Trusted Agent profile · Edinburgh
★★★★★
1,640 reviews across 2 platforms
1 Wemyss Place, Edinburgh, EH3 6DH
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at 1 Wemyss Place, is rated 4.4 out of 5 across 1,640 reviews on two platforms, including 111 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotI would like to say I really have a…
I would like to say I really have a good experience with DJ Alexander. Everything is in order and quite efficient.And Laura Mctaggart guided me through during the application and reference check. Many thanks for all her help and patience.
Thank you, Cathy, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotI had a very nice experience with DJ…
I had a very nice experience with DJ Alexander for my renting contract and move in process. Carol Clark was my application advisor. She did everything very quickly. Thanks a lot.
Thank you, Amin, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotApartment for rent
Hello. I would like to thank the DJ Aleksander Agency and especially Mrs. Laura Mctaggart for the good work done. Thank you for the entire process of renting an apartment, everything was explained well by Mrs. Laura step by step. I give you 5 stars. Well done.
Thank you, Jaromir, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotOutstanding service
Sometimes, when things don't go as smoothly as one wants, it takes an individual to go the extra mile to make things work. For a CEO to get involved in what was a minor issue shows what an excellent company DJ Alexander is. For the CEO to choose Ashley Smith to sort the issues shows he also knows his staff well. Top Drawer. Ashley Smith was outstanding. Efficient. Professional. And effective.
Hi, thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotFantastic help and support in every…
Fantastic help and support in every situation.
Thank you, Gabriela, for this excellent review. We appreciate your feedback.
1/5
TrustpilotThe incompetence of the agency and…
The incompetence of the agency and their staff is absolutely appalling. I’ve been renting through them for about 2.5 years now and this will be the last time once I found another property. I’d suggest anyone to stay away from them if you value your time and money. The repairs are taking months to be completed the joiners they work with lack of competence to even get the smallest repairs completed. I have reported a few small issues almost 3 months ago and yet nothing has been done. Even when you submit the repair request they have a nerve to question if the repair is necessary such as replacing a mouldy shower sealant after living in the property for almost 3 years. I have also reported an issue with the rats outside the property last year and they said that nothing can be done about it because the SOURCE is another office building, which is a few meters away. This is not only a very unpleasant issue but also it can be very dangerous as rats can carry many sort of diseases. I never thought that living in the Edinburgh city centre and paying a massive amount of money for rent would have to deal with such problems.One of their managers should be fired for the way she speaks with customers and the lies she’s making up.I will be reporting this agency and also seek a legal advise for the breach of the contract. Absolute joke of the agency.UPDATE!I find it absolutely weird and creepy that the manager I have noted in my original review keeps looking at my profile on LinkedIn or even had a nerve to look me up in the first place after I left the review. Absolutely ridiculous how unprofessional your staff is and who you employ. I left a google review which contains the name of the manager and will be sending a letter to their head office too.
Dear Sonata, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotHayley Wylie-Allan from the property…
Hayley Wylie-Allan from the property support team assisted me recently and she was beyond AMAZING A+++++++ I could not be happier with the service provided :)
Thank you, Rob, for this excellent review. We will pass this onto Hayley and the Team.
5/5
TrustpilotGreat, professional and responsive agency!
I would like to let all know that from my point of view, this is one the best agencies I had the chance to rent a property from, as my application process time was short and smooth. I would also like to add, that the staff, Lee Charlton, our Application Advisor is super professional, kind and responsive. I strongly recommend this agency to everyone and I hope you find my review useful :)
Hi Keyhan, thanks for the great feedback and we are pleased we could help support you get a property. I will make sure we pass the feedback onto Lee as well.
5/5
TrustpilotSmooth and Professional Customer Experience
From the first contact with Oliver to the experience with Chloe, the customer journey has been superb. Chloe has showed care and professionalism all the way. I wish we could do more, thank you Chloe. I will recommend you any day.
Thank you, Alfred, for this excellent review. We will pass this onto Oliver, Chloe and the Team.
5/5
TrustpilotCarol was an amazing personal touch to…
Carol was an amazing personal touch to getting our tenancy sorted. She conducted herself with the utmost professionalism and kindness and is certainly an asset to the DJ Alexander team.
Thank you, Orla, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotAnnual Flat Inspection
I recently had my annual flat inspection and as usual DJ Alexander were very efficient. Ellen who conducted the inspection made sure to follow up on the issues raised and informed me of the current situation.
