Cullen Property Ltd reviews

★★★★★ 5/5

Google

Cullen property have been my letting and managing agent for many years now. They have always provided a professional, thorough service to both landlord and tenants. They are very approachable and get to work on any requests immediately. With their extensive local knowledge, they can offer sound advice, as they did to me recently when i was looking to remortgage my property and needing a good broker. I would recommend Cullens to anyone who is letting or renting a property

Elizabeth · 26 March 2026

★★★★★ 5/5

Google

As first time landlords we have found Cullen to be extremely helpful and proactive in supporting us in setting up the tenancy for us. They took all the stress away from us and guided us through the process to set us up as landlords. Subsequently they have managed the tenancy to our complete satisfaction. Special thanks to Jennifer and Holly for all their hard work. We would have no hesitation in recommending Cullen as a Property Management Company.

Kevin · 9 April 2026

★★★★★ 5/5

Google

We have had a relationship for over 12 years with Cullen Property .Both in the acquisition of 5 flats and subsequent disposal of two and then in the area of property management our experience with Cullen has always been excellent.We have not posted a review for some time but recently our property manager Holly organised the complete refurbishment of a bathroom in one of our flats and the high quality of the work and the reasonable cost motivated us to submit this review .We can highly recommend this company .Alan and Sarah Ross

Alan · 16 February 2026

★★★★★ 5/5

Google

I have been using their online rental valuation tool extensively even to the point of over drive and i have to say it is one of the best tools ever and helped me greatly in knowing what property to invest in. Mark Lawrie who heads that. Elaine has been very fantastic in assuring me i am not abusing process by its usage and certainly encouraging to hear. With that professionalism they is the hall mark of a great letting agent.

Brother · 27 July 2024

★★★★★ 5/5

Google

I’ve had a very positive experience with Cullen Property. The team are friendly, professional and always quick to respond to any questions or maintenance issues. From viewing properties to moving in and settling down, the whole process was smooth and stress‑free. Maintenance requests have been dealt with promptly, and the communication throughout has been excellent. Overall, I highly recommend Cullen Property to anyone looking for a reliable and supportive estate agent in Edinburgh!

It,s · 2 April 2026

★★★★★ 5/5

Google

I have always wanted to invest in a But to Let but just never brave enough until I found Cullen Property. From my initial enquiry to Steve (managing director) who even helped me find a flat and put my mind at ease that I was doing the right thing, to corresponding with Elaine during all the legal HMO set ups to now dealing with Arran my property manager. I’m so glad I found this company and thankful for their help as I know I wouldn’t have been able to do any of this on my own!

Carol · 16 January 2026

★★★★★ 5/5

Google

Interacted as a tenant. All was well organised starting from arranging viewing up to post move out checks. Straightforward and fair processes. Maintenance requests were addressed in a timely fashion.

Salima · 13 October 2025

★★★★★ 5/5

Google

I would recommend Cullen to those who doubt about letting agencies. They are very professional. I had rented their property and stayed for 6 years and didn’t had any single bad experience. What I liked about them is that they are very quick to fix things , conduct periodic reviews of the property including white goods and most importantly they are friendly. Property and Contract managers are polite, very kind and warm Thank you Cullen, You were amazing👏🏻👏🏻👏🏻PositiveResponsiveness, Quality, Professionalism, Value

Pradeep · 27 August 2022

★★★★★ 5/5

Google

I switched over to Cullen at the start of this year after over a decade with my previous letting agent. One of the main reasons I wanted to change was that I hardly ever seemed to speak to the same person twice and I was never too clear on who to contact I ever needed to get in touch about anything. Right from the beginning I was introduced to the team that would be managing my flat. Morven and Ewa have been amazing at making the switch as easy as possible and keeping me fully updated as they got everything ready for the first rental. They then found tenants within just a few days of it going on the market. Absolutely no regrets and I'm really glad I switched!

