Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDO NOT BUY HOUSE FROM DANDARA
DO NOT BUY HOME FROM DANDARA. The quality is a joke, the customer service is a joke and the emergency contact they provide is also a joke. It is raining outside and we found that there's a hole in the ceiling near the bay window. Water is coming out like waterfall. We call the emergency contact to seek help. The woman in the emergency contact spent 15 minutes to locate my address and then 7 minutes to jot down my case. And then just tell me according to the rules, this is not an emergency case and ask me to contain the water by myself and contact customer care 2 days later. She even said she has given me the advise what to do already. JOKE!!! nothing more than a JOKE when buying house from DANDARA. If you want to have the same experience, buy DANDARA house is your right choice.
MYY · 14 January 2023
Agent replied · 11 June 2024
Thank you for taking time to leave a review and we’re sorry to hear that on this occasion you are not happy with the service you received. We do appreciate your comments and will continue to learn from all the feedback we receive from our customers. Do get in touch and let us know if there is anything further we can do.
★★★★★ 5/5
TrustpilotThe Grove - First Class Service
We could not have asked for a better service from Jonathan and Bradley. They were both extremely helpful and professional and have responded to every enquiry in a prompt and polite manner. Our experience in the past few months has exceeded our expectations and we are delighted to be moving onto our new home very soon. We highly recommend The Grove, Dandara in Haddenham and our thanks to Jonathan and Bradley for making this a positive experience.
Lena · 18 April 2023
Agent replied · 11 June 2024
Congratulations on your new Dandara home! We're so pleased to hear the team has been so helpful, thank you for taking the time to leave such a great review.
★★★★★ 5/5
TrustpilotExcellent encounter at The Grange…
Popped by The Grange development yesterday - Alanna was excellent. Very friendly, took us at very short notice and without an appointment, gave us a tour of the fantastic looking show home and gave us lots of key information about the upcoming houses at The Grange as well as the new development at Hazelwood. Will be keeping an eye out for sure.
Craig · 7 April 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave such a fantastic review. We hope to welcome you back soon.
★★★★★ 5/5
TrustpilotShakira is amazing and very helpful! Very impressed with her!
We have had a very rocky journey but the team at Dandara-Oakwood place have been very helpful! Specially Shakira. She is fantastic, kind and patient, and she answered our questions in great detail. We appreciate her proactive approach to resolving our queries and requests. A big thank you to Shakira especially for everything so far. My family and I are satisfied with the entire reservation process.
Via · 2 January 2024
Agent replied · 11 June 2024
Congratulations on your new Dandara home! We're so pleased to hear Shakira has been so helpful, thank you for taking the time to leave such a great review.
★★★★★ 5/5
TrustpilotWe moved into the Dandara development…
We moved into the Dandara development in Warehorne, Kent and throughout our initial enquiries and interactions with Dandara, Joe from the onsite team was extremely helpful, patient and couldn't have done more to help us. The entire experience was excellent and I cannot recommend Joe and the onsite team highly enough if you are looking for a new home with Dandara.
Haden · 12 April 2024
Agent replied · 11 June 2024
Many congratulations on your new Dandara home, we're sure you'll be very happy there! Thank you so much for leaving such a wonderful review, the team will be delighted with your comments.
★★★★★ 5/5
TrustpilotVisit to the sales office
We had a nice experience at the sales office and with the show home tour. Alanna was very detailed with her answers to all our questions and provided insights to other things we did not consider. The visit helps to shape our decision quality for a new home going forward.
Ola · 15 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave such a great review, we're delighted you had a great experience with Alanna.
★★★★★ 5/5
TrustpilotThe Sweetings
We’ve been in our new Dandara home for 3 months now and have loved every minute of it. Being first time buyers we were new to the house buying process, however, Andrew was really supportive. Andrew helped us with any queries we had and made the process smooth. Max has also been really helpful since we have moved in. We are really happy we chose to buy with Dandara.
J · 12 October 2023
Agent replied · 11 June 2024
Many congratulations on your new Dandara home. Thank you for taking the time to leave a wonderful review, Andrew and Max will be delighted with your comments.
★★★★★ 5/5
TrustpilotA stress free experience
Buying a Dandara apartment was so simple.This is down to their excellent highly organised sales team who were very professional from start to finish. You are kept updated at every step of the way. Any queries are answered immediately enabling you to be 100% happy prior to your purchase. We felt we were given an excellent one to one service. Dandara even negotiated with a local law firm to offer a very competitive rate for legal fees. Everything is thought of to make your purchase timely, efficient and stress free.Their marketing material is beautifully presented showing apartment layouts, measurements and prices to allow a prospective purchaser to choose the right apartment for their requirements. What you see on the brochure is exactly what you get when the development is finished. Outside areas are beautifully landscaped for every purchaser to enjoy. We bought the apartment as an investment and chose to take advantage of their Property Management Service and Rentals Department which ensures your apartment is let to a suitable tenant. They take care of producing the Tenancy Agreement amongst other things such as arranging annual servicing of boiler, doors and windows, in fact anything that needs attention. This takes away the worry of being a landlord knowing our apartment is well cared for, leaving us free to travel whenever we want.Dandara have thought of everything and I highly recommend them to anyone thinking of buying one either as an investment or to live in yourself.
