Fox & Sons Eastbourne reviews

★★★★★ 5/5

Google

Scarlett was so warm and welcoming, we viewed a few properties with her and she was fantastic each time.She answered all my questions with ease and knowledge, she has made the whole process less daunting, thank you.

Sherri · 7 October 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 5/5

Google

We met with David Johnston from Fox & Sons Estate Agents at our future rental property. He was welcoming, knowledgeable, and took the time to explain everything in detail while answering all of our questions thoroughly. We appreciate his professionalism and are looking forward to moving into our new home soon.

Nabeel · 10 July 2026

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

★★★★★ 5/5

Google

I had an absolutely positive experience with Oskar from the Eastbourne branch. Oskar was extremely professional and explained every part of the process of renting my new home, he was in contact the whole way through the journey to explain the next steps and answer any questions I had which made everything less stressful. I couldn’t recommend him enough to help you find your new home. ⭐️⭐️⭐️⭐️⭐️

Leon · 23 September 2024

★★★★★ 5/5

Google

We recently worked with David from Fox and Sons to secure our home, and I couldn't be happier with the experience. David was professional, knowledgeable, and attentive to my needs, making the entire process smooth and stress-free. He provided valuable insights and was always available to answer my questions. Highly recommend David to anyone looking for a reliable and dedicated estate agent. Great team of people, thank you all: David, Agnieszka, Alex and Oskar.

Malvina · 26 May 2024

★★★★★ 5/5

Google

I recently sold my flat with Fox & Sons Eastbourne and the whole transaction from start to finish was brilliant. When I first went to them to say that I was looking to sell, they were able to come out straight away and looked to get me a great price back. For comparison I used another local firm (Town Property) who actually told me not to sell and that if I did I was going to loose too much on the property. Fox & Sons were able to sell my property for nearly £20,000 more than their competitor's thought the property was worth and their competitor didn't even want the business. I have used plenty of Estate Agents over the last few years and having bought through Fox & Sons Eastbourne too, I have to say that they are the best agents I have ever dealt with. Big thanks to Callum as he helped me through the whole process and he deserves to go far in this industry. If you are looking to sell a property then don't waste your time going elsewhere and ask for Callum!

Cieran · 27 January 2024

★★★★★ 5/5

Google

What a pleasure it was to have David Johnston help us move into our lovely new home. He was friendly and very articulate regarding our house, and he helped us set up contents insurance, which was sorted out almost immediately. I am very happy to recommend him to anyone looking for a property in Eastbourne

John · 10 June 2026

★★★★★ 5/5

Google

Fox & Sons have been a massive help Scarlett has also been a massive help with the process helping us to understand the process as it’s are first time moving out. Great service and excellent team would 100% recommend to anyone!

Robert · 12 September 2026

★★★★★ 5/5

Google

I had what I thought was going to be a huge issue, (my own fault), but Agnieszka came to my rescue. She was very professional, calm and organised. The issue was sorted, and the tenant was in and happy. I can't recommend or thank, Agnieszka and Fox and Sons, enough.

Sally · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 1/5

Google

Sadly, our experience of this agent has been very poor. During the lease signing process the agents seemed unable to answer a lot of fairly important questions that we had, such as what type of meters the property used or what the EPC ratings were. There was also an issue where they did not know how to process our Right to Rent paperwork properly, although this was sorted out after I researched online and had to phone their area manager. Once we moved in, there were some massive discrepancies with our inventory, so be sure to check this carefully! The first was that it said our front windows were in good condition, but in fact the main one is stuck half open and will not secure and the other one is only barely held together by one hinge. It’s also fairly obvious that the house has some major structural problems caused by the condition of these windows which we’ve now been waiting 5 weeks to have repaired (this takes time, but we can’t use the front bedroom due to damp). Sadly, Fox and Sons have made it so we’ve rented a flat that’s turned into a nightmare so I can only give them one star, but because of the disruption to my life I wish it could be zero stars. Agents should take better responsibility to ensure they only market properties that are properly maintained.

David · 28 November 2023

★★★★★ 5/5

Google

I had a nice experience with David one of the team as i was looking to move to Eastbourne. He supported me throughout the journey and keep updating me with houses around my choiced area with any opportunity he gets. He is really kind and i commend him for all his support. I am really satisfied with his service. Thank You Dave.

Emmanuel · 16 October 2024

★★★★★ 5/5

Google

I had a really good experience with this agency, in particular Toriah Wilson. I contacted many estate agents during my search for a flat to rent, and none of them more helpful than Toriah. In the end, Fox & Sons didn't have anything on their books that was suitable, and I'm actually with another agency, yet still want to acknowlege the help Toriah gave me. The only agent I didn't have to constantly call to get updates, and who actually listened, kept me in mind, and called me first if anything came onto the market she thought may be of interest. Of course the market for renters is tough, so had to go with what we could, but I'm only sorry we weren't able to stick with Toriah!

Emma · 24 October 2023

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 5/5

Google

Found a lovely flat with the help of David who was so kind and helpful throughout the whole process - really understanding and happy to assist with everything, and explained whole process to me very clearly.

Tyler · 10 September 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons

Carol · 22 September 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Scarlett helping us secure our first rental property! She was friendly, professional and incredibly helpful throughout our process. She has made the whole experience so smooth and stress free with great communication and support! Thank you so much!!

Shauna · 10 July 2026

★★★★★ 1/5

Trustpilot

Do not use this Eastbourne Estate Agent

We feel our property was overpriced, which led to reduction after reduction in sale price. Did not respond to phone calls, or said things would be done that weren`t. To us the agents came across as arrogant, starting from not explaining the length of initial contract, right through to poor viewings both in numbers and quality of details given to possible buyers. Things were delayed because information was not passed through, and quite often was inaccurate. Very poor value for money. Instructed around the end of July 2022, completed 30th March 2023, pushed into a very short time between exchange and completion because of misinformation, and into a large reduction on our sale price.

Website · 20 June 2023

★★★★★ 4/5

Google

The whole process of finding new tenants was handled very professionally and swiftly by Agnieszka and the team at Fox and Sons Eastbourne. They are great communicators!

Michael · 8 October 2025

★★★★★ 5/5

Google

Hi Eddy Further to our earlier call I wanted to drop you a short note to thank you and your colleagues for the work and support you provided in getting the sale of my property over the line. Yes it is your job, but you and your colleagues came over helpful, friendly and professional which is all very helpful when negotiating with a buyer and seller! Thank you once again. Kind regards Ian

Ian · 17 October 2025

★★★★★ 5/5

Google

We have been with Fox and Sons for 6 years now. They have just found us another excellent tenant for our rental. Amazing service from Aga and the rest of the team. Friendly, professional and a delight to work with.

S · 10 July 2026