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FW Estate Agents Edenbridge Ashford Rye reviews

4.5

★★★★★ Excellent

508 reviews across 2 platforms

13a High Street, Edenbridge Ashford Rye, TN8 5BW

FW Estate Agents's office in Edenbridge Ashford Rye, at 13a High Street, is rated 4.5 out of 5 across 508 reviews on two platforms, including 501 Google reviews rated 4.5.

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4.5 / 5

501

Reviews on Google

This office

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4.9 / 5

7

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers3 reviews

4.9 / 5 I have bought and sold 5 times in my lifetime and I have to say Tim is the best agent I have ever used because he was calm, not pushy, helpful and despite this ...NICOLA, 4 November 2022Read all 3 from sellers

Landlords1 review

5.0 / 5 Where do I start with my positive comments about this company. Management, rentals department and sales department 5 star, excellent and at very reasonable ...C, 28 March 2022Read the review from landlords

About FW Estate Agents Edenbridge Ashford Rye

FW Estate Agents has a personal and bespoke approach to selling or letting your home. We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will do exceptional things every day and not be tied to the High Street way of working and hours. As a Digital Agent where 98% of business is accessed through portals, we will offer you a unique service where we can offer the highest level of personal attention Our concept is remarkably simple; we will provide you with a dedicated Personal Relationship consultant to guide you through every stage of the process, from marketing to moving. We will handle a limited portfolio of properties, thereby making sure you our client is looked after and we maintain a relationship throughout the journey of the sale Our digital estate agent covers Kent, Surrey and Sussex focusing on offering high levels of customer service specialising in Property Sales, Lettings, Management, and land and New homes. We offer • Clear transparent pricing • Personal service • Support from customer services available • Online chat available • Internet Portals • Competitive fees • Digital Marketing We are very proud to announce that we were a finalist at the Property Wire Awards Online/hybrid Estate Agents which is a major achievement.

Reviews

Every review we hold for the Edenbridge Ashford Rye office, from every platform, shown as written. First names only.

5/5

Google

Used Arden for well over a decade: can honsestly say they have been very fair and efficient with me. Always giving me at lease 3 options/quotes if works need to be repaired. And of course , some lovely tenants, who have always looked after the properties. My point of contact throughout has been Malcolm and he is the main reason, I still rent out my properties. Makes my life very easy , as I am not always in the UK.

Eileen · 2 February 2026

Agent replied · 2 June 2026

Thanks you for this super review, it is very much appreciated.

1/5

Google

From a Landlords perspective this is a terrible scheme.i have had tenants trash my property cost me £1000s of pounds to put right and Flatfair offered £342 because the tenants disagreed with the charges. These tenants are now able to go and trash another landlords property knowing Flatfair will support them. Landlords stay clear! Going forward I will not use any agency or allow any tenants into my properties using Flatfair. This is a shame and the flatfair scheme tars all tenants with the same brush from my perspective which is unfair considering the many good tenants that I have and enjoy a good relationship with. Also, landlords please do not be fooled by the 10 week potential claim, it’s a sham, they have no intention of paying this amount, I had significant evidence of the damages caused and they offered just £342 or two weeks rent, traditional deposit schemes are better

