Abri Eastleigh reviews

★★★★★ 1/5

Google

My partner and I moved in to sparrow grove in highcliffe in 2016 and was loving the place but only recently around 2023 someone new moved in to the flat above us and has been nothing but a pain with having around 4 to 6 blokes around everyday and night even 2.30 am making lots of noises and doing their drug dealing and brothel work. Reported her to abri but they don't seem to be doing anything and it's starting to piss people off. Don't bother moving into abri apartments because they don't care about their loyal tenants stay clear of them they are useless.

Gary · 11 October 2024

★★★★★ 1/5

Google

Absolutely awful for repairs and constantly having to chase them up. The valves under my sink have seized up, which means I can't disconnect my broken washing machine and had to cancel the order of my new one. Abri do not care and told me they can't get a plumber out until the end of August!! So they are leaving me almost 6 weeks with no washing machine and I have a child that needs clean school uniform. An absolute disgrace, I've made a complaint and will be taking it to the Ombudsman. I had boiler issues for years and only recently have they installed a new boiler after years and years of chasing them up.

Laura · 11 October 2024

★★★★★ 1/5

Google

Extremely Disappointing Experience with Abri Housing Association I have been an owner of a property managed by Abri, and my experience has been nothing short of frustrating. Despite repeatedly raising concerns and feedback regarding critical issues affecting my property, Abri has consistently ignored my complaints. They have shown little to no interest in resolving the problems, leaving me in a difficult position where I am forced to carry additional costs to maintain my home. It’s incredibly disappointing that Abri refuses to take accountability or even communicate effectively about the issues raised. As a result, I have had no choice but to seek external parties and government bodies for assistance in getting these unresolved matters addressed. No homeowner should have to go through such a lengthy and stressful process just to receive basic services that Abri should be responsible for managing. I strongly advise any potential homeowners to think twice before dealing with Abri. Their lack of responsiveness and disregard for their residents’ concerns makes them an incredibly unreliable housing association.

Nelio · 11 October 2024

★★★★★ 2/5

Google

Their duty of care to their tenants is absolutely horrendous even when it is a elderly vulnerable lady especially when she phones to report a problem and she is laughed at by the telephone handler my mother in law was left very upset by her landlords compassion and understanding but now we have said she has got to STOP spending her money in this place your Housing association ie ABRI is not worthy of it not luke Radian who we thought they was caring and very considerate .

M · 11 October 2024

★★★★★ 5/5

Google

Wow, Abri is simply, THE BEST! I have lived here 10 years by now and have no intention of moving. It's an old-style building, and I needed a kitchen replacement, the very day it was meant to happen, I was not ready so they kindly rescheduled it too - this time I was ready and had moved EVERYTHING into living room. They were quick, polite, and hard at work in the kitchen. They even insured, despite having wrong coloured counter top they did do the counter top I wanted... They were immensely professional at their job and the kitchen looks amazing! My key also recently snapped in the main front door and they kindly came and literally had to cut the door and frame to get me back in (there's a note on making spare keys!) the job they did is beautiful, modern, slick, on the moment I have the best looking door in the block! Their tradesmen are top professionals and they prompt you with a text when they're on their way. The work I've had done, still stand 10 years later (any work), professional, reliable, just an absolute great service who makes sure the tenant is happy with their job. They take pride in what they do, old skool. Highly recommend!

Zanell · 11 October 2024

★★★★★ 1/5

Google

Awful 😞 I’m so sad I’ve moved into a property that is full of problems! Including a leak in bedroom from roof. Called at 7.30am still waiting at 10.24. Absolutely shocking ! Awful service and they don’t care. I was with sovereign and never had an issue! Very disappointed …

Sarah · 11 October 2025

★★★★★ 1/5

Google

Extremely Disappointing Experience with Abri Housing Association I have been an owner of a property managed by Abri, and my experience has been nothing short of frustrating. Despite repeatedly raising concerns and feedback regarding critical issues affecting my property, Abri has consistently ignored my complaints. They have shown little to no interest in resolving the problems, leaving me in a difficult position where I am forced to carry additional costs to maintain my home. It’s incredibly disappointing that Abri refuses to take accountability or even communicate effectively about the issues raised. As a result, I have had no choice but to seek external parties and government bodies for assistance in getting these unresolved matters addressed. No homeowner should have to go through such a lengthy and stressful process just to receive basic services that Abri should be responsible for managing. I strongly advise any potential homeowners to think twice before dealing with Abri. Their lack of responsiveness and disregard for their residents’ concerns makes them an incredibly unreliable housing association.

Nelio · 8 October 2024

★★★★★ 5/5

Trustpilot

I was treated with politeness and…

I was treated with politeness and respect, and my enquiry was dealt with promptly and professionally, as well as being pleasant not just coming across brusque and uncaring, all in all if I phone about anything it is a pleasant experience ,which it should be

Brian · 22 November 2024

★★★★★ 5/5

Trustpilot

I Needed my plumbing fixed!

