Every review we hold for the Edenbridge Ashford Rye office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would strongly recommend that landlords carefully consider whether Flatfair is the right deposit scheme for them.
I submitted a claim for £1,440 following a tenancy of approximately 3½ years, supported by the checkout report, invoices and other evidence. I accepted that fair wear and tear had to be taken into account and deliberately limited my claim rather than seeking to recover all of the costs I had incurred.
The claim was ultimately rejected in full. My biggest concern was that an interim inspection report from 2023, which formed part of the evidence submitted, recorded the property as being in good condition during the tenancy. Despite this, the adjudication decision placed considerable weight on the absence of a check-in report from the start of the tenancy and awarded £0.
I appreciate that adjudication has to be evidence-based and that the absence of a proper check-in inventory was a weakness in my case. However, I was disappointed that the 2023 inspection evidence did not appear to receive meaningful consideration when assessing whether deterioration had occurred during the tenancy.
As a landlord, I found the outcome extremely frustrating, particularly having incurred considerably more in remedial costs than I was actually claiming. Following this experience, I would personally prefer to use a traditional deposit scheme in future and would advise other landlords to carefully consider the differences before choosing Flatfair.
James · 27 August 2026
Agent replied · 1 September 2026
Hi James,
Thank you for taking the time to share your experience.
Disputed end-of-tenancy charges are assessed against the evidence provided. Where concerns are raised about whether evidence has been properly considered, we examine them carefully and take appropriate action where warranted.
After you contacted us, we carefully considered the concerns raised and referred the case back to the independent adjudication service for a fresh review by a different adjudicator. That review is now complete and has resulted in a revised outcome.
Your letting agent has been sent the revised adjudication report and confirmation of the final outcome. Please contact them for the full details and next steps.
We hope the fresh review in this case provides clarity and reassurance in line with our committment to fair outcomes for landlords and tenants.
Best regards,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleI had the pleasure of dealing with James F and his installer Cameron, and I couldn’t be happier with the service we received.
James kept me informed throughout the whole process, was incredibly easy to communicate with, and was always happy to answer any questions I had. Cameron did a fantastic job with the installation, and together they made the whole process completely smooth and stress-free.
We’re extremely grateful to them both and would highly recommend James and Cameron to anyone. 5-star service from start to finish!
Joseph · 18 August 2026
Agent replied · 8 September 2026
Thank you for such a thoughtful and detailed review, Joseph. We're thrilled to hear that James and Cameron delivered such a smooth and well-managed installation from start to finish, and that James kept you informed throughout the process. Feedback of this kind means a great deal to us, and we'll ensure both James and Cameron are recognised for their excellent work.
★★★★★ 1/5
GoogleFlatfair Reference Number: 74316
Terrible experience as a landlord. Mis-sold by our management company, this is anything but fair.
Still in the process of repairing house from significant damages by tenants. Having claimed 3840gbp with total repairs costs now exceeding 6000gbp and a lot of time. Flatfair refused any discussion or appropriate appeal. There was a simple adjudication on the basis of fair wear and tear with a landlord not entitled to betterment and a final 1346gbp award upheld with no further rights as we had been duped into their t&C's.
My house was significantly damaged by two tenants that treated the property as a hmo for multi-generational living and invited their wider family to stay. During the tenancy we had to pay a huge sums after they blocked the sewerage with baby wet wipes and flooded the downstairs apartment forcing our Ukrainian refugee to leave. They also stopped paying their rent. This we could not claim through flatfair at all.
There was a checkout report for all the other damages and very obvious photo evidence on everything. Flatfair negated everything. I had a cracked bath that needed replacing from a dropped shower head. Broken windows from forcing the mechanism. Holes in walls. Stickers on walls. Holes in carpet. Damaged fridge. Different paint used to cover up splattered on almost every wall and drilled holes poorly filled in. It took a massive and costly redecoration. The list goes on.
Terrible system heavily weighted to tenants and excuses the management company from any liability. Avoid. Intermediary companies like this have no right to exist, management company should do their job.