Gary · 1 February 2026

Agent replied · 1 September 2026

Dear Gary, Thank you for sharing your experience. We appreciate how frustrating it can be when a claim outcome does not align with expectations, particularly where significant costs are involved. Going into the detail of your case, the adjudication decision was based on the evidence provided by all parties and on established principles that apply to end of tenancy disputes. The adjudicator accepted that the property was in a broadly sound decorative condition at the start of the tenancy. However, the evidence also showed that significant damp and mould issues developed during the tenancy and these issues were known to both you as the landlord and the managing agent. Crucially, the independent contractor’s report did not attribute the condition solely to tenant behaviour. On the contrary, it explicitly identified evidence of water ingress and recommended investigations into the roof, gutters, and loft space to diagnose an underlying cause, before any redecoration was undertaken. The contractor noted peeling wallpaper, black spot mould across multiple rooms, and the need to ensure the property was watertight to prevent recurrence This points to a potential building or maintenance issue, which remains the landlord’s responsibility under housing and contract law. While the contractor also referred to high internal humidity and advice given to tenants about ventilation, no technical or expert evidence was provided that could demonstrate that the widespread mould and damage were caused mainly or solely by tenant misuse, rather than by inherent damp or water ingress. In the absence of such evidence, an adjudicator cannot fairly conclude that the full cost of redecoration is a loss arising from tenant breach. As a result, the substantial redecoration element of the claim was declined, because it included works associated with resolving damp, mould remediation, and investigating water ingress. These are not costs that can be awarded against tenants unless clear causation by tenant behaviour is established. The fact that tenants did not agree with the charges was not, in itself, the deciding factor; rather, it was the lack of evidence linking the majority of the claimed costs to tenant liability. flatfair’s role is not to side with tenants or landlords, but to apply an independent, evidence-based assessment consistent with adjudication standards used across the sector. Where landlord responsibility for disrepair or inherent defects cannot be ruled out, awards must reflect that reality. We understand that this outcome is disappointing, but it reflects the fundamental requirement that claims must be supported by clear evidence of tenant breach and quantifiable loss. We remain committed to fair outcomes for both landlords and tenants, and we continue to encourage early investigation and resolution of issues such as damp and mould during a tenancy, to avoid situations like this arising at the end. Best regards, Damola Head of Customer Operations

1/5

Google

Absolute jokers. One of their landlords wanted to charge me to after I moved out to remove a piece of furniture that was left there by the previous tenant. They provided a photo with no time stamp, which was clearly taken before the last tenant (so well over a year ago). The boiler in the flat failed the health and safety inspection and was leaking carbon monoxide yet the landlord has the audacity to charge me to remove a small cabinet that was there long before I moved in. Regardless of what this 'independent' adjudicator says, won't be paying.

Morgan · 1 February 2026

Agent replied · 1 September 2026

Hi Morgan, Thank you for your feedback. Here at flatfair, we're a neutral party that provides a platform for tenants and landlords to negotiate end of tenancy charges. If you are not able to agree, our adjudication process will ensure that a final decision is made based on the evidence provided by all parties and in line with tenancy law. I haven't been able to locate your specific case but if it's currently in the adjudication process, you can expect that the outcome will be fair and a detailed report will be provided, detailing the considerations that were made, as well as the outcome. If you have any further questions, reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations

1/5

Google

FLATFAIR IS A TOTAL RIPOFF. I moved into my flat and it was not inhabitable. I had it totally redecorated at my own expense and when I vacated it was in 100% better condition than when I moved into. They then had the cheek to bill me £160 for cleaning. They are a disgusting company which myself and my company will not use again. WARNING. If you use them be prepared for a bill when you vacate as they are money grabbing thieves.

James · 1 February 2026

Agent replied · 1 September 2026

Hi James, Thank you for your feedback. It's important to note that flatfair is a neutral party facilitating a process for tenants to negotiate end of tenancy charges with their landlord and these charges are brought forward by the landlord, not flatfair. The landlord has brought forward a £165 charge for cleaning. Tenants are required to restore cleanliness to same standard as at the start of the tenancy and the key evidence as to the condition of cleanliness at the tenancy start, is the check-in report which was signed by all relevant parties. As there was no agreement on the charges, the case was settled by adjudication. The adjudicator examined the photos and commentary in the check-in report as well as doing the same for the check-out report with the conclusion that there was a deterioration in cleanliness. The final award to the landlord of £60 reflected that the deterioration was not significant enough to justify the original £165 and this has been detailed in the adjudication report which was sent to all parties involved. I hope the above is understandable, if you do have any further questions you can reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations

5/5

Google

Nicole went above and beyond, took my number and email, called me back after hours, and made sure I was completely taken care of. I was stressed and running out of time, but she was calm, supportive, and incredibly helpful throughout. 10/10 service. Thank you, Nicole!