I needed my plumbing fixed and had an apprentice and a colleague come around. They were both polite and friendly. The apprentice ( a lady!) Knew exactly what she was doing and was very professional. I just hope she gets a job with your company

Ju · 21 November 2024

★★★★★ 5/5

Trustpilot

Had my new kitchen fitted by a very…

Had my new kitchen fitted by a very professional team of guys , very polite and friendly team , from the start they looked after my property and belongings, cleaned up after them selfs, and my new kitchen is great , thank you Abri ..

Pauline · 20 November 2024

★★★★★ 1/5

Trustpilot

Abri only interested in taking money

Abri only interested in taking money, used covid as an excuse as to why they did nothing nearly 2.5 yrs but still put the service charge up, and now Vaccines being given in the roundabout cafe Swathling joke, hope they have a trained professional doing it as anything inserted into the human body is a medical procedure, and a sharps box, knowing abri they'll say throw them in the bins the residents use, if you really want a vac then fine go get it done somewhere proper, but come on really vaccines in a cafe where food is being served, disgusting, glad I don't eat there, good luck

L · 21 July 2022

★★★★★ 1/5

Trustpilot

A big thank you to Mr Pawel .

A big thank you to Mr Pawel the caretaker at Abri Longwood Avenue, you do a great job sir, this place would be terrible with out the effort that you put in.I know that there were two caretaker's so know you have to do the job of two people.Please keep up the good work.Dean.To Abri, I would not have given you one star, but it is the minimum for leaving areviw, while I stand by what I have said about the caretaker, Abri you don't realise how much trouble you cause people, you can never, never win my trust Back, what you have done to me will last for a livetime, and you will never be able to repair the damage done to me.Abri don't care about its Tennants just look at all the bad reviews hear.

Dean · 17 June 2022

★★★★★ 5/5

Trustpilot

Customer Service

I have been a tenant for a year and a half since coming out of hospital. I have had cause to call Abri on very few occasions however each time that I called I was met with an efficient and courteous response and the issue was resolved quickly and professionally.

Narada · 15 August 2024

★★★★★ 1/5

Trustpilot

Test message

Test messageThank you to all the people who have taken the time to post a review hear.I came across this site by accident, and I am sure that this is something that Abri would like to keep quiet.I have a few things that I will use this site to give you ideas of what Abri have done to me.First if you have any problems use your mobile phone and film your personal problems, I have uploaded a few videos on YouTube, you may post your videos under I am Abri and we don't care.Over the next week or so I will add more information on Abri,What can I say about Abri that has not been said, I personally have had many problems with Abri.In times past a companys reputation was everything Abri dose not care about its reputation, only in taking your rent money, and doing the least amount of service for its Tennant's.

Dean · 10 June 2022

★★★★★ 1/5

Trustpilot

I’ve yet to move into my flat and it’s…

I’ve yet to move into my flat and it’s been an absolutely appalling situation! Unfortunately, one of their housing officers, thought it would be professional to send me extremely inappropriate text messages, along with a photo of himself, from his private phone number. Initially, he did tell me his work phone was not working, so he was contacting me from his personal number. These things happen, so I didn’t think much more of it. He asked me to bring identification, which I did. He took photos of my identification and paperwork with a phone, which turned out to be his personal phone. After I viewed the property, he continued to message me via WhatsApp and regular message, harmless at first. As the days went on, he continued to message me, but it had nothing to do with my flat. I don’t feel comfortable even suggesting what the messages said nor the photo of himself that I received. One of my main reasons for this review, is so no one ever gets put into the same position I was/am in.I am a survivor of domestic abuse and have been diagnosed with CPTSD. The reason why I have to move currently, is due to abuse I’ve still been receiving. I’ve been waiting for months to move, while continuing to live in a extremely toxic situation. On some of my worse days, I kept reminding myself, that this would all end soon, because I would eventually be moving. It gave me hope, and helped me see the light, at what felt like a never ending tunnel. This move was supposed to be a ‘safe place’’ for me. I am so desperate to heal, and get my life back. Whilst it is in the hands of Abri now, as I’ve provided all the texts/photos, all I’ve been told is that he is no longer my housing officer, which is great, but not at all reassuring. Unfortunately, that doesn’t help the damage that has already been done by his behavior. The bottom line is, I don’t feel safe, as this man knows where I live, had access to my personal information, and took photos of my identification and paperwork. My only option at this point is to move into this flat or be homeless.

Laur · 8 June 2022

★★★★★ 5/5

Trustpilot

Benefit help and advice

I have a disabled sister who lives in Chard, the help I have received from the benefits advisor dealing with her financial affairs over the last year or more have gone above and beyond what I expected, I can only thank them for all their help.

