Trusted Agent profile · Edinburgh
★★★★★
1,640 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,640 reviews on two platforms, including 111 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotAsif was absolutely amazing in making…
Asif was absolutely amazing in making our move as stress free as possible. He was professional throughout. He listened and acted to suggestions as well as providing advice and support. He is extremely personable and always available for any questions. Definitely recommend to anyone looking to rent a flat.
Thanks for the great review. I will pass this onto Asif.
5/5
TrustpilotLaura Mctaggart and Imran Iqbal
Laura Mctaggart and Imran Iqbal were exceptional in their support, understanding and great customer service skills to help me and my wife to move into a new place. I really appreciate it and hope your managers recognise how much of an asset yous both are! Thanks again U&S
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotReference check admin fee outrage
I asked openrent to reference check one of DJ Alexander’s tenants at the Edinburgh branch. They ignored this request, and when I asked the tenant to makes enquiries with his letting agent about what was holding things up, they informed him that he would have to pay a £30 admin fee to DJ Alexander before they would release any information about the tenant. Compete ignorance and taking advantage of a tenant in a comprisable situation!!
Dear John, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGreat customer service and system.
Our move in and viewings were very pleasant. Our property manager, Oli, was very welcoming and friendly. Which made the overall process better to go through. Would definitely use dj Alexander for future rentals.
Thank you, Alistair, for this excellent review. We will pass this onto Oli and the Team.
5/5
TrustpilotHelpful, Efficient, & Kind.
Laura McTaggart from DJ Alexander has been a true gem during the early stages our move-in process. Her kindness and willingness to help has made the experience feel a lot more navigable, as she is incredibly efficient, addressing all our questions (which have been, on occasion, quite obvious or niche) very promptly. Laura’s support has been taking a lot of stress off our shoulders and therefore, both me and my flatmate are extremely appreciative of her work.
Thank you, Rebecca, for this excellent review. We will pass this onto Laura and the Team.
3/5
TrustpilotWonderful service from the Edinburgh…
Wonderful service from the Edinburgh Lettings team. However, when it come to offer stage, everything was slightly mismatched and somewhat confusing for me as the person enquiring and wanting to live in the property. My offer was put forward despite being told we should wait for a document from my solicitor, being told my offer was fine and it was being sent over. I was then told it was looking like no to that property as the landlord had a lot of questions? I was not told what these questions were and absolutely no correspondence since. I can’t say my experience with the DJ Alexander Edinburgh Lettings team has been pleasant at all.
Dear Luis, Thank you again for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotI have just recently viewed one of the…
I have just recently viewed one of the property in Edinburgh. Good service, swift response. Cameron Lindsay was very professional and helpful.
5/5
GoogleMatthew our agent at our viewing was great
Thank you, Annabel, for this excellent review. We will pass this onto Matthew and the Team.
5/5
TrustpilotApplication Process
Asif Mohammed was incredibly helpful in pushing our application for a flat through. Additionally, he helped arrange an ideal move-in date as both of us are away for the coming weeks. The communication during the viewing and application process made the ordeal of trying to rent in this city far easier.
Thanks for the great review. We will pass this onto the Asif.
5/5
TrustpilotExcellent viewing
It’s a really nice viewing today. Sarah was so thoughtful and considerate, she came down to check on us herself when we hadn't been able to get on because of a doorbell problem and answered my questions carefully. As an agent I thought she was really excellent and lovely.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotExcellent support throughout the application process. Thank you Laura!
Recently I applied to rent a flat through DJ Alexander and Laura Mctaggart was my dedicated assistant throughout the process. Laura was personable, quick to respond, patient and dreadfully efficient. I can't thank her enough for her excellent support during quite a stressful few days.
Thank you, Rita, for this great review. We will this on to Laura and the Team.
4/5
TrustpilotIn praise of Kjartan Behm
I am writing this review specifically to praise one member of DJ Alexander's staff, namely Kjartan Behm, who, over eight years, has been far and away its most honest, keen, clear, sharp, witty, helpful, and direct member of staff. Tip-top fellow.The overall company, I'm not too fond of, it has a tendency towards hefty bureaucracy, and corresponds with the stick, rather than recognizing tenants are its business and pay its bills. But at times it has some excellent staff who break through the corporatese to actually get the work done.Kjartan stands out, however, as its finest example of a man getting the job done and being a tip-top human to boot, so chapeau to him indeed.He made everything from start to finish work.
