieran, Gill, Gemma-Louise, and the Team.
5/5
TrustpilotGreat Service with Caroline Connelly
Caroline Connelly helped me within DJ Alexander, providing fantastic, friendly, and professional service that made the process feel very easy. She is super responsive and very easily reachable, and I would highly recommend her services. Thanks so much Caroline!
Thank you, Jess, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotChloe Mitchell was great
Chloe Mitchell was really quick at responding to all of my questions! She made the process much easier than i’d imagined.
Thank you, Eve, for this excellent review. We will pass this onto Chloe and the Team.
5/5
GoogleI recently sold a flat in Edinburgh through D J Alexander who I found to be efficient and courteous throughout. I dealt primarily with Sarah McIntyre and Abby Grigg who were both highly professional, ably supported by Sara Rankin. I have no hesitation in recommending them.
Thank you Eddie for your kind words and recommendation, much appreciated! Best wishes, Melinda, Sales Director Scotland
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
