Cullen Property Ltd Edinburgh reviews

★★★★★ 2/5

Google

I have always considered Cullen a good agency and very responsive and good at communicating. At the end of the tenancy we had a big disagreement that damaged the relationship. They came to the flat to show it to future tenants (I was out of the flat)and when they left the flat they use the deadlock to close it ( I don’t use the deadlock to close the flat or have that key with me and the landlord knows about it) When I came back in early hours of the morning I try to open the flat with my key and I couldn’t open the door. I had to call the landlord and he had to come to rescue me. I message Cullen’s about this mistake and instead of saying ‘sorry it was our mistake’ they literally blame me for their mistake. The day after I received a message from Cullen’s that they found inappropriate to call the landlord and they were charging me £40 pounds. I felt very upset. How on earth you are going to charge me £40 when you lock me from my own flat? In not about the money but is the principle.

Alejandro · 25 September 2024

★★★★★ 5/5

Google

Excellent friendly service from Dean Archibald who helped me and my housemates check into our new flat smoothly. He was very understanding and most importantly made us feel comfortable about the whole process as sometimes you can feel people are trying to hide things about a property but not with Dean. Very responsive to any queries we've had since! Overall nice to have a property manger you feel you can communicate with and work with to make the property as fulfilling as possible, thanks Dean!

Zack · 16 June 2017

★★★★★ 5/5

Google

Have just moved into a flat with Cullen Property (my first experience of the letting agency having rented in Edinburgh for 6+ years) and have to say I'm impressed with the service so far. No problems with the lease signing and deposits etc (in fact, we had actually accidentally paid too much for the first month and they emailed to let us know and transferred us the money back that day - most other companies would charge a fee for our stupidity!). They have been very accommodating with times and dates which suit us. The agency operate 'check in appointments' which are very helpful as you walk round the property with an agent to ensure any faults are listed on the inventory and you're happy with the place. Our property manager Dean Archbold was absolutely lovely and just so helpful. It's great to have a clear POC throughout a tenancy. So far, Cullen Property seems very open and transparent and Dean has answered and acted on any queries we've had extremely quickly - long may it continue!

Heather · 16 June 2017

★★★★★ 4/5

Google

Rented a property through Cullen for 12 months. Our property manager, Dean Archbold was great throughout our stay! He was able to answer any concerns quickly and efficiently, he was very easy to talk to about any issues we were having and was able to sort the situation! He also made the checkout process as stress free as he could! Thanks a lot Dean! However, I found the plumbing service that Cullen used were sometimes rude to my flat mate and I! Nonetheless, I was very happy with Cullen Property as a whole and would happily rent again from this company.

Gaby · 16 June 2017

★★★★★ 5/5

Google

Myself and my two flat mates had never rented a property before and were very new to the process and I couldn’t have asked for a better agency to help us with this step. They were very quick to respond to all questions and guided us through the whole way making the experience easy and stress free. I can’t recommend Cullens enough!PositiveResponsiveness, Quality, Professionalism

Grace · 15 June 2022

★★★★★ 5/5

Google

Great communication with both Ashleigh and Matthew made our move in process stess-free and easy. Upon moving into the flat any issues that we had were dealt with promptly and effectively. Would definitely recommend Cullen!

