Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
★★★★★ 4/5
Trustpilotemployment help & housing
In terms of employment help, Abri well Jo in particular have been a massive help from getting my confidence up on confidence courses to picking me up when I haven’t done as well on an interview and helping me prepare my CV to send off to potential employers. However housing with Abri is very poor and they tend to fail in fixing problems and making the flats suitable to live in.
Abi · 7 October 2022
Agent replied · 12 June 2024
Good afternoon Abi,It's great to hear that you enjoyed working with Abri.Best wishes,Abri
★★★★★ 1/5
GoogleAbsolute disgrace of a company, very poor quality homes, even poorer customer service
Jack · 11 June 2026
★★★★★ 5/5
TrustpilotSo far so good Phil came out and fixed…
So far so good Phil came out and fixed my dripping pipe from the boiler he was quick and polite just generally a nice guy, never had a problem with call centre staff always very polite and helpful
Tania · 6 November 2024
Agent replied · 24 December 2024
Hi Tania thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotPlumbing
From the first phone call to Carla to the last phone call. Outstanding customer service from start to finish. Abri are very polite and prompt with getting there engineer Samuel out to fix my plumbing.
Nicholas · 18 December 2024
Agent replied · 24 December 2024
Hi Nicholas, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and I've passed this onto the relevant team leaders to share with their team members . Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Their engineer was very polite and professional, kept everything clean and tidy throughout his visit, talked me through everything he was going to do and made sure I was happy with everything.
Nicola · 17 December 2024
Agent replied · 24 December 2024
Good evening, Nicola Thank you for taking the time to leave this review. I'm please the engineer that attend you're home was polite and professional. It's lovely to hear he kept you updated with the work he was doing making sure you were happy with the end result. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotCarla who we spoke to very…
Carla who we spoke to very understanding,sympathetic positive response to our situation she couldn't do enough by phone calls and investigating into our situation a very promising outcome.gratefull for the time and dedication she produce
Christopher · 12 December 2024
Agent replied · 24 December 2024
Good morning, Christopher. Thank you for taking the time to leave this review. It sounds like Carla managed your situation very well. I'm pleased she was able to resolve your situation. I will ensure this is fed back to the team. Many thanks Customer Relations
★★★★★ 1/5
GoogleShocking company when it comes to antisocial behaviour. As long as they get rent they really don't care. For over a year and a half and still ongoing I am having to put up with load thumping rave music at all hours of the day and night. The person responsible is Wojtec Podhajny. He is actively stalking me and I feel a danger to my wellbeing. I am putting this here incase things progress, which they will. Shame on you ABRI.
UPDATE:
It has now progressed to threats and acts of violence. that the police had to be involved. And I am now under attack, having my front door licked in late at night.
Abri have been shocking in handling this. Siding with the perpetrator rights, leaving me suicidal and unable to function.
Build · 13 May 2024
★★★★★ 1/5
TrustpilotIve BEEN tenant for 14 years and ive…
Ive BEEN tenant for 14 years and ive got to say that Radain where easier to speak even tho they where shocking hard to talk to but Abri housing are in complete disarrayI had no repairs for some time due unforeseen circumstances which can mean anything REALLYThe housing officer she is Unapproachable NARCISSISTIC Compulsive lair so extremely unhelpful so overall not a lot positive words unfortunately ..JUST IF YOUR LOOK FOR NEW HOME DO YOU HOMEWORK AND RESEARCH AREA HOUSING OFFICER TENANTSAs ive wasted 13 years off my lifeThanks for replying but I've gone down that road and complaint team are not helpful extremely nice but they unable to resolve anything. All I wish to state that this all due to my housing officer I won't say her name on here but I will tell you she young and name begins with D . So please be careful when having contact with her ...