Gail · 10 November 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave such a wonderful and comprehensive review. We're delighted you're so pleased with not only the service but your property investment too.
★★★★★ 5/5
TrustpilotSeamless experience - amazing home now a reality!
From very speculative looking, to buying a dandara home becoming a reality, the whole experience has been treated with enthusiasm and care. Alanna in Aberdeen has been integral to making this happen for us- and throughout there has been understanding, flex and a really pragmatic approach. Alanna has been an ally and helped make the purchase of our new home, possible. We are over the moon.
Kirsten · 15 December 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a great review, the team will be delighted with your feedback. Congratulations on your new home, we hope you're happy there for many years to come.
★★★★★ 5/5
TrustpilotGreat site
Great site, houses are as described and the showroom team was supportive and willing to go the extra mile to meet our demands
Luca · 27 September 2026
Agent replied · 11 October 2026
We are so glad to hear that you had such a positive experience with us! It's wonderful to know that our homes met your expectations and that our team was able to provide excellent support.
★★★★★ 5/5
TrustpilotVisited Buckmore green on the off…
Visited Buckmore green on the off chance, Tracy showed me around the show homes and gave me all the information I required at this moment
Debbie · 13 September 2026
Agent replied · 25 September 2026
We're so pleased to hear that your visit was informative and that you received all the details you needed. Thank you for your positive feedback!
★★★★★ 5/5
TrustpilotHouse hunting anxieties
We have been housing hunting for some time, a very daunting task (one of the buggiest purchases one will ever make) The customer service delivered by Becca was second to none, she listened attentively not only to my needs, but also picked up on my anxieties, she was sympathetic, informative and very responsive. Becca presented as an all round lovely professional young lady, who I was able to talk to with complete ease. Dandara have a beautiful range of fabulous homes, great staff and overall a very pleasant experience and we look forward to purchasing out forever home.
Natalie · 22 October 2022
Agent replied · 11 June 2024
We're delighted to hear you had such a positive experience with Becca, she's a great member of the team. We hope to welcome you back soon.
★★★★★ 5/5
TrustpilotLove our new Dandara home(Ashgrove) and fantastic sales/care team
We are the first time buyer and had a lot of concerns to make the biggest purchase for us since we moved to UK. We spent almost two years to find a right house for us. When Jacqueline from Dandara introduced us this lovely town house, we really liked it and all purchase process went smooth owing to Dandara's sale team's support. Especially Jacqueline was excellent and she made our dream come true. It happened just a month of purchasing process. Although there was a bit of delay in the end of completion date, it was reasonable considering current situation of a long lead time of supply. The house is warm and the layout of the house is great. We are also lucky to settle down with nice neighbours in convenient location within Loanhead. We also thanks to Siobhan, Sam and Aaron for our home care and solving the snagging lists.
Seungmee · 21 October 2022
Agent replied · 11 June 2024
Thank you for leaving such a wonderful review, we're so pleased the team made your experience a special one. Wishing you all the best with your new Dandara home.
★★★★★ 5/5
TrustpilotLorraine selling The Pines development is fantastic
Lorraine selling The Pines development in Wallyford is fantastic! After previously having a terrible experience with another builder, Lorraine couldn’t be any more opposite. Her in depth knowledge and friendly manner make her a huge asset to Dandara. We’re looking forward to working with her on our dream home!
Kimberley · 20 October 2024
Agent replied · 23 October 2024
That's great news, thank you for leaving such great feedback about Lorraine and many congratulations on your new Dandara home.
★★★★★ 5/5
TrustpilotWe've had a great experience of buying…
We've had a great experience of buying our new home at Grange development from Dandara. Susan from Hazelwood Dandara was very professional and friendly and have kept in contact with us every step of the way. She always responded to our questions promptly. We have viewed a few properties at Hazelwood and Grange developments, Susan was always very supportive and helpful in accommodating our needs. Her warm professional manner has supported us throughout our home buying experience with Dandara. We're looking forward to the upcoming home demonstration and moving into our new home in December.
Yue · 9 October 2022
Agent replied · 11 June 2024
Thank you for leaving such a wonderful review, we're so pleased the team made your experience a special one. Wishing you all the best with your new Dandara home.
★★★★★ 5/5
TrustpilotGreat service!
