DJ Alexander Edinburgh reviews

★★★★★ 1/5

Trustpilot

Absolutely awful company

Absolutely awful company. By far the worst letting agency on the market. Literally rob peoples deposits, So many others say the same thing, and they are literally the reason letting agencies get a bad rep. We left our apartment in immaculate condition, better than when we received it, which we have photo and video evidence of, yet they still deduct money from the deposit, so there is literally no point in cleaning your apartment when you leave as they will still deduct money from your deposit. STAFF was also terrible to deal with, taking ages to reply and not helping whatsoever. AVOID.

Mark · 4 October 2024

★★★★★ 5/5

Trustpilot

Letting a flat as a student

The experience has been really nice. The property manager Kieran Mooney was helpful throughout the whole process and explained in detail how, as a student, I would be renting my flat and helped advise what information I needed while also being patient during my awkward questions. Enjoying my experience so far

Iconoclastic · 25 September 2023

★★★★★ 5/5

Trustpilot

I recently agreed a let with DJ…

I recently agreed a let with DJ Alexander. Booking a viewing was very straightforward.After being accepted Laura McTaggart gave me call and an email. She was extremely helpful throughout the whole process. She called me with updates and to check in through out. I felt in very safe hands.Laura sent me through tips for getting everything set up in my new property and there system allowed me to switch energy and set up broadband ready for my move in date.This has been a much better experience than my previous letting agency.

David · 2 October 2024

★★★★★ 5/5

Trustpilot

Lovely treatment from Kieran Mooney

Lovely treatment from Kieran Mooney! He explained all details really well and was very friendly and cheerful. We are now in the process of making on of DJ Alexander’s flat ours and Kieran is doing the most to help!

Odessa · 5 June 2024

★★★★★ 5/5

Trustpilot

D J Alexander more than just an estate agent

This company went far beyond what we expect of an estate agency. I want to give a great big thanks to the staff that we have dealt with over the last few years Yasser, Guilia ,Sara, and Ashley, they are all first rate, they pulled out all the stops when we had a problem with water ingress in a flat we were selling recently, thanks to these guys we managed to complete the sale. Thank you all you did a great job.

NCS · 1 October 2024

★★★★★ 5/5

Trustpilot

We had a lovely experience with DJ…

We had a lovely experience with DJ Alexander, they are helpful throughout the whole process and made it completely stress free. We dealt with Laura McTaggert and she was so lovely and friendly when we were dealing with her.

Rebecca · 4 June 2024

★★★★★ 5/5

Trustpilot

Gill the absolute gem!

Gill made our first renting experience so easy and stress free. She has answered all our questions and taken time to help us through our journey. She is an absolute credit to the company and I highly recommend their service.

Lewis · 16 May 2024

★★★★★ 5/5

Trustpilot

DJ Alexander Exceeding Expectations

Fraser Baxter (End of Tenancy Property Relationship Manager).

Liz · 4 September 2026

★★★★★ 5/5

Trustpilot

Hi Team

Hi TeamWe had Alexandra today, 26-Sep at our home for inspection, she was very professional in carrying out the inspection and asked us if we have any maintenance issues to report to the maintenance team and was noted all our points which is very pleasant and kindful and then she successfully reported to the maintenance team and also spoken to the landlord for the points discussed today, and confirmed us via email, much appreciate the work and we value her work.Kind regards Mohamed

Mohamed · 26 September 2024

★★★★★ 4/5

Trustpilot

Recent Inspection

We have been renting a property through DJ Alexander for almost 3 years, the service has been fine with issues addressed. Special mention to Elaine Thomson who carried out our most recent inspection in a professional and polite manner with great follow up. Thanks Elaine

Keith · 26 January 2024

★★★★★ 5/5

Trustpilot

Ellie was so kind and patient with me

Ellie was so kind and patient with me. She explained to me how I should go about my application as a student who is completing soon, this is information I was not aware of. Thank you

ESTHER · 17 July 2024

★★★★★ 5/5

Trustpilot

Inspection

Very cooperative company, friendly and supportive staff.