Flatfair will try to get this review taken down or refute it as they clearly do not want to support an aggrieved landlord in any way
Wire · 1 August 2026
Agent replied · 1 September 2026
Hi,
Thank you for your review. I’m sorry to hear how strongly you feel about the outcome, and I do understand that dealing with end-of-tenancy damage can be stressful and time-consuming.
We have reviewed flatfair reference 74316. The claim submitted for adjudication was £3,890, and the adjudicator awarded £1,346.49. This was not a blanket rejection of the claim. The award included £384 towards the damaged bath and £962.49 towards cleaning, window cleaning, appliance cleaning, garden tidying, stair carpet damage, décor issues, carpet protectors, microwave surround repair, toilet roll holder repair and replacement light bulbs.
The reason the full amount claimed was not awarded was not because flatfair ignored the evidence. The adjudicator had to apply the same core principles that apply in a traditional deposit dispute: the landlord must evidence the condition at the start and end of the tenancy, prove the tenant’s liability, evidence the cost claimed, allow for fair wear and tear, and avoid betterment.
For example, the bath claim was made for £1,890. The evidence included a lower cost of £640 for the supply of a bath and taps, alongside a higher internet example, but it was not clear why the higher figure should be used. The check-in report also recorded that the bath was already scratched at the start of the tenancy, although no crack was recorded. The adjudicator therefore accepted that damage had occurred during the tenancy, but awarded 60% of the evidenced lower cost rather than the full replacement amount.
For the wider £2,000 claim, the adjudicator accepted a number of items and made an award. However, the full amount was not awarded because the costs were not individually itemised for each issue, the evidence submitted did not clearly support the full £2,000 claimed, and some matters were not sufficiently identified in the check-out report. On cleaning, the adjudicator also had to consider that the check-in report recorded the property as being in the process of being cleaned, but the final standard achieved at the start of the tenancy was not clearly evidenced. That meant a full deep-clean award could not fairly be made.
We appreciate that you say your overall repair costs were higher than the award. However, adjudication can only award compensation for the charges submitted, evidenced and proven within the process. It cannot simply reimburse all later repair or refurbishment costs where those costs go beyond what the evidence supports, or where the legal principles of fair wear and tear and betterment require a reduction.
We would not seek to remove a review simply because it is critical. We do, however, think it is important to clarify that the claim was assessed through an evidence-based adjudication process, and that an award was made where the evidence supported it.
Best wishes,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleI rented a property through Arden for over four years and can highly recommend them. Any issues I experienced in the flat were always dealt with promptly and professionally. All flat inspections and maintenance visits were announced well in advance, and whenever a scheduled date was not suitable for me, there was never any problem rescheduling.
Throughout my tenancy, the agency was reliable, organised, and easy to communicate with, which made renting through them a very positive experience.
Morag was my first point of contact within the Arden team. Every time we met or spoke, she was always friendly, approachable, and professional. We shared many pleasant conversations and often had a good laugh together.
Whenever I contacted Morag, she handled all requests efficiently and explained every process clearly in advance. There were never any delays in our correspondence, and I always felt well taken care of throughout my tenancy.
Kamila · 19 May 2026
Agent replied · 2 June 2026
Thank you Kamila! Morag was really delighted to read your kind comments
★★★★★ 5/5
GoogleWe had a great experience with Riley from the agency while searching for our new flat. He showed us several properties and really took the time to understand what we were looking for. What we appreciated most was that he called us as soon as the flat we are now buying became available, because he knew it matched exactly what we wanted. Riley was professional, helpful, and very attentive throughout the whole process. We would definitely recommend him to anyone looking for a new home.
Jonida · 14 May 2026
Agent replied · 4 June 2026
Hello Jonida
Thank you so much for your lovely words in your review. Great to hear your experience with our Enfield Town branch has been a positive one and we were able to help make the process as smooth and as stress free as possible for you.
Kind Regards
All the team at Kings Group, Enfield Town
★★★★★ 5/5
GoogleI cannot thank Daniel and his team (especially Doug, Riley and Georgia) enough for the support, advice and expertise over the last year. It has been a very long process for us moving house but they have been responsive, patient, informative and helpful the whole way.
I could not recommend the kings group and especially Daniel more highly and would absolutely use them again if we ever move house again.
