Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHi,
As a new landlord, I have been with Cullen Property Services for nearly one year now.In that time MC has been wonderful in all aspects of managing my property - any issues we may have have been dealt very professionally and timely.
Very happy with all the help and assistance from Cullen Property especially M.C.
I have no hesitation in recommending Cullen Property Services to either new or existing landlords!
M · 15 June 2020
Agent replied · 14 June 2024
Dear Mohammed,
It's excellent to hear this amazing feedback and that our services have made it easy for you as a new landlord! I have passed on this feedback to MC. Any questions with the ongoing management of your property please do get in contact and we'll be happy to help.
Kind Regards,
Scott Binnie
Marketing Manager
★★★★★ 5/5
GoogleTrying to understand the Edinburgh student market on behalf of family and found a number for Cullen Property online. Had a phone call with Morgan who was extremely helpful, providing all the information I required and more, making it all a lot clearer. Just thought that was noteworthy. Thank you!
Lucy · 15 June 2023
Agent replied · 14 June 2024
Hi Lucy!
Thank you for taking the time to leave feedback for us.
We are always striving to be a hub of information when it comes to students renting in the private sector as we know it can be quite daunting.
We’ll be sure to feedback your comments and hopefully we can help your sister in future with finding a property in our beautiful City.
Thank you
The Cullen Team
★★★★★ 5/5
GoogleI would highly recommend Cullen Property. As a landlord, they have managed my property for over 10 years with dedication and professionalism, both for me as landlord and from what I hear from my tenants, also treating tenants exceptionally well. They've also managed the property for me as a remote landlord during Covid restrictions with unfailing responsiveness, and their service has been faultless.PositiveResponsiveness, Quality, Professionalism, Value
Joanna · 15 June 2021
Agent replied · 14 June 2024
Dear Joanna,
Thank you for taking the time to leave such a fantastic review for our team and all of their hard work.
We are so pleased to hear that your experience letting with Cullen Property as a landlord has been a pleasant one and we will continue to make sure that this is the case.
Many thanks,
Scott Binnie
Marketing Manager
Cullen Property Ltd
★★★★★ 5/5
GoogleI have used Cullen property as a landlord for the last 8 years while I have been living overseas. They have always been a pleasure to work with, quick responsive to requests from me, I always felt that I have been in safe hands. The property has been well maintained and was hardly ever empty.
I wouldn't hesitate to recommend Cullen to anyone else looking for someone to manage their rental property in Edinburgh.
Guy · 16 June 2018
Agent replied · 14 June 2024
Thank you Guy for your five star review. I'm delighted that you've been so happy with the service from us over the past eight years and we look forward to being able to continue. Kind regards, Steve & the Cullen Team.
★★★★★ 5/5
GoogleWe lived in one of the properties managed by Cullen property for just under 2 years, and had a great experience - Our property manager, Vicky McLean, was really approachable and went out of her way to help us with anything we needed. The property was kept to a very high standard, and any concern we had was dealt with thoroughly. The new system of reporting issues online proved to be very efficient as well.
Mor · 16 June 2017
Agent replied · 14 June 2024
Dear Mor,
Thank you for your review and also for leaving the flat in such good condition! It has been a pleasure having you as tenants of Cullen, we are sorry to see you leave but wish your family the best of luck in your new home. I am sure you will be very happy there.
Vicky and the Cullen team.
★★★★★ 5/5
GoogleAs first time landlords we were guided very well through the required processes. All staff we have dealt with have been professional, informative and quick to reply to our questions. We are now renting our flat and are very pleased to have chosen Cullen as our property management agents.
Ian · 15 June 2023
Agent replied · 14 June 2024
Hi Ian,
Thank you so much for the lovely review and your comments have been passed onto the team. We're so happy that you're on board with us and that you can start to enjoy Stress Free Ownership through Cullen's Property Management.
You know where we are if you ever needs us.
