Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotwaited all day for the Landlord Abri…
waited all day for the Landlord Abri staff slaves to come and fix the bolier and they did not come, these are sick Abri staff more so than the week staff slaves, still no hot water and no heating in the cold winter months.
Waseem · 14 January 2024
Agent replied · 12 June 2024
Good Morning Waseem I understand our Complaint Officer has been trying to reach out to you via telephone but has not been successful in speaking to you. Please could you email customerrelations@abri.co.uk with a convenient date and time we can call you. Best Wishes Customer Relations
★★★★★ 1/5
GoogleIn my experience Abri is the worst organisation for customer care, services and maintenance I have ever had the misfortune to deal with.
They have no respect or care, concern or regard for any of their tenants. The properties have been neglected for years, at the expense of Abri making money from selling new properties. They do not pay their tradesmen well, hence you get cowboys, and the Contractors they use do sub standard work. The Landscape crew do not maintain the communal gardens, including grassed areas or hedges.
I would recommend any tenant who is not happy with something to raise a complaint, Stage 1 then through to Stage 2 and if the situation is not dealt with to your satisfaction and in a timely manner, then DO proceed to the HOUSING OMBUDSMAN. I have recently contacted the HO via email and found the procedure to be hassle free, and easy, and it only took 2 months, and my claim was fully paid up with compensation from Abri and completed to my satisfaction.
I would give 0 stars.
Sue · 16 September 2023
★★★★★ 5/5
TrustpilotGreat response!!
The knowledge of staff and answering my questions fully. Staff were kind, courteous and understood my concerns completely.Felt very satisfied when call had ended.
Mrs · 12 December 2024
Agent replied · 24 December 2024
hi Mrs Rainbird, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotSince going over to Abri I have always…
Since going over to Abri I have always found them polite and ready to help, either online or on the phone, you get a response straight away.
Sue · 28 October 2024
Agent replied · 24 December 2024
Hi Sue, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotThank you Wayna
Had Wayne come out and look at my front door. He did a brilliant job, got it done quickly and now it no longer rattles
Jamie · 22 November 2024
Agent replied · 24 December 2024
Good morning JamieThank you for taking the time to leave this review. I'm pleased Wayne was able to repair your front door. I will ensure this is fed back to the relevant team Many thanks Customer Relations
★★★★★ 5/5
TrustpilotSpoke with Emma at the call center she…
Spoke with Emma at the call center she was so helpful in dealing with my issues & got it resolved. Excellent customer service
Gill · 19 December 2024
Agent replied · 24 December 2024
hi Gill, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotWonderful housing association never had…
Wonderful housing association never had any problems. Fitted new kitchen very professionally and workers very nice and considerate towards our animals and my health condition.
WENDY · 20 November 2024
Agent replied · 24 December 2024
Good morning Wendy Thank you for taking the time to leave this review. Its lovely to hear how you feel about Abri and your newly fitted kitchen. I'm pleased the workers were able to provide you with great customer service and your experience was positive. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotCouldn't give a lesser rating
Couldn't give a lesser rating. My plumping engineer was fantastic! Very thorough, clean, tidy, accommodating, and even a good sense of humour...!! Well done Garry!
Miss · 15 November 2024
Agent replied · 24 December 2024
Good morning Amy Thank you for taking the time to leave this review. Its lovely to read you're happy with the service Garry provided you. I will ensure this is fed back to the relevant team. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotGreat friendly communication
Martin dealt with my query promptly and politely. Very professional and friendly. Great service and as promised I received the necessary forms swiftlyThank you again Martin
MS · 30 October 2024
Agent replied · 24 December 2024
Hi Jane, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback, I've passed this to Martin's Line Manager to share with him. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotHelen from abri
I was talking to helen from abri , a very friendly, informative,helpful , approachable, member of staff.She is a credit the company .
Kathleen · 13 December 2024
Agent replied · 24 December 2024
Hi Kathleen, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotRound about cafe…
At round about cafe I did Christmas cake making! It was lovely! I got cake ingredients and a tin so will be making at home!