John · 4 May 2025

★★★★★ 1/5

Google

Flat I stayed in while at uni was slum housing. Didnt fix the close door for months and had needles found in there every week. Also the landlord used to just turn up and get smart with you whenever he pleased. Wouldnt recommend to my worst enemy

Francis · 19 March 2026

★★★★★ 5/5

Google

As a first time landlord the Cullen team has made the whole process easy for me from start to finish! Everything was handled swiftly and efficiently. Communication with Rachel and Morven is excellent and I feel that I can leave everything in their capable hands with very little input from myself. I highly recommend this company.

Susy · 15 February 2024

★★★★★ 5/5

Google

My Edinburgh flat has been managed by Cullen Property for over 25 years, and they are always responsive, professional, proactively handing issues that arise and giving me peace-of-mind with new regulations, tenancy changes, and keeping me in the loop on repairs and management issues. Thanks to Elaine, Gary, Anne and Steve and the whole team for their support over the many years of service.

Jonathan · 15 June 2023

★★★★★ 5/5

Google

The best experience I’ve had with an agent so far, super friendly and helpful staff and very fast responses. Checkout and any house visits were covid safe and professional and fair. Any worries and concerns were taken care of and I highly recommend them. Handyman was super nice too! Would have continued renting with them with another property because of the amazing service though they only had video viewings available at the time but I would definitely consider it in the future.

Abie · 15 June 2021

★★★★★ 5/5

Google

Cullen have been our letting agent nearly 20 years now. I am not normally one to write reviews good or bad but the help we got from Cullen a week or so deserves to be reported. We decided a short while ago to remortgage our rental property in Edinburgh to create a deposit for our son to buy a flat. Everything was preceding on schedule when suddenly the mortgage provider froze the funds because our HMO licence was due for renewal at the end of March. We explained that Cullen had already applied and paid for our licence renewal but that it takes sometime for the approval documentation to come through - but our word was not good enough. In a bit of a panic I contacted Anne at Cullen. Over the course of three days she wrote to the mortgage providers confirm our situation was normal and not a problem - that didn't work, offered to ring them repeatedly found Edinburgh Council on our behalf with no joy and finally used her knowledge of the people in the council to get them to write 2 letters explaining all was well with our licence. Problem solved. Well done Anne and Cullen for going more than the extra mile.

Bernie · 15 June 2021

★★★★★ 5/5

Google

I moved into a flat managed by Cullen in March 2019 and moved out in July 2020. I've been happy with the service provided throughout. The application and check-in process were smooth and although I did find issues with the flat after moving in, the property manager Martyna was excellent in having these all fixed and resolved quickly. Subsequent repairs during the tenancy were also dealt with extremely promptly, including a completely new floor in the kitchen. The process of giving notice and vacating the flat was also smooth and friendly. The contract manager, Ashleigh, even did her best to find a new tenant quickly so that I could be released early. Deposit returned in full. I'd have no hesitation in recommending Cullen if you are looking to rent in Edinburgh.

Hannah · 15 June 2021

★★★★★ 5/5

Google

Cullen have been amazing this past year that I've been renting with them, everything has gone smoothly from day 1 and I couldn't fault them if I tried. We recently had the maintenance team in - Paul & Peter were both incredibly nice guys, worked quickly and were great about cleaning up after themselves. By far the best agency in Edinburgh!

Henry · 15 June 2023

★★★★★ 5/5

Google

Cullen Property is really committed to achieve their goal to make landlords proud of providing homes loved by tenants. In particular, Matthew, Ashleigh, Darren, and Mark are all dedicated professionals and I feel each one of them goes beyond expectation by proactively solving issues whilst communicating well with both landlords and tenants. The team is knowledgeable about all sides of operational, legal, and financials. The team is also somewhat unique as they have in-house repair team so they have better grip on repair/maintenance than other managers who outsource repair work. In addition to managing existing property, Cullen Property is helpful in finding potential purchase to add to the current portfolio. I strongly recommend Cullen Property to both landlords and tenants!

