Trusted Agent profile · Eastbourne
★★★★★
781 reviews across 2 platforms
19 Cornfield Road, Eastbourne, East Sussex, BN21 4QD
Fox and Sons's office in Eastbourne, at 19 Cornfield Road, is rated 3.8 out of 5 across 781 reviews on two platforms, including 364 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastbourne.
Every review we hold for the Eastbourne office, from every platform, shown as written. First names only.
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
5/5
TrustpilotWe asked Ellie from Poole Fox and Sons…
We asked Ellie from Poole Fox and Sons for help remortgaging and she guided us through the whole thing. If we had any questions she would reply very quickly with a simpler version of what we were asking. Can't fault her or the company. Thankyou . And I do still think about the magic paper :D
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
5/5
Google5 stars for David and the team who really extended their arms to help unconditionally. Good job for that! Never had a regrets
Many thanks for your marvellous 5* review Prince. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery fast and reliable.
"Thank you for the positive feedback! We always strive to provide fast and reliable service to our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
5/5
GoogleIt was a lovely clearcut and a smooth experience. David was very helpful, knowledgeable, and confident in this viewing.
Thanks Sheldon for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have to say that Connor’s continuous support was very professional from the very beginning. I had many viewings of properties on the same day and i found that Connor was really different from that , he was patient enough to explain all the things. Iam really happy and contented by the support, service knowledge, moreover his friendliness with the customers. Thanks a lot
5/5
GoogleReally happy with the service provided by Fox & Sons, especially Oskar who helped us secure our new home!
Thank you so much for your excellent 5* review Jess! We're thrilled to hear that you were really happy with our service and that Oskar was able to help you secure your new home. Best regards, Lucy, Customer Relations Team
5/5
GoogleDavid Johnston was absolutely brilliant in helping me find my dream property, he communicated with me and was very efficient, very pleased with the service he provided me, he deserves a pay rise!
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude toward public and needs shutting down. fox a sons lancing west sussex .
5/5
TrustpilotI have been working with Danny over the…
I have been working with Danny over the past few months to secure a shared ownership scheme. Getting a mortgage is one of the biggest purchases in life and is known to be a very stressful process. Danny has been very transparent and supportive throughout the whole process. Brilliant communication from him and all other members of the branch when needed. Thank you!!
1/5
TrustpilotPlease avoid this unprofessional office…
Please avoid this unprofessional office in Hastings. Thought it was weird that my requests was not followed through. Been waiting to speak to a manager for a week. Nothing, called back. It was obvious the fella did not pass on my message. Not responded to emails. When challenged, he was happy to tell me he didnt like me. Think it was the colour of my skin.Update Foxs and sons are questioning my review. Trustpilot want evidence. My complaint was done over the phone. The company did not address my complaint in writing. As i advised trustpilot. Whoever is challenging this has not contacted the branch manager who i spoke to at length and arranged for someone to value my property last week. Perhaps they should do their own checks before they challenge my experience. After this insult. I wont be putting any business their way. Pure cowboys. Minus any stars
5/5
GoogleVery helpful staff, efficient and friendly.
Thank you for your great 5* review! Our team takes pride in providing helpful and efficient service with a smile. We're glad we could make your experience a pleasant one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotVery positive experience with Fox and Sons Crewkerne
We couldn't be happier with the service we have received from Leon Gullis of Fox and Sons Crewkerne over the past week. From the outset of our viewing he was friendly, professional and informative, highlighting features of the property and useful information about the locality and town. He gave us space and time to really look around and we never felt rushed. We made an offer that day and in the subsequent six days, whilst viewings were still ongoing, he kept us in touch with the progress of our offer. After our offer was accepted Leon was extremely helpful with all the initial processes including recommending conveyancing solicitors and offering to arrange a survey and searches. He has been delightful to deal with so far and we've no doubt he will do all he can to ensure our journey to completion goes smoothly. We would have no hesitation in giving Leon 10 out of 10! We would give 11 if we could!
5/5
GoogleI was assisted by Toriah Wilson, could not of moved out without all of her help! Had been trying to move for over a year and with Toriah’s help was done within a month! Easy process and she explains everything so clearly! As a first time renter it’s all a bit confusing but she reassured me and answered any questions I had , even after moving she still replies and answers if I need anything. Was made to feel very comfortable and as I have been scammed before I was a bit cautious. Could not recommend fox and sons enough! Thank you for all of your help.PositiveResponsiveness, Professionalism, Value
5/5
GoogleThanks to Oskar he has done a good job in helping finding new house…much appreciated
Many thanks Kits for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotIncredible service. Fast, efficient, friendly and affordable.
