Trusted Agent profile · Eastbourne
★★★★★
781 reviews across 2 platforms
19 Cornfield Road, Eastbourne, East Sussex, BN21 4QD
Fox and Sons's office in Eastbourne, at 19 Cornfield Road, is rated 3.8 out of 5 across 781 reviews on two platforms, including 364 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastbourne.
Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.
5/5
GoogleI cant recomend Fox and Son highly enough. The whole team was very helpful and friendly. Stephen and his team went out of there way to help on the sale of my property and also the purchase of my new place. Thank you all again
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleScarlett helped us secure a property for letting quickly and efficiently. Her communication was excellent which enabled a smooth process from start to finish.
Thank you for your review! We are thrilled that Scarlett was able to provide you with a quick and efficient experience in securing a property. Her excellent communication ensured a smooth process from beginning to end. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
5/5
GoogleHad a brilliant experience from my first experience of visiting my new flat all the way through to the end. David was super helpful and friendly
Thank you for leaving us your superb 5* review Jake. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent contact from Scarlett and…
Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.
5/5
GoogleI had a amazing support from scarlett Hepburn, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.
Thank you for your kind words! Our team, led by the amazing Scarlett Hepburn, strives to provide exceptional support during the renting process. We're delighted to hear that we made the experience easy for you. Kind regards, Lucy, Customer Feedback and Support Team.
2/5
GoogleThe site staff are friendly and helpful, and it was very easy to get signed on and moved in. However: - My tenancy ended a month ago, and i haven't received my deposit back. There's been no reason given for this, I've chased and have been fobbed off to the TDS to address this. - moving into the flat that is supposedly professionally cleaned, i found the extractor was filthy and covered in thick grease on the inside and outside, which is a fire hazard. The 'cleaning' of the flat was a lick of paint over everything, hairs were painted into wood work, there was a manky plank of wood holding the bath panel together and even the bathroom string light switch was covered in white paint & knotted. - I pointed out the airing cupboard door wouldn't open prior to moving in, this wasnt fixed. I again reported it. Someone came and sprayed wd-40 on it, and i advised again that the job wasn't complete. The door held access to the hot water switch, which i couldn't switch on. - I advised via email of the tenancy payment dates and how I'd be unable to pay on the stated date. I was told this was fine, thus signed my tenancy. The tenancy was never amended, so i was accused of being in arrears in my first month. - This landlord is almost as useless and seedy as Fergus Wilson, and Fox & sons should be embarrassed to have him as a client.
Hello Kay, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe went to view a property with Fox & Sons and decided to put our property on the market. They arranged a visit by Callum to value our property and within a couple of days it was on the Market and viewing's had already started. The selling process seemed to take a long time due to being Leasehold but we were advised and supported by both Callum and Annabel who kept us calm and we carried on. Special thanks also to Sam who was very informative to our prospective buyers on viewings. Thank You to your professional Team.
Many thanks Diane for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
GoogleA great experience from start to finish! Excellent communication. The sales team who showed us around the property were wonderful, as were the guys in the office who processed our purchase. Moving in on my birthday!! Huge thanks to Annabel and the team :)
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotYeeHaa - Hello Cowboys …
Due to various physical and mental health problems I trusted in the professional attitude of Calvin, manager of local office in Poole and Rachel who deals with auction sales elsewhere - both were absolutely awful, unprofessional and cost me quite a bit of money. Definitely world not recommend Poole branch F&S nor Rachel Barnes re auction input to property! Messed me about and caused much distress when they were aware of my physical and mental health! Definitely do not recommend.
5/5
Trustpilot5* Fox and Sons Eastbourne
Fox and Sons eastbourne have been fantastic with helping me find my first home, I told them roughly what i was looking for and within 2 days they had contacted me with my perfect home! The whole process was great and they really supported a nervous 1st time buyer. I will definitely be reccomending them to everyone! Thanks so much to Steve and his team! :)
Thanks for you review hannah hope you and the kids enjoy your new home
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
5/5
GoogleFriendly and take time to explain every detail needed.they follow up on every stage of the renting process in a timely manner
Thank you so much for your kind words! We truly value our customers and strive to provide exceptional service. It's great to hear that our team was able to help you and make the renting process smooth. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDavid and the team have been amazing. We were in quicker than expected and kept up to date with everything. Highly recommend
Hi Lewis, Thank you so much for your fantastic 5* review! We're thrilled to hear that David and the team exceeded your expectations and kept you well-informed throughout the process. Best regards, Lucy, Customer Relations Team
5/5
GoogleI would like to thank Osar Lockyer of fox and sons for the way and manner he helped me in renting an apartment. He was easy to approach, polite, and very welcoming. Will do business with you guys again. Thanks.. Sanda
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOskar has been amazing helping us move into our rented flat in such a short amount of time! Nothing was a problem and everything went so smooth! Thankyou so much x
Dear Jacky, thank you for your kind words! We're thrilled to hear that Oskar provided you with such exceptional service and made your move into the rented flat a smooth experience. We appreciate your feedback and look forward to assisting you with any future real estate needs.
1/5
TrustpilotBooked a valuation with Crewkerne…
Booked a valuation with Crewkerne office representative came out and said she needed to do more research 1 week later have still had no valuation or contact would avoid at all costs
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
5/5
TrustpilotRented from fox and sons (Eastbourne) review
I rented from fox and son for 5 years and Senior letting branch manager was quick to responses and supporting when needed. Even after tendency ended there was good communication throughout. Senior Letting branch manager would explain and go into detail if needed more understanding. Team was always polite and welcoming when contacted. Never had any issues (Eastbourne fox and sons)
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
GoogleVery quick and efficient service. They help me at every step from first viewing to handing over keys. All staff is very good and especially Connor who handled my letting process very efficiently. Thank you ♥️
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleChose Fox & Sons are my letting agents. Very professional and competent in setting everything up. Tenants found very quickly. Aga is a remarkable force and she provided the contacts I needed to arrange refurbishment of my flat. There are patently good people in the Eastbourne office.
4/5
GoogleThroughout the sale of our property Stephen and the office were helpful, very polite and friendly and worked very hard to ensure communication was uptodate. Updates were passed to various parties efficiently, which was very helpful with the sale. Many thanks
Thank you for taking the time to leave us this amazing review. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastbourne.
