Trusted Agent profile · Edenbridge Ashford Rye
Verified
★★★★★
508 reviews across 2 platforms
13a High Street, Edenbridge Ashford Rye, TN8 5BW
FW Estate Agents's office in Edenbridge Ashford Rye, at 13a High Street, is rated 4.5 out of 5 across 508 reviews on two platforms, including 501 Google reviews rated 4.5.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have bought and sold 5 times in my lifetime and I have to say Tim is the best agent I have ever used because he was calm, not pushy, helpful and despite this ...Read all 3 from sellers
Where do I start with my positive comments about this company. Management, rentals department and sales department 5 star, excellent and at very reasonable ...Read the review from landlords
FW Estate Agents has a personal and bespoke approach to selling or letting your home. We will challenge the perceptions that people have of estate agents by showing that we can be honest, straight talking and highly professional. We will do exceptional things every day and not be tied to the High Street way of working and hours. As a Digital Agent where 98% of business is accessed through portals, we will offer you a unique service where we can offer the highest level of personal attention Our concept is remarkably simple; we will provide you with a dedicated Personal Relationship consultant to guide you through every stage of the process, from marketing to moving. We will handle a limited portfolio of properties, thereby making sure you our client is looked after and we maintain a relationship throughout the journey of the sale Our digital estate agent covers Kent, Surrey and Sussex focusing on offering high levels of customer service specialising in Property Sales, Lettings, Management, and land and New homes. We offer • Clear transparent pricing • Personal service • Support from customer services available • Online chat available • Internet Portals • Competitive fees • Digital Marketing We are very proud to announce that we were a finalist at the Property Wire Awards Online/hybrid Estate Agents which is a major achievement.
Every review we hold for the Edenbridge Ashford Rye office, from every platform, shown as written. First names only.
5/5
GoogleGreat working with Craig and his team. We found the house we purchased before selling our house. Craig help us sell our house and get the process all sorted. He was alway available to talk to if any questions came up. Highly recommend to anyone looking to purchase or sell.
Thanks Dale, your kind words mean a lot and Craig and the team truly appreciate the recommendation. Wishing you all the very best in your new home.
5/5
GoogleTony was fantastic when he visited site, very professional and kept all disruptions to a minimum whilst work was completed.
Thank you for taking the time to leave your feedback! We are glad to hear you are happy with the customer service received from Tony, we will be sure to pass your comments onto them!
5/5
GoogleWhat an absolutely lovely experience. Naomi was brilliant, and provided lots of really helpful information about the property and the application process.
Thank you for sharing your lovely experience Daniel. We’re thrilled to hear that Naomi provided you with helpful information about the property and the application process. Our team is dedicated to delivering professional support and ensuring clear communication. We appreciate your kind words and look forward to assisting you again in the future.
5/5
GoogleChris, Matt and the team at PVS are always super easy to deal with, have fun while capturing great content, and then deliver an awesome result with usable, engaging images and footage that tells the story we want to tell. A brilliant job gets done, every time. Thank you
Thanks Nick - hope to see you at the Ewemove conference again this year!
5/5
GoogleAbu was excellent, extremely personable, helped assist where we needed and get us set up. He followed up with a phone call to clarify a point straight away as well as a follow up e-mail. I would recommend.
We are pleased to hear you had a great experience.
5/5
GoogleWe had an excellent experience using Ewe Move to sell our property. James was brilliant, really honest and always available to answer any questions, which was a breath of fresh air after dealing with other estate agents previously. I can't recommend Ewe Move enough!
Thank you so much for your kind words Jason. James is really pleased to hear that his approach as an estate agent made such a difference. Your recommendation of EweMove means a great deal to us and we wish you the very best in your next chapter.
5/5
GoogleNaomi has been great. Always replies straight away, nothing too much of a bother. A credit to the company 🙂 …
Thank you for your kind words, Dom. We are thrilled to hear that Naomi has provided you with prompt and professional support. Our team is dedicated to delivering great customer service. We appreciate your feedback and look forward to assisting you again soon.
5/5
GoogleDean has been absolutely amazing in helping me find the perfect role. He was fast, responsive, and incredibly supportive throughout the entire process. The best thing of all is that he genuinely has your best interests at heart and is on your side every step of the way. I couldn't recommend him highly enough.
5/5
GoogleBobby was an excellent estate agent for our viewing of a house last weekend. He was a polite, eloquent and confident young man. We took our time taking in everything & he was very good at letting us know he had another viewing to get to, without making us feel rushed (just informed us, without giving us the opinion he had to throw us out), a very friendly, professional & welcoming person.
