Arden Property Management Edinburgh reviews

★★★★★ 5/5

Google

I rented a property through Arden for over four years and can highly recommend them. Any issues I experienced in the flat were always dealt with promptly and professionally. All flat inspections and maintenance visits were announced well in advance, and whenever a scheduled date was not suitable for me, there was never any problem rescheduling. Throughout my tenancy, the agency was reliable, organised, and easy to communicate with, which made renting through them a very positive experience. Morag was my first point of contact within the Arden team. Every time we met or spoke, she was always friendly, approachable, and professional. We shared many pleasant conversations and often had a good laugh together. Whenever I contacted Morag, she handled all requests efficiently and explained every process clearly in advance. There were never any delays in our correspondence, and I always felt well taken care of throughout my tenancy.

Kamila · 2 June 2026

★★★★★ 5/5

Google

We’ve been living in the property managed by Arden for almost 7 years and only had positive interactions with the agency! Whenever we’ve had (the occasional) issues, they did their very best to remedy it in a timely manner. It is clear that they have their clients’ best interest and always look to keep their tenants happy. Their friendly staff and professional sub-contractors have made our home-living lives stress-free, as we can always count on Arden to fix any problems that may arise, day or night. We will be forever grateful for them negotiating with our landlord to freeze and discount our rent for a few months during the incredibly difficult time of the pandemic back in 2020. For us it meant the world! In the 7 years we’ve been living in the Arden managed property, Malcolm Brown has been kind of like our ‘own agent’. It’s really wonderful that we have a personal agent, as they get to know you on a personal level and really understand your needs. From the very beginning, Malcolm has been very friendly, approachable and kind. All throughout our renting process and tenancy he’s been incredibly helpful and made the whole process very smooth and clear. Malcolm is always very polite, professional and respectful and responds to emails promptly. Overall, we’re always looking forward to our property visits, as it gives us a chance to catch up and bring up any issues we may have.

Laura · 2 February 2026

★★★★★ 5/5

Google

I would highly recommend Morag at Arden Property - she has been outstanding in finding a flat and arranging to meet the students who needed a home for their time at uni. Morag has been a pleasure to deal with - enthusiastic and knowledgeable. Completely over the details needed for a smooth entry - couldn’t ask for more! Excellent!

Lou · 2 June 2026

★★★★★ 5/5

Google

I've just about finished a near 4 year tenancy with Arden Property Management. I would highly recommend this agency for anyone looking to find a good home. The team particularly Morag have been friendly, approachable and accommodating throughout my time with them.

David · 11 September 2026

★★★★★ 1/5

Google

I just phoned today to arrange a viewing with one of their properties and the lady who spoke to me was very rude. I asked for information and i gave my details and she didn’t knew what she was speaking about and i called again and tried to clarify the details and she said YOU KEEP CHANGING YOUR STORY! in a very rude tone. And its suspicious lol i mean i just asked a viewing and whats there to be suspicious?. Please review this conversation and check how this person approaches towards the customers. She spoke with so much anger. And this was a very awful experience.

Nethra · 5 October 2026

★★★★★ 5/5

Google

We had a very positive experience with Arden Property Management renting one of their properties. Communication was clear and professional throughout, and everything was handled efficiently from start to finish. A special mention to Azaia, our property manager, who was helpful, responsive, and easy to deal with whenever we had questions. Overall, great customer service and a smooth experience, would highly recommend.

Arun · 2 February 2026

★★★★★ 5/5

Google

As well as being very efficient Azaia is extremely pleasant to deal with, he's always thoughtful whilst bringing a relaxed confidence and positive outlook to the projects we are working on. I feel very reassured that my property is in a safe pair of hands!

Suz · 4 June 2026

★★★★★ 5/5

Google

I was a tenant at Arden and had an excellent experience! They are very attentive, helpful letting agents who maintained our flat well and were very supportive throughout our time at their rental. Kat was especially helpful and responsive during our time there. I would highly recommend them to anyone searching for a flat

Isabel · 9 February 2026

★★★★★ 5/5

Google

Morag made the whole move in process seamless. She was always contactable, with quick replies and constant updates throughout the whole timeline. We couldn’t recommend her and Arden enough. Thank you.

Harry · 2 June 2026

★★★★★ 5/5

Google

I had a very positive experience with Arden Property during my 7-month tenancy as a tenant. Throughout my stay, their support and responsiveness stood out consistently. The team was always approachable, professional, and efficient in handling any queries or maintenance requests I raised. Overall, I truly appreciate the level of service and support provided by Arden Property. I would highly recommend them to other tenants looking for a reliable and attentive property management team.

