Trusted Agent profile · Eastleigh
★★★★★
776 reviews across 2 platforms
Bishopstoke Road, Eastleigh, SO50 6AD
Abri's office in Eastleigh, at Bishopstoke Road, is rated 3.3 out of 5 across 776 reviews on two platforms, including 233 Google reviews rated 2.2.
Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
5/5
TrustpilotSpoke with Emma at the call center she…
Spoke with Emma at the call center she was so helpful in dealing with my issues & got it resolved. Excellent customer service
hi Gill, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotCouldn't give a lesser rating
Couldn't give a lesser rating. My plumping engineer was fantastic! Very thorough, clean, tidy, accommodating, and even a good sense of humour...!! Well done Garry!
Good morning Amy Thank you for taking the time to leave this review. Its lovely to read you're happy with the service Garry provided you. I will ensure this is fed back to the relevant team. Many thanks Customer Relations
5/5
TrustpilotGreat friendly communication
Martin dealt with my query promptly and politely. Very professional and friendly. Great service and as promised I received the necessary forms swiftlyThank you again Martin
Hi Jane, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback, I've passed this to Martin's Line Manager to share with him. Thanks Customer Relations Team.
5/5
TrustpilotHelen from abri
I was talking to helen from abri , a very friendly, informative,helpful , approachable, member of staff.She is a credit the company .
Hi Kathleen, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotRound about cafe…
At round about cafe I did Christmas cake making! It was lovely! I got cake ingredients and a tin so will be making at home!
Good morning Davinia, Thank you for taking the time to leave this review. It sounds like the cake making was a hit. Good luck with your home baking. Many thanks Customer Relations
1/5
GoogleHave an ongoing complaint regarding our comunal garden maintenance. Grass not cut hedges not cut gardens not maintained, tress not pruned, weeding not done, dodgy loose paving nothing done. My complaint was upheld a month ago but still nothing done. I complained again, Abri raised this to a stage 2 complaint then told me I could not take my complaint any further. No call backs, no contact. Told me to go to the housing ombudsman which I did, was told this would take 6-12 months so what's the point. Abri are terrible. Mark
5/5
TrustpilotVery polite person
Very polite person who came to do our mould situation..helpful and nothing was too much trouble for him. Explained everything to us
Good morning, Thank you for taking the time to leave this review. It's lovely to hear the operative who attend was polite and explained everything to you. Your feedback is appreciated. Many thanks Customer Relations
5/5
TrustpilotThe person I spoke to was Sally
The person I spoke to was Sally, she was very understanding, efficient and polite. It was a pleasure to speak to her.
hi Julie, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and its been passed to Sally's line manager. Thanks Customer Relations Team.
5/5
TrustpilotFriendly customer service
Friendly customer service. Understanding and polite. The past two calls I’ve had, I’ve instantly felt at ease and listened too. Thank you Abri ☺️
Hi Maggie, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotProblem found,ordered and sorted within…
Problem found,ordered and sorted within 2weeks.Operative arrived on time, was polite,professional and offered to take shoes off. Repair done very quickly .
Good morning, Rosemary. Thank you for taking the time to leave this review. I'm pleased the Operative was able to identify the problem and fix the issue quickly while delivering great customer service. Your feed back is appreciated Many thanks Customer Relations
5/5
TrustpilotEpic service 😎
Gavin & Ryan arrived on time. Super helpful and job finished quickly. No mess left and nice new fence panels. Thank you 😊
Good afternoon Vanessa Thank you for taking the time to leave this review. I'm pleased Gavin and Ryan have provided you with the service Abri strive for. I will ensure this is fed back to the relevance team Many thanks Customer Relations
5/5
TrustpilotSuch a fantastic service as always.
Such a fantastic service as always.A very fast efficient service, the tradesmen was very polite and tidy and finished so quickly.Highly recommend
Hi Theresa, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotSpoke to a very helpful lady called…
Spoke to a very helpful lady called Molly who convinced me to keep my appointment and I am glad that I did
Hi Phil, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
1/5
TrustpilotSpoke to the customer team
Spoke to the customer team. They assured me the appointment on the 10th was moving to the 5th. No one showed up!@!