1/5
GoogleI took out flatfair. The tenants disconnected the bathroom fan dryed clothes indoors . Photograghic evidence and emails to the tenant were done, so everything is time stamped. The tenants left horrendous mould Clearly if tennants disconnect a bathroom fan then a reasonable man would expect mould and ask "Why did you disconnect bathroom fan ? But flatfair cannot see the connection. They choose the route which means they do not have to pay. Graffeti on walls broken shower £3000 to rectify flatfait gave me cost of 1 tin of paint. FLATFAIR REFUSED TO PAY. THIS SCHEME IS A CON TO GET POOR QUALITY TENANTS WHO CANNOT AFFORD A DEPOSIT INTO YOUR PROPERTY. Do not let estate agents pull the wool over your eyes, getting a payout for damage even when you supply emails with photographs during the tenancy and good quality evidence is disregarded by flatfair and you have no route for a fair appeal.IT is designed so they do not pay landlords because it costs them money. As a landlord YOU WILL LOSE MONEY LOOK AT OTHER INSURANCE! Look at other 1 star reviews previous to mine they all tell the same story regarding damage. I AM NOT ALONE, THERE ARE MANY SIMILAR STORIES FROM LANDLORDS! (Listen to the warning signs) Its heart breaking to receive a property in this condition. When I formally gave tenants notice to leave. The tenants had responded by saying they wanted to stay as they could not find anything better by email to the agent. I myself had lived in the property. YOU HAVE BEEN WARNED IF YOUR A LANDLORD AVOID (Only agents give good reviews)
Hi Sukhvinder, Thank you for your review. I want to start by being clear that we support landlords and take property damage claims seriously. Though we are not an insurance provider, we have helped thousands of landlords and paid out millions through our service, and where tenants are responsible, we work to ensure landlords recover what the evidence supports. In this case, the charges were not rejected by flatfair. They were considered through an independent adjudication process, which is the same kind of evidence-based approach that would apply in a traditional cash deposit dispute. Even with a cash deposit, deductions still need to be supported by check-in/check-out evidence and documentation showing tenant liability. Here, the adjudicator did make an award where the evidence supported it, including a contribution toward redecoration/mould treatment and cleaning. However, the larger charges were not awarded in full because the evidence did not clearly support full or in some cases, even partial tenant liability. For the mould and redecoration claim, the adjudicator accepted that there had been deterioration during the tenancy, but also noted that much of the decoration was already recorded as being in poor condition at check-in. They also found there was no specialist evidence clearly showing that the mould could be attributed solely to the tenants, rather than other structural factors. A contribution was still awarded, but not the full redecoration cost. For the large claim related to the kitchen units, no award was made because the check-in report had already recorded them as being in poor condition, and the evidence did not show deterioration beyond that starting point (The tenants also supplied evidence that they had raised the condition of the kitchen units at the start and during the tenancy). For the shower claim, no award was made because the check-out evidence did not show that the shower unit was damaged or non-functional at the end of the tenancy. After your initial challenge, the case was reviewed again by a second adjudicator, who reached the same outcome and found no error in the original decision. We appreciate this was not the outcome you had hoped for, and we understand why you are disappointed, however flatfair's service is fundamentally based on being fair to all parties involved and that means ensuring that tenants are only held responsible for charges supported by evidence. Best regards, Damola Head of Customer Operations
5/5
GoogleCan't recommend this firm highly enough. They valued our house accurately and sold it very quickly. The progress of the sale has not been entirely smooth for reasons beyond anyone's control but RWW's excellent progress chasing, led by Sarah Sanderson, has been energetic and effective, keeping us informed at all times and maintaining contact with all the other parties - home owners, solicitors and the other agents involved.. Often we have hit 'bumps in the road' and Sarah in particular, but the whole firm in general, has been effective in 'ironing' these out.
Many thanks for leaving your kind review Keith. Sarah and the whole of the Bexhill team are extremely appreciative!
1/5
GoogleAwful money grabbers Do not use these people to rent They will try and keep your deposit for no good reason. I left the house in a perfectly good condition (confirmed by the landlord) The review they left of the house was awful made out I’d left it in a tip. Also want to charge me a days rent for handing the keys back early when my tenancy ended on Easter Sunday so there was no way I could give the keys back. Even after I gave 6 weeks notice instead of 4. They were closed on the Sunday as it was a bank holiday and subsequently would have been closed on the Monday too. Awful awful people avoid at all costs!!!!!
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience and would like to take the opportunity to clarify the situation. With regard to the deposit, all deductions proposed are based on the independent check-out report and supporting evidence, including photographs and the inventory prepared at the start of the tenancy. These reports are carried out by third-party clerks to ensure impartiality. Where there is any disagreement, the matter can be referred to the relevant tenancy deposit scheme for independent adjudication, which we fully support. In relation to the condition of the property, we note your comments; however, our assessment must rely on the documented inventory and check-out process rather than informal confirmation. This ensures consistency and fairness to all parties. Regarding the return of keys, tenancy agreements require that keys are returned on or before the last day of the tenancy. Where this falls on a non-working day, tenants are expected to make prior arrangements with the office to facilitate return of the keys or use our post-box if the office is closed. In the absence of such arrangements, charges may apply in line with the terms of the tenancy agreement. These charges are not intended to be punitive but reflect continued possession and associated costs. We also acknowledge that you provided more than the minimum required notice, which we appreciate. However, notice periods and end-of-tenancy procedures are separate matters and are applied in accordance with the tenancy agreement. We are committed to acting fairly and transparently at all times and always take clients instruction.