Cullen Team
★★★★★ 4/5
GoogleCullen Property have been very good with communication, and have responded quickly to our issues so far. The move in process was very simple and easy
Marsh · 4 October 2024
Agent replied · 26 December 2024
Thank you for your review Marsh! Regards, The Cullen team
★★★★★ 5/5
GoogleAs a tenant, I found Cullen property to be super responsive. Mairi did an excellent job making our tenant swap go as smoothly as possible. Thanks!
Grace · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for your review Grace. We are delighted to hear of how smooth your change of tenancy was. Mairi was delighted to work alongside you during this! Thanks again from Team Cullen.
★★★★★ 5/5
GoogleI've lived in Edinburgh 8 years and dealt with a few property management companies - I found Cullen to be particularly approachable and professional. At the outset, you're introduced to the team and the processes are made clear without being overwhelming. Where there were issues, our contacts were friendly, proactive and supportive. Wouldn't hesitate to deal with again.
Kris · 15 June 2022
Agent replied · 14 June 2024
Dear Kris,
Thank you for taking the time to leave such kind words for our team. I've shared this with them, and we're collectively delighted that we've managed to make your property management experience with us a good one.
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property Ltd - Edinburgh Property Management
★★★★★ 5/5
GoogleWe are very happy with Cullen Property after our recent move into a rental property in Edinburgh. The team are highly informative, responisive, and professional. The whole process was very seemless, and helped everything be stress free. Thank you
Sarah · 17 December 2023
Agent replied · 14 June 2024
Hi Sarah, Thank you for the 5***** review! We're delighted that you're happy with your new home, and found the process to be stress-free! Regards, Team Cullen.
★★★★★ 5/5
GoogleCullen has been incredibly helpful over the past two years with our accommodation needs in Edinburgh. They have streamlined the entire process, making it effortless and stress-free.
Rachel · 5 August 2024
Agent replied · 26 August 2024
Thank you so much for your review Rachel. We are delighted to hear how the team have assisted you throughout the duration of your stay in one of our properties!
★★★★★ 5/5
GoogleFirst time renting a property via Cullen and have been well attended to and given plenty of information throughout the contract signing period! Great and friendly staff (my main point of contact is Jennifer and Mairi) - gives frequent updates and key collection/maintenance work was efficient.
Yi · 15 June 2023
Agent replied · 14 June 2024
Dear Yi Mae,
Thank you for taking the time to leave such a positive review for the Cullen Property team. We are so pleased to have made your experience a positive one. I have shared this review with the team and they pass on their thanks also!
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property Ltd
★★★★★ 5/5
GoogleAs a tenant I couldn’t speak highly enough of Cullen Property. From being flexible when moving in under lockdown, to timely responses to maintenance issues in our flat, they were always flexible, fair and completely professional. When we moved out they communicated with us really well and we had no issues whatsoever. A complete breath of fresh air from previous renting experiences.
Patrick · 15 June 2021
Agent replied · 14 June 2024
Dear Patrick,
Thanks so much for taking the time to leave such a glowing review. We're so pleased that your experience renting with Cullen Property was a positive one.
All the best for the future,
Scott Binnie
Marketing Manager
Cullen Property Ltd
★★★★★ 5/5
GoogleCullen Property has been my letting agent for over 25 years. My experience with them has been excellent. I have found their staff to be very efficient, courteous and completely trustworthy.
David · 15 April 2024
Agent replied · 14 June 2024
Thank you David for your kind review! Delighted to have been providing an excellent service for a quarter century! Here's to the next 25!! Kind regards, Jen, Mairi, Claire and the Cullen Team
★★★★★ 5/5
GoogleCullen Property have been great in organising and helping us with our flat. They have been so quick to respond to any queries, always kept us up to date and well informed, and made the process so easy for us, especially with us being new to renting property. Highly recommend this agency to anyone looking for property!PositiveResponsiveness, Quality, Professionalism
Kirsten · 27 August 2021
Agent replied · 14 June 2024
Dear Kirsten,
Thank you for your kind words. I have shared this fantastic feedback with the team and it has made their day. We hope you are settled in and enjoying your first rental property!
