Abri Eastleigh reviews

★★★★★ 4/5

Trustpilot

They company has completely changed…

They company has completely changed since moving over from the other housing group are new landlady is amazing does everything that the old one wouldn't overall the stuff members answer Ur questions and queries as quickly as possible and in good time when other staff members are available

Rachael · 24 August 2024

★★★★★ 5/5

Trustpilot

Abri housing

Abri housing, has amazing team throughout, I had help today set up my utilities bills, and I felt at ease, I felt very safe and understood what was being done and been showed how to set up my utilities bills and also universal credit

Alisha · 23 October 2024

★★★★★ 1/5

Trustpilot

I'm writing a review on behalf of my partner may I just add I don't live with her, I live in my own home in crewkerne

I'm writing a review on behalf of my partner I don't live with her as I live at my own place but the staff are rude disrespectful and abri, clearly thi k it's okay to hire staff that are aggressive and threatening, one of their employees threatened to kill me on her door step and keyed my partners car top to bottom we spoke to abri to tell them and none of them wanted to know, they don't care that their staff are giving them a bad name, this person threatened to kill me on her front door step infront of her 6year old daughter and now he's keyed her car top to bottom from tail light to headlight front to back both sides and the boot and the bonnet and the roof and he stares at her walking from her car to her house, every single day, and abri doesn't even want to know they will only pay attention if this comes from the police disgusting makes me sick, do something about this immediately, FYI THIS ABRI STAFF MEMBER IS HER NEIGHBOUR and abri is her landlord

Tom · 10 March 2022

★★★★★ 1/5

Trustpilot

Very bad experience with abri it’s been…

Very bad experience with abri it’s been years I have been chasing every week the same answers I really appreciate the receptionist of abri every day they come with new excuses I think they get training for this my rooms are full of mould damp I have a 4 year old child but they care a damn even if someone dies cause of the mould they don’t care but they want their money end of the month otherwise they will send you letters saying they are goi in the court

Aliston · 4 March 2022

★★★★★ 1/5

Trustpilot

I have endured 2 years of…

I have endured 2 years of contradiction, hypocrisy and lack of communication over a simple enquiry because of something one of their housing partners told me. Because of this it has lead to me suffering with stress and anxiety to the point I have been prescribed medication. Ironically a director of Abri has offered to direct me to organisations that maybe able to help with my mental.health. Abri can you kindly not reply to this review.

Darren · 17 October 2024

★★★★★ 1/5

Trustpilot

Look at all the reviews...

I am currently a tenant and have been since 2014. I have the same problems some people below have mentioned. Abri don't care and don't keep up with stuff they should be doing. They are a terrible housing association. I massively regret living in one of their houses. The house I moved into last year was in a right state. Windows hanging off. They did the bare minimum to get it ready for us to move in. They also postponed our moving in date with only 4 days notice and no apology. They didn't seal round the bath when they put new flooring so water was getting underneath. The guy who repaired the boiler apparently put the valve on the wrong way so it's still broke after weeks. 2 months to repair smoke alarms that don't work. I could go on all day. Basically do not move into one of their properties. You would be better off in a tent. Instead of being kind and offering support they just try to scare and bully you into doing what they want but can't be bothered to do anything to help you or maintain or improve their properties. I can't wait for them to try and bully me! The staff you speak to online are nice actually. It's the power trip housing officers and company in general that's the problem. Please avoid. Edited to add - They visited my house because I have a genuine problem with my cat peeing by the front door. We agreed that I had a month to sort it out but after I left a negative review they refered us to social services! Because they are having a hissy fit and try to bully like I mentioned earlier. The housing officer that visited asked if we wanted to involve social services for mental health help as I am Autistic etc but I said no. But they did it anyway. He wasn't man enough to say it face to face, what a suprise... I am going to get legal advice now.

Dan · 24 February 2022

★★★★★ 1/5

Trustpilot

Absolutely useless housing officer and company

We moved in to our Radian/Abri property just after it was built in july of 2014 all was well and good until the neighbours from hell moved in in December of 2018, our housing officer was Duncan Holden who was absolutely useless and didn't seem to want to do anything about the drugs/drug dealings that was going on in the property, the vilest of noises, child abuse and an exhaust that was illegal, all was reported on numerous occasions as well as from numerous residents and reported to authorities yet Duncan didn't seem to want to do anything and after many complaints it was shown that he wasn't doing his job properly by his own company and following up police reports or reporting it so with no option left we decided to move only to be told by the new tenant that we had been made out to be the ones causing all the issues and by no other than Duncan Holden himself.

