Trusted Agent profile · Edinburgh
Verified
★★★★★
240 reviews across 1 platform
43 Morningside Road, Edinburgh, EH10 4DR
Arden Property Management's office in Edinburgh, at 43 Morningside Road, is rated 4.4 out of 5 across 240 reviews on 1 platform, including 240 Google reviews rated 4.4.
Arden specialise in Edinburgh property management and provide a flexible, professional service which includes a no let no fee guarantee and no upfront charges for fully managed properties.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
GoogleAwful management and support! The apartment I rent has for the last !2 years! issue with the boiler leaving me without heating or warm water, even during winter months, and my personal stuff …
HI Anna,, this review is really unfair. There have been several issues with the boiler agreed but we have attended to these ASAP on each occasion. … More
1/5
GoogleAwful agency, we had repairs that were never repaired in the 5 years we lived there, they are very slow with any form of maintenance and need constant prompting. They also evicted us because after the 5 years we lived there paying rent on time, they decided we did not meet their affordability check. Not because we missed any rent payment, but because they thought we might not be able to afford it, even when we offered a guarantor. Avoid this agency at all costs.
I am sorry that there may have been issues with maintenance during your tenancy, I have not been aware of this but will certainly look into this and apologise if this were the case. Unfortunately the Landlord has chosen to serve notice and end your tenancy which he is entitled to do. We will do all we can to help with alternative accommodation.
5/5
GoogleEverything was handled very professionally. The agency uusally responds very quickly and necessary repairs were dealt with in a timely matter. Would happily rent with Arden again.
Hi Felix, thanks so much for your feedback, great to hear the team are doing a good job!
5/5
GoogleArden have managed my Edinburgh property for over 10 years. They're efficient, responsive and - and this matters to me - fair-minded. They consider both tenants' and landlord's point of view on matters that arise. I recommend them highly.
Thank you Brean, much appreciated.
5/5
GoogleRecently moved into my new flat and the service was top notch. A big thanks to Michael Brogan, and a cheers to the year to come in my new home!
Hi James, Thanks for taking the time to leave a review, that's fantastic. … More
5/5
GoogleI have been letting a flat from Arden for the last year and I can honestly say that the experience has been exemplary. Everyone I have dealt with at Arden has been truly very lovely. Any issues with the flat are dealt with swiftly (even the …
Thank you John for such a lovely review.
5/5
GoogleArden Property have been incredibly helpful and made finding the perfect property really simple. Calum has always remained professional, friendly, and responsive to our questions throughout the process - I would happily recommend him to others!
Thanks Clemens for taking the time to leave this review, much appreciated!
5/5
GoogleArden Property have looked after our family's properties for more than 16 years. All the staff are very responsive but Catriona, Tommy and Karen deserve a special mention. Active in maintaining property and liaising with tenents.
Thank you Alison
1/5
Googleuntrustworthy, unprofessional . They have no standards. Blamed the landlords for everything from delays on repairs or replacements to choice of contractor. Very stressful experience them. …
HI Kim, I am very sorry to read this and not sure why you have waited two years to leave … More
4/5
GoogleThanks to Michael Brogan we got a property we really love! Great guy, really going out of his way, working overtime on a saturday to help us! :)
Thanks for that, glad to hear Michael has looked after you well.
5/5
GoogleI’ve been a landlord client of Arden for 10 years. They provide a very professional support service from advertising/re-letting through to responding to tenant requests. …
Hi Ken, thank you so much for taking the time to leave us a review, and to be so complimentary, much appreciated.
1/5
GoogleEdit in response to reply: you must have me confused with someone else as I have no issues with my water supply. Precisely these continuous mishaps are a key factor to my negative review.
HI Sylvester, I am very sorry that you have left us a one star review. … More
5/5
GoogleI have been using Arden since 2020 and they have made renting my property a breeze. When the last tenants moved out, they got it filled within a week. Could not recommend them more
Thanks Charles, so glad that you are happy with our service and thanks for leaving this review!
5/5
GoogleLisa, our property manager, is great. She's really quick to respond, is really helpful and has made us feel really confident in Arden's ability to help us when we need it! As a student renting in a flat in Edinburgh, this is the best experience we have had
Lisa is so touched to hear this! Thanks for taking the time to leave a review, we really appreciate it!
5/5
GooglePentland domestics electrical appliance repairs have been working with Arden for over 10 years, the staff have always been supportive, friendly and informative as we deal with their appliance repair requests.
Thanks Craig, much appreciated!
5/5
GoogleMy property manager Malcolm has always been great at dealing with any issues during my tenancy and Arden have always been speedy with response/liaison with the landlord & repairs being organised.
Thank you Holly for taking the time to leave this review. Malcolm will be thrilled to read it!
5/5
GoogleMy short experience renting a flat with Arden has been fantastic so far! From the very beginning, the process has been smooth and hassle-free. My property manager, Ali, has been incredibly responsive and attentive to all of my messages and …
Thank you! Exactly what I love to hear, will be sure to let Ali know!
5/5
GoogleI have found Tommy Kirkwood to be extremely helpful with assistance regarding work in maintaining a good standard in our tenement. Even though he is not the Factor for the whole tenement, he has assisted us in receiving general agreement …
Thanks Ros, What a great review for Tommy, he will be delighted to read this as am I.
5/5
GoogleWE have been customers of Arden Property Management since January 2019 and have been highly satisfied with their service. They have been professional and proactive in looking after our property.
HI Ally, thanks for this review, that is great to hear!
5/5
GoogleProfessional, efficient and friendly service from all at Arden. Good communication with landlords and always easy to get in touch with someone if you have any queries. Definitely recommend!
Thanks Caroline!
5/5
GoogleI would wholeheartedly recommend Arden property management. A professional and helpful operation. Communication with property manager Malcolm Brown always dealt swiftly, efficiently, in a friendly approachable manner. Thank you.
Thank you Laura!
5/5
GoogleMalcolm Brown did a fantastic job of managing my HMO property. He communicated with me at all times and did regular visits and was always quick to action everything.
Thank you Lisa,
5/5
GoogleAll the team are amazing (Malcolm, Tommy and Catriona who I deal with most). They are courteous, knowledgeable and extremely quick to respond. I couldn't do without them.
Thank you Mike, that is great to hear.
5/5
GoogleCatriona, has been a great help with various issues offering professional and helpful advice covering various aspects of property and letting. Always available and takes time to talk
Appreciate tus review Kenny, thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