5/5
GoogleCraig and Olivia have been an absolute pleasure to work with and they set the standard for what an estate agent team should be. Their communication has been consistently excellent, clear and genuinely reassuring throughout the entire process. Both are calm and respectful, making even the more stressful moments feel manageable. It’s obvious they’re highly knowledgeable but what really stands out is how deeply they act in their clients’ best interests. They’re trustworthy and genuinely good people who make you feel supported every step of the way.
Thank you for such a thoughtful review and for choosing EweMove. Craig and Olivia will be delighted to read your kind words. We’re so pleased to hear that you felt supported throughout the process. Wishing you all the very best for the future
5/5
GoogleBobby showed us around the property this morning. He was extremely professional and friendly. Bobby was very knowledgeable, both about the surrounding area and the property. We were given plenty of time to look around and ask questions. Bobby ensured we had a positive experience and told us not to hesitate to get in touch if we had further questions. We will be in touch. Jacky Humphreys
5/5
GoogleEveryone I dealt with regarding my house purchase we’re absolutely fantastic throughout, particularly Sarah! But also Shelbi & Karen were super helpful. I would 100% recommend and if I was to ever move again I would use this company, no questions asked!
Thank you for your review, Laura. We are delighted to hear you have been pleased with the service you have received from our Barnt Green office. Our team takes huge pride in providing first-class service. Thank you again for your recommendation 🏠 …
5/5
GoogleBooking several members of my team onto the Level 3 qualification, Sharan Panesar, Account Executive. Sharan was amazingly helpful, went through everything with me and worked hard to find the best options for the team members based on their …
Love hearing this Maria, thanks very much for the five-star review. Sharan really knows her stuff, we're really pleased to have her. So glad you were able to get the advice that you needed for you and the team.
5/5
GoogleMesut was fantastic from start to finish with my buy to let mortgage. The purchase ended up being more complicated than expected, but Mesut remained proactive and responsive throughout. …
Hello! It was a pleasure working for you, and Mesut would like to also thank you for all your patience and assistance throughout the sale. We look forward to working with you again in the future. Wishing you all the best and thank you for … More
5/5
GoogleI can whole heartedly recommend Arden to anyone looking for a reliable, consistent, honest and professional letting agent and management company. My experience has been nothing but positive, they handle any issues smooth and efficiently. …
Thanks for this Kat!
5/5
GoogleWe recently contacted Sharan Panesar, Account Executive at Propertymark to sign up for Company Advantage. Sharan has been prompt in responding to my queries, either by phone or email, and stayed in touch with me through to completing the …
Thanks for the great feedback! This service is an amazing part of being a member to Propertymark so we are glad to hear about your positive experience.
5/5
GoogleI don't normally write reviews, but I can thoroughly recommend Craig and the Ewe Move team. Craig was quick to respond to any questions I had, also very professional, and extremely helpful.
Thank you for your kind review and for choosing EweMove. Craig will be delighted to hear your feedback. We really appreciate you taking the time to share your experience. Wishing you all the best for the future.
5/5
GoogleWe recently sold our house through Ewe Move and found Craig extremely helpful. We had a tricky situation which Craig endeavoured to sort out even though it should have been sorted out with other Estate Agents. We would highly recommend Ewe …
Thanks so much Debbie, we are thrilled to hear about your positive experience with Craig. We are pleased that he was able to support you through a tricky situation and help make your move as smooth as possible. Keeping clients informed and … More
5/5
GoogleI'd been having some difficulties with billing on my account and although various team members had got involved, the situation had dragged on for a while. Bailey listened, spent some time getting to the bottom of things and was able to resolve the situation. She provided excellent customer service in a professional and friendly manner.
Thank you for sharing this, and glad Bailey was able to get to the bottom of things for you. We'll pass your thanks on to her, really appreciate you taking the time to leave a review.
5/5
GoogleShanae is a great problem solver and truly empathetic. Handles business well and ensured what could’ve been a large drama on my side, was a perfectly proposed solution on her side… credit to your team! Thanks Shanae - this kind of service is why we use flatfair time and time again!
Hi Morgan, Thank you so much for your feedback! … More
5/5
GoogleReally appreciate the support and kind gesture from everyone involved Many thanks to Emily Stickler for being kind and helpful always updating us with progress and updates.
Hi Santa, thank you so much for your kind words. We truly appreciate your recognition and the efforts of Emily Stickler in keeping you updated. We are committed to providing reliable and trustworthy service and we look forward to welcoming you back soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
FW Estate Agents's Edenbridge Ashford Rye office has 508 reviews across two platforms: 501 on Google, 7 on View Agents.
FW Estate Agents Edenbridge Ashford Rye is rated 4.5 out of 5 across all 508 reviews, and 4.5 out of 5 on Google from 501 reviews.
3 reviews from sellers, rated 4.9 out of 5 on average. For example, NICOLA wrote: "I have bought and sold 5 times in my lifetime and I have to say Tim is the best agent I have ever used because he was calm, not pushy, helpful and despite this ..."
FW Estate Agents Edenbridge Ashford Rye, 13a High Street, Edenbridge Ashford Rye, TN8 5BW.
