5/5
TrustpilotVisited the show house today
Visited the show house today, Helen was very pleasant and helpful.
Agent replied · 22 December 2024
Thank you for your great review, we're delighted Helen was able to help.
Trusted Agent profile · Edinburgh
Dandara East Scotland Edinburgh reviews
★★★★★
1,589 reviews across 2 platforms
Kirkliston, Edinburgh, EH29 9GW
Part of Dandara East Scotland, see every office.
Dandara East Scotland's office in Edinburgh, at Kirkliston, is rated 4.8 out of 5 across 1,589 reviews on two platforms, including 13 Google reviews rated 4.8.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotDandara and especially Brendan were…
Dandara and especially Brendan were extremely helpful. Brendan was able to answer any of our queries, as we are relocating, and helped us find the perfect apartment. Couldn’t recommend more.
Agent replied · 11 June 2024
Thank you so much for leaving such a wonderful review, Brendan and the team will be delighted with your comments.
5/5
TrustpilotGreat comuunication, with regular uodates on building progress
From initial enquiry, reservation to deposit, our contact Lorraine has kept us fully informed and updated. She liaises with Colin, the site foreman and site workers and gets back to us quickly on any queries. Nothing has been too much trouble. I especially like the regular updates and that the housebuild is ahead of schedule. Would recommend.
Agent replied · 22 December 2024
Thank you for your great review, we're glad Lorraine has been able to support you on your home buying journey and we're sure you'll be very happy in your new home.
5/5
TrustpilotThe Oaks, Dandara
Big thank you to Yasmine and Paul!! The support you both gave us during the buying process was FANTASTIC! We are so happy with our new home and you made the process seamless. Heather & Steve
Agent replied · 11 June 2024
Congratulations on your new Dandara home! We're so pleased to hear Yasmine and Paul have been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotLocation, spec and price coupled with friendly and informative Senior Sales Advisor
Recently sold our bungalow in Dandara's Hazelwood development in Aberdeen. Our search for another property has found nothing to compare with the design and specification of Dandara, not only locally but also in other areas of Scotland. As a result we are drawn back to the same location and the adjacent development at The Grange. Alanna's knowledge and advice was extremely helpful in our decision making process.
Agent replied · 24 August 2024
We're so pleased to hear that. Thank you for taking the time to leave such a wonderful review.
5/5
TrustpilotGreat Service
Joanne and Gabriel in the Isle of Man were brilliant the whole process. Great service and highly recommend.
Agent replied · 24 August 2024
We're so pleased to hear that! Thank you so much for taking the time to leave a wonderful review.
5/5
TrustpilotAbbots place
I recently had the pleasure of viewing a property at Dandara Abbots Place. The layout of the house was great, maximizing space and it felt like a welcoming and comfortable home.The staff during the viewing were professional, knowledgeable, and very helpful, making the entire process smooth and enjoyable. They were able to answer all my questions and provided valuable insights into the property and the area.
Agent replied · 11 June 2024
What a fantastic review! Thank you for taking the time to leave such wonderful comments.
5/5
TrustpilotHazelwood - Alanna
My partner and I moved into our stunning new home at Dandara's Hazelwood development in May. Alanna made the whole process very straightforward and is a credit to Dandara and what the company stand for. The quality of build is exceptional and we are really happy we chose Dandara.
Agent replied · 11 June 2024
Thank you so much for your positive feedback about the development and Alanna, she'll be delighted!
5/5
TrustpilotGood process
Overall, the process was great. Brendan was on time for the viewings, very communicative and answered any questions that we had. Once everything was given through it really was a painless process.Brendan is definitely very professional, and helped us to get access to take measurements etc.
Agent replied · 11 June 2024
Thank you for your kind comments about Brendan. We're glad you've had such a positive experience
5/5
TrustpilotGreat customer service
Brendan is an asset to Dandara and nothing is ever too much of an ask. The experience end to end was great, from viewing the property to the end of our lease. He was always on hand for questions and guidance.
