DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

Outstanding service from Catherine Bruce at DJ Alexanders

I have been using D J Alexanders to rent out my property for years and they are first class. They inform me of any repairs needed immediately and advise me of the best way forward. My flat is never empty for long and they are amazing at finding new tenants. I have recently asked Alexander’s to sell my flat and Catherine Bruce has sold it for me in less than a week. Catherine is unbelievably professional and keeps me informed at all times. She also sold my husband’s flat in record time with excellent service. I really cannot praise Catherine highly enough.

Collette · 24 March 2021

★★★★★ 5/5

Trustpilot

D J Alexander Estate Agents

I've been renting my property for almost 18 years and DJ Alexander have acted on behalf of my landlord since the merger of EPM and themselves. D J Alexander have been excellent. I deal with Richard Anderson a lot and I feel at ease speaking to him regarding anything. The maintenance team are excellent also. My daughter has just moved out with my granddaughter and D J Alexander secured a tenancy for her, 5 minutes away from me. Elaine showed us around and Rachael dealt with all the administrative paperwork. Both were fantastic. Since moving in there has been an issue with the boiler but due to COVID and Brexit the part is out of stock. D J Alexander arranged for 3 heaters to come which came from Argos.I highly recommend D J Alexander they give a first class service.

Suzy · 16 March 2021

★★★★★ 5/5

Trustpilot

We have been using DJ Alexander for…

We have been using DJ Alexander for years now with our property in Leith Walk, edinburgh.

Teethfaces · 3 September 2026

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, they cut corners, and will steal every last penny they can out of you

Robin · 3 September 2026

★★★★★ 5/5

Trustpilot

Caroline the estate agent was brilliant…

Caroline the estate agent was brilliant all the way through the process and was extremely helpful I’d highly recommend asking for her if you are going to go through dj Alexander , no detriment to the other agents but Caroline is one of a kind

Ryan · 30 June 2024

★★★★★ 1/5

Trustpilot

Very bad customer experience

Very bad customer experience. Gas Hob was not working and Agent who has dealt with my check in process knows that it was not working but wantedly didn’t inform me. Now it’s has been 5 days since I moved in and Gas hob is still not working and issue is not resolved

Prashanth · 13 February 2024

★★★★★ 5/5

Trustpilot

Great experience with Jen!

Thank you Jen for visiting our property for a routine inspection. Jen was kind and courteous throughout and we appreciate her taking our feedback back to the landlord, as well as having a clear communication channel with us - it's made us feel valued and looked after.

A · 21 May 2024

★★★★★ 5/5

Trustpilot

James was very helpful and informative…

James was very helpful and informative when we viewed 3 properties with him. He was friendly and gave us useful insights into the different properties, which helped greatly in us securing our property. It was a pleasure having him show us round these properties, thanks James!

Erica · 7 June 2024

★★★★★ 5/5

Trustpilot

DJ Alexander

Entire process with DJ Alexander went extremely smoothe without flaws from viewing to move in date. Special thanks to Ryan Cochrane who went out his way to get me settled in my flat. Readily available, prompt response and willing to help with anything. Thanks so much Ryan. Much appreciated, highly recommend.

Marcus · 1 March 2024

★★★★★ 5/5

Trustpilot

Seamless!

Sarah McIntyre was incredibly attentive. Always quick to pick up the phone, respond to my queries and talk me through each step of the process. I was honestly so impressed. When she was in leave, her colleague Elliot kept me informed and provided the same high standard of support. Seamless! Thank you so much 😊

Anna · 4 December 2023

★★★★★ 5/5

Trustpilot

Great Service from Anna Scott

Great Service from Anna Scott. Prompt, on time and kept me informed. Thank you

Gordon · 12 September 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience with… Excellent Service and Exceptionally Quick Resolution

I had a very positive experience with Ikenna Njoku, Property Relationship Manager. The washing machine replacement was arranged and completed within just a week, which was much faster than expected. Communication was clear throughout the process, and everything was handled efficiently and professionally. I really appreciated the quick response and smooth coordination. Thank you again for the excellent support and service.

Manish · 28 May 2026

★★★★★ 5/5

Trustpilot

Very organized

Very organized! Everything was clear and right on time. Appreciated the fast process and also the very many and much needed clear instructions. Laura Mctaggart was the perfect agent for the process. Thank you Laura.

Wendy · 20 November 2024

★★★★★ 5/5

Trustpilot

Lauren Mctaggart showed me around the property and supported our application. She was encouraging and helpful. She was prompt in her communications. She was friendly and reassuring. It was a remarkab

Lauren Mctaggart showed me around the property and supported our application. She was encouraging and helpful. She was prompt in her communications. She was friendly and reassuring. It was a remarkably smooth process given how hard the rental market can be. Thanks to Lauren and the team

Nici · 26 April 2024

★★★★★ 5/5

Trustpilot

What a fantastic company with lovely…

What a fantastic company with lovely staff. Gill Annand was so kind, friendly and helpful. I felt she really went above and beyond. Very clear communication, fast response time. I would highly recommend this estate agent :)

Pink · 15 October 2024

★★★★★ 5/5

Google

Excellent and very professional estate agency service provided by Yasser of DJ Alexander. Communication was very well handled between agency, conveyancing solicitors and me. Yasser also had to provide advice and guidance to a purchaser who was not familiar with the Scottish system which he handled with patience and professionalism. Very happy with the service.