Rosie · 27 July 2024

★★★★★ 1/5

Google

I picked up a rental with Cullen Property moving into a flat with another tenant who had lived in the property for a couple of years with a number of other flatmates, myself being the third. The flat was obviously lived-in but in a decent condition. I lived in the property for a year and a half before we both decided that we would move out and hand the property back to Cullen. During my time in this flat it suffered with a number of issues, the worst being the damp in the bathroom and master bedroom. This was communicated to Cullen on a number of occasions with very little effort made to rectify the problem, which was very disappointing considering the amount of the deposit paid and the fact they kept trying to raise the rent every six months (we did not allow this to happen). There were other issues such as drafty windows, low water pressure and a broken buzzer, but we decided we could live with these and didn’t chase them up. Upon moving out of the property my flatmate and myself spent three days cleaning the flat from top to bottom. Once done it was definitely much cleaner and in much better condition than when I moved in. A handover date was confirmed and we both took the time off work to be there (they only do Mon-Fri 9-5) but it was cancelled by Cullen because the woman who was to carry it out decided to go on holiday instead. The handover was re-arranged but I couldn’t book the time off and my flatmate could only put in a brief appearance, so Cullen handled the handover on their own. It took about three weeks to get any confirmation regarding getting our deposits back (£900 in total). Eventually they confirmed a date we would hear but it took a week after that date before we received anything. Cullen had decided to deduct a grand total of £680 out of our deposit for a number of bewildering issues. The main issue for me was damage caused to the property prior to my moving in for which they were charging us £400.00. This damage related to a mark on a kitchen surface. The charge was to replace the whole surface which included materials and labour. It was a cheap surface and certainly not a complicated joinery job so the price I thought was a little over the top. Other charges related to small bit of cleaning we missed (scraps of dust here and there), a missing light bulb (£20.00!!!) the rearranging of the kitchen and a bit of damage caused to a cheap bar stool, the total being around £680.00. So from a bond paid of £450.00, I was looking at getting back around £110.00. We were both totally outraged with Cullen who stood by their charges despite our appeals for sense. We decided that we would appeal the decision with Safe Deposits Scotland (the company that holds a tenants deposit) and arrange a meeting with Cullen to display our disatisfaction. As it turns out, Cullen had photographic proof that all of the damage they were trying to charge me for was caused prior to my moving in, so it was a little frustrating to learn they were just trying to scam me out of a bit of cash. I’m guessing that they revealed this because they would have been required by Safe Deposit Scotland to submit all of their paper work had it gone to an appeal and this evidence would have very quickly come to my defence. It also emerged that Cullen had not carried out any property inspections between tenants moving in or out during my flatmates tenancy, which I feel was the cause for many of the issues we faced with Cullen. In short I got pretty much all of my deposit back minus £35 for some extra cleaning and an admin charge which I’m not overly happy about (but just happy to get something back) and all it took was the threat of appealing their appallingly dishonest charges with Safe Deposit Scotland. I hope they learn a thing or two from this experience and realise that they can’t just rip people off when it pleases them, though I doubt they will. Avoid Cullen Property if you can.

David · 16 June 2016

★★★★★ 5/5

Google

We have used Cullen Property for several years and they have been exemplary in their service. Nothing is ever too much trouble. Recently we have had a tricky issue with renewing an HMO license and Anne has gone above and beyond to sort this out for us. Also Ashleigh and Matthew are brilliant on the property management side. I am usually somewhat reluctant to recommend a service to someone else but I would have no qualms about recommending Cullen.

Alison · 25 September 2024

★★★★★ 5/5

Google

Cullen property management company was an absolute delight to work with, and very professional in their approach. The property manager assigned to us was very helpful and we never had any problem reporting issues and getting it sorted. Thank you so much and our stay was pleasant.

Joamy · 15 October 2025

★★★★★ 5/5

Google

As my son's tenancy recently came to an end, he had an issue with a utility bill. We asked Cullen for help in resolving the matter. They were excellent in dealing with the utility supplier and communicating in a timely manner to my son. A special mention to Anne, Head of Accounts, who went above and beyond in helping resolve the problem. Great service!! Thank you.PositiveResponsiveness, Quality, Professionalism

Mark · 15 June 2021

★★★★★ 5/5

Google

I have recently finished my lease with Cullen and urgently needed some documents to be collected from the property and sent to an overseas address. Louise Orr was so helpful and kind and went the extra mile to collect and arrange this to be done for me. I have not yet experienced that kind of personal help with other letting agents - especially as I am no longer a tenant. Really amazing !!