Good afternoon Sarah Hipwell I am sorry to hear that no-one has turned up. I have asked your complaint officer to telephone you this afternoon to discuss this. If this afternoon isn't convenient please email customerrelations@abri.co.uk with an alternative date and time Many thanks Abri
5/5
TrustpilotI needed to change an appointment and I…
I needed to change an appointment and I spoke to a very polite lady , she was very helpful and dealt with it very quick and easy
Hi Gary, Thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotGreat housing association
Great housing association, repairs service is very good. Workmen/women are lovely, polite and respect your property. Been a tenant since 2008
Hi Michele, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
5/5
TrustpilotExcellent gardening team- Adrain and Taff
Adrain and Taff that tend our shared front garden are amazing. Since they have taken over it is so improved. Prior to their arrival it was poor and shabby. (Kings Chase, Doris Bunting, Romsey)
Good afternoon Sarah Hipwell Thank you for taking the time to leave a review and for your kind words about our Customer Service Advisor, we will ensure her manager is made aware of your comments. Our advisors are very knowledgeable and providing great customer service is a top priority for us. Best Wishes Abri
2/5
TrustpilotOutdated policies and poor responses
Outdated policies.Lack of empathy.Slow to do any repairs.Frequently fail to log requests for repairs.Use cowboy inexperienced tradesmen.Properties have damp / plumbing issues / bad neighbour issues.Lose paperwork even when hand delivered to them.
Good morning E West Thank you for taking the time to leave a review. We are really sorry to hear of your experience. Please can you email customerrelations@abri.co.uk with your full name and address so we can look into this for you.Best wishesCustomer Relations Team
5/5
TrustpilotSpeaking with Melissa from ABRI was a…
Speaking with Melissa from ABRI was a pleasure. She was courteous friendly and spent time getting the issue I had resolved.
Good morning Matthew, Thank you for taking the time to leave this review. I'm pleased Melissa was able to help you getting your issue resolved. I will ensure this is fed back to the relevant team. Many thanks Customer Relations
1/5
GoogleSo unfortunately my daughter is currently experiencing some bad problems at her flat boiler needs to be renewed, but it's going to be fixed for now ceiling round boiler area falling down fan casing just fell on her walls covered in old mould just been painted over her baby is due in seven weeks I feel she is being let down badly I'm very very annoyed being heavily pregnant she is very very vunrable at moment I hope it's sorted before baby comes
1/5
GoogleI am a tenant of Abri housing and have to say they are absolutely shocking. For months now we have had multiple engineers in attendance for what was supposed to be the replacement of a stat on an immersion tank. The stat was working but apparently it was old and causing an overflow pipe to virtually flood the front lawn. In the meantime we have had multiple engineers attend as we have not had any heating/hot water and the place has flooded and flooded the flats below. We've all been freezing, lots of our things have been damaged and all Abri can say on the phone is we need to raise a another job to send another engineer out. Absolutely disgraceful and shocking management.
1/5
GoogleBeen left without hot water and heating, every time I ring up after being on hold for sometimes nearly an hour they say ' the engineer is 30 mins away ' or ' the engineer isn't answering the phone'. this mysterious engineer is yet to turn up. Absolute sham of a housing association, they are so poorly organised and poorly run. They put people in dangerous situations and couldn't care less if they tried. These private housing associations like Abri are profits over people. AVOID AVOID AVOID
1/5
GoogleAbsolutely disgusting housing association. Let their houses get to disrepair and won't take ownership for their mistakes. Happy to let people become ill from mould and damp and not sort out flooding that could easily be sorted with appropriate drainage in areas built on floodlands. 2 years waiting on an integral repair in loft.. same rubbish being spouted. Might just take it to the papers to get it sorted and bill abri for time off work taken waiting it'll for no show repairs booked. And having to take extra time off due to illness from mould and mildew that so easily could be prevented if their systems worked
1/5
GoogleThe worst customer service i have ever experienced hands down with any company. The flats i live in have had recurring maintenance issues for the last 4 years. All tenants have issues which are rarely resolved. Security of property is poor and have had homeless enter on multiple occasions and do drugs in building. Abri don't seem to care when issues like this or any other for that matter are brought to their attention and just want to get their money. The windows haven't been cleaned ever since the building was built 4 years ago.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