Antony · 14 October 2024

★★★★★ 1/5

Trustpilot

Appalling customer service

Appalling customer service. Our back fence is owned by Abri despite us not being tenants, as it backs onto a walkway which is access for their tenants. We have been without a fence since the 18th Feb (storm Eunice) and they still have not come to sort it out. We have contacted them numerous times via phone and on social media! No one calls you back when they say they will, they have been unwilling to give us any information regarding our property claiming it’s GDPR (it’s not), and have failed time and time again to give the contractors the correct info. It’s only sheer luck that one of the tenants was at home when the contractors came out to measure up for the panels a couple of days ago so they could point them in the direction of the work. They had been given the complete wrong address for the work! Appalling customer service. I feel sorry for anyone who has to deal with them on a regular basis

Emily · 31 May 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COST

I am an Abri homeowner and also work in the construction Industry. AVOID AVOID AVOID this company, The guy in charge of customer care is rude and does not give a single care towards your problem and obviously has no accountability towards his actions. He should be ashamed of himself. They have just enforced parking restrictions on our housing site 5 years after being built which has caused chaos for everyone who was settled in and huge child care and elderly assistance for the families. This decision was made full well knowing we didn't want it, he lied and made up letters and fake resident comments. We were all sold the houses and told this was never going to happen. We live miles away from a train station and its in a small town, totally unnecessary. All 74 houses had a meeting we sent a single consolidated letter with the data showing none of us want it and were 100% against it and we did not get a single response. They had nothing to say, no defence and they don’t care or listen. All i can do now is advise you all not to buy an Abri house. We now are starting a social media campaign, talking to news outlets and having to get solicitors involved just because they won’t back down even though none of us want it.

Matthew · 27 May 2022

★★★★★ 1/5

Google

Terrible driving Petersfield 09.32 on the 21/05/26 by the looks of your reviews you dont give a toss anyway

Garlic · 11 June 2026

★★★★★ 1/5

Trustpilot

I suggest you avoid it to save yourself time and energy

The only company where anyone is allowed to make a complaint to them are residents. This is genuinely THE WORST housing association to deal with. If you are considering taking a house managed by them I would suggest you avoid it.

Jason · 21 December 2024

★★★★★ 5/5

Trustpilot

Bathroom/toilet update.

Abri informed me in April that new bathroom and toilet effects were programmed for May. Kept informed by intelligent works operator,(Gabby), who I must say put previous non-brained individuals to the refuse bin. Excellent work by Matthew and Darren to make replacements ideal. Cannot fault Abri with latest improvement to one of their properties.

David · 24 May 2024

★★★★★ 1/5

Trustpilot

An embarrasment to our community

An embarrasment to our community. We have nearly given up complaining. Relating to my mum and also many neighbours. Some serious self reflections needed within the leadership. So many examples of such poor care and service. Mum complains and then the response is so patronising and without dignity. Each time someone else has to complain to ensure she is heard. Recent examples include telling my mum she was due new windows then workmen told her the office had got it wrong. Mum rings and the office tell her that it eas likely a hoax call! She now does not know what to believe. The engineer was replacing next door windows and was clear not a hoax call and that it would be the office getting it wrong again. Mum applied for a ramp and got approved. 3 months later she chased it as nothing happpened and then told she would not get one until she was in a wheelchair!! Steps for her with frame were really unsafe. We then paid for private install. Adbr have since rang to say they are coming to fit. We told them we have put one in. They are stating bits are not up to standard safety wise. Yet they didnt care on safety before this.Grass outside is a discrace in the whole street. Office told mum heating now only serviced every 3yrs following her chasing it for 2 years. Mum saw engineer and neighbours and he said that was a total lie. It still should be serviced yearly. Again not worried about mums safety. 6 months to fix panic button. Weeks without heating when it went wrong.The internal cuts to safety service and care and a disgrace. The public and MP,s need to be aware. These residents who are the most vulnerble in sheltered housing are supppsed to be suppprted by Abri the best. Take a drive to look at Abri offices in Yeovil. Everything looks lovely smart and maintained. Maybe the managers need to swap the office for sheltered housing for a few weeks to get a grip on how bad everything is.Culture and safeguarding ethos needs to change.

DP · 30 April 2022

★★★★★ 5/5

Trustpilot

My son has been doing some work…

My son has been doing some work experience here, festival work, something that really appealed to a young man, getting him out of a bad place and team working with others and making friends. George and Jo have helped him immensely, nothing has been too much trouble for them, just amazing individuals who care about youngsters, understand them, and give their time so selflessly. Thank you, you are amazing and we will keep in touch please.

Jackie · 5 October 2022

★★★★★ 1/5

Trustpilot

Absolutely awful landlord

Absolutely awful landlord, no interest in providing a safe environment for your family to live in they just want your money. Most work is outsourced to a small selection of contractors so you can wait 3 months for something you could organise to be fixed in a few days. Shame though because every tradesman I had through the door employed by Radian before the change of ownership was fantastic! Over the phone customer service is shocking - most not trained but will talk down to you like they have 50 years experience in construction and wait times are a joke. This company is in charge of managing people's homes, they are an incompetent money hungry group of mercenaries without a spine between them. If I could give 0/5 I really would

Thomas · 7 April 2022