Kind Regards,
Scott Binnie
Marketing Manager
Cullen Property Ltd
Edinburgh Property Management
★★★★★ 5/5
GoogleVery fast turn around! Quick responses and very kind and understanding to first time renters. Highly recommend!
Rocky · 24 November 2024
Agent replied · 8 December 2024
Thank you so much for your review Rocky. We are delighted to hear of how positive and speedy your move in process was. Wishing you the best in your new property, and you know where we are! Team Cullen.
★★★★★ 4/5
GoogleWe have been tenants with Cullen property for three years and have found it to be a great experience all the way through. They helped us move in as soon as possible and when we moved to another property of theirs, they made the process very smooth. Getting handymen in to fix any issues with the property is always done very promptly. Overall a great agency to be with!
Tess · 16 June 2017
Agent replied · 14 June 2024
Dear Tess, Thank you for submitting a review of your experiences with Cullen Property thus far. I hope the three of you are enjoying living in your new flat and we look forward to continuing a good tenant/agent relationship. Kind regards the Cullen Team
★★★★★ 5/5
GoogleWe have been working with Cullen for the past few years as a landlord. Cullen has been great through out the onboarding process, very supportive and helpful every step of the way. Highly recommended!!
Ellen · 16 January 2024
Agent replied · 14 June 2024
Hi Ellen, Thank you for providing a 5-Star review for us! We're delighted to have assisted you in refurbishing your HMO properties in Edinburgh and look forward to managing them for you going forwards! Kind regards, The Cullen Team.
★★★★★ 5/5
GoogleThe property that I rent from Cullen is very nice. All the staff members that I have contacted are very helpful. Excellent!
POON · 20 August 2024
Agent replied · 26 August 2024
Thank you so much for your positive review, Poon. We are delighted to hear of how helpful the team have been for you thus far!
★★★★★ 5/5
GoogleI have over twenty years experience with Cullen as my property manager: impeccable service, highly professional ,friendly and committed team. Nothing is too much trouble. I highly recommend them.
James · 15 April 2024
Agent replied · 14 June 2024
Thank you for the 5-Star review, James! We're almost blushing at your description of your experience of being a landlord with us for over 20 years! We'll be sure to keep up the good work for you though! Kind regards, Jen, Mairi, Claire and the Cullen Team
★★★★★ 5/5
GoogleOur maintence technician Paul was absolutely brilliant - very friendly, helpful and got the job done quickly!
Grace · 16 June 2019
Agent replied · 14 June 2024
Hi Grace, thanks for sharing your great experience with us. We're really pleased to hear our team is providing an excellent service. Kind regards, The Cullen Team.
★★★★★ 5/5
GoogleCullen were fantastic for our tenancy, helping us to arrange a property from overseas and supporting us through any maintenance issues. They were also always very nice and considerate, which feels relatively uncommon with a lot of rental agencies! Thanks team
Lilli · 15 June 2023
Agent replied · 14 June 2024
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★★★★★ 5/5
GoogleVery helpful agency who answered all our questions and helped us out with any and all problems we had with our property. Our agent Dean couldn't have done a better job at making everything very clear for us as it was the first time we've rented. He even gave us future advice about other letting agencies and was just a generally very friendly decent guy.
Ailsa · 16 June 2018
Agent replied · 14 June 2024
Thank you very much Ailsa, have a great summer break and good luck for next year at University. Dean and the Cullen Property team.
★★★★★ 5/5
GoogleRented with several companies previously and Cullen have by far been the easiest and most efficient we have dealt with.
James · 27 July 2024
Agent replied · 26 August 2024
Hi James - thanks very much for leaving your review and we are absolutely delighted to hear of your positive feedback. Being easy to deal with and efficient are certainly two of our main focuses and we are delighted this has been your experience! Thanks again from The Cullen Team.
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