Richard · 30 March 2021
Agent replied · 12 June 2024
Hi Richard,Thanks for taking the time to leave a review.We're really sorry that you're unhappy with our service and it's important that we're looking into these issues for you. Please can you get in touch by emailing customerresolutions@abri.co.uk and providing your details. We'll then investigate the concerns you've raised and work with you to reach a suitable resolution.Best wishes,Abri
★★★★★ 5/5
TrustpilotCustomer service is excellent
Customer service is excellentCustomer service is excellent. Very professional and efficient. Queries are resolved quickly on the call. A pleasure to deal with.When my boiler went it got replaced with a new one just a few days after phoning them up
Steve · 11 September 2024
Agent replied · 23 October 2024
HI Steve, Thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotGreat service
Great service, always available when something needs sorting.Recently needed my thermostat fixed and it was sorted by Liam quickly and professionally.I have been an Abri tenant for many years and they have always been very supportive.
Tilly · 26 November 2024
Agent replied · 24 December 2024
Hi Tilly, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 1/5
TrustpilotYour complaints team have got in…
Your complaints team have got in contact with me only through email not a call but unfortunately they are unable to do anything as they say she is looking out for my best interests and my well-being convenient wouldn't you say.. even tho she is trying to evict me sending false allegations and passing my details on third parties all which be going on for 3 years nowI'm having to get in contact with my MP and solicitor today as your company seems to be unable to deal with simplest of tasks...I don't even had handle from my windows for about year now which again is illegal you only just managed to be able to sort out my heating last month which meant I had to go whole of Christmas and New Year with no heating really seems as if you are looking out for my best interest wouldn't you say ...I generally ask people if you are in a vulnerable position or state not to waste your time with Abri Or Radian as they have destroyed my life ... I don't wish this on my worst enemy
Dan · 15 March 2021
Agent replied · 14 June 2024
Hi Dan,Thanks for taking the time to leave a review.We're sorry to hear of your experience with each of our teams. We can see that one of our Complaint Officers have been in touch to discuss your concerns and we hope to reach a suitable resolution with you as soon as possible.Best wishes,Abri
★★★★★ 5/5
TrustpilotMy new window installation …
I have just had new windows installed by D & B facades. I am delighted with them, the work was carried out over 2 days & the workmen were courteous & considerate, letting me know when they were removing original windows so that I could get a cardigan. They hoovered and cleaned up after themselves. It has been a very easy installation & the workmen worked hard & quickly yet did an extremely good job. I just wanted to say thank you to those workmen.
JO · 13 March 2021
Agent replied · 12 June 2024
Hi Jo,Thanks for taking the time to leave a review. It's great to hear that our contractors have provided such a great service.Best wishes,Abri
★★★★★ 5/5
TrustpilotThe man spoke to me with respect and…
The man spoke to me with respect and took the time to listen to what I was saying. I get very flustered when speaking to people on the phone and sometimes stutter and he was very patient with me.
Kiran · 8 October 2024
Agent replied · 23 October 2024
Good morning Kiran, Thank you for taking the time to leave this review. Its really good to read we have been able to support you on your call. It would be nice to be able to feed this back to the person who you spoke to. I have requested for more information, if your able to provide this i can look at your account and pass on to the relevant team. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotHi after speaking to Lilian today would…
Hi after speaking to Lilian today would just like to say that she was very attentive and happy to help with anything that I needed and was very helpful Very good telephone manner Kind regards Andy
Andy · 21 November 2024
Agent replied · 24 December 2024
hi Andy, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback, I've apssed this onto Lillians line manager to share with her. Thanks Customer Relations Team.
★★★★★ 1/5
TrustpilotTerrible company
Terrible company. Will leave you with water pouring into the building for a year. Worst customer service , people on the phones purposely not logging complaints to make it look like you didnt report it. Dont consider the door to the building a security/fire issue even if it has a broken handle. Anything you want fixed or repaired you will have to constantly hassle them about it.
