Abri Eastleigh reviews

★★★★★ 1/5

Trustpilot

Yet again another rise in rent £18…

Yet again another rise in rent £18 !!!!!.for a 2 bed flat .how can they justify this when everyone is struggling financially.shocking disgrace of a company

Neil · 21 February 2024

★★★★★ 5/5

Trustpilot

Abri is a very good housing quick to…

Abri is a very good housing quick to help if their is a problem thank you 🙏

Alan · 6 August 2024

★★★★★ 4/5

Trustpilot

I'm with them and so far so good they…

I'm with them and so far so good they seem helpful 😊

Lauren · 21 October 2024

★★★★★ 1/5

Google

Recently moved into an abri run leasehold flat and was hoping these reviews were exaggerations but unfortunately not. I’ve been here 5 weeks and they still won’t acknowledge I live here. Won’t set up an account or even let me pay the fees 😆 Have got my solicitor to contact them twice and still nothing. Really weird company to deal with 🙄

Martin · 15 November 2023

★★★★★ 5/5

Trustpilot

Fast and Efficient

I've received fast and efficient service from Abri. From their team helping me with furniture through to sorting out my door quickly. Thanks!

Katherine · 2 April 2024

★★★★★ 5/5

Trustpilot

Amazing customer service really polite…

Amazing customer service really polite and helpful and understanding and really wanting to help

Grant · 6 September 2024

★★★★★ 1/5

Trustpilot

Avoid Abri like it's covid or the plage

If i could give no stars i would.Abri is rubbish please people dont trust them if you can find accommodation elsewhere please do.They don't hold up to there duties of care to there propertys or customers.There propertys are touched up before they are given to new tenants but done cheaply ^ all problem's return after a while.It takes them forever to got jobs done in the 2 years i have been complaining about damages done to my belongings & my property nearly now reaching £10,000 & have only been compensated for £3,000 if lucky.Staff are rude.Had police called on me apparently i was harassing themWhen trying to report repairs & mental grievances.This company has affected my health and mean others too STAY AWAY

DAVID · 23 January 2022

★★★★★ 5/5

Trustpilot

Excellent work specially Harvey great…

Excellent work specially Harvey great customer support

Melanie · 19 December 2024

★★★★★ 1/5

Trustpilot

Tried to bully me into renewing the…

Tried to bully me into renewing the contract though I constantly declined to sign it.The house appears to have serious structural problems involving thermal bridging according my knowledgeable associates who have decades of construction expertise between them but Abri said nothing wrong with the property, I wonder who is correct, who is the expert? I was told that the neighbouring house was in too poor a state to repair so being sold off I wonder why? Now delaying I believe deliberately delaying the complaint investigation.

Caz · 29 December 2021

★★★★★ 1/5

Trustpilot

To everyone who has made a complete if…

To everyone who has made a complete if you are not satisfied then write to your MP ore to The Housing Ombudsman, this is the next step that I am taking.

Dean · 14 September 2023

★★★★★ 5/5

Trustpilot

Courteous and understanding customer…

Courteous and understanding customer service assistants. Able to arrange emergency repair promptly.

Jo · 24 September 2024

★★★★★ 1/5

Trustpilot

I would give them MINUS 10 stars.

I would give them MINUS 10 stars.I have had issues for the last 18 years with these people. 10 years ago the boiler broke down, apparently no heating in winter isn’t an emergency. I stayed at my parents for 4 days as there was no hot water or heating.The boiler pipes were ‘boxed in’only 2 weeks ago. When I say boxed in, there are huge gaps where the boxing ends.We had a fire 8 years ago, the front porch needed looking at, it has taken my neighbour and I this length of time to fix it. Both Brexit and covid have been used as an excuse. The electric box has just been covered up by a bigger box, which I complained on-site, but they carried on anyway.Our bin units were replaced but look so bad that when our neighbours looked at the state of them they bought their own off Amazon.The bath panel needed replacing, it has only been repaired, and with my conditions it is very likely that it will need replacing again. This was mentioned on the phone.The kitchen and bathroom floors and smoke alarms have been replaced these are ok, as they were outsourced.All I have wanted is to see a service manager on many occasions and always get some sort of excuse on why they can’t make it. Or they say they never had an appointment.The downstairs neighbour had a flood and waited a whole weekend for someone to come out.Fire, flood, no gas or electricity do not count as emergencies in Abri’s eyes - and raising a complaint gets you nowhere.According to their site they survey your property every 5 years. After living here for 18, I saw one once, and he thought the flat had a lobby, lift and a communal staircase, which is not the first time we have heard this in this property. Also he never entered the property either.They are meant to look after their vulnerable residents, as someone with mental and neurological disorders I can vouch they do not.There are a few other things needed sorting but I am now in no hurry to get them fixed as I now just get angry and anxious every time I ring up their help desk, so it’s just best to leave them the way they are.They don’t know their housing stock, they don’t keep to their promises, they make sure they drive you down until you give up complaining, their carpentry is unfit for purpose, so if you are ever on a housing list and Abri is the housing association…. AVOID.To coin a phrase said in our road on more than one occasion, this is the road that Windsor Housing/Radian/Abri have forgot.Just like Facebook, they have changed their name but not their service.