Thank you so much Daniel, Doug, Riley and Georgia.
Lucy · 21 May 2026
Agent replied · 4 June 2026
Hello Lucy
Thank you so much for taking the time to leave your lovely review. It was a pleasure working with you, great to hear your experience with our Enfield Town branch has been a positive one.
Kind Regards
All the team at Kings Group, Enfield Town
★★★★★ 5/5
GoogleI have no hesitation recommending Kings. They provided an excellent service selling my property. They had a lot of challenges when trying to sell it as a result of the tenant being uncooperative at times, not allowing viewings and being argumentative at times. However, the Team at Kings, in particular Doug, Riley and Georgia, maintained a professional approach providing the tenant with reassurances about viewings and helping to maintain an effective communication with the tenant. The Team worked hard to sell the property, keeping me updated regularly and always remaining positive that a successful outcome would be achieved.
M · 4 April 2026
Agent replied · 4 June 2026
Hello M Welsh
Thank you for your positive review. Great to hear your experience with our Enfield Town Branch has been a positive one.
Kind Regards
All the team at Kings Group, Enfield Town
★★★★★ 5/5
GoogleAmazing great service from the mortgage advisor Mesut - He was very informative, great with communication throughout the whole process. I don't think we would have succeeded without his service. Great knowledge and experience as a MA and would highly recommend to use if needing a mortgage or insurance. He is also very helpful and keeps you in the loop of everything and most importantly to us is that we were able to get in contact with him easily any time we needed him and if not he would return the call as soon as he can with a great service. Thank you so much Mesut for helping us achieve one of our dreams !
FZ · 4 April 2026
Agent replied · 4 June 2026
Wow!!, It was a pleasure working for you, and Mesut would like to also thank you for all your patience and assistance and throughout the sale. We look forward to working with you again in the future. Wishing you all the best and thank you for your Kind Words from Mesut and Kings Group
★★★★★ 5/5
GoogleAbsolute 10/10 experience with King Estates! My partner and I were first time buyers, so we were definitely a little bit lost when it came to this whole process of buying a house. For our viewing, we had lovely Tom who was very professional and knowledgeable about the property. He answered all of our questions/queries swiftly, which was really nice since we had a very different experience during the previous 6 viewings! Once our offer was accepted, we had a pleasure of working with Lauren, who’s an absolute star and we are so very grateful for her open communication and overall support throughout the whole process. We’ve had a few hurdles along the way, but Lauren was always there for us - advocating on our behalf, chasing solicitors, and so much more!
We’ve now completed on our house and we couldn’t be more grateful for the wonderful service from Kings!
Vladislava · 2 April 2026
Agent replied · 2 June 2026
Really appreciate the review, Vladislava Kutukova. Delighted we could help, Kings Estates.
★★★★★ 5/5
GoogleLauren was so lovely and helpful the whole way through our first purchase. She was there whenever we needed her, whether it was to book another viewing or just ask a question. As first time buyers, I thought the process was going to be a daunting one, but we felt comfortable and confident the whole way through and we thought Kings communication was amazing throughout each stage of the process. We're so pleased with our first home and can't thank Lauren and the team enough!
Kendra · 2 April 2026
Agent replied · 2 June 2026
Really appreciate the review, Kendra Colangelo. Delighted we could help, Kings Estates.
★★★★★ 1/5
GoogleContract was sold to global4 despite multiple attempts to prevent it.
Have had hidden fees added to my account for multiple months and have managed to open out of them now. Finding it insane that companies can verbally lie to customers (in-person so no phone recording) co-erse them into signing a contract and then reveal the truth afterwards.
Antony · 5 September 2026
Agent replied · 8 September 2026
Hi Antony, sorry to hear about your experience, this isn't what we want for our customers. Please email feedback@global4.co.uk with your account details so we can look into this properly.
★★★★★ 5/5
GoogleWe couldn't have asked for a better partner in our first home-buying journey than Mesut Soyel. Despite a process that took many months, Mesut was there for us every step of the way. He is proactive, easy to talk to, and truly looks out for his clients’ best financial interests. If you're looking for a mortgage advisor who genuinely cares about getting you the best result, we highly recommend Mesut!