MuraliKrishnan · 2 July 2026

★★★★★ 5/5

Google

I have worked with Tommy and the maintenance team at Arden on many occasions and I always find them to be extremely professional and organised. They have a real desire to to the right thing and its great to be part of that.

Jeanette · 9 February 2026

★★★★★ 5/5

Google

As a student tenant, I can confidently say Arden offers the best letting experience in Edinburgh. Their support and prompt responses are truly remarkable. I had to leave my previous tenancy due to numerous ignored safety maintenance issues. However, with Arden, I’ve had no problems and the maintenance is both speedy and efficient. If you’re a student searching for a flat in Edinburgh, I highly recommend Arden.

Amelie · 2 August 2026

★★★★★ 5/5

Google

Before choosing to market my home I had multiple agents out, some were absolutely awful, then thankfully Aspire and Josh Finch came around, no more hard sales just a love for the job, and actual comparable properties like mine that they had sold, after going on the market, it took them just 2 days before it was sold, I can’t thank Josh enough, the service has been outstanding.

Steven · 20 February 2026

★★★★★ 5/5

Google

I've had an excellent experience with Arden Property Management, and particularly want to mention Azaia who has been fantastic throughout our tenancy. Azaia has been incredibly responsive whenever any issues have arisen, addressing them …

Niall · 9 February 2026

★★★★★ 5/5

Google

Arden have managed our property for a number of years now. Always a professional and efficient service. Tommy and the team are always a pleasure to work with and we would highly recommend them!

Douglas · 9 February 2026

★★★★★ 5/5

Google

We have worked with Tommy and the Arden team for many years and have consistently found them professional, responsive, and easy to deal with. They are always proactive and attentive when handling repair requests.

Kym · 9 February 2026

★★★★★ 5/5

Google

Morag was very helpful and made the tenancy application process stress-free. Would recommend herself to all tennant applicants.

Oliver · 2 June 2026

★★★★★ 5/5

Google

Like any property management team, Arden operate at the centre of complex landlord and tenant relationships. What sets them apart is their clear, timely communication and decisive action. Over two decades of conscientious management by Kat Usher have kept me fully compliant as regulations have evolved. The Arden team have also navigated complex, multi‑party decisions with ease, particularly around stairwell and roof repairs, always acting with probity and a clear focus on outcomes for the common good. This approach has earned them a well‑deserved reputation for trust. Their sound advice and competent handling of maintenance have kept tenants satisfied and the property in excellent condition. I highly recommend them.

Andrew · 11 February 2026

★★★★★ 5/5

Google

Used Arden for well over a decade: can honsestly say they have been very fair and efficient with me. Always giving me at lease 3 options/quotes if works need to be repaired. And of course , some lovely tenants, who have always looked after the properties. My point of contact throughout has been Malcolm and he is the main reason, I still rent out my properties. Makes my life very easy , as I am not always in the UK.

Eileen · 2 February 2026

★★★★★ 5/5

Google

I have been living in My flat last 3.5 years through by Arden Property . Management is very good. Morag is my property manager she is very professional and helpful.

Manish · 9 February 2026

★★★★★ 5/5

Google

Kat and the team at Arden are first rate in managing my BTL properties. As expected challenges sometimes arise and they are always quick to support and resolve any issues.

Andrew · 8 February 2026

★★★★★ 5/5

Google

I’ve been renting with Arden for six months. During this time, Arden’s property manager, Kat Usher, has always been responsive, reliable, and helpful. Their repairs and maintenance platform is also very convenient and hassle-free. I am now moving to another Arden's refurbished property managed by Kat and Morag. Thanks to them, the property is professionally cleaned at the start of the tenancy, and I am very happy with the smooth move-out and move-in process.

王泽 · 2 February 2026

★★★★★ 5/5

Google

The team at Arden Property are very helpful. They show the property to one prospective tenant at a time, which makes the whole process more straightforward and personalised. The property manager was also extremely helpful. Nambela explained everything clearly, answered all my questions promptly, and made the entire move-in experience smooth and stress-free.

Claudia · 2 July 2026

★★★★★ 5/5

Google

I would definitely recommend Arden Property Management from a tenants point. From the original viewing of the property to the necessary paperwork everything has been straightforward. Any issues that arose with the flat they are eager to help. Kat and Azaia have been the main points of contact and they are super and I feel at ease knowing they are an email or phonecall away if required!

Jo · 2 March 2026