Thank you, Oisin, for this excellent review. We will pass this onto Kjartan and the Team.
5/5
TrustpilotReview of experience
James was really knowledgeable about the flats and areas, even drove me to the viewing and back. Very personal so made the viewing really comfortable.
Thank you, Alexandria, for this excellent review. We will pass this onto James and the Team.
5/5
TrustpilotQuick results from DJ Alexander…
Jenni Flynn was really helpful in getting my boiler service carried out quickly for me. New tenants moving in soon so time was a factor. Well done to her.
Thank you, for this excellent review. We will pass this onto Jenni and the Team.
5/5
TrustpilotI believe Stephen Lawson is providing…
I believe Stephen Lawson is providing an outstanding service, I’m a landlord using DJ Alexander for their lettings services and the main reason I started using them is due to Stephen as I found him extremely helpful, personable and very knowledgeable and he truly goes above and beyond. He keeps on providing great service and support, so I can’t thank him enough, very pleased.
Hi, thanks for the great feedback and sharing the service that Stephen has offered. I will make sure I pass this onto Stephen.
5/5
TrustpilotVery good agency
Best application process I had so far. Very fast and explanatory in every step. Carol was very supportive in our application process and very responsive to our queries. I highly recommend Dj Alexander.
Thank you, Leonidas, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotAmy Taylor and her team have been…
Amy Taylor and her team have been amazing to deal with on so many different issues. They are extremely knowledgeable and are very friendly and nothing is any trouble.
Thank you, for this excellent review. We will pass this onto Amy and the Team.
5/5
TrustpilotImran Iqbal went above and beyond by…
Imran Iqbal went above and beyond by patiently answering all the questions I had about the property I was viewing, which I ended up moving into. He also came through for a routine inspection for the property and he was very professional and friendly. Thank you!
Thanks for the great review. I will pass this onto Imran.
5/5
TrustpilotGreat service, thorough walkthroughs, hospitable.
We have had 2 viewings with DJ Alexander, with Eilidh and Blair. Both have been very hospitable and walked us through the apartments to provide context and detail. This has been above and beyond any of the other letting agencies we have used. Both Eilidh and Blair were very professional and were able to answer all our questions. This gave us a lot of confidence in moving forward with the company.
Hi Malcolm, thank you for the great review!
5/5
TrustpilotI was looking for a flat in Edinburgh…
I was looking for a flat in Edinburgh and I had a success from just a first viewing. DJ Alexander promptly scheduled a time slot for me and Ellie, property manager, showed me around and was very helpful afterwards during the submission of the application. The application and referencing process went very promptly and smoothly as well, facilitated by application advisor Gill. I am very pleased and look forward for moving in soon.
Thank you, Maxim, for this excellent review. We will pass this onto Ellie, Gill and the Team.
5/5
TrustpilotBoth Sarah and Abby were very helpful…
Both Sarah and Abby were very helpful indeed. Abby helped to get my property on the market quickly and efficiently and Sarah was a pleasure to deal with throughout the sale process. Very responsive and professional - I would recommend.
Thank you, Stuart, for this excellent review. We will pass this onto Sarah, Abby and the Team.
5/5
TrustpilotKieran Mooney was all shades of awesome!
Kieran Mooney was so helpful,responded to all my million questions. Its my first time renting with DJ Alexander but meeting Kieran gave me an awesome impression about the agency. I'm optimistic that this is the start of a smooth renting experience.
Thank you, Damola, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotGreat viewing
Imran Iqbal was very helpful in showing us around the property, and he answered any questions we had. The process from viewing to having an offer accepted was fast and smooth!
Thank you, Harry, for this excellent review. We will pass this onto Imran and the Team.
5/5
TrustpilotExcellent Service
I am writing to express my sincere appreciation for the exceptional service provided by Amy Voss, who has consistently demonstrated the highest level of professionalism and expertise throughout our business relationship.Amy's guidance and support have been invaluable, and her unwavering commitment to integrity has been evident in her approach to even the most challenging situations. Her straightforward and efficient manner has instilled renewed confidence and satisfaction in the services offered by DJ Alexander.I extend my gratitude for the outstanding contributions of Amy Voss and look forward to our continued collaboration.Thank you.
Thank you, Stuart, for this excellent review. We will pass this onto Amy and the Team.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