Richard · 8 September 2026

★★★★★ 1/5

Trustpilot

DJ Alexander were incompetent and…

DJ Alexander were incompetent and unprofessional from the start. Went to view the property and letting agent left three of us waiting outside for ten minutes, before someone called and said the landlord was inside, why not greet the viewers at the door? Viewed the property and decided to go ahead, asked the agent to proceed with an application, the agent said he had sent an email with my application, I later realised he hadn't, I called to resolve this and was told to wait, waited until the next day and asked for another application, so had to chase this up.. filled it out within 20 minutes and was told in the next hour I had been successful. Then the agent called me telling me the house was on a pro rata rate, meaning I had to pay two months upfront and the deposit, no mention of this on their advertisement or at the viewing! Highly unprofessional. Called and spoke to an agent regarding the situation, who apologised and said it was a mistake, that the rent was due on the 1st of each month but move in date was the 9th, I asked if I could move in on the 1st, so I didn't have to pay two months upfront.. to which the agent replied no it takes a week to draft up a lease and get the property cleaned and we are short staffed. It's no wonder the way the business is run, they can't keep staff. The date is the 20th of September then can't draft a lease and clean a property by the 1st ! It's as if they don't want anyone to move in. So they expect you to pay a full month's rent on the 9th and pay the rent for November on the 1st, plus the deposit and miss out on 9 days rent paid. What an absolute incompetent letting agent. Landlords using this letting agent will be very let down, losing good tenants to their laziness and untrained staff.

Emma · 20 September 2024

★★★★★ 5/5

Trustpilot

Great experience with Chris McHenry, Edinburgh

A great experience with Chris McHenry of the Edinburgh office. Chris was friendly, quick to respond, straightforward and a clear communicator. I've rented for 6 years now and this was my best experience yet.

Duncan · 18 August 2024

★★★★★ 5/5

Trustpilot

Tenancy process with Carol

We were taken through the process by Carol. She was really helpful, friendly and patient with every step and helped us secure our tenancy despite our very short deadline and lots of things to get done. She accommodated me and my flatmate individually based on the fact I worked on site where I can’t answer calls and my flatmate wfh. Thank you for making the process a lot easier and less stressful than I’d anticipated.

Maryam · 3 December 2024

★★★★★ 5/5

Trustpilot

Asif Mohammad - Lovely Property Manager

We wanted to express our appreciation for the property manager Assif Mohammad at the Edinburgh branch.He was approachable and professional during viewing, and went above and beyond to assist us to secure a flat to rent and ensure that it would be in excellent condition before we moved in.Thanks Assif!

L · 22 September 2023

★★★★★ 5/5

Trustpilot

Great service throughout

Great service throughout, from the viewing to signing. Extra thanks to Brandon Wiseman for his welcoming walk through of the flat, and willingness to answer any and all questions!

Dean · 29 October 2024

★★★★★ 5/5

Trustpilot

Brilliant experience

Experience from start to finish of finding the flat was brilliant and second to none. Huge shout out to Natalia for how hugely helpful she was throughout the process in sourcing the flats and arranging the viewings etc, she provided a brilliant service. Would never hesitate to use DJ Alexander moving forward.

Mr · 25 July 2023

★★★★★ 5/5

Trustpilot

Helpful and responsive customer service

I recently contacted DJ Alexander regarding a neighbour dispute and was fortunate enough to be helped by Sophie, who couldn’t have been more responsive and understanding. Would recommend!

Shelley · 12 November 2024

★★★★★ 5/5

Trustpilot

Alexandra is amazing

Alexandra is amazing. She is very nice and helpful. She helps me a lot on negotiating with the landlord about the starting time of the rent.

Liang · 11 December 2024

★★★★★ 5/5

Trustpilot

Great experience!

A very smooth process when getting a flat through DJ Alexander. The property manager Natalie was very helpful in supporting me through my application. When this was accepted, Laura was great in guiding me and my flatmate through the application and reference process. All in all great experience!

Louis · 1 November 2023

★★★★★ 1/5

Trustpilot

Disappointing maintenance response to issues

The maintenance team consistently downplays reported issues, often advising us to "adjust and wait," which can lead to delays of a year or more before anything is resolved, if at all. Many times, we are left to handle repairs on our own due to the lack of support. Additionally, I have concerns about whether these issues are even communicated to the landlord, and their contact information that was not provided in the rental agreement, makes it seem questionable.

Stephen · 26 October 2024

★★★★★ 5/5

Trustpilot

property viewing review

Diane was an great property agent during our recent property viewings.She was attentive, and incredibly patient, ensuring we had all the information we needed and never rushed us. Her insights into each property helped us greatly in our decision-making process.

Jiayi · 18 April 2024

★★★★★ 5/5

Trustpilot

Great staff took good care of us when…

Great staff took good care of us when letting our first flat. Imran Iqbal, Natalie Cotton, and Calumn Robertson were helpful, detailed and great at communicating. Thanks so much

Matthew · 22 October 2024