Bianca · 1 October 2025

Agent replied · 1 September 2026

Hi Bianca! Thank you so much for your review! We take great pride in our standard of service and we're delighted to hear of how Nicole looked after you and made sure you were supported through the process, we'll be sure to pass this feedback to her! Enjoy your new property and reach out to us via support@flatfair.co.uk if there's anything else we can help with! Best wishes, flatfair team

1/5

Google

Awful company to deal with. Shockingly slow response times (IF AT ALL) to emails, slipping in terms you never agreed to, generally making life as difficult as possible. Would 100% give zero stars if it were possible. Do not use them for anything, there are far better companies out there for broadband and comms.

Trevor · 8 August 2026

Agent replied · 8 September 2026

Thank you for taking the time to leave your feedback, Trevor. We are genuinely sorry to hear about the experience you've described, including the delays in response and any lack of clarity around terms, this falls well short of the standard of service we aim to deliver to every customer. We take concerns like this seriously and would welcome the opportunity to look into the matter further. If you're able to email us with more information at feedback@global4.co.uk, we would be grateful for the chance to investigate and put things right.

5/5

Google

Process was great from start to finish. Ed and Fiona were brilliant and genuinely care. Couldn't have asked for a better team :)

Alex · 2 April 2026

Agent replied · 2 June 2026

Thank you, Alex! We appreciate you taking the time to leave us such a lovely review. We hope you settle in well to your new home! Best wishes, from us all at Kings Estates

5/5

Google

Kat and the team at Arden are first rate in managing my BTL properties. As expected challenges sometimes arise and they are always quick to support and resolve any issues.

Andrew · 2 February 2026

Agent replied · 2 June 2026

Thanks Andrew, lovely review much appreciated!

5/5

Google

Super, super happy to write a review of my experience with King's letting over the past year. I could not have been treated better by Belinda, Fiona and Matt! They were always there if I needed help and clearly wanted to make sure that I always knew that very personalised assistance was only moments away, day,or in some cases, after working hours. I would recommend them to anyone who is looking to rent and I'm sure that if this is how the letting staff work then the buying and selling department must also be pretty sublime. BEST LETTING COMPANY I HAVE EVER HAD THE PLEASURE OF DEALING WITH 🥳

Matthew · 2 January 2026

Agent replied · 2 June 2026

Thank you so much, Matthew, for your incredible feedback! We’re thrilled to hear that you had such a positive experience with Kings Estates. It was a pleasure helping you find the perfect property so quickly and making the process seamless. Matthew and Fiona are delighted to have made a difference, and we truly appreciate your kind words and recommendation. If there’s anything else you need in the future, don’t hesitate to get in touch. Enjoy your new home!

5/5

Google

I've been in Glasgow for 2 months moving between hotels while initiating my PhD studies. The renting situation in this town was t o u g h. Been to many letting agencies and asked move apartments managers and without credit history, references due to being from a different country, things were quite a hiccup. Thankfully, dealing with Flatfair, and Ms. Nicole in particular, made everything seamless and easy. They're quite fast too! Thank you for making me focus on my studies and for your professionalism and cordiality! 10/10

Ahad · 1 January 2026

Agent replied · 1 September 2026

Thank you so much for your review Ahad! We're delighted to have made the process so easy for you and we'll be sure to pass on your feedback to Nicole! Best wishes, Team flatfair

5/5

Google

I can’t recommend Ewe Move highly enough. From the very first enquiry, James and Craig were responsive, professional, and incredibly helpful. Every question I had was answered promptly, and they went above and beyond to make the entire …

Steven · 28 October 2025

Agent replied · 28 May 2026

Thank you so much Steven for your lovely words! We’re over the moon to hear that James and Craig made everything run so smoothly for you. They really do care about getting things right for every client, so it’s brilliant to know that came across.