1/5
TrustpilotVery disappointing services
Very disappointing services. I vacated the house on 6th August 2024. Till today I am chasing these guys to get my security deposit amount. Everytime they are telling that they are working with Landlord to get the details. Its really a pathetic experience. They were not ready to give the keys before making the deposit but now its been more than 3months and still chasing them to get updates. I would suggest dont go the houses letted by this agency.
Dear Basavaraja, Thank you for taking the time to leave a review.We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards, DJ Alexander Customer Service
5/5
GoogleWe recently sold a property that we owned in Edinburgh and i would like to record my appreciation for Keiran Porteous's wonderful service and his professionalism throughout the whole process.
Thanks so much George for your lovely feedback about Keiran! Glad we could assist and you were pleased and impressed with the service you received. Best wishes, Melinda
5/5
TrustpilotA big thank you
A big thank you to Laura Mctaggart she was amazing! She was patient explained everything to detail and the process was super easy. And to Mark Hall for being so kind. I had a great experience it was stressful from booking viewing and securing a place but they helped me through it.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI worked with Craig regarding ending my…
I worked with Craig regarding ending my tenancy and he went above and beyond to meet my specified needs with my landlords during a difficult time to move. He helped me arrange appropriate times to get my furniture collected by a charity shop. Such a reassuring experience with him.
Thank you, Phil, for this excellent review. We will pass this onto Craig and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotRecently checked into a new property as…
Recently checked into a new property as tenant. Diane and Caroline as property managers have been excellent in managing this. Diane was very quick in resolving flush issue with a vendor that I noted during jey handover
Thank you, Naveen, for this excellent review. We will pass this onto Diane, Caroline and the Team.
5/5
TrustpilotPositive experience
It was my first time with DJ Alexander and I had an excellent service. My application advisor Laura Mctaggart was very helpful and made the whole process nice and easy.
Thank you, Augustine, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotExcelent experience and smooth…
Excelent experience and smooth transition to receive the keys of the property! Ryan Cochrane is top professional, proactive and willing to give you a hand with any difficulties! Such a key asset for DJ Alexander !
Thank you, Eduardo, for this excellent review. We will pass this onto Ryan and the Team.
1/5
TrustpilotIt has been over a week since we moved…
It has been over a week since we moved into our apartment, and we are still not being supplied with the furnishings that were promised and are listed in our tenancy inventory. We are paying a significant amount for a furnished apartment, yet the essential items are missing, and maintenance has not been completed as agreed.Dealing with this letting agency has been terrible. I’ve had to chase contractors and DJ Alexander myself, without being provided any updates or information regarding what’s being done to resolve the situation. Their lack of communication and professionalism is unacceptable, and I have no confidence that this will be sorted any time soon.I would strongly advise potential renters to avoid this agency. We are currently seeking compensation, as we have not received the services we’ve paid for. This has been a deeply frustrating and disappointing experience.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotPrompt response
Prompt response. When I called for help I got it immediately. No wasting of our time atall. Overall experience is great. Gill Robertson is a sweetheart 🥰🥰 thank you Gill, I love you ❤️
Thank you, Adeola, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotThe whole process was simple
The whole process was simple, efficient and trustful. In case you have any issues, they will help you fix them. We were lucky that Carol Clark was amazing and helped us a lot throughout the process.
Thank you, Natalia, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotThank you for the wonderful service
Thank you for the wonderful service. A big shout out to Rosie H We owe you so much. You answered all our questions and numerous emails…we couldn’t have found a new flat without you. Thank you to Amber M and Giulia C. Both of you were so nice to talk to. Moving is a very stressful time and you both helped me a lot.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotSimplified Experience
DJ Alexander made the entire process of finding a flat, renting and moving very simple. Paige and Diane were fantastic both during the viewing and when I moved in.
Thank you, Roland, for this excellent review. We will pass this onto Paige, Diane and the Team.
5/5
TrustpilotWe had an excellent experience recently…
We had an excellent experience recently with Property Manager, Kieran Mooney. Kieran was friendly and helpful when conducting the viewing and his subsequent communication has been extremely polite and professional. Thanks for all your help Kieran!
Thank you, Mary, for this excellent review. We will pass this onto Kieran and the Team.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