Agent replied · 11 June 2024
We're delighted to hear you had such a positive experience with Brendan, he's a great member of the team. Thank you for taking the time to leave a review.
5/5
TrustpilotThe Grange - Aberdeen team
Susan in the Aberdeen team at the Grange was very welcoming, well informed and helpful. We had a good time on our visit.
Agent replied · 11 June 2024
We're so pleased to hear that! Thanks so much for taking the time to leave such a great review.
5/5
TrustpilotNew Home
Carmela has been really great in helping us to reserve our new home with dandara, she’s been very informative through the whole process and is always on hand to answer our questions. We’re looking forward to the next steps and moving into our new home.
Agent replied · 11 June 2024
That's great to hear, thank you for taking the time to leave a review. Wishing you all the best with your new Dandara home.
1/5
TrustpilotAppalling Aftersales service from Dandara - Saxon Park!
Its been absolutely a nightmare to get Dandara to fix water leakage issue reported for nearly 4 months (since May 17th, 2023) in my new build after completing their HBF survey. I have leakages in both of my bathrooms, snags left out by site managers and these seem to be too much for Dandara to fix.Dandara kept on sending incompetent cowboy builder to fix. After raising the leakage issues and other snags with Customer Care in May 2023, they sent one work person to fix the leakage, fix the large gap in the floor tile around the toilet seat, do repainting of stains, mastic sealing , sand down/polish newel post caps and basically everything in the complain list. This DIY (sorry, Dandara professional) just masked the large gap defect with grout instead of re-cutting another correct sized tile to replace the old one, missed repainting the stains caused by leakages, did a poor job in sanding/polishing the newel post caps, even added more dirty smears to walls around the newel post caps, rinsed his dirty paint brush in my family water sink and once again, used quick grout to cover a serious water leakage damage in my en suite shower. I would like to post pictures here but there are no option.After I complained to Customer Service and the latest response is as bad as it gets. My en suite shower is now completely ripped apart , unused and abandoned for over 3 weeks. Its now nealy 4 months of my reporting this issue. And yet, No planned action from Dandara team, Dandara has a slow appointment & miscommunications with contractors, Dandara could not even provide a date or known timeframe to fix and customer service can't be ask to update me on any plan (because they DO NOT have a plan) . I feel like a complete idiot to found myself in this appalling post-sales support from Dandara . Dandara DO NOT understand 2-years post-sales support warranty or they are very incompetent to understand what a buyer expect after coughing out over half a £-million on a property at Saxon Park, Biddenham, Bedford Dandara has made my fear for new builds worst! I am now wondering the crime I committed to deserve such an appalling aftersales service from Dandara!
Agent replied · 11 June 2024
We're sorry to hear you're not happy with your Dandara experience. We understand from the customer care team that they have been in touch regarding your outstanding items and the work has been scheduled for the coming week.
5/5
TrustpilotDandara
Andrea is an excellent salesperson for Dandara, very friendly and extremely helpful
Agent replied · 23 October 2024
Thank you for a great review!
5/5
TrustpilotRent renewal
I had queried the renewal of my lease and within an hour and a half Brendan had the information I required! Brendan is always very efficient and reliable.
Agent replied · 11 June 2024
Thank you so much for leaving such a wonderful review, Brendan will be delighted with your comments.
5/5
TrustpilotDandara - Ashgrove, Straiton
We recently bought our new home from Dandara at Ashgrove, Straiton. Jacqueline has been very helpful, professional and always goes the extra mile to help you with any enquiries. This is the first time we have bought a new build and can’t thank Jacqueline enough for her help.
Agent replied · 11 June 2024
We're sure you'll love your new home and so glad that Jacqueline was able to help and go the extra mile. Thank you for leaving such a great review.