From start to finish of what was a lengthy process, due to the sale of my property taking time with a few hiccups along the way, Joe was the perfect gentleman to be dealing with. Helpful, responsive and always trying to accommodate my needs and wishes. It was an absolute pleasure to deal with him. Thank you Joe!
Victoria · 9 May 2024
Agent replied · 11 June 2024
Thank you for leaving such a great review, we're delighted you had such a positive experience. Congratulations on your new Dandara home.
★★★★★ 5/5
TrustpilotFantastic experience with Dandara
Had a very pleasant experience with dandara at the hazlehead location. Worked with Alanna and Andrea and they are both fantastic. Make you feel right at home and they are very knowledgeable about the site and property. Also able to point out finer details of the property which some might not think of. In general, both Alanna and Andrea have been very professional and courteous. Very pleasant experience especially for a first time buyer.
Chung · 21 April 2023
Agent replied · 11 June 2024
Thank you for leaving such a great review, we're delighted you're happy with the team at Hazelwood.
★★★★★ 5/5
TrustpilotGreat appointment at the Showroom!
We had an appointment with Susan at the Yew Showroom today and we loved every aspect of this experience. Susan was very professional and very friendly. She provided enough information about the development and available properties for us to form an opinion :) We are really keen to move there! Would recommend Dandara to those searching for a wonderful place to call home 🏡
Maria · 3 January 2024
Agent replied · 11 June 2024
Thank you for leaving such a great review, we're delighted you had such a great experience, we hope to welcome you back to reserve your new Dandara home.
★★★★★ 5/5
TrustpilotGreat Experience
Dandara had been extremely helpful in securing a rental property. The estate agent has been responsive and communicative throughout the whole process making each step clear and transparent. I would definitely recommend Dandara to a friend or family member.
Ryan · 3 June 2026
Agent replied · 6 June 2026
We are so pleased to hear that we were extremely helpful in securing your rental property. We appreciate your kind words and recommendation!
★★★★★ 5/5
TrustpilotLandlord experience of Dandara Lettings
Dealing with Terri regarding the recent changeover of tenants on our rental flat was easy. Terri was helpful, friendly, efficient and responded to my queries very quickly. The checks carried out on the apartment were thorough and as a result the property continues to be maintained to a high standard. The professional service offered by Dandara lettings makes for a worry free experience for the landlord
DebbieD · 8 November 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a wonderful review, Terri will be delighted with your comments.
★★★★★ 5/5
TrustpilotBallasalla development
A big shout out to Helen who has been professional and efficient throughout. She was extremely helpful when we first visited the showhome and very patient as we measured up various rooms on that visit. No hard sell and on hand with some really helpful advice. We are really looking forward to moving into our new bungalow. Thank you.
Kina · 2 April 2024
Agent replied · 11 June 2024
Thank you for your great feedback about Helen. We hope you're very happy in your new home.
★★★★★ 5/5
TrustpilotRecently bought a property at fontwell…
Recently bought a property at fontwell meadows. Initially went to look at a particular house, after chatting with them they recommended another style house and from the minute we walked in we loved it. Ashley, Tracy and Jo were all wonderful and so helpful from start to finish. Thank you
Georgia · 7 September 2024
Agent replied · 23 October 2024
We're delighted you had such a great experience, thank you for taking the time to leave such a good review about Ashley, Tracy and Jo.
★★★★★ 5/5
TrustpilotDandara Shawfair
We are first time buyers and we're having a great experience with the Shawfair site!We initially reserved our plot back in January and Carmela has been of a huge help to explain the whole process and we managed to conclude the missives quite quickly. The sales team has been in touch several times to updates on the status, and the new sales team member Gillian has been kind enough to have an introductory call and will be giving us the updates in the upcoming weeks until the completion date.I can say that the sales team has been very helpful and attentive to our needs, which is something difficult to come by when buying a brand new house! As first time buyers, we had so many questions on the process and they are always very patient in explaining the process or answer any questions we might have.On a separate note, we have also visited the site a few times during the period and, although we're not expert, we noticed that the building site is always kept very tidy by the end of the day, which is really great to see, since it shows that the site manager takes great care of the building site.
Simona · 10 August 2022
Agent replied · 11 June 2024
What a wonderful review, thank you so much, the team will be delighted. We appreciate the time you have taken to leave your comments and wish you all the best with your new Dandara home.
★★★★★ 5/5
TrustpilotHazledene Drive
We have today completed the demonstration review of our new Dandara home. We were very impressed by the finished property, as well as the thorough review that Alanna provided.Alanna has been excellent from the initial viewing of the show house, keeping us updated on the progress of the purchase, as well as promptly responding to any questions which we had.We are looking forward to moving into our new home later this week, completing what has been a stress free experience.
Peter · 10 August 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave such a brilliant review. That's great to hear, we're delighted you're so happy with our service and the team. Alanna will be thrilled with your comments! Wishing you all the best with your new Dandara home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.