Davinia · 12 November 2024
Agent replied · 24 December 2024
Good morning Davinia, Thank you for taking the time to leave this review. It sounds like the cake making was a hit. Good luck with your home baking. Many thanks Customer Relations
★★★★★ 1/5
GoogleHave an ongoing complaint regarding our comunal garden maintenance. Grass not cut hedges not cut gardens not maintained, tress not pruned, weeding not done, dodgy loose paving nothing done. My complaint was upheld a month ago but still nothing done. I complained again, Abri raised this to a stage 2 complaint then told me I could not take my complaint any further. No call backs, no contact. Told me to go to the housing ombudsman which I did, was told this would take 6-12 months so what's the point. Abri are terrible. Mark
Mark · 17 August 2023
★★★★★ 5/5
TrustpilotVery polite person
Very polite person who came to do our mould situation..helpful and nothing was too much trouble for him. Explained everything to us
Yes · 20 December 2024
Agent replied · 24 December 2024
Good morning, Thank you for taking the time to leave this review. It's lovely to hear the operative who attend was polite and explained everything to you. Your feedback is appreciated. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotThe person I spoke to was Sally
The person I spoke to was Sally, she was very understanding, efficient and polite. It was a pleasure to speak to her.
Julie · 19 December 2024
Agent replied · 24 December 2024
hi Julie, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and its been passed to Sally's line manager. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotFriendly customer service
Friendly customer service. Understanding and polite. The past two calls I’ve had, I’ve instantly felt at ease and listened too. Thank you Abri ☺️
Maggie · 19 November 2024
Agent replied · 24 December 2024
Hi Maggie, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotProblem found,ordered and sorted within…
Problem found,ordered and sorted within 2weeks.Operative arrived on time, was polite,professional and offered to take shoes off. Repair done very quickly .
Rosemary · 17 December 2024
Agent replied · 24 December 2024
Good morning, Rosemary. Thank you for taking the time to leave this review. I'm pleased the Operative was able to identify the problem and fix the issue quickly while delivering great customer service. Your feed back is appreciated Many thanks Customer Relations
★★★★★ 5/5
TrustpilotEpic service 😎
Gavin & Ryan arrived on time. Super helpful and job finished quickly. No mess left and nice new fence panels. Thank you 😊
Vanessa · 30 November 2024
Agent replied · 24 December 2024
Good afternoon Vanessa Thank you for taking the time to leave this review. I'm pleased Gavin and Ryan have provided you with the service Abri strive for. I will ensure this is fed back to the relevance team Many thanks Customer Relations
★★★★★ 5/5
TrustpilotSuch a fantastic service as always.
Such a fantastic service as always.A very fast efficient service, the tradesmen was very polite and tidy and finished so quickly.Highly recommend
Theresa · 13 December 2024
Agent replied · 24 December 2024
Hi Theresa, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotSpoke to a very helpful lady called…
Spoke to a very helpful lady called Molly who convinced me to keep my appointment and I am glad that I did
Phil · 10 December 2024
Agent replied · 24 December 2024
Hi Phil, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotI needed to change an appointment and I…
I needed to change an appointment and I spoke to a very polite lady , she was very helpful and dealt with it very quick and easy
GARYGATEHOUSE · 20 September 2024
Agent replied · 23 October 2024
Hi Gary, Thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 1/5
TrustpilotSpoke to the customer team
Spoke to the customer team. They assured me the appointment on the 10th was moving to the 5th. No one showed up!@!
Sarah · 5 December 2024
Agent replied · 24 December 2024
Good afternoon Sarah Hipwell I am sorry to hear that no-one has turned up. I have asked your complaint officer to telephone you this afternoon to discuss this. If this afternoon isn't convenient please email customerrelations@abri.co.uk with an alternative date and time Many thanks Abri
★★★★★ 5/5
TrustpilotGreat housing association
Great housing association, repairs service is very good. Workmen/women are lovely, polite and respect your property. Been a tenant since 2008
Michele · 14 December 2024
Agent replied · 24 December 2024
Hi Michele, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 2/5
TrustpilotOutdated policies and poor responses
Outdated policies.Lack of empathy.Slow to do any repairs.Frequently fail to log requests for repairs.Use cowboy inexperienced tradesmen.Properties have damp / plumbing issues / bad neighbour issues.Lose paperwork even when hand delivered to them.
E · 30 May 2024
Agent replied · 12 June 2024
Good morning E West Thank you for taking the time to leave a review. We are really sorry to hear of your experience. Please can you email customerrelations@abri.co.uk with your full name and address so we can look into this for you.Best wishesCustomer Relations Team
★★★★★ 1/5
GoogleSo unfortunately my daughter is currently experiencing some bad problems at her flat boiler needs to be renewed, but it's going to be fixed for now ceiling round boiler area falling down fan casing just fell on her walls covered in old mould just been painted over her baby is due in seven weeks I feel she is being let down badly I'm very very annoyed being heavily pregnant she is very very vunrable at moment I hope it's sorted before baby comes
Debra · 13 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
