Trusted Agent profile · Edinburgh

Dandara East Scotland Edinburgh reviews

4.8

★★★★★ Excellent

1,589 reviews across 2 platforms

Kirkliston, Edinburgh, EH29 9GW

Part of Dandara East Scotland, see every office.

Dandara East Scotland's office in Edinburgh, at Kirkliston, is rated 4.8 out of 5 across 1,589 reviews on two platforms, including 13 Google reviews rated 4.8.

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4.8 / 5

13

Reviews on Google

This office

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1,576

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great Job Jo!

The whole experience of buying a house from Dandara has been as painless as it could possibly be. The sales team at Paddock View led by Jo were superb and really knew their stuff. The house is good quality, let down only by the fitment of cheap nasty unreliable Hoover/Candy white goods. However since they were thrown in for free it’s churlish to complain too much. That aside we’re delighted with the new house and the following customer service. Like all new homes it’s a blank canvass to work on, but a really solid base. Absolutely recommend.

Andrew · 20 December 2023

Agent replied · 11 June 2024

Thank you for leaving such a great review, we're delighted you're happy with Jo and the the team at Paddock View. Many congratulations on your new Dandara home, we're sure you'll be very happy there!

1/5

Trustpilot

Shocking experience Paddock View Yapton West Sussex

Paddock View Yapton West Sussex. Have just had a terrible customer service situation with Dandara customer care southern. Having bought a new home here and had a good experience I am shocked at the complete lack of care I have just been shown now I am a resident. Clearly once they have your money moving on you are nothing to them. I asked for a visit and was told no one will visit to discuss. That tells me they are not interested Well done Dandara .

Sharon · 18 December 2023

Agent replied · 11 June 2024

We're sorry to hear you're not happy with the service from our customer service team, we understand they have spoken to you directly.

5/5

Trustpilot

Aberdeen Dandara

Been considering buying a home at Dandara Aberdeen and can’t praise Alanna highly enough. She takes time to make sure all our questions are answered and clearly knows the development inside out. There has never any pressure and we’ve never felt like we’re a bother. Thanks also to Susan who has always been welcoming and given us lots of time to look around the show homes and Andrea who is very knowledgeable about the development. A great team to deal with.

Ed1 · 16 December 2023

Agent replied · 11 June 2024

Thank you so much for leaving such a great review, the team will be delighted with your feedback.

5/5

Trustpilot

A+ Experience with Abbots Place

The team at Abbots Place, MK (Rebecca, Jonathan, Katie, and Mandy) have made the process of buying a house incredibly stress-free. They've been consistently helpful and informative throughout the entire process. I've always found them responsive to my questions, whether by email or phone. I'm eagerly awaiting the property's completion, but my experience so far has been excellent and I expect it to continue through to the end.

Mmistry · 7 August 2024

Agent replied · 24 August 2024

Many congratulations on your new Dandara home, we're sure you'll be very happy there! Thank you so much for leaving such a wonderful review, we're delighted you've had such a positive experience with the team - they'll be delighted with your comments.

5/5

Trustpilot

Proactive approach

Brendan was proactive in asking if the tenant had paid some funds. We had a simple exchange and the tenant was contacted and a money transfer was completed.The pleasing thing is the proactive nature of the manner in which a problem was identified and resolved rather than me chasing.

David · 21 June 2022

Agent replied · 11 June 2024

Thank you for your kind comments about Brendan. We're glad you've had such a positive experience.

5/5

Trustpilot

Kelly and Bradley at the Meadows…

Kelly and Bradley at the Meadows Development, Wymeswold have been very approachable and provided great, friendly support to us as we assist our daughter in looking for her new home. Although we are still in the early stages of the purchase of a property in the Meadows Development, Kelly in particular has been excellent, answering all our queries and questions clearly outlining the next steps to be taken in the purchase process. Out daughter can't wait to progress her house purchase. with the support of Kelly

John · 8 December 2023

Agent replied · 11 June 2024

We're so pleased to hear Kelly and Bradley have been so helpful and we know they'll both be delighted with your feedback. Thank you so much for taking the time to leave such a fantastic review. Wishing your daughter all the best with her homebuying journey and we're sure she'll be very happy in her new Dandara home.

5/5

Trustpilot

Elliot is fantastic

Elliot is fantastic! Answered all our questions and had super patience with our family.

Vicki · 3 November 2024

Agent replied · 22 December 2024

Thank you for your great feedback!

4/5

Trustpilot

Alana

Alana was very friendly and helpful, she spent a lot of time viewing properties with us and answered the many questions we had for her. She is very good at her job.