Allan · 16 October 2025

★★★★★ 5/5

Trustpilot

DJ Alexander

We have experienced a smooth transition from our current tenancy with DJ Alexander to our new tenancy with DJ Alexander. Callumn Robertson was looking after us throughout our moving process and he definitely made everything easy for us and was extremely helpful.

Bethany · 18 July 2024

★★★★★ 1/5

Trustpilot

Incredibly poor communication and lack of clarity

TL;DRover the course of 6 weeks, the speed at which I received responses and the lack of clarity in those responses was just awful. Would definitely not recommend. 6 weeks to perform document checks vs 3 days with another Edinburgh based letting agent.It all started on 10th March where I inquired about 3 properties. I got no response whatsoever.In mid May, I inquired about another property which I received a virtual viewing for and I also requested viewings for 2 other properties.22nd May - Provided an application to apply for the above properties but requested to hold off progressing until I had seen the other virtual tours.25th May - Received the other virtual viewings and decided to proceed with our first choice.27th May - Chase up email was sent as I received no comms. Was told they would chase the landlord.29th May - Second chase up email sent as no comms. Landlord had chosen another applicant so I requested to progress with second choice.3rd June - Application for second choice rejected due to other applicant having an earlier move in date. Asked to move to 3rd choice which was accepted that day and was told leasing team would be in touch in the morning regarding documents.4th June - Holding deposit paid and all required documents completed and sent over.5th June - Online portal account created and more forms to fill in. Move in date sorted for 13th July.11th June - Chase up email sent as heard nothing regarding document checks. Out of office response.12th - 15th June - Sent email to generic address requesting more info. Was told they were short staffed hence delay in processing. I explained the situation I was in regarding rent for current property and how I wanted to have the lease signed before I provided notice on the current property so there would be minimum rental due date overlap. Was told they cannot work a month in advance.17th June - X returns from holiday and explains they are on skeleton staff but assures me the document checks will be completed before move in on the 13th July. I explained the overlapping rent issue above to X and asked what the best approach was to which I got no response.24th June - Chase up email sent as no response.25th June - Second chase up email sent. Response was checks were still being run and they will be completed by the end of the following week.3rd July - Emailed to find out the status of the checks on the assumption we would receive the lease to sign. Received a call saying some documents were missing which we then provided. We were then told that because my partner was from the EU, she couldn't be credit checked and therefore we had to pay the full deposit amount which we were still happy to do. I asked when we would receive the lease as it should have been this day.6th July - I asked again when I would receive the lease to which the response was "once all checks are completed". I asked for timelines because the move in date was in a week and panic had set in. I then asked if it was possible to push the move in date a month to the 10th of August because paying 2 sets of rent was completely not affordable. 7th July - Response was "checks will be complete by the time you move in.". They took the 10th of August to the landlord and I also asked to receive the lease by the end of the week (which we would have done anyway) so that I could provide my notice and not have any overlapping rental dates. I received no response.8th July - After talking with friends, colleagues and other agencies about this company and also completing a free online credit check in 10 minutes, we decided to withdraw our application.9th July - We applied for another property through another company.16th July - Lease signed for above property.CONCLUSION: DJ Alexander are incredibly slow and not very informative whatsoever.

Cammy · 17 August 2020

★★★★★ 5/5

Google

Professional, efficient and helpful service provided by Sarah M and the team selling my apartment. I would highly recommend DJ Alexander Edinburgh

Deborah · 11 July 2026

★★★★★ 5/5

Trustpilot

Professional Service

DJ Alexander made finding a great property simple and fast. Both Chloe Mitchell and Natalia Piekarska were very responsive and helpful, answering my questions and guiding me through the process. I look forward to moving in this week and am confident the process will go smoothly.

Thomas · 30 April 2024

★★★★★ 5/5

Google

Great experience working with Abby and James based at the Edinburgh office. The sale of the flat was professional, efficient and well managed by a proficient team. Your help was much appreciated . Anne

Anne · 9 April 2026

★★★★★ 5/5

Trustpilot

Our agent Gill Annand was so so helpful…

Our agent Gill Annand was so so helpful with the whole process and made it such an easy and enjoyable experience!! The whole process was carried out very efficiently and it was a very easy transaction.

Tally · 14 October 2024

★★★★★ 5/5

Trustpilot

Just wanted to write Thank you to…

Just wanted to write Thank you to Galina Webster!!! I can say she is the best agent we have had, so helpful!! Galina showed us the house and gave all info we need, explained all the steps we need to do to apply for rent, she is very caring !!

Emily · 2 February 2024

★★★★★ 5/5

Trustpilot

Brilliant experience

Brilliant experience. I had an issue with a flat and feared that since it was a Friday afternoon it may not have got resolved and I would have been waiting until Monday. But the guys at DJ Alexander (in particular Kevin Fraser, Richard Anderson, and Another woman I spoke to on the phone) managed to sort this out Extremely quickly - with the issue taken care of by 5pm.Overall a very dedicated team with a very fast response time.

Scott · 25 September 2020