Teşekkürler Mesut bey!
Mr · 4 May 2026
Agent replied · 4 June 2026
Wow!!, It was a pleasure working for you, and Mesut would like to also thank you for all your patience and assistance and throughout the sale. We look forward to working with you again in the future. Wishing you all the best and thank you for your Kind Words from Mesut and Kings Group
★★★★★ 5/5
GoogleVery impressed so far. A special mention to Carmella Barrett who is looking for suitable properties currently (the search has just started) and is easily the most proactive and determined agent compared to any other in the area. She's been a welcome breath of fresh air, especially given the ambivalence and apathy of some of the agents one has to deal with, alas. Thank you. Let's hope we can find something!
Mel · 14 May 2026
Agent replied · 4 June 2026
Thank you so much for your kind words, We really appreciate it and are delighted you’re happy with everything.
★★★★★ 5/5
GoogleThank you to the Kings team for all your help with my recent sale and purchase.
The service I received throughout was excellent, friendly and professional from first contact to completion.
Kings involvement played a large part in the outcome of my move, to which I am very grateful.
I could not conclude this review without a massive thank you to Lauren who was consistently amazing.
A very good selling and purchase experience and I would have no hesitation recommended Kings and their services to others.
Mark · 2 March 2026
Agent replied · 2 June 2026
Brilliant to hear, Mark Redfern, thanks for the FIVE-star review from the Kings Estates team
★★★★★ 5/5
GoogleWe bought our first home last year and we had the absolute pleasure of James being our estate agent. We cannot even put into words how wonderful and helpful James was throughout the whole process from when we first called to view the property right until we got the keys and beyond. We had heard horror stories about buying houses etc so we were very anxious going into this, however, James settled any nerves and was always on hand with information and guidance, he has completely blown us and our families away with how lovely and supportive he was. Even when James was on annual leave, we were told in advance and handed over to the lovely Craig who was just as helpful and informative. James dealt with our many viewings and family members who wanted to come and see the house! The care box on completion was also such a lovely touch and we have left the process with James and Ewe Move feeling incredibly positive and cared for. We are so happy in our home and we know that a huge part of that is down to James’ efforts. We cannot say thank you enough!!!
Jess · 28 February 2026
Agent replied · 28 May 2026
Thank you so much for such a lovely review Jess, it really means a lot.
James will be absolutely delighted to read this and we’re so pleased he (and Craig) could help make your first home purchase feel calm and supported rather than stressful. Congratulations on your new home, and thank you again for trusting EweMove with such an important milestone.
★★★★★ 5/5
GoogleWe’ve been living in the property managed by Arden for almost 7 years and only had positive interactions with the agency! Whenever we’ve had (the occasional) issues, they did their very best to remedy it in a timely manner. It is clear that they have their clients’ best interest and always look to keep their tenants happy. Their friendly staff and professional sub-contractors have made our home-living lives stress-free, as we can always count on Arden to fix any problems that may arise, day or night. We will be forever grateful for them negotiating with our landlord to freeze and discount our rent for a few months during the incredibly difficult time of the pandemic back in 2020. For us it meant the world! In the 7 years we’ve been living in the Arden managed property, Malcolm Brown has been kind of like our ‘own agent’. It’s really wonderful that we have a personal agent, as they get to know you on a personal level and really understand your needs. From the very beginning, Malcolm has been very friendly, approachable and kind. All throughout our renting process and tenancy he’s been incredibly helpful and made the whole process very smooth and clear. Malcolm is always very polite, professional and respectful and responds to emails promptly. Overall, we’re always looking forward to our property visits, as it gives us a chance to catch up and bring up any issues we may have.
Laura · 2 February 2026
Agent replied · 2 June 2026
Thanks so much Laura, this is a wonderful review!
★★★★★ 1/5
GoogleI took out a no deposit scheme with Flatfair via my property management company and I deeply regret it. I was sold on the concept of ease and straightforwardness for both landlord and tenant. If it glitters too much it's definitely NOT gold.
