Every review we hold for the Eastleigh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSLUMLORDS
SLUMLORDS Do not trust anything they say They are Liars disgusting horrible people very Poor standards of repairs don’t waste your time on complaints or ombudsman my advice seek legal advice through civil law centre
Richard · 29 September 2023
Agent replied · 12 June 2024
Good morning Richard Thank you for taking the time to leave a review. I am sorry you are dissatisfied, we would like to be able to put things right. Please can you email customerrelations@abri.co.uk with more information including your full name, address and email se we can look into this for you. Best wishes Customer Relations Team
★★★★★ 5/5
TrustpilotAbri was fantastic at listening to my…
Abri was fantastic at listening to my concerns; they fixed the fence quickly and replaced it
Nathalie · 6 October 2024
Agent replied · 23 October 2024
Good morning, NathalieThank you for taking the time to leave this review. I'm really pleased Abri were able to help you and your fence has been fixed. Many thanks Customer Relations
★★★★★ 1/5
TrustpilotAwful company all I can say is bring…
Awful company all I can say is bring back radian .....I've been waiting for 2 months now for a fence panel, they are so slow in doing any repairs if we stopped paying the rent they would soon moan come on abri get motivated
Shannon · 3 January 2023
Agent replied · 12 June 2024
Good afternoon Shannon barlet Thanks for taking the time to leave a review. I am sorry to hear about your experience with Abri. Please could you email customerrelations@abri.co.uk with more information including your full name, address and email so we can try and put things right. Best wishes Abri
★★★★★ 5/5
TrustpilotI cannot thank Abri more the service of…
I cannot thank Abri more the service of their recruitment is outstanding I am happy to soon join a fantastic people person environment and I will be proud to be an employee.I have been a resident for over 6 years with no issues.
Sharon · 6 February 2023
Agent replied · 12 June 2024
Good afternoon Sharon.Thank you for leaving such a lovely review. We really appreciate your compliment and that you have had such a positive experience with Abri. Best wishes Abri
★★★★★ 5/5
TrustpilotExcellent
dave explained everything he was doing and was very thorough thankyou
Rebecca · 18 December 2024
Agent replied · 24 December 2024
Hi Rebecca thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback and have shared this with Daves line manager . Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotAbri staff are always polite kind and considerate. They always help and are able to get the right support that I am calling about. Chloe , the lady I spoke to was especially pleasant and kind. Thanku
Abri staff are always polite kind and do the best they can to
Lorraine · 19 November 2024
Agent replied · 24 December 2024
Good morning Lorraine, Thank you for taking the time to leave this positive review. It lovely to hear your happy with the service Abri provide you and Chloe was able to help you in a polite manner. I will ensure this is fed back. Many thanks Customer Relations
★★★★★ 1/5
GoogleAwful company to deal with . Was trying to make a payment over phone 3 days. They had technical issues. Then left voicemail said it’s fixed . Call them back and still technical problems. Answering emails after 20 days , every year they calculating rent wrong . Avoid avoid this company to deal . And plus to go to there office to see receptionist you need to book an appointment.
SO_crochet · 13 June 2023
★★★★★ 1/5
GoogleAbsolute joke if ur thinking of renting a proerty from them dont ! seriously. They,ll do nothing but lie through there teeth just to get u in there, then when u want to get hold of them there always out of there office ? Proberly down the hall leaning against the coffee machine. There agents are parasites they did nothing but lie to us. Telling us we,d have a parking space that was free all lies ots been nothing bit a nightmare from the start !
Marcus · 13 June 2022
★★★★★ 1/5
Googlerubbish shower goes wrong and they keep replacing the head and not the machine not very good at repairs put a new shower in thursday saturday goes wrong again out of hours say we have to wait til monday morning and ring again its a disabled shower now they are saying i got agited when i phonei phoned them which i did not all i said wa si was going to withhold the rent till it was repaired properly since they became abri they have got worst new shower put in 6 weeks ago goes wrong not intereested so rent will be withheld until problem is solved properly
Roger · 13 June 2022
★★★★★ 1/5
GoogleThey build nice houses but we have been having serious problems with the security of our bike store. The door is not very strong and thieves keep forcing the door and stealing bikes, Abri only repairs the door and the problem continues. We have had 3 bikes inside our 1 bedroom flat for the last 2 weeks because the door is currently broken and repairing it is not a priority for Abri. One of my bikes was also stolen recently. Neighbours have been asking to have a better lock and camera installed but they do nothing.
Patricia · 13 June 2022
★★★★★ 1/5
GoogleIf I could give zero I would. I've been a tenant with Radian for over 10 years and the service was ok. But since they changed to Abri its gone to absolute shambles. Been trying to get my Lino sorted for months after wasted contractor appointments with wrong Lino then apparently job got ticked off as completed!! constant phone calls back and forth between management and staff nothing ever gets sorted. The communal bin store is overflowing with rubbish and rubbish chucked onto the floor so you can't acess bins. Food waste full and full of flies/maggots it's an environmental hazard. Reported this numerous times only to be told its getting sorted but nothing happens. Will be
Taking this further to environmental health if they can't sort anything
Dan · 13 June 2022
★★★★★ 1/5
GoogleWell abri u outstanding done yourself u increase the rent but don't do nothing for your tenant! book anything in takes months for u to get back to us. U say a kitchen or bathroom should last 25 to 30 years but not if it's cheaply done and family of 5 live in the house scratching around for space as 3 boys and with learning difficulties and possible autism!!Windows and door broken or so drafty walls and ceiling cracking. Sawage Drains keep blocking need cleaning properly but say u don't have the funds so we pay that rent for what!!!!
