Every review we hold for the Edenbridge Ashford Rye office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis entire team continues to be nothing short of FABULOUS! The original video experts for all things property, they continue to evolve, learn and educate. They are not only an essential part of our marketing mix, delivering the highest standards of professional quality output when needed, but they are confidants and consultants too. Any hairbraioned idea I have about video (be that kit, technical approach or type/format of content), these guys are always happy to chat and advise- with no compulsion to pitch or tender. Faultless and utterly lovely- what more do you want!?
Kristjan · 25 November 2025
Agent replied · 25 May 2026
Thanks buddy - all the love x
★★★★★ 5/5
GoogleAnita and Will are outstanding! They took all of my stress away during the sales process. Always responsive and giving honest and professional advice. They even went that extra mile to bring snacks for me when I came to the property after a long day at work, and coached me through the sadness of losing a valued home.
I cannot reccomend them enough. Do not use anyone else!
Reshmi · 19 February 2026
Agent replied · 19 May 2026
Thank you so much Reshmi for such a lovely review. We hope you are happy in your new chapter in life and we wish you all the best. Sending our regards. Anita and Will
★★★★★ 5/5
GoogleAnita and Will are the most honest, professional, understanding, experienced estate agents I have never met! Believe you me I met many from different agencies but never like them!! Great communication skill, always on the case and the best think of all they promised to sell my house and they did!! They work well together, always available to talk, they really have gone above and beyond so please look no further and trust them! I cannot be happier with the outcome! Thank you so much Anita and Will, I could have not done this without you! You kept me sane!!
Elena · 19 May 2025
★★★★★ 5/5
GoogleDouglas was great!
Daniel most trusted agent !
D · 21 May 2026
Agent replied · 4 June 2026
Hello D Gold
Thank you for your positive review, all the team really appreciate it.
Kind Regards
All the team at Kings Group, Enfield Town
★★★★★ 5/5
GoogleA special thank you to Chris England, whose dedication and vision played a huge role in bringing our ideas to life. His insight, patience, and commitment to excellence truly made a difference, and we couldn’t have asked for a better partner on the project.
Mitch · 25 June 2025
Agent replied · 25 May 2026
Thank you so much, Mitch! We're thrilled to hear that Chris's dedication and vision made such a positive impact on your project. Your kind words inspire us to keep delivering excellence. We look forward to collaborating with you again in the future!
★★★★★ 5/5
GoogleChris, Matt, Alex and the team have been great. They came all the way to Cornwall and spent two days with us. In that time they packed in so much content, and made the whole experience enjoyable. They made our team feel relaxed and the …
Sophie · 25 May 2025
Agent replied · 25 May 2026
One of the best teams in one of the UK's nicest places - see you in 2025!
★★★★★ 5/5
GoogleWe recently bought a property through Kings and were more than happy with the service and flexibility shown from them throughout the entire process. Doug & Georgia in particular were always very helpful and we felt went above and beyond what we expected as buyers. We wouldn't hesitate to do business with them again in the future.
Kieran · 4 May 2026
Agent replied · 4 June 2026
Hello Kieran
Thank you for your lovely review. It was an absolute pleasure working with you on your property purchase and we hope it was worth the wait.
Congratulations again and best of luck in your new home!
Kind Regards
All the team at Kings Group, Enfield Town
★★★★★ 5/5
GoogleWe had a really good experience with the team. Anita has been extremely supportive and proactive. Ensured smooth processes at every step of the way, maintained detailed and constant communication, and retained a positive attitude throughout. Would give them a 10/10 if that was an option!
Riddhi · 19 May 2025
Agent replied · 19 May 2026
Thank you Riddhi for the lovely review. Was a pleasure helping you get your first apartment. Enjoy it and make happy memories. Always here to help if needed in future too.
Kind regards
Ewemove estate agency
★★★★★ 1/5
GoogleIf you're a landlord I would recommend steering well clear. The tenant left my home damaged, filthy and without notice.
I provided significant evidence and requested a conservative £1000.
Flatfair decided just £250 was owed, which is coincidentally the exact amount as the initial deposit, I presume because they don't want the hassle of chasing the tenant for more.
Terrible scheme and certainly wont be using them again.