Tee · 8 December 2021

★★★★★ 5/5

Trustpilot

Promptly handled

Promptly handled. Friendly staff. Problem resolved.

ALICIA · 20 December 2024

★★★★★ 5/5

Trustpilot

Quick and easy and job completed very…

Quick and easy and job completed very happy

Terry · 21 November 2024

★★★★★ 1/5

Trustpilot

Absolutely hopeless

Boiler leaking, 11 days to wait for someone to come out, so I have to get out of bed every couple of hours to empty bowls etc as the water tap won't turn off (tap is too tight). Even if I could turn it off, i'd have no water for 11 days. They've put the repair down as gas - it's not gas. So in 11 days, the count will start again. It's happened before. They just do not care about their tenants. Eventually this is going through the ceiling and into the electrics. Well done Abri, you are doing your bit to ruin the lives of your tenants.You do not care about anything or anyone. Useless beyond the wildest imaginations.

David · 15 November 2021

★★★★★ 5/5

Trustpilot

Every time I’ve needed assistance Abri…

Every time I’ve needed assistance Abri have done their utmost too help I’m very happy with Abri

Kevan · 21 June 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting and incompetent

They are appalling. Trash housing association.... They don't care about anything. They don't care about Jeopardising the lives of my family. Absolutely disgusting and incompetent. I've had a leak in my kitchen ceiling for a whole year plus (next to the electrics by the way) Reported it before I moved in. Have had so many people come to attempt to fix it or just try to plaster over the problem. In the end a year+ later its still leaking and the last guy left a mess, the ceiling is basically coming away at this point. Vile! They contract to useless people, they don't communicate with who they contract to so you end up repeating the same information 1000 times and still nothing gets resolved. The only thing they offer is apologies. I'm sick of them. Disgusting housing association. Unprofessional

Elle · 28 October 2021

★★★★★ 5/5

Trustpilot

Abri

Good customer service care about tenants

Denise · 12 December 2024

★★★★★ 5/5

Trustpilot

Roundabout cafe was amazing

Roundabout cafe was amazing. Had loads of fun.

David · 12 November 2024

★★★★★ 1/5

Google

Drivers cut people up on the roads everyday, worse than Amazon drivers!

D · 11 October 2025

★★★★★ 5/5

Google

I’ve actually had nothing but positive experiences with Abri/ Radian. Despite Covid difficulties stretching work I’d imagine they’ve always got back to my calls and emails and when I’m financially difficulty they were extremely helpful and understanding. I’ve also had 3 repair requests and besides one non essential problem (a garden fence starting to bend) they’ve had someone round very quickly to take a look and fix the issue. Very happy! Staff very friendly to

Victoria · 13 June 2022

★★★★★ 5/5

Trustpilot

Roundabout Cafe Magic

I love all of the activities at the Roundabout Cafe, really miss it if I can't go.

Jo · 4 June 2024

★★★★★ 5/5

Trustpilot

Very friendly and helpful staff never…

Very friendly and helpful staff never had any issues with Abri

Kirsty · 12 September 2024

★★★★★ 1/5

Trustpilot

Tradesman beware

If your a tradesman, please don’t go for a job with this company!! They will sell you a dream in your interview, and it will all be lies!! They have cut there blokes money by thousands and still expect the same amount of work! They have a bulling culture from the top to the bottom, they lie to there tenants and the work force. No trades person is happy there and most will leave when the pay cut takes full affect. Trades who have been with the company a month are already looking to leave. Awful money for the amount of work they want from you and to get lied too!!

Sam · 25 August 2021