Trusted Agent profile · Edinburgh
★★★★★
960 reviews across 2 platforms
168 Bruntsfield Place, Edinburgh, EH10 4ER
Part of Albany Lettings, see every office.
Albany Lettings's office in Edinburgh, at 168 Bruntsfield Place, is rated 4.9 out of 5 across 960 reviews on two platforms, including 957 Google reviews rated 4.9.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleOr property was managed by both Ace and then Albany after their amalgamation and the service was excellent. Being landlords living abroad it gave us peace of mind knowing the flat was in good hands and being well looked after. Easy to do business with and the communication and updates were much appreciated. I would definitely recommend using them.
5/5
GoogleUsed them to get some property viewings done, Jock was lovely and super helpful when We were looking around.
5/5
GoogleGreat letting agent, Jock was incredibly helpful and friendly and made viewing a property very easy and informative.
5/5
GoogleFabulous service. Would absolutely recommend. Thank you to Stephen and the team for all your help and support.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Lynn - delighted to receive your review!
5/5
GoogleAlbany Lettings are awesome, recommended to anyone and everyone and for customer service and banter Stephen is your guy.PositiveResponsiveness, Quality, Professionalism
Thanks so much Joanne! We're thrilled to see that you're happy with the customer service and we, on occasion, have been privy to Stephen's banter too!
5/5
GoogleStephen was a delight to talk to when showing around the property. Very responsive team when going through the application process
Thanks Anika for leaving your excellent review. Stephen is really pleased to hear your feedback- take care!
5/5
GoogleAs relative newcomers to the city of Edinburgh, we would definitely recommend Albany Lettings. We were both pleasantly surprised by the Kind, helpful, and prompt responses of Louise and my wife and I found Stephen's knowledge and insight very beneficial. Even in our brief meeting, Stephen's genuine nature and expertise gave us all of the confidence that we needed. Thanks for all of the help and support, Albany Lettings!
Hi Miles, thanks for leaving such a positive review. Louise and Stephen are really grateful of your feedback and glad they could offer some guidance. Wishing you all the best with your property search!
5/5
GoogleAlana, came and met us at our flat. She was extremely helpful and responsive. She answered all our questions and emailed the information requested as soon as she got back to the office.
5/5
GoogleThe agency has been very helpful, friendly and accommodating. They have also been extremely fast in getting in touch and very easy to speak to. Daniel has been great showing us around the property and answering all our questions. Overall great service!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAlbany Lettings have managed my small flat for over 20 years and have always been very helpful - work needing done has been managed efficiently and they maintain good communication. Changes of tenants are also well managed, and they have coped admirably with all the changes brought about due to the Covid pandemic. The office staff are pleasant to deal with and knowledgeable about property management.PositiveResponsiveness, Professionalism
Hi Susan, thank you so much for leaving a glowing review. We were delighted to find you a suitable tenant and are really happy that you are pleased with the service. Here's to another 20 years! 🎉 …
5/5
GoogleWe had the pleasure of attending a viewing with Marianna and were truly impressed by her kindness and professionalism. She was approachable, attentive, and answered all our questions clearly, making us feel comfortable right away. A very positive experience, thank you, Marianna! We highly recommend her.
5/5
GoogleNicola and team are excellent, efficient and pleasant to deal with. We rented out a flat on Morningside through them and at all stages they were professional and supportive to both us and the tenants.
5/5
GoogleI had a viewing today with Martin and it was lovely! He was incredibly personable, answered my questions or provided me with insight on where I could get more information, and gave me ample time to familiarize myself with the flat. Even if I don’t get the opportunity to rent this particular property, I’ll be sure to look to Albany Lettings in future.
5/5
GoogleHighly efficient and organised. My experience with Albany, as a landlord, has been one of clear communication and professional service.
5/5
GoogleThank you very much for everything. In the world where the internet is omnipotent, Albany Lettings is still very kind to old analogue type of people like us. We were able to see the wonderful landlord as well. We will strongly recommend this property agent to everyone.
Thank you! we are very happy to hear that you feel this way. Your feedback is greatly appreciated
5/5
GoogleVery grateful that the agent was willing to wait for an extra minutes on being late and she even called to check up and guided me thoroughly so I could find the location easily. Also the conversation went smoothly, helped me with extra information and was very efficient.
Thank you Hafia! We are delighted you have taken the time to leave us a review & that your experience with us was a positive one!
5/5
GoogleBethany from Albany Letting was my lovely agent, who kept me informed and reminded before and after viewing a lovely property! Highly recommend this property company, they get back to you on emails promptly.
5/5
GoogleI really enjoyed viewing with the agency Albany Lettings. The apartment is excellent and fully meets my wishes. Everything is wonderfully organized, on time, without delays and expectations. Real estate information provided in full.
5/5
GoogleAlbany have managed my residential property portfolio in Edinburgh for over 15 years. They are proactive in managing issues as they arise and communicate these in a timely manner to me. They have explored alternatives to work that is required and arranged access for quotes and work efficiently and effectively. They have also managed changeover of tenants including inventory and any remedial works required with a minimum of fuss
5/5
GoogleGreat service from ACE property. Really good support on letting a property. Jess was particularly knowledgeable and helpful.
5/5
GoogleAlbany Lettings arranged a viewing for us and the agents we dealt with (Louise and Stephen) were very professional and friendly. Stephen guided us in our viewing and he was able to answer our questions or to point us in the right direction, which gave us the distinct sense that we were dealing with a reputable and professional service.PositiveResponsiveness, Professionalism
Thanks Marina, Stephen & Louise are thrilled with your 5* review!
5/5
GoogleHave been with Albany Lettings for around 18 months and can’t rate them highly enough. Great at communicating and keeping me up to date with things both to do with my flat but also any upcoming things I might need to be aware of as well as being very response to any questions I have on an ad-hoc basis. The entire team are very friendly and helpful. Nothing but good things to say about the experience I’ve had as a landlord working with Albany Lettings!
5/5
GoogleThe team was very quick to get back to us about a viewing. We viewed a property with one of their agents and they were quite friendly. Had some issues hearing back after but they were lovely over the phone to help us.
Thank you for your 5* review Maria. Your feedback is greatly appreciated!
5/5
GoogleDid a viewing today, the property manager Martin was very friendly and knowledgeable.
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