K · 13 June 2022
★★★★★ 1/5
GoogleCharged an extortionate amount every four weeks only to ignore requests for help regarding a loud and threatening neighbour above. I’ve had to move out after five months because said neighbour eventually got her father to try and break through my door with four other men because we politely asked her to keep the noise down. Housing officer didn’t give a hoot until we told him we are leaving then he wanted to move forward with asb proceedings because he didn’t want to lose our rent and have to replace us so quickly in a new build flat. Disgusting. When I tried to complain about aforementioned officer I was asked what I want to do about it no one wants to earn their money just asking me to do their job for them. Am now living with partners parents as it is preferable than staying in that horrific environment with no support 0/10
Gaynor · 13 June 2022
★★★★★ 1/5
GoogleDisgraceful company.
As per all the other reviews here, I have to agree... Hard to get hold of, the fob you off with excuses and are generally useless.
I've had no hot water for 5 weeks, the communal areas are a joke! The standard of cleaning is disgraceful...I can't even pay the rent if I wanted too because the phone service is always out if order and the website declines a perfectly good debit card.... If they want rent in future they will have to contact me directly.
I could go on, but what's the point.. Abri just don't care.
Treasure · 13 June 2022
★★★★★ 1/5
GoogleBeen having nothing but problems with this management company, they do not seem to care or take any responsibility. 2 years ago I started a compliant about water leaking into my flat from the roof. Still I am waiting to have my ceiling redecorated but I have been told I need to make a claim through their building insurance company. However there is an excess charge, how or why should I be paying to have someone redecorate my ceiling when the freeholder is responsible. I pay my service charges to have this fixed why am I left to do this? These last couple of years have been so stressful and a worry.
Also, I pay my service charges to have my block cleaned by contractors but the work is not being carried out or if it is, not to a very good standard. Again, Arbi are not taking it seriously or even care. I have been complain to them for over 4 years and still no improvement. Disgusting service, they are quick to take my money every month though! If I had my chance again to buy a flat when I got my foot on the ladder, I would have not gone through this housing association from what I have been dealing with over the last 4 years.
Claire · 13 June 2022
★★★★★ 5/5
TrustpilotExcellent
Joshua recently came to change some window handles in our home. He was polite, professional, friendly and cleaned up after himself. This is the second time he has been to our house to do repairs and we just wish all Abri workers were like him.
Gemma · 12 October 2022
Agent replied · 12 June 2024
Good morning Gemma, Thank you for leaving a lovely review!We really appreciate your compliment and that you had such a positive experience with Abri. Best wishes,Abri
★★★★★ 1/5
GoogleI need help. My neighbour is physically threatening me and i am a single woman living alone. I have reported him several times, filled out the dairy logs or whatever, i have proof recorded of him threatening me and they have done nothing! I am terrified of leaving my own house.
Destrix · 27 July 2024
★★★★★ 5/5
TrustpilotThey made it easy.
Excellent helpful and professional service from Britney and others at Abri.
Stuart · 29 November 2024
Agent replied · 24 December 2024
Hi Stuart, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback. Thanks Customer Relations Team.
★★★★★ 5/5
TrustpilotLovely little round about cafe lovely…
Lovely little round about cafe lovely people and lovely cake making today!
Victoria · 12 November 2024
Agent replied · 24 December 2024
Good morning Victoria Thank you for taking the time to leave this review. I'm pleased you are enjoying the Roundabout Café and the cake too. Many thanks Customer Relations
★★★★★ 5/5
TrustpilotAbri is a Great Housing Organisation…
Abri is a Great Housing Organisation and Deserves Praise for all the Good Hard work they do
Roger · 20 August 2024
Agent replied · 24 August 2024
Good morning Roger Thank you for taking the time to leave such kind feedback. I'm pleased your experience with Abri has been positive. Many thanks Customer Relations
★★★★★ 5/5
Trustpilotlovely to talk to you Lillian
lovely to talk to you Lillian very polite and friendly service
Ann · 21 November 2024
Agent replied · 24 December 2024
HI Ann, thank you for taking the time to leave a review. We're glad you were happy with the service you received. We really appreciate your feedback, I've passed this onto Lillian's line manager to share with her . Thanks Customer Relations Team.
★★★★★ 1/5
GoogleWorst customer service, painfully slow replies, not keeping seller up to date! Having to contact them directly to find out they've not told them we wanted to buy the property!! They also do not accept 100% mortgages which they waited 2 WEEKS to tell us. The rest of the reviews speak for themselves, don't even bother with this company, it's not worth it.
David · 15 November 2023
★★★★★ 1/5
TrustpilotWill not replace faulty carbon monoxide…
Will not replace faulty carbon monoxide alarm in my SHARED ownership FLAT I pay RENT IN?!
Amelia · 2 September 2024
Agent replied · 23 October 2024
Hi Amelia, thanks forthanks for leaving a review. We always want to deliver a great experience, but we know wedon’t get it right all the time. So your feedback is really appreciated as it helps us improve our services across the business.Please can you email customerrelations@abri.co.uk with your full name and address so we can look into this you. Best wishes Abri
★★★★★ 5/5
TrustpilotThanks talk all abri team for your…
Thanks talk all abri team for your support 👍
Michel · 17 December 2024
Agent replied · 24 December 2024
Good morning, MichelThank you for taking the time to leave this review. It's lovely to hear you feel supported by Abri. Your feedback is appreciated. Many thanks Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