K · 19 December 2024

★★★★★ 5/5

Google

As a landlord for nearly 40 years of a flat for student tenants, I managed the property myself for several years until more and more regulations ( especially for a HMO property) were introduced and so sought assistance from professional letting agents. Having had very positive dealings with Cullen Property, relating to a property owned by a close relative, I decided to engage their services for my own flat. I have been delighted with the service I have had to date! I was assured of ‘a stress free service’ and this has proved to be the case with Cullen Property dealing with all aspects of flat management, from securing and referencing tenants, corresponding with the Council, ensuring the property is well maintained, advising on and supervising a major refurbishment whilst ensuring that all the necessary safety checks etc.are in place. I have found all the staff, with whom I have dealt, to be approachable and responsive to phone calls and emails ( even on national holidays!) and would highly recommend them. 6th December 2024 update I tried to write a new up to date review but Google took me to my first review so I just wish to reiterate my continued appreciation of the excellent service provided by Cullen Property, especially in their prompt and efficient dealing with tenants’ enquiries/issues and their willingness to go the extra mile to keep both the tenants and the landlord happy! 😀😀😀😀😀

Catherine · 12 December 2024

★★★★★ 5/5

Google

Ewa is my Property Manager and she has been the most helpful one I have ever had. I have only been at the property a short time so far, but she has help me resolve many issues in the flat. So fast and efficient. Thank you Ewa for all of your help.

Andreea · 15 May 2025

★★★★★ 1/5

Google

If I had the option to give less than one star I would. With a lot of hidden fees, less than friendly staff and getting no action taken regarding noisy neighbours I would not recommend them. If you want a landlord reference its £30, if you want to end a joint tendency, it's £144. When you do move out, they make YOU responsible for finding someone to replace you and leave you responsible for paying rent if you don't. I went through all of this and even after I did all of that, found someone for my room, paid the fees it got worse. I was told I would get my full deposit back since I left my room in excellent condition but the new tennant had to still wait 3 BUSINESS DAYS to move in and I was charged for them. So after I gave the appropriate notice, when I moved out I was still charged for 5 extra days I wasn't there as I checked out and gave my keys in. This is despite the room being move in ready. I know it was move in ready as I got my full deposit back. I had terribly neighbours as well and the best they could do was send me a link to website that could help despite being threatened and intimidated by them which ultimately lead to me leaving due to the stress. It was criminal, unethical and a rude way to do business and I will tell this to anyone that will listen. Everyone I have talked to agreed that it was ridiculous what I went through. Moving is stressful enough without being told that I am essentially locked in "for life" with these new laws in place and giving 28 days notice instead of 6 month tendencies. My advice would be to avoid them and deal directly with landlords. Don't say I didn't warn you.

