Trusted Agent profile · Edinburgh
Verified
★★★★★
240 reviews across 1 platform
43 Morningside Road, Edinburgh, EH10 4DR
Arden Property Management's office in Edinburgh, at 43 Morningside Road, is rated 4.4 out of 5 across 240 reviews on 1 platform, including 240 Google reviews rated 4.4.
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Arden specialise in Edinburgh property management and provide a flexible, professional service which includes a no let no fee guarantee and no upfront charges for fully managed properties.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with them! High-level quality of the houses and a professional property management. Highly recommended!
Thank you so much for taking the time to leave this review. I will let Malcolm know, he will be delighted!
5/5
GooglePleasure to deal with the Maintenance team are always helpful and on hand with any queries.
Thanks Paul, that is great to hear
5/5
GoogleCannot fault the service given by Tommy Kirkwood. Very helpful, approachable and answered all my query’s!
Brilliant, this is just what we like to hear, thanks Sarah.
5/5
GoogleArden were a great company and nothing was too much hassle. Tommy in maintenance wasexxellent
HI Eddie, this is great to hear, thanks for taking the time to leave a review.
5/5
GoogleGreat agency and Tommy Kirkwood in the maintenance department delivered a great service. Thank you
HI diane, Thank you for leaving such a great review for Tommy, I am sure he will be pleased to receive this.
5/5
GoogleOur experience with Arden Property and the team has been fantastic as they are reliable and assist you in the best possible way. …
Thank you so much for taking the time to leave a review and such a great one at that, much appreciated!
1/5
GoogleHad a look on their site but the very first flat I clicked on is not even registered on the landlord register which is a legal requirement, they've put a false LRN in the Ad! Advertising such a property is an offence.. Needless to say we won't be asking to go and see any.
Hi John, This is simply not true. We never ever advertise a property which is … More
5/5
GoogleWe have worked with Arden Property for many years and they have always been a delight to work with. Tommy and the Arden team have great values when it comes to tenant satisfaction which is why we like working with them and get on so well. …
Thanks mark, really appreciate you taking the time to leave a review!
5/5
GoogleGood communication, even fixed my oven dial while he was at it!!
Thanks Sam, I will let Ali your property manager know. Glad things are going well.
5/5
GoogleTommy Kirkwood provided great service, speedy and informative responses. Thank you!
Thank you for leaving this review Esme!
2/5
GoogleStarted of ok with lothian until it went to arden Repairs taking long time plaster falling off wall in February took until June to sort contacting by phone email punted from pillar to post spent a lot of time …
Hi James, I am very sorry to read your review and I must tell you categorically that we do … More
1/5
GoogleDo not deal with this company. Bad people and ethic.
HI David, I did previously leave my contact details for you to contact me but I have not heard from you. I understand that you are disappointed that we did not want to proceed with you as a tenant but we have not been dishonest or … More
5/5
GoogleThis is a first class business with very efficient management and staff. I have been entirely happy with the service over the past couple of years and would highly recommend them. …
Thank you very much Keith!
5/5
Googlevery good letting agents. been with them for years
Thank you!
5/5
GoogleAmazing experience renting a property. I cannot speak highly enough of the Arden team, specifically Rebecca Gibb, who has just been an absolute super-star. She was always an email or a phone call away, and no query or request was too much …
Thank you Victoria, Rebecca is the newest member of our team so it is fantastic to hear that she is looking after her tenants so well.
4/5
GoogleArden have given great service and advice. Very happy with their let only package. I will use them again. I think the rental valuation was slightly on the low side - but their attentive, careful service has still made them more than worth it.
Thanks for taking the time to review Stephanie and we will take on board your comments.
5/5
GoogleAlways a pleasure dealing with Arden Property Management.
Thanks Craig, great to hear!
5/5
GoogleRented a flat from Arden in 2010-2011, had a very nice experience - the best one during my Edinburgh stay. Minimal fuss, helpful staff, transparent letting process. Got almost nothing deducted from my deposit, which was surprising, considering my previous experience with landlords and agents in Edinburgh.
Thanks so much for taking the time to leave this review, much appreciated.
5/5
GoogleExcellent work from Tommy at Arden
Thank you very much for taking the time to leave a review, this is much appreciated.
5/5
GoogleA good friendly business . Kris
Brilliant, thanks for this Kris!
1/5
GoogleWhat can I say… we’ve been dealing with estate agents for over 20 years, and despite the fact that personal experiences might vary we never felt compelled to write a review… up until now. …
Hi Heather, I am very sorry you feel you have had poor service from Lothian and Borders Property Management, which is now part of Arden. Whilst I am not familiar with all … More
1/5
GoogleTerrible customer service. I've viewed two properties with this agency and both have had awful communication. The second flat I viewed I was informed I had the first viewing slot and they couldn't let me come any earlier. When I got to the …
My apologies Lyndsey, the market is highly competitive and fast moving at the moment and it is difficult to make sure that everyone is informed immediately in real time of what is going on with a deposit when a property is so popular. I … More
4/5
GoogleWe had a great experience with Arden Property Management - always answered our queries with fast responses. In particular, we commend Laura Sommerville who helped us secure our flat. No complaints at all with their services.
Great to her that Laura has looked after you so well!
1/5
GoogleShocking service for tenants
I am very sorry that you are unhappy in any way with our service, if you would like to email me directly to let me know what went wrong and how we can improve I would really appreciate it, catriona@ardenpm.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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