Glenn · 29 November 2023

Agent replied · 11 June 2024

Thank you so much for leaving such a wonderful review. Alanna will be delighted with your comments.

5/5

Trustpilot

Great experience, knowledgeable and helpful staff. A no stress process from start to finish

The whole process of the house purchase and subsequent customer care after moving in has been excellent. A particular mention to Andrew in the sales office who was always extremely helpful and responsive to any queries and went out of his way to accommodate us. Max on site as well has been helpful especially with the aftercare and I would recommend Dandara to anyone thinking of buying a new build, the experience felt as though there was a personal touch at every step so we are overall very happy with our new home!

Matt · 28 November 2023

Agent replied · 11 June 2024

Thank you for leaving such a great review, we're delighted you're happy with the team. Many congratulations on your new Dandara home, we're sure you'll be very happy there!

2/5

Trustpilot

Dandara’s inconsistency

Dandara offers well-appointed apartments and provides commendable support to individual flat owners in addressing issues within their homes. However, they exhibit a marked reluctance to resolve defects pertaining to the building or communal areas. This persistent oversight compels residents to engage in ongoing disputes with both the management company and Dandara directly. Despite being raised over two years ago, these issues remain unaddressed, leaving the residents without the necessary support.

Jessica · 17 June 2024

Agent replied · 24 August 2024

Thank you for your review. We value all feedback but are sorry to hear that you're unhappy. If you’d like us to progress this further, please contact the customer care team on customercareallregions@dandara.com. However please note that any concerns regarding communal areas should be reported to the management company.

5/5

Trustpilot

Joe was very helpful and gave us all…

Joe was very helpful and gave us all the information we needed and answered all questions

Mrs · 26 September 2024

Agent replied · 23 October 2024

Thank you for leaving such a great review.

5/5

Trustpilot

Viewed a house at Hazelwood in Aberdeen…

Viewed a house at Hazelwood in Aberdeen with Susan and she was lovely, answered all my endless questions and really took the time over the viewing, didn't feel rushed. First experience of Dandara, very impressed! Thanks Susan!

Elaine · 16 July 2023

Agent replied · 11 June 2024

We're so pleased to hear Susan has been so helpful, thank you for taking the time to leave such a great review.

5/5

Trustpilot

We have bought a Farringford at…

We have bought a Farringford at Fontwell Meadows due to Ashley and Tracy showing us the show homes. They were very knowledeable, supportive and the service and care provided by them was exemplary and has continued throughout the whole process, pre and post sale. We are very impressed with the quality of our build and the professionalism of the sales team Ashley & Tracy, what an amazing team!

Lynda · 21 July 2024

Agent replied · 11 June 2024

Congratulations on your new Dandara home! We're so pleased you've had such a great experience with the team. Thank you for taking the time to leave such a wonderful review.

5/5

Trustpilot

Confident Investment in Capital and Service excellence

The investment in one’s home is not only possibly the largest investment in one’s lifetime, but also vital for comfortable family nesting and happy living.Being able to trust in the Developer in all these aspects is paramount. With this in mind, we cannot speak more highly of Dandara Homes. The quality of the building of our home more than exceeded our expectations. The constant attention to detail and support to ensure our peace of mind was most heartwarming and provided the confidence we needed. Our sincere gratitude to the highly professional team with special mention to our Sales Consultant, Janet Relling, for making the move to our forever-home in West Cymru so seamless and exciting.

Craig · 20 November 2023

Agent replied · 11 June 2024

Thank you so much for leaving such a wonderful review, Janet will be delighted with your comments. Many congratulations on your new Dandara home, we're sure you'll be very happy there.

5/5

Trustpilot

Susan was very helpful and went out of…

Susan was very helpful and went out of her way to take us to the other site when we had t made an appointment. Great knowledge of what was available.

Lauren · 3 January 2024

Agent replied · 11 June 2024

Thank you for leaving such a great review, we're delighted you're happy with Susan's advice.

5/5

Trustpilot

Dandara Ashgrove

We received our keys at Ashgrove, everything went smoothly, Carmela ( Field Sales manager ), Sam ( Site manager ), Jacqueline ( sales office ) all went above and beyond to make our move into our new home as painless as possible, thanks Rob & Sandra

Rob · 9 September 2022

Agent replied · 11 June 2024

We're delighted to hear this, thank you for taking the time to leave a review.