I have recently had the pleasure of dealing with Fox and Sons Peacehaven branch and if I could give them more than 5 stars I would.This is the first time that I have had to sell and buy a home in 20 years. I'm a single mum to 3 children under 10 so time and working to my schedule was so important to me.At the start of the process I felt completely out of my depth and had no idea where to start but they made me feel at ease straight away.The whole team at the branch have just been incredible. The process has been fast, efficient, smooth and professional. I have been kept updated at all times and everyone has been so approachable and nothing ever seemed to be too much trouble, even when I took my 3 children on a viewing.The service was so good that I even used their mortgage advisor, Jonathan, and the service provided has been incredible.I would particularly like to thank Tom and Alice for their patience and understanding especially with the amount of questions that I had. They always got back to me quickly with the answers and explained things in terms that I understood.Thank all for the work you have done for me. I would highly recommend the team and the services they provide.
1/5
TrustpilotFox and Sons Southampton
I am very disappointed in the service that my husband and I received from Fox and Sons Southampton.Firstly we dealt with multiple people when it came to property offers and viewings when we expected to have 1 person handling our property.We were supposed to be dealing with Chloe but then ended up dealing with multiple people which was confusing.Secondly the unprofessionalism with the agents. Emma from the Southampton branch left a voicemail which was meant for a potential buyer to my husbands phone. It did not sound professional at all!There was lack of communication from fox and sons Southampton. We had to keep chasing them to ask them what was going on with the offer that we had received. Only to be told after a few days the person that put the offer in dropped out and chose another property.We took our property off the market and a few days later got a call to say someone has put an offer on our property. We asked if the potential buyer can go any higher and we still have not heard back. It has been 3 DAYS!!!! If someone is so keen (like you said over the phone) to purchase our home, why are we waiting 3 days with no response? You were supposed to make this process smooth and easy and yet this experience has been really horrible and had left us feeling drained, very disappointed and deceived. Fox and sons please remove our details from your system and don’t ever contact us again.
5/5
GoogleAbsolutely amazing help from Scarlett today! She showed myself and my dad, Ryan, around an additional 2 properties than we’d originally booked in for and we ended up applying for one of them! Lovely, kind and helpful 15/10
Thank you so much for your kind words! We're thrilled to hear that Scarlett went above and beyond to help you and your dad find the perfect property. We're grateful for the opportunity to assist you and can't wait to welcome you to your new home! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotDream Team
The team at Rottingdean did a fantastic job at selling my property recently, and I can't thank them enough.From the get-go ,Robert (Harding) was'on the ball', efficient,helpful, kind and supportive, and Alex Wilson was an absolute joy - constantly cheerful and upbeat,keeping calm and steady. Between them, they worked so hard for me, providing photocopies to my solicitors at Cavendish Legal Group, and being unfailingly helpful. Anne, too, was very understanding.An outstanding team effort! Thank you so much, guys! Worth every penny! Couldn't have managed without you!
5/5
GoogleMoving out with my partner for the first time and Oskar made the whole process as quick and hassle free as possible.
Thank you for taking the time to leave us this great 5* review ryan packham. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFox and Sons, Best Estate Agents by far…
Fox and Sons weren’t my originally estate agents, but I’m so pleased that I asked them to help me after a run of bad luck with my original agent!The service that I received from Morgan & Annie at the Saltash Branch has been nothing but exemplary.Morgan offers help and advise all the way along the process, that in itself takes a huge pressure off knowing your in such capable hands. I have been informed of updates as and when they’ve arisen, from numerous phone conversations and letters, giving me huge confidence in them.The level of knowledge, professionalism and experience that I’ve seen from Morgan is a true credit to Fox and Sons, Morgan really has gone above and beyond to sell my house, and I really feel like I’ve been made a priority.I can honestly say after such a positive experience I will only ever be using Fox and Sons in the future.Annie has also been a breath of fresh air, she’s incredibly polite, friendly and courteous, and was in a class of her own when she showed my house to prospective buyers. Fox and Sons should be incredibly proud to have such a fantastic team.
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Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Eastbourne.