Lisa · 16 June 2019

★★★★★ 1/5

Google

The Worst Renting Experience I have ever had to deal with! Having had numerous issues with the property which were reported throughout the year (and highlighted on our 'move in' inventory) and ignored on each and every occasion. We were then shown each of the problems on our move out and told we would be paying for them from OUR deposit (All 'move in' documents had been lost by Cullen) we were students so naively didn't keep copies and trusted Cullen Property to keep the documents safe. Steve at Cullen Property is a terrible person and is responsible for so many Students being taken advantage of during the move out process. Most of the positive reviews here are from Landlords who are obviously very pleased with Steve taking as much money from the renters and then splitting the share between Landlord and Cullen Property. Absolutely shocking and I consider it fraud. I would highly recommend ALL students to avoid Cullen Property like the plague. And Steve (I see you have been responding to some reviews) you should be ashamed of yourself, don't know how you sleep at night?! (Probably soundly on a nice comfy bed paid for by poor students you have conned). UPDATE - 07/04/19 Just logged on to this old account to see Steves patronising reply - being a little older and a little wiser following this review from while I was at Uni I would just like to re iterate the shocking nature of this company who aims to take as much deposit from students as possible. At the time we had most our deposit taken away for issues with the property we reported weekly to Steve there was no deposit guarantee scheme and was only really introduced due to the government finally reacting to horrible letting companies (like Cullen) stealing from students. THIS IS ONE OF THOSE COMPANIES and STEVE (I don't care if you call this slanderous as it is true and therefore NOT slander) certainly was taking as much off students at the time we rented from Cullen property. Grant Management were a very similar company and operated exactly the same - claim as much deposit of students for fabricated faults. Steve you should be ashamed of how you have manipulated young students and basically stolen from them and in addition to supplying less than satisfactory living conditions. It can't be all the poor reviews saying the same thing and that you have been taking deposit money and that they are all of the same rental type (young students). I'm quite sure you will follow up on this message claiming once again that I am not a renter from you and that this is slander (trying to do everything you can to distance yourself from the bad reviews). But again to clarify slander needs to be FALSE or LIES and as you, I and everyone else who reads this knows the truth is that you have taken money (when you shouldn't have) from people who shouldn't have had money taken from them. AVOID STEVE & CULLEN & ANY OTHER BUSINESS VENTURE THIS MAN IS INVOLVED IN. UPDATE - 22/04/19 Once again your patronising reply is getting you nowhere. I fully understand the now process of deposit protection scheme however when I was renting from you and CullenProperty this scheme was not in place (over 7 years ago) and the poor agencies such as Cullen Property were taking full advantage of students deposits to keep in good with the owners of properties you were responsible for and as such you were using the students hard saved and often belonging to their parents money through false pretences in order to do up the properties. Your condescending replies are disappointing for me but the outright disgracefulness of your claims to be an honest and upfront business is the most insulting, there are many other reviews claiming the same experience as me. I DID contact you at the time and your response then was 'take me to court I have done nothing illegal'. Illegal at that time NO but dishonest, unfair and despicable YES. In response to you advising me to take down this factual and honest review my reply is NO-if you believe I have written something wrong then as you once said to me 'take me to court'

James · 16 June 2019

★★★★★ 4/5

Google

We’ve stayed in the same flat for two years and found Cullen to be very reasonable and reachable. Our only issue would be that a maintenance request (broken bathroom fan) took some chasing up and was at least four months from the initial email/form before it got sorted. Other than that our stay has been good and the checkout went really well, was done quickly and they clearly took into account general wear and tear. Mandy was very friendly and helpful, she even stayed a while longer and waited for us to return when a rogue Etsy order finally appeared in the post!

Chloe · 16 June 2019

★★★★★ 5/5

Google

First time as landlords and the Cullen team were fantastic. They guided us all the way on getting our property ready to rent then handling marketing and securing a great tenant for us. Great communications and a very smooth process. Rented in a very short time once on the market. Excellent 1:1 service you don't get with some of the larger Edinburgh Property companies. Highly recommend!

Claire · 26 April 2025

★★★★★ 1/5

Google

Untrustworthy, dishonest and unorganised agent! I have rented out several properties and Cullen Properties have been the only one I had had issues with. When I first moved attempted to sneakily alter my move in date on the contract so I would be liable to pay from a week earlier to my proposed move in date. I was told that it would create a bad relationship with the landlord if I disagreed to sign and pay it as it is. Whilst I was living at the property I had issues, reported it and told them NOT to enter the property without me being there (advised a time I would be home) and asked them to contact me beforehand. When I had got home someone had entered my flat without my consent and without an email or phone call. I have moved out the property around a month ago and I have had a nightmare to get my deposit back. I had left the property in a satisfactory standard and even purchased new, packaged bedding for the landlord. Because I hadn’t had the property professionally cleaned they are attempting to deduct £175 cleaning fee that was necessary for a STUDIO flat, justifying this on the report due cobwebs being present on the front door. I left the property in a cleaner state than when I received it, there was a small amount of dust, grime and dirt in the flat left from the previous tenant (definitely not professionally cleaned) It’s a month down the line now, I still haven’t received any of my deposit back, I am taking steps through the deposit protection scheme in order to receive it back. The landlord had also informed me that they had my flat to let for almost 3 months due to them valuing it incorrectly at almost triple what I was paying. They are clearly not operating a very successful, resourceful business and are clearly attempting to make up for lost cash in other more dishonest forms.

Natalia · 25 September 2024