Gregg · 1 February 2026
Agent replied · 1 September 2026
Hi Gregg,
Thanks for your feedback, we're sorry to hear that you weren't satisifed with the outcome of your case.
Please note that the tenant chose our deposit alternative service so no deposit was in place.
I've reviewed the adjudication outcome for your case, including the adjudication report, tenancy agreement, email/WhatsApp correspondence, photographs, and the supporting cost evidence provided.
Following the review, I found no errors in fact, law, or process. The rent claim was partially awarded (£250) because a rent statement/ledger wasn’t provided to evidence the full amount claimed after the tenancy ended; the only figure clearly supported on the balance of probabilities was the tenant’s £250 offer acknowledging partial liability.
The remaining cleaning/dilapidations, gardening/waste removal, and carpet cleaning claims were not awarded due to a lack of independent baseline evidence (e.g., signed/independent check-in and check-out reports and/or clearly dated, verifiable documentation) to demonstrate the property condition at the start and end of the tenancy and to distinguish damage from fair wear and tear.
I know that this was not the outcome you were looking for, but adjudicators must apply consistent evidential standards and can only award amounts that are properly substantiated.
If you have any further questions, reach out to us via endoftenancy@flatfair.co.uk
Best wishes,
Damola
Head of Customer Operations
★★★★★ 1/5
GoogleAs a fair landlord, I firmly believe it's unnecessary and unjustifiable for this company to charge tenants up to 23% of a month's rent plus VAT for simply nothing. They are not an insurance provider, and their services are identical to those of the DPS adjudicator. Save your money, pay your deposit directly, and you'll be assured of getting it back at the end of your tenancy if you adhere to your contractual obligations. The numerous 5-star reviews are clearly written by agents, which is quite revealing.
VIDA · 1 October 2025
Agent replied · 1 September 2026
Dear Vida,
Thank you for your feedback.
We offer the opportunity for tenants to pay a much smaller fee than the 5 week cash deposit, and although this fee is non-refundable, for many tenants it's a better option than having 5 weeks rent of cash locked away.
We have numerous positive reviews from tenants here and on Trustpilot. This recent review on Trustpilot gives a flavour of the benefits for tenants:
"Great idea, especially with the cost of living crisis. This has really helped my family. The money we’ve saved will go towards hiring a removal van, some much needed new furniture and a takeaway on the night we move in!"
Also tenants will have access to our end of tenancy platform where they can negotiate any charges directly with the agent/landlord. In most cases this negotiation is successful and if it's not, we have the adjudication process to fall back on, ensuring that there's a fair outcome.
flatfair is a choice, we are here to give tenants the opportunity to choose what is best for them, whether that's our deposit alternative service or the 5 week cash deposit and the regularity with which tenants choose the deposit alternative, is a strong indication of the value our service provides.
If you have any questions regarding our service, please reach out to us via support@flatfair.co.uk
Best regards,
flatfair team
★★★★★ 5/5
GoogleAs an agent, I’ve found Flatfair to be a fantastic alternative to traditional deposits for our tenants. The setup is clear, efficient, and easy to explain, which makes the whole process stress-free for everyone involved. Tenants regularly comment on how quick and straightforward it is, which really helps give them confidence and peace of mind when moving in.
I’d also like to highlight the support from Collette, our account manager. She’s been excellent throughout, always approachable, responsive, and proactive, which really adds to the overall positive experience.
Flatfair has become a valuable part of what we can offer both tenants and landlords, and I’d be more than happy to recommend their service.
Josh · 1 October 2025
Agent replied · 1 September 2026
Hi Josh,
Thank you for such wonderful feedback! We’re delighted to hear that flatfair has been valuable for your tenants and landlords, and we’ll make sure Collette sees your kind words too.
Best wishes,
flatfair team
★★★★★ 5/5
GoogleWorking with Chris and Matt is always a pleasure. Open, honest advice, is what you need in a supplier and these guys nail it every time
Dean · 25 November 2025
Agent replied · 25 May 2026
Thank you so much, Dean! We're thrilled to hear you had a great experience with Chris and Matt. Providing open and honest advice is what we strive for, and it's wonderful to know we're hitting the mark. Looking forward to working with you again!