5/5

Trustpilot

New home at Eskbank Gardens

After pre-reserving a new-build house in Edinburgh in June 2022, we recently moved into the property and are very satisfied with Dandara's level of care and customer service.We undertook thorough research before buying with Dandara and are pleased that the good reviews are, in fact, true. We've had a great experience throughout the whole process of reserving the house, choosing the fittings and upgrades, completing and moving in and, finally, adjusting to life in the new house.Both the sales team and builders have been very friendly and helpful and we're particularly impressed with the level of care and attention that's been given since we've moved in - including regularly checking in on us and getting our snags fixed quickly.The only thing I would mention is that it would've been nice to have a bit more contact from Dandara in the lead up to our completion date. Although I understand that it can be tricky to provide concrete details before completing.Overall, we'd recommend buying with Dandara!

Bethany · 14 November 2023

Agent replied · 11 June 2024

Congratulations on your new Dandara home. Thank you so much for leaving such a wonderful review, the team will be delighted with your comments.

5/5

Trustpilot

The Team at Fontwell meadows have been…

The Team at Fontwell meadows have been exceptional especially Janet. We are First time buyers and from the very beginning when we took an interest in buying a property from Dandara the whole experience was made easy by the sales team. Would highly recommend to anyone.

Chloe · 6 September 2022

Agent replied · 11 June 2024

W're delighted to hear that, thank you! We're sure you'll be happy in your brand new, first home!

5/5

Trustpilot

Very friendly customer service

We visited the dandara hazelwood show home today to gather some more information about a new build. Andrea was super friendly and helpful and went above and beyond with advise. The home was absolutely stunning! Thank you very much for your help.

Sophie · 22 January 2023

Agent replied · 11 June 2024

Thank you so much for taking the time to leave a review, Andrea will be delighted with your feedback.

5/5

Trustpilot

Excellent Service!

Started the process of procuring a Dandara home in Ffos Las, Carmarthenshire, South Wales with Janet Relling. Not only is she extremely knowledgable about her subject, but she is also very helpful, bending over backwards to make for as easy a procurement as possible. We don’t feel rushed or pushed in any way resulting in us reserving a fantastic 4 bed property with everything that we need / want. If you are thinking of moving, we highly recommend that you consider Dandara homes in Ffos Las, Llanelli and ask for Janet

Catrin · 5 November 2023

Agent replied · 11 June 2024

Thank you for leaving such a wonderful review, Janet will be delighted with your comments. Many congratulations on your new Dandara home.

5/5

Trustpilot

Lorraine was so helpful and very…

Lorraine was so helpful and very knowledgable Thank You for your help

LORRAINE · 11 November 2024

Agent replied · 22 December 2024

That's great to hear, thank you.

5/5

Trustpilot

Dandara's lettings department

Just a few short words to say about Clair and her team at Dandara's Lettings department. I've been dealing with them for quite a few years now and find them to be really helpful, friendly and professional. I've no trouble in recommending them to another tenant or landlord. Thanks again team.

Fulton · 16 November 2021

Agent replied · 11 June 2024

Thank you for leaving such a great review, we're delighted to receive such positive feedback about the team

5/5

Trustpilot

Meet the Builder

What a great idea to Meet the Builder !!! ….. plus meeting our new neighbours at the same time in a comfortable and relaxed atmosphere.It gave us the opportunity to interact and ask questions that were relevant to all of us attending. Emma presented the event along with Andrew from sales and was very informative in guiding us through our new experiences to come. Max the Builder talked us through the build,and gave us an insight on guidelines for property hand overs. Top marks to all involved and I hope this is just the start of good things to come for all of us ! Tony Bettles

Antony · 18 October 2023

Agent replied · 11 June 2024

We're so pleased you enjoyed the event and found it useful. Thank you so much for taking the time to leave a fantastic review. Many congratulations on your new Dandara home, we're sure you'll be very happy there!

5/5

Trustpilot

Kirkliston, Foxhall Gait

I visited your site in Kirkliston and spoke with Lorraine who was extremely helpful, she recommended we visit another site to view the house we are interested in. I popped in to see Lorraine last week where she advised the particular show home would not be ready for another few months I did mention that I was considering a slightly smaller house as the one we are interested in will not be ready until June 2024. She recommended we view the show home in Eskbank to give us a better idea of the size etc and should we rule it out she could possibly arrange a viewing of the house on her site where the keys had recently been handed over. I emailed Lorraine on Sunday to advise after viewing the show home we have ruled it out and I am delighted to say she has now arrange a viewing of her clients house for later this week. I cannot thank her enough, she has truly gone above and beyond

Nicola · 18 October 2023

Agent replied · 11 June 2024

Thank you for leaving such a wonderful review, Lorraine will be delighted with your comments.

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