Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSLUMLORDS
Unfit for purpose hard to contact some very filthy disgusting individuals employed, they tell lies , some terrible (tradesmen) I say trades … very poor standards of work , lazy do not clear up after themselves they sit in their new vans most of the day . and takes at least 5 times as long as it should take to complete work. STAY Away
R · 22 January 2023
Agent replied · 12 June 2024
Good morning R HEALEY ESQ Thanks for taking the time to leave a review. I am sorry to hear about your experience with Abri. Please could you email customerrelations@abri.co.uk with more information including your full name, address and email so we can try and put things right. Best wishes Abri
★★★★★ 1/5
TrustpilotThe customer service/help system at…
The customer service/help system at Abri is absolutely appalling. The issue will take forever to sort or it'll be your problem to solve but they'll be happy to keep hiking up both your rent and your service charge.
Elizabeth · 29 August 2024
Agent replied · 23 October 2024
Hi Elizabeth , thanks for leaving a review. We always want to deliver a great experience, but we know we don’t get it right all the time. So your feedback is really appreciated as it helps us improve our services across the business. You can contact us to raise a complaint or concern by following this link:www.abri.co.uk/advice support/making a complaint- thanks Customer Relations Team
★★★★★ 5/5
TrustpilotJeremy (plumber)
Jeremy (plumber) came to look at access to my garden via a high step 😆He fitted a handrail there and then and put a job in for another step to be installed. Great service as always from Abri 👍 thank you
Customer · 8 July 2024
Agent replied · 24 August 2024
Good morning Michelle Thank you for taking the time to leave this review. I'm pleased your experience with Abri has been positive. I will ensure this is passed to the team. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotSilva to Abri just as good
Since taken over from silva homes I’ve had a few repairs done. And still with the same great service. Friendly call staff, quick response to repairs & nice polite repair people
Leanne · 13 December 2024
Agent replied · 24 December 2024
Hi Leanne, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 1/5
TrustpilotSo so bad
So so bad! Since Abri took over Radian things started go wrong for everyone. As a tenant I noticed massive decrease in quality of service. They keep sending wrong people for repairs, long waiting time, bad quality.Workmen keep saying (oh yes they complain a lot) about pay cuts, management lost the touch with them, over booked, over worked.Abri seems to be horrible place to work!No value or bad culture.
Monika · 28 May 2022
Agent replied · 12 June 2024
Hi Monika, thanks for taking the time to leave a review. I’m sorry to hear about your experience. Please can you email: customerresolutions@abri.co.uk with more information and confirmation of your name, address and email and I will make sure this is passed on to the right team.Best wishes, Abri.
★★★★★ 5/5
TrustpilotGood Sevice
Was visted by Kevin could not have been more helpful. Lovely man good to have people like him working for abri. Thank you wish him a merry Christmas from meCarol Frampton
Carol · 10 December 2024
Agent replied · 24 December 2024
Hi Carol, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback, .which has been passed to Kevins line manager to share with him Thanks Customer Relations Team.
★★★★★ 1/5
GoogleUtterly useless !
Never get involved with them as shared ownership or otherwise I would love a meeting with the CEO the HR departments over many MANY issues !
Denise · 26 December 2025
★★★★★ 1/5
Trustpilot£700.00
Abri have sent me a letter asking me to wait from 8 am to 5pm all day for a gas check if I do not comply with them I may be taken to court so that they can try to get £700 from me, this is a company that says that it is a invester in people seems to me that they are only a invester in them selves,People please be aware that the gas person is ther to spy on you and to lie about you which happened to me which I wrote about in a earlier post.This has to be the worst company that I have ever come across, always record your phone calls with them and and always put any problems with them in writing and send by post ,Under no circumstances trust them I have seen posts on this site saying that they act in criminal ways.You get five stars from me for being the most useless company ever.
Dean · 12 February 2024
★★★★★ 5/5
TrustpilotInspection visit
Had my first ever inspection been in my property for 20 years very polite person took pictures and had a nice helpful conversation put me at ease 😊 since they took over from radian
Mrs · 17 October 2024
Agent replied · 23 October 2024
Good morning, Sarah JeromeThank you for taking the time to leave this review. I'm pleased your inspection went well and we were able to answer your questions and put you at ease.Many thanks Customer Relations Team
★★★★★ 4/5
GoogleHome is so warm, well insulated, view fantastic, Radian handle complaints, very well, and quickly.
Only one real moaning point, not being able to "personalise" our hallways. I understand the safety aspect, but we are all aware, and would not cause a danger, or trip hazard.
Need "PRIVATE PARKING" signs.
On a personal point, balconies/french windows would have been superb, with the view we have. Otherwise excellent.
Roy · 14 June 2017
★★★★★ 5/5
TrustpilotMegan listened
Megan listened, and sorted out the issue I was having. Very friendly lady and I hope Abri are grateful to have her as part of their team! She couldn’t have been more helpful and friendly.
