Trusted Agent profile · Edinburgh
Verified
★★★★★
240 reviews across 1 platform
43 Morningside Road, Edinburgh, EH10 4DR
Arden Property Management's office in Edinburgh, at 43 Morningside Road, is rated 4.4 out of 5 across 240 reviews on 1 platform, including 240 Google reviews rated 4.4.
Arden specialise in Edinburgh property management and provide a flexible, professional service which includes a no let no fee guarantee and no upfront charges for fully managed properties.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
GoogleDo not deal with this company. Bad people and ethic.
HI David, I did previously leave my contact details for you to contact me but I have not heard from you. I understand that you are disappointed that we did not want to proceed with you as a tenant but we have not been dishonest or … More
5/5
GoogleThis is a first class business with very efficient management and staff. I have been entirely happy with the service over the past couple of years and would highly recommend them. …
Thank you very much Keith!
5/5
Googlevery good letting agents. been with them for years
Thank you!
5/5
GoogleAmazing experience renting a property. I cannot speak highly enough of the Arden team, specifically Rebecca Gibb, who has just been an absolute super-star. She was always an email or a phone call away, and no query or request was too much …
Thank you Victoria, Rebecca is the newest member of our team so it is fantastic to hear that she is looking after her tenants so well.
4/5
GoogleArden have given great service and advice. Very happy with their let only package. I will use them again. I think the rental valuation was slightly on the low side - but their attentive, careful service has still made them more than worth it.
Thanks for taking the time to review Stephanie and we will take on board your comments.
5/5
GoogleAlways a pleasure dealing with Arden Property Management.
Thanks Craig, great to hear!
5/5
GoogleRented a flat from Arden in 2010-2011, had a very nice experience - the best one during my Edinburgh stay. Minimal fuss, helpful staff, transparent letting process. Got almost nothing deducted from my deposit, which was surprising, considering my previous experience with landlords and agents in Edinburgh.
Thanks so much for taking the time to leave this review, much appreciated.
5/5
GoogleExcellent work from Tommy at Arden
Thank you very much for taking the time to leave a review, this is much appreciated.
5/5
GoogleA good friendly business . Kris
Brilliant, thanks for this Kris!
1/5
GoogleWhat can I say… we’ve been dealing with estate agents for over 20 years, and despite the fact that personal experiences might vary we never felt compelled to write a review… up until now. …
Hi Heather, I am very sorry you feel you have had poor service from Lothian and Borders Property Management, which is now part of Arden. Whilst I am not familiar with all … More
1/5
GoogleTerrible customer service. I've viewed two properties with this agency and both have had awful communication. The second flat I viewed I was informed I had the first viewing slot and they couldn't let me come any earlier. When I got to the …
My apologies Lyndsey, the market is highly competitive and fast moving at the moment and it is difficult to make sure that everyone is informed immediately in real time of what is going on with a deposit when a property is so popular. I … More
4/5
GoogleWe had a great experience with Arden Property Management - always answered our queries with fast responses. In particular, we commend Laura Sommerville who helped us secure our flat. No complaints at all with their services.
Great to her that Laura has looked after you so well!
1/5
GoogleShocking service for tenants
I am very sorry that you are unhappy in any way with our service, if you would like to email me directly to let me know what went wrong and how we can improve I would really appreciate it, catriona@ardenpm.co.uk
1/5
GoogleThese guys are pathetic - rude and unprofessional - avoid at all costs. Make sure to take photos of everything and clean your flat with a magnifying glass. They will find any petty excuse to take your deposit away
Hi Tom, I am sorry you were unhappy at having to pay for cleaning at the end of your tenancy, it is only fair though that we make sure the property is cleaned to the same standard in which you received it so that the next tenants have a … More
1/5
GooglePoor communication with tenant, and between Arden and landlord. No urgency for emergency repairs (no heating/hot water for 1 month and still not resolved). …
Hi jack, I am very sorry indeed that it did take some time to get the boiler replaced in … More
4/5
GoogleAs tenants we are very happy with the service we get. Everybody we've met so far were very friendly and provided great service. Special thanks and recommendations are going to our agent Michael Brogan, who seems to be going out of his way …
Thanks for taking the time to write this review and I am glad that Michael is looking after you well. I must apologise that the cleanliness was not up to standard and wish that you had asked us to recall the cleaning company which we would … More
5/5
GoogleI wanted to leave a review for Arden because I feel they are just a great, personable, letting agency. They were always at the end of the phone or email if I had a question/situation …
Thank you so much Jess for leaving such a great review, much appreciated!
1/5
GoogleI rented a nice 2-bed flat in Merchiston from December 2011 to October 2013 (when the landlord, who lived in the penthouse right across our flat with his wife, terminated our lease on the grounds that he "wanted to move back in"). …
Hi Katya, The landlord is using the property for family and has acted within their rights … More
4/5
GoogleArden are always very helpful with their responses, and they made our move very easy! Check-in was great and Jennifer took us through it all very quickly. Overall we received a very professional service and we love our new flat a lot!
Hi Sarah, Thanks very much for leaving this comment. Jen is quite new to Arden so I am … More
5/5
GoogleI liked working with Arden. I rented 2 properties the last 3 years and repairs were always done immediatly. Most of the time I had a pleasant contact with Lisa the property manager.
Thanks John for leaving us a review and great to hear that have received such good service from Lisa, she'll be delighted with this feedback!
5/5
GoogleI recently rented out my property through Arden Property Management and I was very impressed by Catriona and how quickly a tenant was found. They arranged everything for me and when I had issues with plumbing and electrics they sorted out …
Thanks Katie!
5/5
GoogleArden rent out my flat in Edinburgh and as a landlord make life very easy for me, getting in touch with me when they need to but managing the majority of day-to-day issues on my behalf. I would recommend their services.
Thanks Helen!
5/5
GoogleAs a landlord, Arden have always met expectations. They are highly professional, and freely offer advice when requested, demonstrating their in depth knowledge of the rental market, legislation and regulations. Catriona, Ross and the entire team continue to impress.
Thanks Martin, that's greatly appreciated
4/5
GoogleWe have been with Arden Property for almost a year now and we are very happy with their service. We have been dealing with Laura Sommerville directly who is professional, friendly and dealt with any issues promptly.
Thank you very much for taking the time to leave this review and also to mention Laura individually, I am sure this will mean a lot to her to hear that she is appreciated. As a manager it is fantastic to get such positive feedback about my staff. Thanks again.
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