Hayley · 21 February 2022

★★★★★ 5/5

Trustpilot

ABRI lovely house association with very…

ABRI lovely house association with very friendly and professional service Always with a very positive response and professional and friendly employees if any issues in house Very lucky and quite happy for me to be with ABRI Thank you very much

FILOMENA · 28 November 2024

★★★★★ 1/5

Trustpilot

Like stress this is the job for you

Like stress this is the job for you! lies stress and st talks behind your back cl dosnt have very good people skills . Very rude these people don’t know how long a job takes is you want it done properly.. lots of people have moved on from this company since I was there 8 people left within 8 months lies at the interview from st very two faced . Cl seems to be under a dark cloud ! She dosnt know how long jobs should take . Don’t go there they could t even organise a p…. Up at a brewery. Cl does not have a clue

Martin · 10 February 2022

★★★★★ 5/5

Trustpilot

Additional help

My experience is great true to help of a lovely staff who helps me find job and is there for me through all of it . I appreciate her work and effort she does for me and I couldn’t do it without the help !

Misele · 19 September 2024

★★★★★ 5/5

Google

Wow, Abri is simply, THE BEST! I have lived here 10 years by now and have no intention of moving. It's an old-style building, and I needed a kitchen replacement, the very day it was meant to happen, I was not ready so they kindly rescheduled it too - this time I was ready and had moved EVERYTHING into living room. They were quick, polite, and hard at work in the kitchen. They even insured, despite having wrong coloured counter top they did do the counter top I wanted... They were immensely professional at their job and the kitchen looks amazing! My key also recently snapped in the main front door and they kindly came and literally had to cut the door and frame to get me back in (there's a note on making spare keys!) the job they did is beautiful, modern, slick, on the moment I have the best looking door in the block! Their tradesmen are top professionals and they prompt you with a text when they're on their way. The work I've had done, still stand 10 years later (any work), professional, reliable, just an absolute great service who makes sure the tenant is happy with their job. They take pride in what they do, old skool. Highly recommend!

Zacharia · 27 July 2024

★★★★★ 1/5

Google

Stole my belongings…

Moussa · 11 September 2026

★★★★★ 5/5

Trustpilot

Kind, helpful and quick to resolve problems

Haven’t had any problems with abri, they are very quick to resolve property problems and the team are always friendly. They regularly check in on tenants to see how it’s going which is awesome and always a nice call to take.

Phoebe · 14 November 2024

★★★★★ 5/5

Trustpilot

Excellent and very professional

I thought that the lady was very professional, excellent explaining everything to me to help me understand, a very clear voice as I’m deaf. I felt very comfortable in her presence and feel I was very well looked after regarding filling out what I find difficult forms.

Hayley · 8 August 2024

★★★★★ 5/5

Trustpilot

Tina Welfare Advisor at Abri

Tina Welfare Advisor at Abri, has been helping me for over a year now on & off.She is so kind and understanding. And will go out of her way to help. Extremely knowledgeable about all the benefits and help that Abri supply.

Melanie · 22 October 2024

★★★★★ 5/5

Trustpilot

Always a good experience

I have always had a great experience with Abri. They are always friendly and helpful on the phone. Issues are resolved quickly and efficiently. They have been really understanding when I couldn’t afford my rent one month. They are one of the best landlords I have had.

Sarah · 1 August 2024

★★★★★ 5/5

Trustpilot

James from Abri …

James from Abri came out to fix the toilet handle, He waited patiently while a friend was finishing using the shower, He was polite and friendly.It's so much nicer, when you have polite and patience work men.Thank you

Angela · 18 December 2024

★★★★★ 5/5

Trustpilot

Very happy with new kitchen

The kitchen was finished to a high standard. The tradesmen were all very courteous, answered any questions we had and explained what they were doing. They also tidied up after they had finished. Very pleased with the outcome

Cindy · 17 December 2024

★★★★★ 5/5

Trustpilot

Aaron from Abri

Aaron visited to help with pressure loss in the boiler, he explained exactly what he had done and informed me exactly what to do should the problem arise again, really helpful left everything clean and tidy. Thank you

Karen · 17 December 2024

★★★★★ 1/5

Google

I was ment to get my cladding done in 2019 still not done we had 20 different times people come out and took pictures still nothing

Cailum · 16 March 2026

★★★★★ 5/5

Trustpilot

Maureen Fowler Kitchen and door

Maureen Fowler We had our new kitchen put in recently and your colleagues did a great job and I spoke to one of your colleagues today called nick he was great and he raised a few issues we had

Stephen · 8 November 2024

★★★★★ 5/5

Trustpilot

23 years

I have lived in my house for 23 years, and I can honestly say that ever since Abri took over from my previous landlord, the customer service has been as brilliant if not better! I was just trying to find a contact when the trust pilot reviews popped up and I’m shocked that so many people are unhappy with them… so thought I would give my own personal opinion.

Jakki · 8 January 2023

★★★★★ 1/5

Trustpilot

Joke of a company

To all the people that thought Silva homes were useless, this mob make them look like customer service champions. Absolutely useless, don’t know their arse from their elbow and genuinely couldn’t give a toss about their tenants.

Ivor · 30 November 2024

★★★★★ 4/5

Trustpilot

employment help & housing

In terms of employment help, Abri well Jo in particular have been a massive help from getting my confidence up on confidence courses to picking me up when I haven’t done as well on an interview and helping me prepare my CV to send off to potential employers. However housing with Abri is very poor and they tend to fail in fixing problems and making the flats suitable to live in.

Abi · 7 October 2022