1/5
TrustpilotAppalling rude and unhelpful company
Appalling rude and dishonest company. They try and lock you into a 28 day completion, which is something kept secrete until the last minute after you part with your money, but then the company refuses to reply to any questions or querries - forcing you to default or accept their highly non standard- way of transacting the purchase. When you finally get the transaction documents it is too late to discuss anything. I was ordered to exchange two days after I recieved the contract. You end up having to trust anything they say, with no committements from the company and no due diligence allowed. It is a real take it or leave it attitude. The Yapton site has some strange drainage schemes to be onward managed via a private company that is not funded properly (and likely to be far more expensive than estimates) and some potentially devaluing conditions covering the land used. Yet the company refused to allow me to ask for clarifications. There are many arbitary rules attached to the property deeds which will make it hard to ever sell the house . No help at all from the appointed solicitors nor the sales staff, who knew nothing substantial about anything asked. You would not accept this treatment in any private house purchase, Dandara get away with it by pressuring you against random deadlines - that only serve to bully you as no one else is buying these houses many of which stand empty. Poor quality housing, poor finish, mean with materials, no information or committement on contents , doubtful future value in a massively overdeveloped area with infrastructure bursting at the seams. These are not trustworthy developers and quite rightly fail to make the top-ten list for the UK.
Agent replied · 11 June 2024
We are very sorry to hear that you have still not been happy with the sales process on this property, despite the explanations provided by our sales consultants and Managing Director. Our sales advisers work hard to explain the house-buying process to all prospective buyers and endeavour to make it as smooth as possible. They follow our Customer Charter, which outlines all our commitments to homebuyers as well as the procedures at each stage of the process. Do get in touch and let us know if there is anything further we can do.
5/5
TrustpilotBecky was really nice and helpful…
Becky was really nice and helpful during our visit to Show Homes at Wingfield Place. We have been provided with all the details, the explanation was clear, and flexible options for reservation were proposed.
Agent replied · 11 June 2024
Thank you for leaving such a great review, we're delighted you're happy with the service Becky provided.
5/5
TrustpilotGreat service from Dandara
The whole team have been amazing, from when we first enquired with Andrew last year to moving in June 2023. Andrew couldn't have been more helpful and always went out of his way to ensure we were happy. Max has also been great, answering our questions and making sure jobs have been done when asked. All the builders have been polite and helpful and keeping disruption to a minimum.I would definitely recommend buying a house from Dandara.
Agent replied · 11 June 2024
Congratulations on your new Dandara home! We're so pleased you've had such a great experience with the team. Thank you for taking the time to leave such a wonderful review.
5/5
TrustpilotWe have just purchased a property in Jubilee Park, Rogerstone
We have just purchased a property in Jubilee Park Rogerstone. We have had an excellent experience with all staff involved - Tracey, Laurie, Tracey and Callum. Nothing was ever too much to ask and have been very accommodating when choosing our options as I couldn't make up my mind for the home!! The build is a great quality, we are so happy and cant wait to get settled into our new home. We had looked at numerous new builds within the local surrounding area and these are by far the highest of quality in our opinion. A great location too with great access to the M4 towards Cardiff and Newport.
Agent replied · 11 June 2024
Congratulations on your new Dandara home! We're so pleased to hear the team have been so helpful, thank you for taking the time to leave such a great review.
4/5
TrustpilotThe build quality is excellent with few…
The build quality is excellent with few snagging issues. There were a number of delays but it has been worth the wait.
Agent replied · 11 June 2024
Congratulations on your new Dandara home, we're sure you'll be very happy there and thank you for leaving a great review.
5/5
TrustpilotStaff at Saxon park
Katie was very helpful answered all of my questions, provided a friendly service & gave Me a great customer experience. All staff there are lovely.
Agent replied · 11 June 2024
Thank you for leaving such a great review, we're delighted you're happy with the team at Saxon Park.
5/5
TrustpilotAlana was informative and engaged well…
Alana was informative and engaged well with us.
Agent replied · 22 December 2024
That's great to hear, thank you.
5/5
TrustpilotFantastic and accommodating sales team
Fantastic sales team, very honest, accommodating and friendly.Special thanks to Pat and Tracy (part development Jubilee, Newport, South Wales) and look forward to moving to our new home.
Agent replied · 11 June 2024
Thank you so much for taking the time to leave a fantastic review. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
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