Their service seems to work - until you actually do end up with rent arrears and damage left in your property. Despite the tenant admitting to the damage and rent arrears via the platform, Flatfair refuse to payout according to their own policy. Apparently I have to escalate the issue via alternative channels first. Flatfair - specifically Dean - having first acknowledged the situation and the mistake made on their part, have resorted to ignoring my emails completely. It has been a 6 MONTH ordeal going back and forth with them since the tenancy and agreement ended.
My next step besides a formal complaint to the Property Ombudsman is to take them to court.
A service that doesn't work when things go wrong simply doesn't work. They're no better than any other bad insurance company. AVOID!
Ugorji · 1 February 2026
Agent replied · 1 September 2026
Dear Ugorji,
I’d like to apologise for the delay in resolving your end of tenancy case, we appreciate that this could have been resolved more efficiently
Our platform provides the ability for tenants and landlords to negotiate end of tenancy charges directly so all parties can agree on the final amount owed.
In this case the negotiation was successful with agreement between you and the tenants for total charges of £5,250 (with £3,500 of this being rent arrears).
Having become aware that you also had rent and legal protection, we made enquiries to find out how much of the arrears your insurer had already covered and as this amount exceeded the agreed owed rent arrears on the case, you were informed that the case would progress with flatfair only for the remaining damages charge.
We are aware that in fact you submitted the charges incorrectly (not including the full amount owed by the tenants, but instead submitting the amount unpaid by your insurer) and you also accepted a reduced figure through negotiation with the tenant.
We also note that you submitted the charges outside the 28 day deadline from when the tenancy ended.
When an insurer is involved, we treat the case the same way as it would work if a deposit was involved (in terms of the invoice amount for the tenant and therefore the amount that we’ll attempt to collect on your behalf). If a deposit was involved, this would be retained and any arrears beyond this would be picked up by the insurer.
We have generously opted to give you the best possible outcome from the scenario above.
We have opted to ignore the late submission of the charges and also ignore the submission error, meaning we will take collection responsibility for and send you a landlord offer for debt purchase of 5 week’s worth of rent (£2019.25) replicating the outcome if you had held a 5 week deposit.
You should receive this offer by the early part of next week and if signed promptly, you should receive the amount quoted by the end of the week.
If you have any further questions, please reach out to us via endoftenancy@flatfair.co.uk
Best wishes,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleI have been using this letting agent for 20 years because their service has been consistently excellent. The lettings team is efficient, knowledgeable and always approachable. I have had a great interactive relationship with the team, in particular Emily and Gemma, who have always taken time to communicate clearly and make me feel like a valued client. Highly recommend.
SD · 2 July 2026
Agent replied · 9 July 2026
Thank you so much for your incredible review and, most importantly, for your loyalty over the past 20 years. It truly means a great deal to us to have supported you for such a long time.
We’re delighted to hear that you’ve consistently received excellent service from our lettings team and that Emily and Gemma, in particular, have made you feel valued and well looked after. Clear communication, approachability and efficiency are at the heart of our property management and lettings service, so it’s wonderful to know this has been reflected in your experience.
We’re proud to support long-standing landlords across Bexley, Dartford, Bexleyheath and the surrounding areas, providing reliable, professional and personal lettings and property management services built on trust and strong relationships.
Thank you again for your continued support and recommendation. We look forward to working with you for many more years to come. Best wishes,
★★★★★ 5/5
GoogleI first met Shelby, Sarah and Karen when I bought my property through them over 4 years ago. So when I decided to sell they were my preferred agent. They have been just amazing, so supportive and helpful with my sale which had its issues. They were always at the end of the phone and constantly keeping me updated. I cannot recommend Oulsnam Barnt Green highly enough. I’ll miss you all but so grateful you helped me in my sale and also assisted in the purchase of my lovely new home 🏡
Judy · 29 December 2025
Agent replied · 29 June 2026
Thank you for taking the time to leave such a lovely review Judy - we will be sure to let Shelbi, Sarah & Karen know how pleased you have been with the service received. Wishing you every happiness in your new home 🏠 …
★★★★★ 5/5
GoogleWe recently purchased our home through Craig and couldn’t be happier with the experience. From the very start, Craig took the time to truly understand what we wanted and needed for our family. We viewed a number of properties, and throughout the process, Craig was open and honest about each one, clearly demonstrating his knowledge of their history and details.