★★★★★ 5/5
GoogleTrudie was a great help when buying out first property. She made sure our problems got resolved fast and were made a priority.
GSG9 · 15 December 2025
Agent replied · 15 July 2026
Thank you very much for your feedback. Trudie is an absolute superstar
★★★★★ 5/5
GoogleSmooth, simple, and stress-free!
Using flatfair made moving into my new home so much easier. I loved not having to put down a huge cash deposit, and the whole process was really straightforward from start to finish. Communication was clear, the platform was easy to use, and everything was explained really well, highly recommended
Thank you
Shari · 1 November 2025
★★★★★ 5/5
GoogleThank you to the wonderful lettings team at the Cheshunt branch. I’d especially like to thank Elleisha, whose professionalism made everything possible, and Carmella for her thorough understanding of my needs. A great team to work with.
Bola
Ade · 4 April 2026
★★★★★ 5/5
GoogleSarah managed the sale of my property in Birmingham professionally swiftly And accurately. She was a delight to deal with responsive, I couldn’t recommend her more highly thank you Sarah.
Maura · 29 August 2025
Agent replied · 29 June 2026
Thank you for your feedback and recommendation Maura. Sarah was over the moon with your feedback.
★★★★★ 5/5
GoogleSam and all the staff have been excellent in selling our late fathers house. We were kept well informed throughout the whole process. They were always happy with any queries we may have had. A fast, smooth and efficient service, thank you.
Alan · 25 June 2026
Agent replied · 25 July 2026
Thank you, Alan for your kind words. We're thrilled to hear that our team provided you with excellent support and kept you informed throughout a delicate and stressful process. Our goal is to deliver a smooth and efficient experience for our clients and we appreciate your recognition of our efforts. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleChris, Matt and the team are incredibly talented, well-informed and outstanding filmmakers, industry leaders known for their genuine care and charisma. Highly recommended!
Adam · 25 October 2025
Agent replied · 25 May 2026
Thank you, Adam! We truly appreciate your kind words and support. It's always a pleasure to work with clients who recognize our passion for filmmaking. Looking forward to creating more amazing projects together!
★★★★★ 5/5
GoogleShelbi and her team were very helpful and supportive when dealing with a property purchase for us 👍 …
Ashley · 29 November 2025
Agent replied · 29 June 2026
Thank you Ashley, the Barnt Green Team will be thrilled with your feedback.
★★★★★ 5/5
GoogleDean Kirk was brilliant in helping me secure a great role with a great company. He fought my corner every step of the way and was always on hand to provide as much support and information as possible to prepare me for each step in the recruitment process. I would highly recommend him to anyone. Thanks again Dean!
Matt · 5 August 2024
Agent replied · 5 August 2026
Hi Matt, what a great review! We are so pleased you felt like you were looked after by Dean, he is a fantastic recruiter and clearly it shows. We wish you all the best in your new role 😀 …
★★★★★ 5/5
GoogleAbdullah Allie was very helpful with quick actions solving any issues that we had. Very friendly and knowledgeable
Harrison · 8 August 2026
★★★★★ 5/5
GoogleA review on miles and barr Folkestone. You guys were fantastic. From when the property went on the market. A visit from Sam. Support from Maddy, Kayleigh and probably so many more. Sorry I can't remember all your names! …
Katie · 25 June 2026
Agent replied · 25 July 2026
Thank you Katie for sharing your wonderful experience with us. We are thrilled to hear that our team provided such fantastic support during this challenging time. Your kind words about our compassion and regular updates mean a lot to us. We … More
★★★★★ 5/5
GoogleThe whole team at miles and barr Folkestone did a great job with the sale of my flat. I would definitely recommend them. My main contact Emily stickler was especially good. Thank you team! 😀. …
Valda · 22 July 2026
Agent replied · 25 July 2026
Dear Valda,
Thank you for your wonderful feedback. We're thrilled to hear that our team provided great support during the sale of your flat. Emily and the rest of us strive for professionalism and efficiency, to give the best service for our clients. We truly appreciate your recommendation and wish you all the best!
★★★★★ 5/5
GoogleSuch a positive experience with this company. Big thank you to Annie who ensured I was updated throughout the purchase process and Jack for his help after sale. I wish this team the very best and thank you x
Victoria · 28 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
