Trusted Agent profile Β· Eastbourne
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695 reviews across 2 platforms
19 Cornfield Road, Eastbourne, BN21 4QD, BN21 4QD
Fox & Sons's office in Eastbourne, at 19 Cornfield Road, is rated 3.6 out of 5 across 695 reviews on two platforms, including 265 Google reviews rated 4.5.
Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.
5/5
GoogleLewis has been so helpful with my property viewings, very informative and patient! Making this a very positive experience βΊοΈ
Thank you for your kind words, we are thrilled to hear that Lewis made your property viewings a positive experience! We pride ourselves on providing informative and patient service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI found Fox & Sons to be extremely professional and efficient. They worked within clear timeframes, making the whole process seamless and far less stressful. A special thanks to David and Scarlett for their support and attention to detail throughout. I would definitely recommend Fox & Sons to anyone looking for a smooth and well-managed letting experience.
5/5
GoogleAbsolutely fantastic service from Callum and his staff. Absolute credit to their jobs. My property sale was very complex with various sticking points, and issues with solicitors, however Callum and his team worked tirelessly to get the issues resolved. As a result the sale was completed in the nick of time prior to the stamp duty raise on 01/04/2025. Thanks again to you guys. Would highly recommend yourselves!
5/5
GoogleAndrew has been fantastic π everyone we spoke to advised to use a free mortgage broker but I can safely say we made the right choice doing things in person and having someone as good as Andrew guiding us through our first home purchase thank you. β¦
Many thanks Simon for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had an excellent experience with this highly professional team. Everyone was incredibly friendly and supportive. We are truly grateful for their assistance in helping us purchase a house we love. Special thanks to Andrew and Callum for their invaluable help! We highly recommend this agent and give them a 10/10 rating!
Hello Kiki, thank you so much for your kind words and glowing review! We're thrilled to hear that you had an excellent experience with our team, and we'll be sure to pass on your special thanks to Andrew and Callum. Enjoy your new home! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely disgusted at the way thisβ¦
Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.
2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
GoogleFor valuations and after care, this estate agent is excellent. They kept us up to date and informed throughout the whole process. Travis was our agent and was very thorough, knowledgeable and friendly. He researched other properties to back up his valuation. Highly recommended.
Thank you for taking the time to leave us this great 5* review and recommendation Brenda. Kind regards, Lucy, Customer Relations.
5/5
GoogleSolid experience with the team at the Eastbourne branch. They will go above an beyond in chasing solicitors to make the purchase and sale as smooth and fast as possible, special shout out to Callum B who was the one handling my account, can't recommend them enough.
Thank you John for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars π
1/5
TrustpilotNever touch these people with a bargeβ¦
Never touch these people with a barge pole! Iβve never in my life had such a bad experience with an estate agent and thatβs saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
5/5
GoogleThey are very professional . I met David who was very nice and prompt in responding to my queries and they helped me find a home that suited my taste . I would recommend fox and sons over and over again. Plus , I had a little curated box which said welcome to your new home - very wholesome and thoughtful of them .
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAlex and team did a fantastic job finding tenants for our new development in Eastbourne: got the job done quickly, negotiated premium rates, delivered outstanding customer service and were generally a pleasure to deal with. Will use again.
Itβs really lovely to read another 5* review Max. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleHave always been dealt with diligently and promptly by members of the Eastbourne team who are all excellent communicators on behalf of one another. With special thanks to Callum who is consistently professional and remains pro-active about getting things done throughout. Thank you all again.
Thank you for your kind words and for highlighting Callum's efforts. We're delighted to hear that our Eastbourne team has met your expectations Viv. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional Demeanor
The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.
5/5
GoogleWe recently moved into a rented flat with fox and sons. Oskar helped us through this entire process wonderfully. Me and my partner are both young, so he explained the process to us and helped us with any questions we had which made our experience so much easier. We canβt thank Oskar enough.