What really stood out was his hands-on approach during the sales process. Craig was proactive in overcoming any blockers and even went the extra mile to support us on completion day, making what could have been a stressful experience smooth and straightforward.
If we ever decide to sell our property in the future, Craig will be our first and only call. Highly recommended for anyone looking for an estate agent who genuinely cares and delivers exceptional service.
Thanks Craig,
Marie & Ben
Marie · 28 December 2025
Agent replied · 28 May 2026
Thank you so much for the lovely review Marie & Ben. Craig is really pleased to hear you felt well looked after and supported throughout the purchase. He takes great pride in understanding what matters to his clients and making the process as smooth as possible. Wishing you every happiness in your new home and thank you again for the recommendation.
★★★★★ 1/5
GoogleAwful Company to deal with, moved out and was given £1200 additional charges which was nearly one months extra rent! They quoted costs for cleaning, gardening and damage to property which was totally unjustified.They even harassed us daily for payment which was very stressful as we were on holiday at the time! We have rented a few times before and was never treated like this. House was left clean and tidy and we could not understand the additional costs. Went to an adjudicator in the end and £500 was taken off bill. Decided to pay them as did not want to be taken to court. Very disappointed you have been warned 😞
Just had a response back below. Totally disagree with the comments made, the charges were totally not acceptable. And I find it extremely rude that they have stated that we left the property in a bad condition which it was most definitely was not. Not happy.
Sharon · 1 November 2025
Agent replied · 1 September 2026
Dear Sharon,
I'm sorry to hear that you were disappointed with our service.
Here at flatfair, we are committed to making sure that only fair charges are established through the negotiation process.
As there was no agreement via the negotiation process between yourself and the managing agent (on the landlord's behalf), the case was sent to adjudication for a final decision.
The adjudicator reviewed every charge in detail against all of the evidence provided by the parties involved whilst also applying tenancy law appropriately in order to make the final decisions.
Having now reviewed the detail of the case along with the detailed and clear report provided to you by the adjudicator, I can't identify an error with the outcome.
Though attempts were made to clean the property at the end of the tenancy, it's clear that the standard of cleanliness was significantly lower than at the start of the tenancy. Also, even with fair wear and tear considered, the garden wasn't returned at the level of maintenance required.
I know that this was not the outcome you were looking for, but I'm absolutely confident that we've acheived our goal of a fair outcome.
Best regards,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleWe couldn’t recommend Craig at Ewe Move Estate Agents enough! From start to finish, he was a 10/10, extremely helpful, approachable, and nothing was ever too much trouble. Craig made the whole selling process smooth and stress-free, and thanks to his expertise, our house sold in the first week, even achieving over the asking price! His professionalism, dedication, and friendly approach truly set him apart from all the other agents in the area.
Jack · 28 December 2025
Agent replied · 28 May 2026
Thank you so much for such a brilliant review. Craig’s over the moon to hear the experience felt smooth and stress-free. Selling in the first week, above asking price, was a fantastic result.! Your kind words about his approach and support mean a great deal to him and the whole EweMove team. Wishing you all the very best in your next chapter!
★★★★★ 5/5
GoogleEstate Agency out of this world. Lauren was very kind, helpful all the time and very professional. Rest of the team this same. Nothing was a bother, no question was to much. I would recommended to everyone. Very honest pricing of the house for sale, explained why. All process have been explained and we were guided all the time.
Joanna · 2 April 2026
Agent replied · 2 June 2026
Really appreciate the review, Joanna Krawczyk. Delighted we could help, Kings Estates.
★★★★★ 5/5
GoogleWe had Tony come into our practice to sort out the broadband - a lot of problems occurred but he was great at fixing everything and we eventually got everything working! Tony was amazing - Thank you
E · 1 September 2026
Agent replied · 8 September 2026
Thank you for the kind words about Tony, we'll be sure to pass this on to him. We're glad he got everything sorted for you, and thanks for taking the time to leave a review.
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