Tracey · 24 September 2024
Agent replied · 23 October 2024
Good morning Tracey, Thank you for taking the time to leave this review. I'm pleased Megan was able to help you, it would be nice to feed this back to her. If you could email us at Customerrelations@abri.co.uk with your full name and address so we can ensure this goes to the correct team. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotAbri are a very good housing…
Abri are a very good housing association to be with, the staff from the call handlers to the repair team are always very polite, friendly and very helpful. I have never had a negative experience with them.
Jeanette · 21 August 2024
Agent replied · 24 August 2024
Thank you
★★★★★ 5/5
Googlesorry didnt get the opertives name but he was amazing so knowleadgeable he even sorted my front door while he was here sorting upstairs wc looking forward to smaller water bills again a huge thank you
Terri · 11 October 2025
★★★★★ 5/5
TrustpilotCarpentry work in bathroom
Darren carried out a carpentry job, he was professional, friendly, courteous and respectful to our home. He offered sound advice and suggestions to support the work that was done.
Mrs · 20 December 2024
Agent replied · 24 December 2024
Good morning, Amanda Thank you for taking the time to leave this review. I'm pleased Darren carried out the repair in your home and in a professional manner. Your feedback is appreciated. Many thanks Customer Relations
★★★★★ 4/5
TrustpilotThey always listen and then try to find…
They always listen and then try to find the best and possible solutions to any queries that I have and any work carried out is done professionally and promptly
Karl · 20 December 2024
Agent replied · 24 December 2024
Hi Karl, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotOn the 4th November had a visit from…
On the 4th November had a visit from plumber named Joshua who was a very polite and cheerful young man, who did a good job, and left it tidy and clean.
Elizabeth · 20 November 2024
Agent replied · 24 December 2024
Hello Elizabeth, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and I've fed this back to Joshua's line manager to share with him. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotBrilliant customer service
Abri is so good, a few times I have had to ring, and change dates, to suit me as I work all different days, every one is so pleasant And helpful.
Crystal · 19 November 2024
Agent replied · 24 December 2024
Hi Crystal, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 1/5
GoogleCame out to fix the toilet in doing so they ruined the cold and hot water and now have the cheek to say we have to wash with a towel for a week. Joke of a company
Pj · 27 September 2025
★★★★★ 1/5
TrustpilotStill the boiler is not working
S thte boiler is not working, yesterday I got a text from abri saying I was next and the some will come that was at 5 pm today is the next day and no one came, so I called them a very rude woman who does not like to give out her name because she thinks she is above me says that " I need a gas man and plumber and they don't send them out on the weekend because she gets paid not to send out people that can fix boilers. they go home and sleep she was a sick woman I would just hate to listen to her voice again. NOW, THERE IS NO HEATING OR HOT WATER WEEKEND P!SS ON ABRI WORKERS MOSTLY THE CALL CENTER
Waseem · 13 January 2024
★★★★★ 1/5
TrustpilotAbri say how good they are to work for…
Abri say how good they are to work for and I bought into this and applied for a job had an interview. told I was gonna have a phone call the following Monday,heard nothing then I find out the job I applied for was re-advertised and no one told me I didn’t have the job in the first place . Very poor
Tyrone · 6 December 2022
Agent replied · 12 June 2024
Good morning Tyrone,Thanks for taking the time to leave a review. I'm sorry to hear about your application experience with Abri. Please could you email hellohr@abri.co.uk with more information including your full name, the role you applied for and email so we can look into this for you.Best wishes,Abri
★★★★★ 5/5
TrustpilotCommunal area cleaning required
I requested a cleaner to clean our communal area of our flats, honestly I couldn't believe my eyes when I went downstairs I thought I was perhaps dreaming but quess what the communal area was all clean and spotless and I am so grateful to Abri it happened so quick and now feel at home keep up the good work Abri 👏
Customer · 27 October 2022
Agent replied · 12 June 2024
Good morning customer,Thank you for leaving such a lovely review!We really appreciate your compliment and that you had such a positive experience with Abri.Best WishesAbri
★★★★★ 1/5
TrustpilotMutual exchange shambles
Have lived in my flat for 12 years .been trying to mutual exchange only to be informed they have to have local connection s106 .I moved in with no local connection wasn't even asked!!! .been trying to move for 7 years .can't find anyone with local connection interested. Absolute shambles
Neil · 11 October 2023
Agent replied · 12 June 2024
Hi Neil, I'm Really sorry you've had this experience please contact CustomerRelations@Abri.co.uk and we will happily investigate this for you.Kind RegardsAbri
★★★★★ 5/5
TrustpilotI can’t rate ABRI highly enough
I can’t rate ABRI highly enough. Very prompt action by engineers whenever I have reported a repair. Extremely polite, helpful staff when ringing. Easy to use the portal.
ALI · 26 November 2024
Agent replied · 24 December 2024
Hi Ali, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 1/5
GoogleAwful ! .Their communication is unacceptable and they do not care about the people renting their properties.Break many policies and leave people in dangerous situations.
Tasha · 26 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