Thank you for your thoughtful 5* review Megan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
1/5
TrustpilotExtremely poor contact
Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from Β£1000pcm to Β£1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything
1/5
TrustpilotFox and Sons Peacehaven
Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.
5/5
TrustpilotSimply the best.
I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for Β£16,000 more than the others had valued it. We have just completed.
1/5
GoogleAvoid This Letting Agent, Dishonest and Unprofessional I had an incredibly disappointing experience renting a property through this agency, specifically dealing with David Johnson. I was told I couldnβt move in for a few weeks because they needed to carry out work on the property. When I finally got the keys, the place was disgusting and clearly not ready for anyone to live in. The bedroom had mould, the toilet and bathroom tiles were covered in black mould (some tiles are even falling off the wall), and the kitchen appliances, including the oven and fridge freezer, hadnβt been cleaned at all. To make matters worse, the property was still full of the previous tenantβs furniture. When I raised this, I was told to leave it in the garden, and it would be collected ASAP. Two months later, itβs still sitting there. They sent cleaners around once for an hour on a Sunday, but even they were horrified at the condition of the property and said they would need to return. They never did. The property was in such a poor state that I couldnβt even stay there the first week and had to stay with friends. Moral of the story, if you end up dealing with David Johnson, donβt believe a word he says. I wouldnβt recommend this agency to anyone. Avoid at all costs.
Hello Rhys, thank you for your review and sorry to hear you feel this way about your experience with the Lettings team, after looking into this case we can see that you moved in on the 4th November after moving in you decided to remove the wardrobe after speaking with the local office you then found there to be mould behind this wardrobe and the flat was not cleaned to a professional standard. After speaking to the local office they arranged a professional cleaning company to attend on the 10th November 2024 and they completed a full clean including oven, bathroom, mould wiped from the mastic redone in the bathroom. The cleaners were told by yourself that you were happy with how this was left. Since then the Lettings manager has emailed you twice and tried to call to rectify issues you have raised but you have not responded. Please can you call the local office so they can rectify the issues you are addressing.
5/5
GoogleReally impressed with Steve & his team. It was a big decision for mum to sell & they showed us empathy whilst getting the job done. Very grateful to you all. Mum is delighted with her dream bungalow
Thank you for your terrific 5* review Karen. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy first experience of renting property in the UK is fast and clear due to highly professional agency team. David was very helpful and patient, he explained all the process step-by-step, answered all my questions. His help is highly appreciated. I may advise Fox&Sons.
Thank you for sharing your positive experience with us, ΠΠ²Π³Π΅Π½ΡΡ ΠΠΈΡΡΠΌΠ΅Π½Π½Π°! We are delighted to hear that David provided you with excellent service and made your renting process smooth and clear. We appreciate your recommendation and look forward to assisting you further in the future.
5/5
GoogleDavid Johnston at Fox and Son in Eastbourne was exceptional! He guided me through finding the perfect apartment with professionalism and care. His attention to detail, clear communication, and dedication made the process smooth and stress-free. I highly recommend David to anyone looking for a reliable and supportive agent. Thank you for your amazing service!
5/5
TrustpilotExceptional Service from David Johnston at Fox and Son in Eastbourne
David Johnston at Fox and Son in Eastbourne was exceptional! He guided me through finding the perfect apartment with professionalism and care. His attention to detail, clear communication, and dedication made the process smooth and stress-free. I highly recommend David to anyone looking for a reliable and supportive agent. Thank you for your amazing service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox & Sons's Eastbourne office has 695 reviews across two platforms: 265 on Google, 430 on Trustpilot (across the whole business).
Fox & Sons Eastbourne is rated 3.6 out of 5 across all 695 reviews, and 4.5 out of 5 on Google from 265 reviews.
Fox & Sons Eastbourne, 19 Cornfield Road, Eastbourne, BN21 4QD, BN21 4QD.