Dillon · 6 January 2023
Agent replied · 12 June 2024
Good morning Dillon Sykes Thanks for taking the time to leave a review. I am sorry to hear about your experience with Abri. Please could you email customerrelations@abri.co.uk with more information including your full name, address and email so we can try and put things right. Best wishes Abri
★★★★★ 5/5
TrustpilotAbri Roundabout cafe
I am a volunteer and a customer at the Roundabout cafe run by Abri and I think it’s a brilliant cafe, the volunteers and manager are brilliant to be around always friendly and polite, and are good fun to work with on my days off. The kitchen and seating area is really clean and hygienic, and the homemade cakes and pastries are phenomenal , there is a great range of foods on offer such as breakfasts, jacket potatoes and a variety of sandwiches that cater to everyone’s taste buds, and they also offer a great variety of food options for those with allergies e.g gluten free baked goods and breads. They also offer loads of community involvement opportunities and have a community pantry every Tuesday which helps reduce food waste. Over all fantastic cafe that serves great quality food in a fantastic environment. Well worth the visit.
Amanda · 19 April 2024
★★★★★ 5/5
TrustpilotGill is very helpful in my job seeking…
Gill is very helpful in my job seeking search. I'm glad I come. improving digital skills as well
Bryan · 10 January 2023
Agent replied · 12 June 2024
Good afternoon Bryan Hoskins Thank you for leaving such a lovely review. We really appreciate your compliment and that you had such a positive experience with Abri. Best wishes Abri
★★★★★ 5/5
TrustpilotVery happy
Jack came out to see why we didn't have hot water. He arrived on time and introduced himself. He fixed the problem and explained what happened and checked that the heating was was working too.
Fs · 22 November 2024
Agent replied · 24 December 2024
Hi Fs, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotVery helpful thank you
I spoke with Victoria and had a whole list of things that needed doing. She was amazing. She helped me with everything and was really patient , kind and friendly. Absolutely great service!
Sarah · 20 December 2024
Agent replied · 24 December 2024
H Sarah, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback, I have passed this onto Victoria's line manager to share with her . Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotTh représente that came out for my…light fitting
Th représente that came out for my repair to the out front of my property! Was respectful and polite and made me feel comfortable! So I just wanted to share my experience thank you x
Ruth · 21 November 2024
Agent replied · 24 December 2024
Good afternoon Ruth Thank you for taking the time to leave this review. It great to hear your experience with the operatives that attended to fix your light fitting was positive. Many thanks Customer Relations
★★★★★ 1/5
TrustpilotIt's Thursday 15th November 23
It's Thursday 15th November 23, Abri, Langley, Slough.S.o.s to Mr Pawel caretaker, Sir you are very much missed, to Abri management just walk around the estate and you will see why, the whole estate is falling apart , a few days with out Mr Pawel and you can really notice the brilliant work he does.Dean.
Dean · 16 November 2023
Agent replied · 12 June 2024
Hi Dean,Sorry to hear the Estate doesn't seem to be up to standard. Please email CustomerRelations@Abri.co.uk with more details and we will happily investigate this for you.Kind RegardsCustomer Relations
★★★★★ 5/5
TrustpilotMoved into a Abri Home
I’ve recently moved into an Abri Home and I can’t say how easy and enjoyable the process has been! Really happy with my new home and happy with the service I received the abri team are always so helpful.
Paula · 17 September 2024
Agent replied · 23 October 2024
Good afternoon, Paula. Welcome to Abri. Thank you for taking the time to leave such a lovely review. I'm pleased we were able to make your move easy and enjoyable for you. We wish you all the best in your new home Many thanks Customer Relations
★★★★★ 5/5
TrustpilotPoliteness and help
My whole experience with Abri and the people I have dealt with in all of there office's has been perfect, polite, helpful and second to none with the time and effort they have taken in dealing with me.
Steve · 25 September 2024
Agent replied · 23 October 2024
Good afternoon Steve, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotHad a great experience with albri my…
Had a great experience with albri my housing association the plumber that attended my property to repair my toilet was helpful friendly and very polite and carried out a good job well done alan
Joanna · 16 November 2024
Agent replied · 24 December 2024
Good morning Joanna Thank you for taking the time to leave this review. Its good to hear Alan was able to repair your toilet and provide you with great customer service. I will ensure this is fed back to the relevant team Many thanks Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