1/5

Google

Unfortunately my experience of Flatfair was poor. My tenants left the property in a poor state and had a known what a shambles would ensue from this form of deposit I would have refused the tenancy using this method and insisted on the …

Emma · 1 September 2025

Agent replied · 1 September 2026

Dear Emma, Thank you for sharing your feedback with us regarding your recent experience and … More

5/5

Google

I have to say Carl was amazing. I was not his customer but buying a house through ewe-move, however I found Carl went above and beyond to get all the answers required and worked hard to resolve any issues. He never once made me feel a nuisance for asking and I asked a lot but hey it’s not a car which I can research or go in time and again to sit in. 😀 Obviously he had his customer’s best interest at heart but mediated well. He was often ahead of me and sorted the next stage or question before I asked - he may have a nervous twitch after this. I would have no hesitation using Carl if I was ever daft enough to move again. 😂 Thanks Carl.

Deborah · 17 July 2025

5/5

Google

Paula has been very helpful, professional, and easy to communicate with. Great service so far, highly recommended!

GENT’S · 17 April 2026

Agent replied · 17 August 2026

Thank you so much, Gent! It has been a pleasure working with you and I wish you all the best on your new venture 😊 Paula …

5/5

Google

My partner and I purchased a house through Red Hot Property. As first time buyers, our estate agent Trudie Bloomer answered every question we had and provided us with timely updates throughout the process. Trudie responded quickly to all queries we had and we were always kept in the loop. We would highly recommend Red Hot Property.

Eve · 15 February 2026

5/5

Google

PVS Media were superb!! Superb! They spend all day with us at our office and in the local area. They were really professional and helped guide us through the process and were brimming with ideas. Really easy to get on with and were very hard working. We would certainly highly recommend them.

Will · 25 May 2025

Agent replied · 25 May 2026

Thank you so much, Will! We're thrilled to hear you had a great experience with PVS Media. It was a pleasure working with you and your team, and we're glad our ideas and support made the process enjoyable. Your recommendation means the world to us! Looking forward to future collaborations!

5/5

Google

Thank you so much to the whole team especially Lauren who helped with the sale of my father in laws property. They kept us fully up to date the whole time and worked tirelessly to push the sale through. I thoroughly recommend them. S Markwick

Sally · 19 May 2026

5/5

Google

Casey has been exceptional. She holds our hands through every stage of onboarding and has made what seemed like a daunting task, seem effortless. Casey takes into account that we are very new to marketing campaigns and social media and …

Victoria · 16 June 2026

5/5

Google

I’ve been renting with Arden for six months. During this time, Arden’s property manager, Kat Usher, has always been responsive, reliable, and helpful. Their repairs and maintenance platform is also very convenient and hassle-free. I am now moving to another Arden's refurbished property managed by Kat and Morag. Thanks to them, the property is professionally cleaned at the start of the tenancy, and I am very happy with the smooth move-out and move-in process.

王泽 · 2 February 2026

Agent replied · 2 June 2026

Thanks you so much for leaving this review!

5/5

Google

A huge thank you to Tom, Lauren and all the team at Kings for their help in selling our house. They were efficient, trustworthy, honest, professional and incredibly supportive with the sale. The updates were a great help in easing us …

Kelda · 2 September 2025

Agent replied · 2 June 2026

Hi Kelda, Thank you so much for taking the time to share your experience. We’re delighted … More

5/5

Google

I don't usually write reviews but on this occasion I really wanted to express how impressed I've been with Maddy's commitment to arranging appointments, her interest in our requirements and her attention to fine details. With her very considerate and professional help, we've found our perfect property in Folkestone and are happily progressing towards completion.

Dave · 25 June 2026

Agent replied · 25 July 2026

Hi Dave, Thank you for sharing your wonderful experience. We're thrilled to hear about Maddy's dedication and professionalism in helping you find your ideal property. Our team strives to provide efficient support and clear communication to meet individual needs. We wish you all the best as you progress towards completion!