Mia · 16 June 2019

★★★★★ 5/5

Google

Cullens has been assisting us as landlords for a number of years now and they really have made the property management and tenant finding process effortless. Always friendly as well as efficient, they come highly recommended and they strike a very fair balance between the interests of ourselves as the landlords and ensuring decent accommodation is provided to our student tenants. Special thanks to our usual contact, Tom Corps.

Stephen · 16 June 2019

★★★★★ 5/5

Google

I've been a landlord client with Cullen since the company was formed (many many years ago!) and never cease to be impressed by their efficiency, speed, competence, and caring. Their property management is top notch and interacting with the staff is a delight. Landlord burden is minimal, from the installation of quality tenants to taking care of maintenance. The way they navigated the fallout from the Covid epidemic was a masterclass in crisis management. Update: I also have to commend the Cullen staff for how they have communicated and handled the new letting regulations in Scotland. Without thier expert guidance, I would have been completely lost!

Michael · 15 April 2024

★★★★★ 5/5

Google

I’ve been renting for 7+ years and had quite a few property managers in that time, but Arran has honestly been the best by far. He’s always easy to reach, quick to respond, and communicates in a way that makes things simple and stress-free. …

Maraiyna · 16 August 2025

★★★★★ 5/5

Google

The service with Cullen property has been amazing very smooth transition, fast response to all emails quick with responding to queries amazing service across-the-board thank you for the smooth transition. A special mention to Katie Stephen who was great throughout, exceptional service and lovely to deal with.

Simran · 9 January 2025

★★★★★ 5/5

Google

Just about to begin a tenancy with Cullen Property, and have had a very pleasant experience thus far. Morven in particular has made the process of renting a new flat as smooth as possible. She explained everything in detail, promptly …

Paul · 16 September 2025

★★★★★ 5/5

Google

Ashleigh and Matthew were very helpful throughout the whole process and were very quick to reply with any questions I had

Reuben · 12 August 2024

★★★★★ 5/5

Google

We have been with Cullen Property for the last 3 and a half years in the same property and they have always been very helpful. Very professional service and always been so prompt in sorting out any issues with the flat. After this long time we moved out and Audrey has been so helpful with the whole checkout process. Thank you so much!

Lisa · 16 June 2017

★★★★★ 5/5

Google

Good stay at my property via Cullen Properties, and fantastic customer service. Ashleigh and Daniel were very quick to respond and their help and assistance was great and very much appreciated. Furthermore, any issues with the flat were quickly fixed by the maintenance team. Thank you Cullen!

Georgina · 15 June 2022

★★★★★ 5/5

Google

As a long time landlord administering tenancies myself I am a new client. It is early days but, so far, I have found the team to be both helpful and efficient.

Noreen · 13 October 2025

★★★★★ 5/5

Google

Euan was a hero when I turned up for my check in date early, he was more then happy to fit me in to his already busy schedule at the expensive of his lunch. Check in was smooth, pictures were taken upon first arrival (crucial for deposits) of all rooms, a couple of tips and pointers given as well. Class act.

Matthias · 16 June 2018

★★★★★ 5/5

Google

I rented from Cullen Property for two years - staying in the same flat throughout this period. I was very pleased with the service provided over the two years and would recommend them. Vicky was our Property Manager and was very quick to respond to any queries we raised - getting any issues we had with the flat fixed quickly.

Rhiannon · 16 June 2017

★★★★★ 5/5

Google

I've been renting with Cullen Property , and I've had a really positive experience! The team is always super friendly and helpful, making the whole process smooth and easy. Any time I've had a question or needed something, they've been … More

Shahed · 13 May 2025

★★★★★ 5/5

Google

We have been tenants for the last few months. From the very beginning we were treated with honesty and professionalism. Both Mhari and Mark respond to every request on time. Romana was so helpful throughout our checkout process. I would definitely recommend them!PositiveResponsiveness

Nikolaos · 15 June 2022