1/5

Google

We’ve just received our outcome after disputing the end of tenancy charges, even though we demonstrated that things were not left in the condition stated in the end of tenancy report. For example the report states that we were responsible for the ‘soiling of the walls’ but our agent (we found at the end of the tenancy) did not include the photos we provided of the soiled walls in the inventory from when we first moved in. We gave them to flat fair to demonstrate that this is not the case with times and dates of when they were taken and yet they’ve ruled it was us? They’ve also said that it’s our fault because we didn’t dispute the state it was given to us in when we moved in but how is that our fault? We complained to the agency and even provided the email conversation with dates and times? This is our first property, that landlord had it in for us after he almost killed us in January and you have just let him get away with murder, I hope you’re proud of yourself. They did two checks of that property and you only took the photos as gospel from the first check and have charged us for things like a piece of fluff being left and a hair on the toilet Cistern and unless you expect cleaners to come in hazmat suits it’s not sustainable. I’m beyond angry and don’t give me the same ‘we did adjudication and we don’t see an issue’ that you do to everyone else as we submitted reems of photos demonstrating how they were trying to bend the outcome and you still sided with them about it. Now we’re having to foot costs of things we didn’t even do to the property, mess the landlord left, you said we didn’t complain about the state of the property when we moved in so the walls must have been us but we even sent you the photos of the email exchange of where we complained with the photos and you’ve ignored it and given us the bill. I would love you to explain to me how when we gave you an extensive email conversation on the state of the property, time and date stamped, with photos of walls in the same condition from when we move in how you can dare blame it on the tenants? Also the marks on the carpets were from the workman we demonstrated attended the property AFTER we moved out and yet you expect that even without access to the property with no rights over that property anymore, we should keep that clean? You’re an absolute joke and whoever adjudicated that claim is clearly bias. Do you wanna add charges for cobwebs next? Because obviously I should have telepathically communicated to them that they should stop making webs until everything was done.

Emma · 1 December 2025

Agent replied · 1 September 2026

Hi Emma Jade, Thank you for getting in touch and for taking the time to explain your concerns in so much detail. I’m really sorry to hear how upsetting this experience has been for you, I appreciate this was your first property and that the outcome has left you feeling very disappointed and frustrated. At flatfair, end of tenancy charges which aren't successfully negotiated can then be finalised via the adjudication process which is completely impartial. The adjudicator reviews the check-in and check-out reports alongside any evidence provided by both the landlord/agent and the tenant (such as photos, emails and other documents), and then makes a decision based on that information and legal frameworks. I understand you feel that the evidence you provided, particularly your time-stamped photos and email correspondence about the condition of the property, was not properly taken into account. So that we can look into your specific case in more detail, please contact our end of tenancy team at endoftenancy@flatfair.co.uk with your full name, property address and any relevant flatfair reference numbers. We’ll then be able to review the adjudication and give feedback on the particulars of your case. I look forward to hearing from you. Best regards, Damola Head of Customer Operations

5/5

Google

I cannot recommend Mike and his team at Kings highly enough! From start to finish, their professionalism, responsiveness, and dedication were outstanding. They found excellent tenants and handled the entire process smoothly, making my …

Andy · 2 November 2025

Agent replied · 2 June 2026

Huge thanks, Andy! It was a pleasure to assist you both and we really appreciate your kind words. We hope the tenancy continues to run smoothly and wish you all the best.

5/5

Google

Thank you to Douglas for being an exceptional agent for me.

Kyran · 21 May 2026

Agent replied · 4 June 2026

Hello Kyran Thank you so much for taking the time to post a review. The team really appreciate it. Thank you for being such a great client to work with. Kind Regards All the team at Kings Group, Enfield Town

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Questions about FW Estate Agents Edenbridge Ashford Rye

What do sellers say about FW Estate Agents Edenbridge Ashford Rye?

3 reviews from sellers, rated 4.9 out of 5 on average. For example, NICOLA wrote: "I have bought and sold 5 times in my lifetime and I have to say Tim is the best agent I have ever used because he was calm, not pushy, helpful and despite this ..."

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